Appalling returns service, still waiting for refund

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Lorraineboxall's review of I Want Pants www.iwantpants.com

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“Appalling returns service, still waiting for refund”

Written on: 04/03/2012 by Lorraineboxall (1 review written)

Great goods, both my deliveries were quick and complete. However one proved to be wrong size so wanted to return them Wrote to returns@iwantpants.com for authorisation code, as instructed, never heard anything, Rang their number, its a voice mail saying they are busy but to send to a PO Box in Neath. Sent goods back (tracked) but still no response despite chasers. As others say, don't trust this company

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Iwantpants's Response to Lorraineboxall's Review

Written on: 16/03/2012

Hi Lorraine,

I've looked for your order and can see that a refund was processed for this return on the 7th March. It would be back on the card made to make the original purchase. It usually takes a further 2 to 3 days to appear in your account.
Hope that helps,

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