change the item

I Love My Kanken - www.ilovemykanken.com
★★★★★
4.7
96.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of I Love My Kanken - www.ilovemykanken.com

“change the item”

★★☆☆☆

written by on 21/11/2013

I ordered a bag. I made a wrong choice and choose Mini Kanken. When it arrives i found it very small for me and ask for a change. They don't have a changing system. So, the answer was "After goods have been inspected by us, you will receive a full refund of the purchase price minus a carriage price of £8.00 (Europe) " So, i need to pay the shipping cost to London which is min 10 eu from Barcelona, then i will pay a carriage price also because you can't send it back without any shipping coast. So, i was supposed to pay like 20 eu for a bag that i bought for 45 eu. Terrible experience with a baby backbag at home.

  • 45 eu

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Rafiqah's Comment

Written on: 21/11/2013

may i know how small is the mini kanken bag? I've been planning to buy one.

Reply to this comment
Was this review helpful? 0 0