terrible

★★★★☆
3.7 / 5
74% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Kissy Dress - www.kissydress.co.uk

★☆☆☆☆

“terrible”

Written on: 06/06/2013

Pretty dress except that it doesn't fit, even after carefully measuring! still trying to get my money back, I asked for the return label and got an email back asking for photos of the dress in situ explaining where it didn't fit (they also sent me the wrong colour telling me that ivory is the same as white?)I sent the photos back of my teenage daughter in the dress that didn't close and the bust which was too big and received an email back telling me to take it to a dressmaker to alter it and that they would pay up to £30 (it's the wrong colour, size and the length is to short even after asking when ordering for a longer length.)I refused, explaining the above and that to alter it would mean virtually redesigning the dress?)they replied asking for photos of the dress next to a tape measure proving that it has been measured wrong, (which it has) I doubt I will get my £100 back but Im going to continue fighting. Don't use this website!!!!

  • poor

    Goods purchased & cost

  • Up to a week late

    Delivery

Hannahtetteh123's Comment

Written on: 21/06/2013

Did you manage to get your money back in the end? I am trying to get a full refund on mine!

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