Dylan Queen Reviews - www.dylanqueen.co.uk

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★★☆☆☆
1.8 / 5
24
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★☆☆☆☆

“Dress far too short”

Written on: 28/06/2015 by bqPierce450 (1 review written)

I ordered a dress from Dylan Queen and gave measurements. When the dress arrived it was far too short and they refused to refund me. Terrible aftercare and left out of pocket with a dress that I will never wear. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Purchased a prom dress from Dylan QUeen online the...”

Written on: 25/06/2015 by Power352 (1 review written)

Purchased a prom dress from Dylan QUeen online the dress cost $133.00 they charged $35.000 for tailoring and $ 15.99 for express shipping.It arrived in 10 days the dress was HORRIBLE!!! The measurements were wrong, it looked as an imitation of there picture that they have posted on there website. It was the wrong material, color as well as instead of lace it was sequence and sequence was falling all over the place. The weight of the dress was so heavy and it did not fit my daughter. I e-mailed… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 17/06/2015 by 152Miller (1 review written)

custom made dress was much too big, very unhelpful, cost me £45 to get the dress altered by a local seamstress, dress looked nothing like the pictures, bodice much too long for any normal woman… Read Full Review

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★☆☆☆☆

“Avoid them at all costs”

Written on: 16/05/2015 by Blackwellwo354 (1 review written)

I ordered a prom dress for my daughter the only thing they got right was the colour! The dress was poor quality and was badly made,with loose ends fraying seams, different material to that advertised and completely wrong proportions and length. Their returns process is a joke they in no way honour their returns policy . They send begging emails asking you to keep dress because they cannot afford to loose money and offer 5% refund as compensation this gradually increases to 20% then half if you… Read Full Review

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★☆☆☆☆

“Do not order from this company I ordered a prom dress...”

Written on: 07/05/2015 by Keenan336 (1 review written)

Do not order from this company I ordered a prom dress for my daughter was not told of the 25.oo delivery but paid it anyway. When the dress came it was scrunched up in a small plastic bag. The dress was all creased beads falling off and miles too big. Tried to get a refund no chance they will only offer you half the price but you have to pay postage then they say they havnt received the dress. To top it all off you get an import tax bill for 25.00 on top which no one tells you about. Well that… Read Full Review

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★☆☆☆☆

“Ordered a pair of diamante shoes for my daughters...”

Written on: 25/04/2015 by fluffydog (1 review written)

Ordered a pair of diamante shoes for my daughters wedding, on opening the package loose diamante fell out and shoes were two sizes too small. Emailed  and was asked to send a photo of the dress????? Subsequent emails were ignored. Today I received an import tax bill from TNT for £26. So including postage and import tax the £40 shoes actually cost £91. Expensive lesson learnt always read reviews before buying. I would strongly advise you avoid these people and save yourself money and… Read Full Review

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★☆☆☆☆

“Ordered some diamante shoes for my daughters wedding,...”

Written on: 25/04/2015 by BrentonMcClellan254 (1 review written)

Ordered some diamante shoes for my daughters wedding, on opening package loose diamante fell out.Shoes were two sizes too small!!!Emailed Dylan Queen who asked for photos of the dress???? They have ignored subsequent emails. Today I received an import tax bill from TNT for £26 and I'm left with a useless pair of shoes that cost £40 but after postage and import tax cost £90. Expensive lesson learnt always read reviews first. Save yourself money and disappointment DO NOT BUY FROM THEM. Had to… Read Full Review

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★☆☆☆☆

“WOULDNT USE THEIR DRESSES AS A RUG! AWFUL!!!!”

Written on: 25/04/2015 by EmilioHolbrook (1 review written)

Let me start off by saying just don't order. Don't look at the site, don't be fooled by the cheap prices, just stay away. First off the pictures of the dresses on the site aren't the dresses they make. They take American designer dresses and attempt to make replicas that end up looking like poo! When I first removed my dress from its packaging the cheap beads immediately began to fall off. Threads were hanging and the dress was entirely too BIG. The beads look like something you would buy from… Read Full Review

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★☆☆☆☆

“Totally Unreliable”

Written on: 20/04/2015 by MiltonFlores112 (1 review written)

dylanqueen TOTALLY UNRELIABLE BASED IN HONG KONG NOT UK and you cannot ring them the only contact is by email and never by the same person. My experience--Dress and jacket looked completely different, wrong colour total miss match they were extreamly badly finished the lace was all frayed with pulled threads front and back and on the seams, it looks like a second hand dress. The jacket was split on the back seam. Their response was to take photos of them, which I did email 10 photos then… Read Full Review

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★☆☆☆☆

“Buy at your peril!”

