Dylanmcqueen.co.uk Reviews

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★☆☆☆☆

“Laughably bad”

Written on: 29/01/2016 by Grayhy370 (1 review written)

No, no, no, no, no, no just don't. The emails are laughably awful and rude and if you think you can get a refund - believe me it won't be happening so buy at your own risk. Quality is not as depicted in images. Oh and after paying £30 for P&P you then get pestering text messages from the parcel company to pay some more money on tax as it was from overseas, so you have that to deal with. Not fun… Read Full Review

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★☆☆☆☆

“Stay away from them”

Written on: 10/10/2015 by SergioFitzgerald (1 review written)

Ordered dresses they arrived badly made and wrong colour. Contacted them and was told because they are hand made there would be mistakes and colour differences so they suggest I keep the dresses!! Please please do not buy… Read Full Review

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★☆☆☆☆

“Fraudulent Website Don't Buy Anything”

Written on: 24/09/2015 by Devinerv251 (1 review written)

I bought a custom made dress for my Anniversary party from this website. I wished I had done more research before buying. I spent £120 for dress with jacket and postage. The pictures on the website look so professional and the reviews read so good but it is all for a company in China out to get money from customers. When my dress arrived it looked nothing like the picture I chose. The colour was wrong, it didn't fit and looked awful, it had stains on the under slip. Because it was custom… Read Full Review

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★☆☆☆☆

“Terrible Quality and Service”

Written on: 18/05/2015 by mum0f3 (1 review written)

Bought a formal dress for my daughter cost over $300 and what a disaster hem uneven, beads missing and waist stitching all off centre. I returned it at my cost at $40 they say they never received it so I am now out $300+. I went online to leave negative feedback (with photos) but they have blocked me and won't let me in even when I tried to change my password. Try Light In The Box bought dresses from them and they were lovely… Read Full Review

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★☆☆☆☆

“BEWARE OF ADDITIONAL £25 IMPORT TAX AND DUTIES”

Written on: 11/05/2015 by Jaime75 (1 review written)

I brought a Dylan McQueen dress and paid £25 postage. Two weeks after the dress arrived I received another invoice from TNT demanding 325 import duties. They claim that any goods over 330 coming from China incurred IMPORT TAX. BEWARE OF THESE ADDITIONAL COSTS AS DYLAN MCQUEEN DOES NOT MAKE THIS CLEAR ON THEIR WEBSITE!!! … Read Full Review

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★☆☆☆☆

“ just bad people in general”

Written on: 25/04/2015

The fact that people can continue to stay online and run a false business is really a huge flaw in the Internet sales industry. They send poor quality items and then won't return or exchange. The customer service wrote me back after 3 emails and said to describe my issue, after I told them clearly in three emails prior. They are not English speaking and I can tell by the broken English writing. It is a shame that they take money from people who work really hard to earn it and they just sit back… Read Full Review

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★☆☆☆☆

“Please dont buy from this website - Dylan McQueen Dresses”

Written on: 21/01/2015 by caStrickland246 (1 review written)

Dylan Mcqueen dresses - I wish I had read the other reviews first. On first look at the website it appears to be UK based and has a .co.uk web address and e-mails with a UK site address as well. I should have know better when I got the first e-mail after placing my ordering asking if a particular colour was ok as it was the nearest match they had to the one I had ordered - strange !! on receiving the dress by courier as soon as I signed my heart sank as I could clearly see it was sent from… Read Full Review

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★☆☆☆☆

“Really annoyed! Ordered 'Prom dress' nothing like...”

Written on: 10/12/2014 by 343Shields (1 review written)

Really annoyed! Ordered 'Prom dress' nothing like pic; arrived crumpled and a misrepresentation and does not fit. I spent over £100 NO REFUND YET! I have absolutely no idea WHY NOT?! On line complaints form conveniently does not work; keeps crashing EMails not replied to, to my satisfaction. I want a complete and full refund. I would not recommend EVER buying from here....EVER!!!… Read Full Review

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★☆☆☆☆

“WORST ONLINE PURCHASE EVER”

Written on: 11/09/2014

I bought a dress from this website and it was completely different to the image of it on the website..Everything about the dress was different and even the size was incorrect. Be warned never buy off this site and do not be misled by this website because you will be disappointed ... the dress is absolutely horrible and so badly made.I immediately got onto them and their response to me was"IN ONE WORD ITS A NICE DRESS".I have sent numerous emails and they have not answered my last email.I would… Read Full Review

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Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr's Comment

Written on: 08/12/2014

I agree...I feel cheated. They 'stole' my money for a 'prom dress' which I received and looks nothing like the photo. I want my money back, but the on line complaints form keeps timing out and my emails are not returned. This site should be ashamed of themselves..it's daylight robbery!!

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★☆☆☆☆

“Don't Buy Dylan McQueen ”

Written on: 19/04/2014 by Jaydan390 (1 review written)

DO NOT BUY FROM THIS STORE!!! THERE'S A REASON WHY THIS SITE ARE ALWAYS IN SALE! I splurged and bought a dress for a really important event and when it arrived it was stained, the hem was buckled and didn't look a bit like the photo. As per their illegal refund policy, I am not able to get a refund apparently and if I do send it back I have to cover the €50 cost of shipping and then I MIGHT get 20% of the cost of the dress back.  So now I'm stuck with a dress I can't wear, can't get a… Read Full Review

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Ksammy111's Comment

Written on: 30/06/2014

I'm in exactly the same boat! Spent £150 on my dress it came and was like cardboard! Customer service was disgusting and my custom fit dress came with broken lace and was not my measurements so it's unwearable! They simply emailed me back saying 'I do not see a problem' after emailing them a load of photos that was wrong with it!
Gutted they need reporting!

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