HeartHijab.com Reviews

★★★★☆
4.4 / 5
5
80% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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HeartHijab.com

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Latest Reviews

★★☆☆☆

“Poor customer service ”

Written on: 14/04/2015 by 436McAllister (1 review written)

I used to purchase from Heart Hijab all the time and I loved them! After my first mishap with one of my orders I still gave them the benefit of the doubt and ordered from them again. The last order I placed was for more than 10+ hijabs and unfortunately they did not send me the hijabs I ordered. I've been going back and forth with them via email for a couple months, and they have refused to send me the hijabs I originally ordered because it would be a loss to their business. What a shame, great… Read Full Review

Horiya's Comment

Written on: 19/04/2015

Salaam, we pride ourselves on our customer service and our low prices.

For this customer, we actually gave the hijab for FREE, we refunded the money and they were able to keep the hijab for free.

We never like having customers which are upset or dissapointed so we always try to resolve things in the most fair and balanced way. Sending internationally for us is very expensive, and we actually use our own profits to send it to customers internationally without charging them the full sum. So when something goes wrong, such as a wrong colour or item) it can be really expensive to resend it. On this occasion we refunded and let them keep the item, free of charge.

Alhamdullilah we have now found a new way to ship internationals as we have an account with royal mail now :) so we can send things much cheaper and if anything goes wrong, we are now in a better position to resend! alhamdullilah.

We have many many happy customers, especially because our pricing is ethical, we give hijabs to charity etc. We are a husband and wife team and cater for an international audience, so it's not easy at all, we work 7 days a week, about 14 hours a day.

We never want to let down our customers, and will always look to improve our services wherever we can, and we are very proud of what we do.

We hope anyone reading this isn't put off by this customer, as we have been more than fair, and we welcome all new customers and take care of each and every one of our customers individually :D

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Horiya's Comment

Written on: 19/04/2015

Please see our facebook page for reviews from our customers.

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★★★★★

“Cheap, Quality, Service friendly”

Written on: 14/05/2014 by hannan24 (1 review written)

I love this site! I heard about it from a customer who wrote about them in a magazine. I ordered multiple times, fast delivery, refunds always done if any item is out of stock, and it is personal with a card and note. I can't believe the price for such great quality. They are super long too and offer plenty of coverage. If there are any problems, they offer friendly service and can be contacted easily via facebook messaging, email or call, text etc. I prefer facebook msging. Definitely… Read Full Review

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★★★★★

“Allah is the greatest, compassionate and most forgiving.”

Written on: 05/10/2013 by Islamthebestno1 (1 review written)

Assalamualaykum. Great site I loved it and especially the prices are top! Just wanted some caps inside the scarves couldn't find any. Jazakallahkhair… Read Full Review

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★★★★★

“Jazakallah khair”

Written on: 01/10/2013

Thanks for a really fast delivery 100% satisfied and will use you again and in sha allah will recommend to others… Read Full Review

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★★★★★

“Heart Hijab, Cheap & Well, very cheap!”

Written on: 25/09/2013 by Horiya (1 review written)

I recently ordered from hearthijab.com it's probably the cheapest hijab store that I have ordered from, it is certainly cheaper than all of those bigger names you might have heard of, and for the same quality and styles. The maxi hijabs on hearthijab.com are only £3.95 compared to £8 on other websites, they deliver very very fast and they are very professional. I would definitely recommend this to any friend and have been doing so! The couple that run the site are also very nice mashaallah… Read Full Review

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