Buyer Beware!

Click here if this is your business
1.2 / 5
3% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Stef1541's review of Joules -


“Buyer Beware!”

Written on: 28/01/2014 by Stef1541 (1 review written)

I ordered two sweaters from Joules in October. They were nice, but not quite my style so I returned them. About a month later I received a $43 bill from DHL for import duties for $200 in sweaters that I returned. The fact that you might have to pay such duties is disclosed in very fine print that no one reads. But it would seem that a more reputable company would include some upfront disclosure. Despite returning the sweaters, I still had to pay the fee.

  • Goods purchased & cost

  • On time


If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review