Written on: 29/04/2013
I recently purchased a babygro as a gift from a Joules store in Salisbury- now I don't know about you but at £18.95 it was quite a lot for what it was to start with. I then purchased the co-ordinating hat online THE SAME AFTERNOON. 10 DAYS LATER the hat has not been delivered!!! Customer services were beyond rude over the phone and this overpriced gift is now redundant as the co-ordinating part has not arrived.
I am so upset with Joules and have send another email to them. I imagine I'll get an upsetting and snotty response- there member of staff on the phone refused to speak to me!
Overall I would rather put money into somewhere like the white company or Jojomammanbebe for future expensive baby buys, Joules is so far up its own backside they're blind to their own outrageous customer service!!!!
As rated by our community of reviewers
" Très pratique " Read More
" Misleading on line colours " Read More
" They only sent part of our order and it was the wrong item. They w... " Read More
Written by Bizymtmom
" Coggles/The Hut Group -customer service ruining great brands " Read More
Written by Ginahamo
" Bad service " Read More