Dylan Queen Reviews - www.dylanqueen.co.uk

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★★☆☆☆
1.9 / 5
15
14% of users recommend this
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★☆☆☆☆

“Buy at your peril!”

Written on: 08/04/2015 by sherry543543654 (1 review written)

Do not buy from Dylan Queen. When they made a mess of my order they offered 15% of the cost as a refund provided I return the dress. This did not include £20 postage I had paid nor £23 import tax. As the return postage would cost more than the refund value I had to decline. The useless dress is now at the charity shop!… Read Full Review

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★☆☆☆☆

“Do not buy!!! ”

Written on: 08/04/2015 by Houston388 (1 review written)

I am shocked and angry with this company. Ordered 3 bridesmaid dresses and instead of taking 6 days it took 6 weeks. When the dresses arrived the quality and workmanship was so poor. Threads coming out, loose stitching, pin holes all over and even rust marks where the pin had been on for too long. They were on sage but on arrival looked nothing like the picture and are a bright ugly neon green. I requested a refund and the response I got back was so rude. I attached photo evidence and they… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE!!!”

Written on: 07/04/2015 by Marley403 (1 review written)

Dylan quee. Company is horrible.....dont waste your time… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 03/04/2015 by Reecebuc (1 review written)

Dress took 5 weeks to come! Looked completely different, wrong colour and size, their response was to take to a tailors, I asked to return it and get money back they said no I then got a tax bill from customs! They replied to me very rudely and would not take any responsibility!! Do not waste your time they are awful!… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 01/04/2015 by 117Hayden (1 review written)

Do not use them they are rip off merchants, one they have ur money if the dress is wrong they do not want to know and the staff are rude and ignorant, don't give them ur money I am trying to get my money back through the bank… Read Full Review

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★☆☆☆☆

“I ordered 3 dresses from what I believed to be a UK...”

Written on: 25/03/2015

I ordered 3 dresses from what I believed to be a UK based company, (later discovering itis actually in China), for an upcoming wedding, and I selected speedy delivery, paying a total of just under £300. Needless to say, delivery was anything but speedy, and the dresses, instead of arriving withn the promised 3-6 days took 3 weeks to arrive, and I had to pay a vat charge for the privilege. When the dresses finally arrived, I was horrified to find that they did not resemble the pictures at all… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS WEBSITE”

Written on: 23/02/2015 by Sampson11 (1 review written)

Ordered a prom dress, arrived looked nothing like the detail on the photo. The dress looked cheap and tacky. The sizing was all wrong and the beading was not perfect. It was obviously offline . I also ordered a bag with crystals and one stone was missing plus two were discoloured. I Emailed service dept and after numerous emails and sending photos to them, overall took about two weeks they offered me 5% refund. This would not cover the cost of the alteration, in the end they offered me 13%… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 06/01/2015 by yiRooney261 (1 review written)

1. The sleeves are far too wide not to mention the crafting. 2. Even though the size was 'custom', the crafting was terrible - it is cramped, baggy and without any form. 3. The lace has nothing to do with that shown in the website picture - it is just common lace and not the fine lace with diamond shaped flowers shown on their website. 4. Multiple threads coming out of the dress. 5. To make the dress resemble that of the website picture, they cut pieces of lace from the edge of the material… Read Full Review

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Kiara1215's Comment

Written on: 20/02/2015

I would like to buy a dress there can you show me the dress

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★☆☆☆☆

“Minus infinity stars. Awful, disgusting company! ”

Written on: 22/09/2014 by yrPeters204 (1 review written)

This is the worst company I have come across in the history of online stores, from the clothing to the customer service team. I am truly disgusted at the service I have received. I received my dress for my daughters wedding a few weeks ago which looked absolutely nothing like the item online, the colour was wrong, the design was wrong, it was just awful. I emailed the service team on several occasions before finally getting a response. I was made to send pictures of my dress - which was… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!!!!!!!!”

Written on: 10/09/2014 by RoisinS01 (1 review written)

Do not buy from this company, I bought a dark green sheath one shoulder sexy evening gown for my partners sisters wedding, firstly the dress was not what I was expecting it to look like not really like the picture, the way it was made was a disgrace. My boobs are not tight together and sitting at my chin even a young girl before the effects of gravity would not have boobs where these where, I had given the length I needed but it still came far too long. I contacted them about a refund and… Read Full Review

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★☆☆☆☆

“Do not buy from these awful ignorant people. ”

Written on: 26/08/2014 by Diazcv1974 (1 review written)

I purchased what was suppose to be a beautiful black lace dress and received a disgusting red rag !! They are now ignoring my emails after paying 150 pound I'm sick to think these people have the right to do this to innocent people. … Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 14/08/2014 by DMac85 (1 review written)

I ordered a dress for my mum, it is a complete mess. The material is covered in catches, there are holes all over it, some of which are about six inches wide, the hem at the bottom is completely uneven. There is a huge bulge in the material at one side and when we contacted the company they replied with 'the dress is exactly like the photo' I wish I could post photos here to show how terrible this dress is. We took it to a seamstress who said that it is so badly made that there is nothing she… Read Full Review

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★☆☆☆☆

“Sham”

Written on: 12/07/2014 by Wilsondq286 (1 review written)

I bought a prom dress for one of my daughters. We communicated with the company prior to purchase to confirm colour and it was still wrong. Nothing like the colour we asked for, the dress was tacky with cheap nasty sequins. It is not the dress that was advertised on their website and they are falsely selling goods. I would do anything to get this company shut down as they are disgusting… Read Full Review

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★☆☆☆☆

“DONT TRUST THIS COMPANY ITS FRAUD”

Written on: 03/06/2014 by jyucedal (1 review written)

IT WAS POOR QUALITY, WRONG SIZE, THEY DONT EVEN REPLY TO YOU. I CONTACTED CITIZIN ADVICE, THIS IS WHAT THEY TOLD ME: Your rights and obligations: Without a UK postal address for the trader, you would be unable to pursue the matter further as a UK postal address would be needed to start a small claims action through the civil court system. After performing a WHOIS search on the website address given in your initial email enquiry I have discovered the following information. As the trader… Read Full Review

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★☆☆☆☆

“Prom, Formal & Wedding dresses SHABBY RIPOFF”

Written on: 10/05/2014 by kittycatty (0 reviews written)

I ordered a prom dress from the USA thinking how into Proms they are and that we would be getting something special. It was a very nice blue with crystal detailing. When it arrived I was shocked that it came from China, then when I got it out my stomach went into a knot there was a very large scorch mark right on the chest - the most prominent place it could be. Then you could see all the soft drapes of material which come down on the right hip were all falling down. The dress is satin with a… Read Full Review

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