Kissy Dress Reviews - www.kissydress.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
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★★★★★

“I am a fan!”

Written on: 29/07/2013 by Mini.fr (1 review written)

I ordered a dress from kissydress in black and had it custom fit. It is just incredible. I ordered it for a cruise that we are takiing at the end of the month. I couldn't be more pleased. I wish I would have known about this website when my kids got married. This dress fits perfectly and I like it so much more than dresses I bought at our local store for 5 times the price for weddings. I am a fan, for sure!… Read Full Review

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★★★★★

“Big surprise! Super fast shipping! Thank You!!! ”

Written on: 25/07/2013 by Lisa.Lange (1 review written)

Got my dress and a wonderful suprise! I chose made to my measurement. It arrived as expected via UPS, less than 2 weeke. I wore the dress as a bridesmaids dress. It was a beautiful dress. Well made, with beautiful material.The price and quality of this dress were amazing. KissyDress deserves the five star reviews. I’m very impressed and satisfied with dress bought here… Read Full Review

By Kissydress_Sherley

Written on: 25/07/2013

Thank you for your review.

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★★★★☆

“far beyond my expectation!!”

Written on: 24/07/2013 by Namiya56 (1 review written)

This dress is far beyond my expectations, it is so beautiful. My dress is in stock one, at first, I had a problem with the size, but after I have reached with the customer service, they sent me another dress with no hesitation, even though the sizing problem was entirely my fault. I am very happy that I have found KissyDress… Read Full Review

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★★★★★

“Thanks for the fancy dress”

Written on: 24/07/2013 by Amanda89 (1 review written)

I am living in United States, I have searched on line for months to choose a perfect dress for my summer ball, which is the biggest party since I have attended the university. I want to make it the best memory all through my lifetime. Finally yes…The dress I bought from KissyDress fit quite well. The size is done according what I offered. Good for the after-sale service group. And I love the Chiffon-make. It takes about 2 weeks for delivering, but it definitely worth waiting!! Thanks for… Read Full Review

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★★★★★

“everything is fine”

Written on: 23/07/2013 by adamlish.lish (1 review written)

I ordered LFNAC1364 for my prom. For this dress, everything is amazing. Just make sure that the dress fits on your hip, and everything will be fine. I ordered the claret, typed in my measurements, and presto! It got perfectly! Such a unique color and everyone loved it. No need for alterations or anything! It arrived at my house within 2 days when it said it would take 3-5! I looked gorgeous on the night I will remember for the rest of my life!… Read Full Review

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★★★★★

“wonderful dress”

Written on: 23/07/2013

I'm writing the review to let others know how pleased I was with my purchase, delivery, and your customer service! My dress arrived on time, and in great condition. Good quality material, detailed beading, and even though I had to make some slight alterations, I still absolutely LOVED my dress. thanks for helping to make my prom night unforgettable!! I will attach a photo of myself in the dress at prom later :-)… Read Full Review

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★☆☆☆☆

“Nightmare ”

Written on: 21/07/2013

I have had a bad experience with kissydress. This was my first time ordering online and the website seems to have disappeared and my money gone without a trace. I had found the dress for my school formal and I am very dissatisfied. All so the customer service all a suden does not exist. … Read Full Review

Kissydress_Sherley's Comment

Written on: 25/07/2013

Dear Sir/Madam,

Thank you for your review, would you please give us your order number? Our website is always online and we offer online service 7*24 hours. Our customer service will reply all the email within 24 hours. Would you please contact our customer service team? Our aim is satisfied our customers. You can find the email on our contact us page. We are sorry for any inconvenience. Any questions please feel free to contact us.

Best Regards
KissyDress

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★★★★☆

“prom dress for my daughter”

Written on: 18/07/2013 by Cherry.Jo (1 review written)

The biggest night in a teenage girls life. My daughter search on line for months. Finally yes .. this is the dress. Being able to pick custom color a major plus. The dress came and along with it a very happy 17 year old. It was beautiful and perfect. The colour was exactly what we thought it would be. Even though it was raining my daughter had the best night ever. Thanks to kissydress… Read Full Review

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★★★★☆

“Vverything is good”

Written on: 11/07/2013 by Erica_Jordan (1 review written)

I ordered a dress several days ago. My dress arrived in just about 2 weeks, and I liked that I could track in online, to know exactly when to expect it. BTW Im living in Lexington, United Statess. I was pleased with the fabric of the dress, and that it was very well made, complete with boning and a built in bra. I ordered a champagne color, and to me, it appeared more ivory, yet I still liked it. The fit was pretty good, although just a bit snug in the waist, so I am on a diet, and know by the… Read Full Review

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★★★★★

“extremely happy on how the dress turned out”

