HeartHijab.com Reviews

★★★☆☆
3.5 / 5
15
60% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Order is not delivered on time”

Written on: 17/09/2016 by 265Kirby (1 review written)

Their website says 3-5 days delivery. It has been 6 days and I'm still waiting. This is not the first time they have delivered late! This will probably be the last time I order. Very basic range they have had the same scarves for a while, yes they may restock but they are limited to range than other websites… Read Full Review

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★★★★★

“Wonderful quality, very impressed. ”

Written on: 06/05/2016 by HappyBunny80 (1 review written)

I wasn't expecting too much because as the saying goes: " you pay for what you get, " well, Certainly not in this case! I'm very delighted with my new hijabs and I recently met up with a friend who was wearing a lilac hijab which she'd bought from Heart Hijab. She told me she'd be ordering more. I can see why now! I bought various scarves in different colours and styles and I'm happy with the material, the generous coverage and the colours! Keep up the good work!… Read Full Review

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★☆☆☆☆

“NOT A HAPPY CUSTOMER AND REVIEWER!”

Written on: 03/05/2016 by littlenumnum (1 review written)

I have reviewed many items in the past, and let me just say this has got to be one of the worse! I have bought more than 10 hijabs and some pins from them 3 weeks ago for mothers day, so I can give my mom the glitter and sparkle hijabs she always wanted. But my shipment has not arrived! I've tried to contact them with a ticket, on Facebook, and on Instagram. What do I get in return? Blocked from Facebook, ignored on Instagram, and no reply for my ticket! I thought maybe I should give them… Read Full Review

Sukainah's Response to littlenumnum's Review

Written on: 06/05/2016

As per page rules, and instagram, comments with order details and enquiries cannot be taken. We have had someone stalk a sister and order for her because of this! since then we have asked customers not to do this, and also so we can manage enquiries properly. On the tickets system, we have all the customers details at hand, order number, time the order was sent, etc. I assure you, all tickets are replied to as I do so myself, and within the stated time of 3 working days/72 hours. I can send proof of a response and when it was sent. If you give me your order number I can show all of this.
We always send out orders, and fast, within 1-2 days usually. A confirmation email is sent for shipments, (as long as you did not order as guest)
Royal mail are the delivery courier, the stated times are from them, once we pack and send your package to the delivery company, our job is done, and we do it fast. If you are international, Royal mail claim 5-7 days, however we do state on our site in all honesty, waiting for US orders takes average two weeks according to customer feedback. We answer all enquiries and try our best to see what the problem may be. All orders are received without a problem, unless two things- address is wrong, or someone is not home and missed delivery and does not pick it up from where they are told to pick it up. It is then sent back to us, as we have return labels, and once we receive it , we always take proof photos for reasons like this- reviews that claim we do not send, it also has a reason for it not reaching you once we get the package back-marked by royal mail.
your package should get to you fine if address is right and someone home, if there is any delay it will be within the airmail, or your country postal method and system speed, or royal mail. If address is wrong or you dont pick the package up, again, we do get them back, refund the customer, and take proof photos of it being sent to you, sent back to us, and the reason stated by the delivery company.
We only ban customers who insist on commenting on posts, after being replied to and kindly advised not to do so, if they do not comply, as per rules of page, we will have to ban, again for two reasons- to manage all enquiries correctly and efficiently, and for customers safety.
regards
heart hijab

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Nope___'s Response to littlenumnum's Review

Written on: 10/08/2016

they did this to me too!

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Mkhatun123's Response to littlenumnum's Review

Written on: 23/05/2016

In the US do they transfer from Royal Mail to like USPS or some other company because I have been trying to find Royal Mail in my area and they do not have that in New York? Can you help?

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★★★★★

“Cheap but good quality scarves”

Written on: 08/03/2016 by Prune-juice (1 review written)

Heart-hijab has a a great range of scarves with all kinds of patterns and ranges of colours, perfect for matching the right tone and colour eith the right outfit. Being cheap is a plus too since I could get many :D I like the material because its light but still covering which is something ive always worried about with scarves and the thick generic cotton scarves were always too thick for my liking. You can also choose between regular length and maxi so that was useful too, they've definitely… Read Full Review

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★☆☆☆☆

“Please Stay Away From HeartHijab!”

Written on: 09/02/2016 by Clark416 (1 review written)

I have made the mistake of ordering from HeartHijab. The order arrived, but the reason the hijabs were cheap was made clear. Very basic hijabs - very thin see through fabric, and also the width was not much at all. I returned the order and 3 months later i am still waiting for a refund. They have no contact number to actually speak to a real person, any messages left in the 'Help Desk' section of their website are there for months before someone replies, and still nothing happens. I thought… Read Full Review

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★★★★★

“Great quality,Amazing prices and Fast delivery. ”

Written on: 06/01/2016 by RussoItalian25 (1 review written)

Salaam,I just received my order and the scarves are beautiful and are great quality. I will definitely be purchasing from HeartHijab again… Read Full Review

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★☆☆☆☆

“Review of HeartHijab”

Written on: 30/12/2015 by Hanaat (1 review written)

I ordered my hijabs about a week ago and never received information on whether my delivery has shipped or not. I have tried to contact heart hijabs multiple times but not response. My account says I have placed no orders even tho heart hijab did take the money out of my account. Do not buy from here… Read Full Review

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★★★★★

“Excellent quality,Exceptional customer service.Fast...”

Written on: 16/11/2015 by HijabGalore (1 review written)

Heart Hijab have the cheapest hijabs, but what I like best about them, is that "cheap" doesn't mean they compromise on quality. There's just something really satisfying when you're buying something for less than half the price you'd get it elsewhere, yet you're still getting that excellent quality! I was particularly happy about how well packed my order was, and as an international customer, I'm very happy with the delivery timescale! Loved the free Hijab too, thank you!… Read Full Review

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★☆☆☆☆

“I ordered hijabs that were suppose to be there like a...”

