Unreliable, WORST costumer service EVER!

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Figleaves www.figleaves.com
★★☆☆☆
2.2
29.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Thursday.next.'s review of Figleaves www.figleaves.com

“Unreliable, WORST costumer service EVER! ”

★☆☆☆☆

written by Thursday.next. on 14/09/2013

The Figleaves website design is fine, and delivery is usually quick BUT if you dare to find a bra unfitting and try to return it for a refund or a store credit - OMG! the horror! I once had to chase them for months! (literally) to get a simple refund for one bra I had returned (within the return time frame they allow for refunds). The second time I got the package very late, more then a month after ordering and when I asked them if I can return some of the items still (as many other online bra shoppers do I ordered a the same item in different sizes to find the best fitting one) for a store credit or exchange I was simply IGNORED, time and time again.
Moreover, if you look at their "terms and conditions" page you'll find a threatening "fraud" section:

https://wecc.drct2u.com/system/templates/selfservice/figleavesUK/#portal/1004/article/2886/Fraud

which is likely to make to you feel more like a thief than a costumer. They're fine as long as you don't cause "trouble" like daring to ask for a refund or make a return. If you're smart - stir away, especially as finding a bra that fits is so hard and it is likely that you'll have to make a return sometime.

  • bras

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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