Good products, awful customer service & very slow refunds

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★★★★☆
4 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of IKrush - www.ikrush.com

★★☆☆☆

“Good products, awful customer service and very slow...”

Written on: 25/12/2013

I was really pleased with Ikrush when I got my dresses - they were as expected and a really good price. Three of them didn't fit, so I sent them back using their free returns, and got proof of postage. 3 weeks on, 5 emails later, the money is yet to be returned to my account. They are either extremely inefficient or living in the hope that customers will forget to chase up their money. They have been unapologetic about the lack of customer service, and continue to put off refunding the money on the basis that they haven't processed refunds yet. As I am yet to get any money from them I would say don't buy from them unless you are absolutely sure you will keep what they send, otherwise you will waste a lot of time.

  • 4 dresses - £45

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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