Added charges, took them off + then charged me for no reason

Click here if this is your business
★★☆☆☆
1.6
18.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

sanj72's review of Jacamo - www.jacamo.co.uk

“Added charges, took them off + then charged me for no...”

★☆☆☆☆

written by sanj72 on 29/07/2011

I will NEVER order with Jacamo again. I orderd a pair of jeans for £18.99. They added 2 charges (£12 each) & when I told what these charges were for, they told me they would take it off if i paid that same day.
They told me to call back that day before 8pm which I did (6.30pm) but there was a message on their phone clearly stating that their office was closed at 6pm (even though their letter which I received the same day stated 8pm) therefore I was unable physically to make payment.
When I called the next day explaining what happened, they were NOT interested!! They continued to charge me £47.74 (for an £18.99 item) and they even threatened me that I could incur further charges that day if I did not pay & that it could impact my credit file.
I was totally disgusted. I then decided to close my account but on their website, there is NO option to close your account.
I will never get involved with them again!

  • Jeans £18.99

    Goods purchased & cost

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0