Horrible customer service

Click here if this is your business
★☆☆☆☆
1.3 / 5
4% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

MrsLaister's review of Joules - www.joulesclothing.com

★★★☆☆

“Horrible customer service”

Written on: 04/10/2013 by MrsLaister (2 reviews written)

The clothes are okay, overpriced for something made in china but still claiming to be "all british".

But the customer service is just so frustraiting!
Be prepared to receive only a part of your order because the other part will take them 3 weeks to get back in stock (surprise surprise!) Nobody will inform you about this issue until you call them (don't even try to email).
So I had to wait for a coordinated item for a month!
As soon as the other item was dispatched they charged me for it AGAIN! How crazy is that?
Still waiting for my refund.
Never again...

  • wellies, coat approx 120 pounds

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review