Poor customer service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Jacamo - www.jacamo.co.uk

“Poor customer service”

Written on: 05/10/2012

Used my 10% discount on my first order despite me returning it as it had a stain on the jacket, so they then wouldn't give me another discount on my next order even though I hadn't technically used it which I thought was a bit unfair. The helpline wasnt much help as the lady sounded on the verge of suicide. I still got charged the delivery fee even though my first order was faulty. Lots of items very overpriced as well.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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