Jean Store Reviews - www.jeanstore.co.uk

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★★★★☆
3.6 / 5
60% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“FAKE LEVIS”

Written on: 14/12/2014 by Malloy291 (1 review written)

When compared with Levis purchased at Debenhams, there were 7 differences… Read Full Review

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★★☆☆☆

“Slow delivery - poor communications”

Written on: 29/11/2014 by cattlelaithe (1 review written)

This is the second time I have used JeanStore and on both occasions the items I ordered were shown as being 'in stock' so I assumed that delivery would be within the 2-3 days period stated. The first time took over one week and I had to chase up my order with no prior explanation from JeanStore as to the reason for any delay. My second order again showed items being in stock but as before, no mention of any delay from JeanStore and after 9 days my order has still not arrived. Unlike my first… Read Full Review

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Jeanstore's Response to cattlelaithe's Review

Written on: 30/11/2014

Hello there,

Firstly please let me take the opportunity to thank you for your order.
I apologise that you feel the communication has not been at the level you expect - if there are ever delays in shipping products to our customers we do inform the customer by telephone or email. If you have not received an email I will have a look in to this for you.
On this occasion, despite your comments above I can see that the products you ordered were actually shown as "available to order" rather than "in stock" and our website does clearly explain on several pages that this can mean a slightly lengthier delivery time while we order the products in. Any products shown as "in stock" are always delivered within 1-3 days.
I regret that we haven't been able to live up to your expectations on this occasion, but hopefully our great prices will tempt you to use us again in the future.
If you have any further issues please contact our customer services team.

Kind Regards,
Jean Store

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Cattlelaithe's reply to Jeanstore's Comment

Written on: 01/12/2014

A simple apology was all that was required along with the acknowledgement that on this occasion JeanStore hadn't 'lived up to my expectations'. However, to say that the goods were 'available to order' when my tracking information states that my order was 'picked in store' the same day I placed my order now makes me feel you are trying to suggest I have got all this wrong. I haven't. How could they have been picked in store if they were, as you point out above, not in stock? If the goods had indeed been showing as 'available to order' then there is no way I would have placed an order for them. And don't forget, this isn't the first time my goods haven't been delivered within the stated delivery period, it isn't the first time my order has been showing 'in stock' when, by your own admission, they were not, and this isn't the first time I haven't received prior notice of any delay with regards to delivery. Perhaps I've just been unlucky on two occasions.

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★★★★★

“Great Service, Extremely well priced and quick delivery ”

Written on: 05/11/2014 by Esteban208 (1 review written)

Phoned up the customer services team so i could get some help on picking the right pair of jeans. The lady i spoke too was very helpful and she suggested a few options that would be best for me, so i went ahead and placed an order online. 3 Days later my jeans arrived, and i couldn't have asked for better. Very helpful with regards to picking a pair of jeans that were perfect for me as i am quite fussy. Will definitely be ordering from them in the future when i need some more. The website was… Read Full Review

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★★★★★

“Best customer service and quick delivery”

Written on: 21/12/2013

Couldn't be happier with my order. Saved myself £20 and got it 2 days later. Staff were very helpful when I had to exchange the order. Thank you!… Read Full Review

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★★★★★

“Great online store”

Written on: 10/11/2013

Always buy my husbands Christmas presents from this store - same genuine products as the high street but at MUCH cheaper prices. 100% recommend jean store… Read Full Review

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★☆☆☆☆

“fast delivery advertised... 2week's no jeans! ”

Written on: 27/06/2013

I put an order in for some jeans for gift, chose this site as it said fast delivery. According to my tracking information my jeans were picked in store on the day of order so no mention of an issue so I waited patiently for a week! After a week and no sign I emailed to be informed they weren't in stock and we're expected any day (strange since they were apparently picked In store a week previous). It is now over a week following that email and still no sign or contact from company to explain… Read Full Review

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Sarah_Garland's Comment

Written on: 15/06/2014

I've just had the same - no response to two emails either. My bank has just reversed the bank transaction thankfully.

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★★★★☆

“Yay! Jeanstore”

Written on: 05/04/2013

I absolutely love jeanstore they sell good quality products at good prices. The delivery is fast and product choice is simple. They haven't failed me yet. I would advise anyone to use it. Their customer service is good aswell because they give you a tracking no. With which you always know where your product is and if you have any queries they respond to your problem with haste and effectiveness. Overall a brill online buying store. :)… Read Full Review

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★★★★★

“Genuine products, quick delivery, great prices”

Written on: 18/10/2012 by danielrobbo23 (1 review written)

I use the jean store website every year and they have never let me down - the jeans are considerably cheaper than the high street, and have never taken longer than 5 days to arrive. Very happy with this company and would recommend. I must mention how helpful their customer service is too… Read Full Review

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★★★☆☆

“Slow and Poor Comms”

Written on: 27/09/2012 by nheather (4 reviews written)

Have used them twice. The first time the jeans took about two weeks to arrive. A little disappointing as the words 'Fast Delivery' are prominent on their website. Also there was no communication about despatch. But they arrived safe in the end. I decided to use them again and the second time was worse. This time I order three pairs and after three weeks of hearing nothing, no status updates online, I had to call them. I was told that one of the pairs had been sent to them in the wrong… Read Full Review

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★★★★★

“good service great prices”

Written on: 27/06/2012

I buy my husband Levi's 501 jeans every year for his birthday and jean store is definitely the cheapest around. They always arrive quickly too - a very good trustworthy company… Read Full Review

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