Bought an Agnes tent from them through Ebay. There was damage to the fly-mesh also pegs had been used . We tried to contact them through ebay and they flat out refuse to communicate, leaving me having to wait for ebay to go through resolution procedures to return the tent and refund. Still no communication from them throughout the several weeks they made us wait, very churlish and unprofessional in my opinion. Why they thought they could fob me off with a damage/return or a second-hand tent is beyond me. You can always judge a company by the way they handle any issues, so I will shop elsewhere for my outdoor needs in future

I have recently been researching online for a top quality waterproof jacket and had settled on a Keela Munro jacket. Next find a good price for this item and came across franticelix. Knew nothing about this site or online store but as price was paramount decided to give them a try. Order placed. I then realised I had made a mistake and telephoned to see if I could rectify ,phone answered problem sorted . item delivered in quick time and exactly as described. Good communication, good service, good prices what more do you need..... . Could not be faulted, so therefore would recommend this store highly.