Written on: 13/08/2013
I ordered a sweatshirt from Electric TShirt yesterday and paid by paypal. Today I received an email to confirm that the item was out of stock and they couldnt dispatch for up to 21 days. This did not suit my purposes and I was a little annoyed that this was not made evident when ordering. So I cancelled the order. It was only then that I looked this company up and realised that quite a number of customers have complained about them. They sent an email confirming cancellation but no mention of a refund. I replied requesting a refund and the company requested my details in order to refund me via paypal. I immediately set up a dispute with paypal and whilst doing so noted the company had a different email address/name - alternative name; Paperhouse. So I emailed the dispute to both email addresses and requested a full refund through Paypal dispute resolution. I am happy/relieved to say refund was sent immediately. Perhaps those that have a dispute could take this up with Paypal as they do protect you to a certain extent. Needless to say after hearing everyone's comments on here I will be reluctant to go back to Electric TShirt. But they did provide the refund so my complaint is therefore based on the disappointing delivery times.
As rated by our community of reviewers
" Beware " Read More
" Very good " Read More
" Where is my order??? " Read More
" Didn't give a refund even when they were at fault " Read More
" Such appalling Customer Service " Read More