Written on: 07/11/2013
I paid through their US site. Because they did not communicate or fulfill my order in a timely manner, the request to PayPal timed out and cancelled my order by default.
When trying to fix this situation, I tried to call their 1-800 number and it led nowhere. It answered, but nothing. No message, no CS, nothing. Just dead air.
So I emailed. TEN DAYS AGO! And I still have heard nothing.
I inquired if I could pay by CC directly since they are so slow to fulfill orders and the request for PayPal times out, thus cancelling my order by default without my knowledge! I am SOOO infuriated!
So basically because they are SLOW, my order was cancelled... like they didn't even want to bother with it! HORRIBLE CS!
And no response. I have tried calling the 800 number numerous times to receive only dead air each time.
I ordered two pairs of Jules Wellies (one for my son, one for me)and a polo for my son. It was part of Christmas gifts... and now I am left searching for wellies that are similar as he really wanted them.
DO NOT BUY FROM HERE!! YOU WILL NEVER HEAR ANYTHING FROM THEM AT ALL!!!!
As rated by our community of reviewers
" Great sweater and good delivery " Read More
" Worth sending to Australia " Read More
" Beautifully soft!! " Read More
Written by Poshgirl
" Good quality for price " Read More
" Service impeccable, livraison très rapide ! " Read More