Worst customer service ever

I Love My Kanken - www.ilovemykanken.com
★★★★★
4.7
96.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

mariemarieiram's review of I Love My Kanken - www.ilovemykanken.com

“Worst customer service ever”

★☆☆☆☆

written by mariemarieiram on 02/06/2015

I ordered the bag in time for a holiday, but Royal Mail weren't able to deliver it. After asking customer services, I was told that it had been returned to them - they'd be in touch when it arrived. It didn't, and on the 7th or 8th time of asking they decided to look into it and have now told me that it has in fact been delivered, but they don't know where. I have little hope of getting my bag at this point, and little hope of Kanken actually caring about that fact.

  • Kanken Backpack, c£60

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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