Written on: 04/10/2015 by Compton455 (1 review written)

I ordered hijabs that were suppose to be there like a week ago. On their website it shows international shipping like U.S.A that about a 5-7 days and it's way past the due date. And tracking number cost extra. So I was not able to know whether my hijabs were even through I paid 7 dollars for shipping… Read Full Review

Horiya's Comment

Written on: 18/10/2015

We always suggest paying for tracking, as things can go missing, luckily from next week all our orders will get free tracking.

Let us know your order number and we will repack and resend.

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Horiya's Comment

Written on: 20/10/2015

Order tracking will be ready on 22/10/15

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Mkhatun123's Comment

Written on: 23/05/2016

Hello, I tried tracking my item and didn't pay for tracking because it was free if I orders a certain amount but I need to know approximately when my order is going to come so I can be home waiting for it. Please help me track my item.

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Horiya's Comment

Written on: 20/10/2015

Order tracking will be ready on 22/10/15

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Horiya's Comment

Written on: 20/10/2015

Order tracking will be ready on 22/10/15

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★★★★★

“motivated to wear hijab!”

Written on: 09/05/2015 by nickyecheto (1 review written)

Salaam Alaikum, I was hesistant for the first two minutes that I was on their website due to their extremely low prices, but then I watched the video they made showcasing their scarves and felt full comfortability to purchase 15+ items. Despite living in Australia, (they reside in the UK) I recieved my scarves a week after and felt like they add a touch of care and love in the way they oganise and pack the order. I was informed that I would recieve a gift with my order and as per usual I… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 14/04/2015 by 436McAllister (1 review written)

I used to purchase from Heart Hijab all the time and I loved them! After my first mishap with one of my orders I still gave them the benefit of the doubt and ordered from them again. The last order I placed was for more than 10+ hijabs and unfortunately they did not send me the hijabs I ordered. I've been going back and forth with them via email for a couple months, and they have refused to send me the hijabs I originally ordered because it would be a loss to their business. What a shame, great… Read Full Review

Horiya's Comment

Written on: 19/04/2015

Salaam, we pride ourselves on our customer service and our low prices.

For this customer, we actually gave the hijab for FREE, we refunded the money and they were able to keep the hijab for free.

We never like having customers which are upset or dissapointed so we always try to resolve things in the most fair and balanced way. Sending internationally for us is very expensive, and we actually use our own profits to send it to customers internationally without charging them the full sum. So when something goes wrong, such as a wrong colour or item) it can be really expensive to resend it. On this occasion we refunded and let them keep the item, free of charge.

Alhamdullilah we have now found a new way to ship internationals as we have an account with royal mail now :) so we can send things much cheaper and if anything goes wrong, we are now in a better position to resend! alhamdullilah.

We have many many happy customers, especially because our pricing is ethical, we give hijabs to charity etc. We are a husband and wife team and cater for an international audience, so it's not easy at all, we work 7 days a week, about 14 hours a day.

We never want to let down our customers, and will always look to improve our services wherever we can, and we are very proud of what we do.

We hope anyone reading this isn't put off by this customer, as we have been more than fair, and we welcome all new customers and take care of each and every one of our customers individually :D

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Infonafees's Comment

Written on: 03/10/2015

Agree . Ordered Abaya , website says will be delivered in 5 working days but was delivered in 15 working days . Didn't like it when arrived and returned in 1st class post . Post that had to follow up multiple times on fb for a refund . Finally after multiple follow ups amount refunded minus postage . Awful customer service !

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Infonafees's Comment

Written on: 03/10/2015

Agree . Ordered Abaya , website says will be delivered in 5 working days but was delivered in 15 working days . Didn't like it when arrived and returned in 1st class post . Post that had to follow up multiple times on fb for a refund . Finally after multiple follow ups amount refunded minus postage . Awful customer service !

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Horiya's Comment

Written on: 19/04/2015

Please see our facebook page for reviews from our customers.

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★★★★★

“Cheap, Quality, Service friendly”

Written on: 14/05/2014 by hannan24 (1 review written)

I love this site! I heard about it from a customer who wrote about them in a magazine. I ordered multiple times, fast delivery, refunds always done if any item is out of stock, and it is personal with a card and note. I can't believe the price for such great quality. They are super long too and offer plenty of coverage. If there are any problems, they offer friendly service and can be contacted easily via facebook messaging, email or call, text etc. I prefer facebook msging. Definitely… Read Full Review

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★★★★★

“Allah is the greatest, compassionate and most forgiving.”

Written on: 05/10/2013 by Islamthebestno1 (1 review written)

Assalamualaykum. Great site I loved it and especially the prices are top! Just wanted some caps inside the scarves couldn't find any. Jazakallahkhair… Read Full Review

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★★★★★

“Jazakallah khair”

Written on: 01/10/2013

Thanks for a really fast delivery 100% satisfied and will use you again and in sha allah will recommend to others… Read Full Review

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★★★★★

“Heart Hijab, Cheap & Well, very cheap!”

Written on: 25/09/2013 by Horiya (1 review written)

I recently ordered from hearthijab.com it's probably the cheapest hijab store that I have ordered from, it is certainly cheaper than all of those bigger names you might have heard of, and for the same quality and styles. The maxi hijabs on hearthijab.com are only £3.95 compared to £8 on other websites, they deliver very very fast and they are very professional. I would definitely recommend this to any friend and have been doing so! The couple that run the site are also very nice mashaallah… Read Full Review

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