helpline & assembly

★★★★★
4.9 / 5
99% of users recommend this
  • Customer Service

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nessiethegreat's review of Hangerworld Ltd - www.hangerworld.co.uk

★★☆☆☆

“helpline and assembly”

Written on: 08/05/2013 by nessiethegreat (1 review written)

No instructions for assembly included with goods
No information on website
The castors look as if they should just lock in
they don't
How about a little diagram
Called helpline at 5.20
recorded message saying offices shut at 5.30 pm
bought these for a deadline
Definitely wont be recommending Hangerworld
unhelpful.
Material looks strong but was much more expensive than all the rest on the internet but don't now how strong it is as cannot assemble it due to no information.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Hangerworld's Response to nessiethegreat's Review

Written on: 20/05/2013

Many apologies for the issues you have experience, I believe this issues was remedied by a member of our customer services team. We are investigating why your call was not answered promptly 10 minutes before our closing time.

Its recommended that when buying two similar products, parts from one are not confused with parts from a similar smaller product as they generally are not cross compatible as they are different sizes. We are working on instructions to ensure this doesn't happen again.

Our robust product is extremely competitively priced, even when compared to inferior products on other online stores.

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