Kissy Dress Reviews - www.kissydress.co.uk

★★★★☆
3.7 / 5
73
71% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Kissy Dress - www.kissydress.co.uk - Ask a question now

Media Gallery for Kissy Dress - www.kissydress.co.uk

Kissy Dress - www.kissydress.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Rip off”

Written on: 29/01/2016 by McGuire132 (1 review written)

Please do not waste your money here they don't send what you ask for and you have to pay for shipping to return items even if it's their fault, I asked for a white dress they sent a black dress never responded to my email about my order being wrong, please do not waste your money here it's not worth the chance especially if your over seas like I am the currency is way higher than what you think your paying and they don't warn you up front , customer service has slow to no response time I'm… Read Full Review

Report this review
★☆☆☆☆

“Beware.....”

Written on: 20/11/2015 by auDodd255 (1 review written)

I tried to pay with my credit card, this was declined and then I tried with my debit card. Again declined. Within 3 hours of these transactions, my credit card had tried to be accessed numerous times, and now I find out that the debit card transaction has been attempted numerous times, over 9500 pounds for an 89 pound dress! Obviously a bad site, please avoid like the plague… Read Full Review

Report this review
★★★★★

“amazing”

Written on: 09/11/2015 by Leonardo1957 (1 review written)

I orginal ordered a long prom dress to see what it looked like and also what the quality was like as I wanted 5 as bridesmaid dresses . The dress came yesterday and it's of excellent quality and made to a high standerd and true to size its stunning , so today I have now ordered the other 4 . Worth every penny and came well before the due date by 8 days and was able to track it very easily from the details given… Read Full Review

Report this review
★★★★★

“New dress”

Written on: 09/10/2015 by EmilianoHolden232 (1 review written)

i ordered a dress 3 weeks ago and it came today it is so beautiful and fits like a glove I would definitely recommend buying from here xx… Read Full Review

Report this review
★☆☆☆☆

“terrible customer service”

Written on: 31/05/2015 by LynneDanskine (2 reviews written)

I would NEVER recommend kissydress to anyone. My daughter bought her prom dress from them and it doesnt fit. When we contacted them they said it was our fault and wrong measurements given which is incorrect. They wouldnt give us money back and only offered a measley £25 towards the cost of a tailor fixing it. Emails only contact and very abrupt and cheeky on reply. So warning to anyone thinking of getting a dress from them...dont! What a rip off… Read Full Review

Report this review
★★★★★

“Amazing quality and fits perfectly!”

Written on: 22/05/2015 by 61MacLeod (1 review written)

I've just received my prom dress and surprisingly 11 days early. I'm extremely pleased with the quality of the dress and it fits perfectly. I would highly recommend getting a custom size dress as it doesn't cost extra and ensures a perfect fit. I paid £100 for my dress including shipping and it was worth every penny. I was skeptical about not wearing a bra with it but when I tried it on I realized there's no need. It has plenty of shaped, padded cupping and supportive but comfortable wiring… Read Full Review

Report this review
★★★★★

“Great Prom Dress”

Written on: 28/04/2015 by K8eee (1 review written)

My daughter's prom is in June, so we decided to order in April allowing plenty of time for the dress to be made and shipped. When we ordered the dress I had to take my daughter's measurements, not the easiest task (there were plenty of giggles), however, there were easy to follow instructions on the website. Once we had taken all the measurements, added extra length for her shoes and finally decided on the colour, we ordered her dress and shawl. I paid £108 and the deal was done! After… Read Full Review

Report this review
★☆☆☆☆

“Not happy!”

Written on: 01/04/2015

I purchased a dress for my daughter's prom at a cost of £80 + £20 P&P. I measured it carefully, following the exact instructions shown on the website. The dress looked beautiful on the website and was full length at the back but short and sexy at the front. It was strapless with ornate detailing at the waist. When the dress arrived, it was too large on the bust and gaped badly. The zip was extremely difficult to use (because of the detailing at the waist) but the worst problem was that… Read Full Review

Report this review
★★★☆☆

“Great workmanship nd service”

Written on: 26/01/2015 by 189McDaniel (1 review written)

I ordered two dresses the first was completely different to the picture and they gave me a full refun for it. The other was slightly different and didn't fit well. I still loved the dress and had to pay to get it altered. They did refund part of what I paid for this dress. Overall the customer service was fantastic and I loved the dress… Read Full Review

Report this review
★★★★★

“Affordable wedding gown from Aiven.co.uk”

Written on: 02/01/2015 by lemon113 (1 review written)

I bought a wedding dress from Aiven.co.uk, SKU: TB3833679, it costs only GBP£140.10, very low price, but high quality, I really appreciate it! I wrote a review on the site too, you can find at the end of the page. I decide to take the shop as my choice for formal dresses. 5 stars recommendation… Read Full Review

Report this review
★★★★★

“gorgious bridesmaid dresses”

Written on: 06/12/2014 by Mariamt478 (1 review written)

I was rather worried about ordering three bridesmaids dresses from china but went ahead as my daughter really wanted them for her bridesmaids. I needn't have worried. I ordered three standard sizes and they arrived within a couple of weeks. The quality is brilliant and they all fit perfectly. Extremely well made dresses and fantastic service. My only criticism would be that I e-mailed them some information and didn't get a reply which left me worried in case they hadn't received it. Slight lack… Read Full Review

Report this review
★★☆☆☆

“disappointed!”