Written on: 10/07/2013

i am extremely happy on how the dress turned out. I got the dress in black coz I thought just to be safe with the colour. The dress is flattering on my figure. I have quite a big tummy and the built in bra as well as the lining on the dress have helped to disguise my tummy. Also the dress doesn't reveal the excess fat that I have on the side of my underarms which I normally found where I wear bxxb tube dresses. On top of that, the customer service was excellent. I was worried if I didn't get… Read Full Review

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★★★★☆

“Good job! Kissydress”

Written on: 09/07/2013 by Orlantha (1 review written)

I am from Deutschland, I bought a dress from Kissydress about a month ago. Actually i bought for my mum, but when i received this dress i wished it for myself, Don't blame me! You will do the same if you see it. And the much nicer thing about it is that you will be able to wear it in all occasion It suits mum very much. the size,martial and the design itself is astonish. The only problem is shipping takes time. But i guess the dress deserve waiting… Read Full Review

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★★★★★

“fit perfectly,stunning dress!”

Written on: 09/07/2013 by w.arenas (1 review written)

My dress is stunning. I had been looking at it for months, always keeping it in the back of my mind for Prom and ended up having to get it because nothing else came close. I got it in grape and got compliments all night! Everyone said it was their favorite and I felt so beautiful. It isn't as long as I though it would be, even though the train is quite long, so I had to wear shorter heels (since I'm already 5'9). The only thing that I should've been aware of is to order it at least one month… Read Full Review

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★★★★★

“Will Definetely Recommend to Others”

Written on: 08/07/2013 by helenalouise (1 review written)

I saw some bad reviews about KissyDress here. But for my order,I wanted to say thank you for the lovely dress my daughter is so happy with it it's perfect I will recommend kissydress to others and possibly use in the future thought it would be nice to get some feedback… Read Full Review

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★☆☆☆☆

“Terrible customer services ”

Written on: 05/07/2013 by Mijasjojo (1 review written)

This was a nightmare!!! I bought a dress for my niece who was going to her prom, OMG the dress was was awful, they trick you into showing red carpet dresses on ther website, dont be fooled!!!!anyway I had over 30 e mails trying to get my money refunded, half the e mails don't make sense!!!! Broken English. I order of the Internet all the time and this is the worst transaction I have ever made, if you want my advice stay well clear of this company, do your research because you will see what I… Read Full Review

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★★★★☆

“responsible company in my case”

Written on: 04/07/2013 by louise.ll (1 review written)

Ordered dress and it was delivered on time but unfortunately the carrier lost it in transit. Kissy Dress refunded our money with no fuss so even though . I was disappointed not to get my dress, I was pleased with the way they handled the issue… Read Full Review

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★★★★★

“Supper Happy”

Written on: 29/06/2013 by xxSarahxxx (1 review written)

Got my dress 4 days ago.SUPPER HAPPY, Valentina is over the moon, it fits perfectly and it fulfills my expectations. I will definitely recommend KissyDress. Thanks for their services, Sara x… Read Full Review

Kissydress's Response to xxSarahxxx's Review

Written on: 02/07/2013

Hi,
Thank you for your purchasing on our website. We are glad that you like the dresses. Wish you a wonderful time at your prom.

Best Regards
Sherley
KissyDress Customer Service Team

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★☆☆☆☆

“Shocking do not use this company!”

Written on: 28/06/2013 by Betty62 (1 review written)

I ordered a dress for my daughter's prom. Wrote in the special requirements that I wanted dress made in exactly same colour as the dress advertised on website. Received e-mail assuring me dress would be made as requested - however when dress arrived it had been made in cerise pink not the purple I requested. Despite numerous emails to their customer service department and sending pictures of the dress ordered and dress received so they could see the error they would not accept responsibility… Read Full Review

Kissydress's Response to Betty62's Review

Written on: 29/06/2013

Dear Betty,
Sorry for the inconvenience. But we've written on our website that we can't promise the same color for 100% but only 90% as the light reasons and monitor settings. On our return policy page, we are sure you can see it during your complain with our customer service team.

Tailor made dresses can not be compared to in-stock ones. Once made, we won't resell it to our others customers again. So it's useless for us to get it returned. If it's of a wrong color or size, we'll find our tailor to take the responsibility. But 10% dismatch on color and size should be acceptable by our customers.

Wish you can understand.
We work hard to get our customers satisfaction and we care about your complains. We'll stress more on our website about this possible misunderstanding. Thank you for your feedback.

