Abominable customer service

Click here if this is your business
★☆☆☆☆
1.3 / 5
4% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Joules - www.joulesclothing.com

★☆☆☆☆

“Abominable customer service”

Written on: 23/10/2013

I have never had such poor customer service. Their phone numbers do not work, they won't answer emails and the order is incomplete. And the one time I did manage to get through to customer service it was largely dissatisfying.
When I ordered some wellies for my daughter it said nothing about a backorder and when the order arrived minus them I inquired and they said they were backordered. But no time prior to this had they informed me of this.

Beware! Their clothes are lovely but are not worth the aggravation!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review