Written on: 27/09/2014 by Judith79 (1 review written)

Colour of dress was perfect,however the sequences had fallen of and others were loose, i ordered in a size 8 which seemed to me like a size 10! No refund given which is a disgrace as there was damage done to the dress before it was even put on!… Read Full Review

Report this review
★☆☆☆☆

“They charged me an extra fee of 75.00 for a reason...”

Written on: 08/07/2014 by erialc39 (1 review written)

I ordered a dress from this website and paid with a credit card. The total was 118 and change. I checked my card statement and 195.00 was charged. I have no idea for what; however, I read another review after the fact that said they charge other service fees that they don't tell you about. I think thats misleading. Once I recieve the dress I'll post a review about the product quality. The website has NO PHONE NUMBER to call!… Read Full Review

Report this review
★★★★★

“I am very impressed with the service”

Written on: 18/06/2014 by hannahflemingg (1 review written)

I was very scared to order a dress from this site, as everything I read was negative reviews. However, I was so happy with my dress and must say I am very impressed with the service I received. The dress was at my house 2 weeks after I ordered it, it is very well sewn and is exactly as the picture on the website. Furthermore, the color is perfect. Such a low price for a high quality product! Maybe I just got lucky but I am very happy with the dress and would order from this site again… Read Full Review

Report this review
★★★★☆

“Very pleased! ”

Written on: 14/06/2014 by Hancock347 (1 review written)

My dress came today it is beautiful, it even came early I am so happy about that,I was so worried because of the other reviews I have read but my dress came and it looks even better than it did on the website,thank you!… Read Full Review

Report this review
★★★★★

“I would like to say thank you for my beautiful dress.”

Written on: 05/06/2014 by NiamhJones (1 review written)

I was a bit worried with purchasing from overseas and not really knowing the quality of the sewing etc. But have found that this is a very well made garment, quality materials and a lovely finish with the hand sewn beading. Thank you so much, I am very happy and will be back… Read Full Review

Report this review
★★☆☆☆

“More costs for Duty & VAT ”

Written on: 04/06/2014 by Nina2507 (2 reviews written)

** WARNING WATCH OUT UK ADDED TAX WILL BE CHARGED ** It might not be worth the bargain you think you're getting. With £15 for delivery plus we paid an extra £4 for "special packaging" what a joke that was, a white bag - not worth it. Then on top you'll get an invoice from the carrier for Unpaid Duty & VAT(KissyDress DO NOT tell you about until after you have paid and received the dress. Then they tell you not our fault so YOU HAVE to pay this) So all in all an extra £62 was paid on top… Read Full Review

Report this review
★★★★★

“Spectacular gown!”

Written on: 21/05/2014 by kurt.riley (1 review written)

We bought it as our Prom dresses.The color and style is fantastic! The dress was so comfortable and makes you feel gracious. Loved it! Turned out better than I thought - got so many compliments from people I didn't even know! Very happy with my purchase! PS: the website is amazing , it's service is excellent and it offers tons of beautiful dresses! … Read Full Review

Report this review
★★☆☆☆

“Beware added taxes”

Written on: 14/05/2014 by JackieParkinson (1 review written)

Such a lovely website called Kissydress UK, with delivery info etc. However, dress arrived needing nearly extra £24 tax - because it comes from China. It is also the wrong colour and the zip is faulty. To send it back their 'full refund' only amounts to £39. For a dress that cost £83.98, if you add postage in the 1st place at £15, additional tax £24, repair of faulty zip £22,it is not cheap - and it is the wrong colour. I suspect most dresses are bought by younger people going to proms or… Read Full Review

Kissydress_Sherley's Response to JackieParkinson's Review

Written on: 21/05/2014

Dear JackieParkinson,

I am sorry you don't satisfied with your order. Colours on your computer monitor may differ slightly from actual product colours depending on your monitor settings. The tax is charged by your local control and it's out of our control, sorry. For quality problem, please contact our customer service team for help. They will reply you within 24 hours.
We do also care for quality for each dress and we care our customers. Sorry for the inconvenience and thank you for understanding.

Sherley from
KissyDress

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Very unhappy”

Written on: 13/05/2014 by Blueratze (1 review written)

The dress I ordered didn't fit. I thought it would come out like the picture and was completely different. Do not order for kissy dress. I am very disappointed and I had troubles sleeping the night of receiving the dress feeling so terrible about what had happened. I didn't like the dress at all and it wouldn't zip up all the way. Very disappointed… Read Full Review

Kissydress_Sherley's Response to Blueratze's Review

Written on: 21/05/2014

Hi,

We make hundreds of dresses everyday for our customers. Millions of our customers have verified that they have received the correct sizes. So I think it may have some problem with the size of your dress. Please contact our customer service team to solve this problem. You can contact them via email.
KissyDress

Reply to this comment

Princess1121's reply to Kissydress_Sherley's Comment

Written on: 29/01/2016

Customer service does not answer right away this is a joke, stop ripping people off with poor quality tacky dresses, if you ask me the good reviews are made up by employees of your company, the quality and service is horrible reporting this company and getting an attorney as we speak

Reply to this comment
Report this review Read 2 Comments
overview