Best Regards
Sherley
KissyDress Customer Service Team

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Betty62's reply to Kissydress's Comment

Written on: 29/06/2013

There was no 10% mismatch - how you can say that when I ordered a purple dress and received a fuschia pink one is beyond belief. In anyone's book there is no comparison between the two colours.
DRESS WAS MADE IN WRONG COLOUR - NO MISMATCH AND YOUR COMPANY HAVE FAILED TO ACCEPT YOUR ERROR. IT HAS CAUSED GREAT UPSET TO MY DAUGHTER AS IT WAS ESPECIALLY ORDERED FOR HER SCHOOL PROM. I HAVE NOW HAD TO GO AND PURCHASE ANOTHER DRESS DUE TO YOUR COMPANY'S INABILITY TO RESPECT THE ASSURANCE I RECEIVED FROM YOURSELF THAT THE DRESS WOULD BE MADE IN COLOUR REQUESTED. TOTALLY UNACCEPTABLE. ALL I'VE HAD IS EXCUSES - YOU EVEN TRIED TO MAKE OUT THAT THE COMPUTER SCREEN SOMETIMES SHOWS DRESSES IN DIFFERENT COLOURS !!!!!!!!!!!!!!!!!!!!!! NO CUSTOMER SERVICE AT ALL - YOU MUST ALL BE COLOUR BLIND

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Kissydress's reply to Betty62's Comment

Written on: 01/07/2013

Hi,
Pls don't be rude. Working as a customer service, I'm trying to help you. Pls calm down and take a deep breath.
KissyDress put our customers in the first position. This is our working belief.
As soon as we knew that you were not satisfy with the color, we contacted our tailors and quality control department. We checked the fabric used to made your dress and the pictures from our qualiry control department recording your dress color. We contacted our related staff a lot of times to get to know the color of your dress while handling your complains. We never just offered an irresponsible answer without any checking. This is what we must say.
We do understand that your daughter cared a lot about the color and need 100% match. We feel sorry that we didn't make it this time.
If you want to change your mind after we got your agreement and refunded £39 to you on June 26th, I'll keep offering assistance.
We should say it again that we worked hard to get our customers satisfaction and we care about your complains. Look forward to get your email soon. Sorry for all the convenience.

Sincerely
Sherley
KissyDress Customer Service Team

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Betty62's reply to Kissydress's Comment

Written on: 01/07/2013

I am not being rude at all just stating the obvious fact that my order was not made correctly. I just wish I had put photographs of the colour dress ordered and the colour I received so people could see the obvious mistake for themselves as your company obviously could not see the difference when I e-mailed both photgraphs to yourselves. I have accepted the £39 refund as it is better than losing the whole amount - I am still nearly £100 out of pocket from this order and had to purchase another dress as stated. All in all this has cost me £200. I obviously am not happy at all about the financial loss to myself and your company's inability to take responsibility.

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★★★★☆

“prom dress purchased”

Written on: 28/06/2013 by bethan_begum (1 review written)

Really happy with the dress I received, exactly how I pictured it to be although 1 day late. I understand the delay was caused by the carrier. Anyway the workmanship on both dresses was superb and the sizing was exactly as I had ordered. I could not fault the dresses in any way and the prices were incredible. If you need a special dress then go to Kissydress and look no further… Read Full Review

Kissydress's Response to bethan_begum's Review

Written on: 29/06/2013

Dear Bethan,
Thank you for your feedback and we'll work harder to get our customers' satisfaction. Thank you very much.

Best Regards
Sherley
KissyDress Customer Service Team

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★☆☆☆☆

“Don't buy from this company”

Written on: 26/06/2013

I recently purchased a dress from this company for a 16 year old end of school prom. Despite paying extra to ensure the dress was made and shipped quickly the dress arrived 3 days late. Without email contact from myself I am sure it would have been later. However, lateness was not the only issue. The dress had several stains and pen marks, the fabric was worn in places and the dress was of poor quality. After numerous emails and photographic evidence of the defects I have received half of my… Read Full Review

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★☆☆☆☆

“NEVER BUY A DRESS FROM HERE”

Written on: 23/06/2013

Okay guys, I admit it: I was lured in by a fake and fantastic website. Do not let yourself be fooled by low price tags and shining pictures - it's a facade to distract you from the truth! As a general rule of thumb, never buy from a site that says 'Made in China' and is full to the brim with grammatical errors, these should be warning signals. In hindsight it's quite stupid that I actually gave over my (mother's) hard earned money to them! I am currently trying to get my money back for what… Read Full Review

Kissydress's Comment

Written on: 29/06/2013

Dear Madam,
Thank you for your feedback. KissyDress respect it.
Could you pls offer your order number so that our related staff can look into the problems for you?
KissyDress works hard to earn each penny too. We do also get many good feedbacks from our customers after they got dresses as they expected.
We feel rather unfair that when you said we are not good, you mentioned all website from China are not good either.
Wish to get your email soon. Thank you.

Best Regards
Sherley

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