Written on: 08/04/2015 by sherry543543654 (1 review written)

Do not buy from Dylan Queen. When they made a mess of my order they offered 15% of the cost as a refund provided I return the dress. This did not include £20 postage I had paid nor £23 import tax. As the return postage would cost more than the refund value I had to decline. The useless dress is now at the charity shop!… Read Full Review

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★☆☆☆☆

“Do not buy!!! ”

Written on: 08/04/2015 by Houston388 (1 review written)

I am shocked and angry with this company. Ordered 3 bridesmaid dresses and instead of taking 6 days it took 6 weeks. When the dresses arrived the quality and workmanship was so poor. Threads coming out, loose stitching, pin holes all over and even rust marks where the pin had been on for too long. They were on sage but on arrival looked nothing like the picture and are a bright ugly neon green. I requested a refund and the response I got back was so rude. I attached photo evidence and they… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE!!!”

Written on: 07/04/2015 by Marley403 (1 review written)

Dylan quee. Company is horrible.....dont waste your time… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 03/04/2015 by Reecebuc (1 review written)

Dress took 5 weeks to come! Looked completely different, wrong colour and size, their response was to take to a tailors, I asked to return it and get money back they said no I then got a tax bill from customs! They replied to me very rudely and would not take any responsibility!! Do not waste your time they are awful!… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 01/04/2015 by 117Hayden (1 review written)

Do not use them they are rip off merchants, one they have ur money if the dress is wrong they do not want to know and the staff are rude and ignorant, don't give them ur money I am trying to get my money back through the bank… Read Full Review

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★☆☆☆☆

“I ordered 3 dresses from what I believed to be a UK...”

Written on: 25/03/2015

I ordered 3 dresses from what I believed to be a UK based company, (later discovering itis actually in China), for an upcoming wedding, and I selected speedy delivery, paying a total of just under £300. Needless to say, delivery was anything but speedy, and the dresses, instead of arriving withn the promised 3-6 days took 3 weeks to arrive, and I had to pay a vat charge for the privilege. When the dresses finally arrived, I was horrified to find that they did not resemble the pictures at all… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS WEBSITE”

Written on: 23/02/2015 by Sampson11 (1 review written)

Ordered a prom dress, arrived looked nothing like the detail on the photo. The dress looked cheap and tacky. The sizing was all wrong and the beading was not perfect. It was obviously offline . I also ordered a bag with crystals and one stone was missing plus two were discoloured. I Emailed service dept and after numerous emails and sending photos to them, overall took about two weeks they offered me 5% refund. This would not cover the cost of the alteration, in the end they offered me 13%… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 06/01/2015 by yiRooney261 (1 review written)

1. The sleeves are far too wide not to mention the crafting. 2. Even though the size was 'custom', the crafting was terrible - it is cramped, baggy and without any form. 3. The lace has nothing to do with that shown in the website picture - it is just common lace and not the fine lace with diamond shaped flowers shown on their website. 4. Multiple threads coming out of the dress. 5. To make the dress resemble that of the website picture, they cut pieces of lace from the edge of the material… Read Full Review

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Kiara1215's Comment

Written on: 20/02/2015

I would like to buy a dress there can you show me the dress

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★☆☆☆☆

“Minus infinity stars. Awful, disgusting company! ”

Written on: 22/09/2014 by yrPeters204 (1 review written)

This is the worst company I have come across in the history of online stores, from the clothing to the customer service team. I am truly disgusted at the service I have received. I received my dress for my daughters wedding a few weeks ago which looked absolutely nothing like the item online, the colour was wrong, the design was wrong, it was just awful. I emailed the service team on several occasions before finally getting a response. I was made to send pictures of my dress - which was… Read Full Review

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Alexa_Ii's Comment

Written on: 09/05/2015

Were you able to get a refund?

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!!!!!!!!”

Written on: 10/09/2014 by RoisinS01 (1 review written)

Do not buy from this company, I bought a dark green sheath one shoulder sexy evening gown for my partners sisters wedding, firstly the dress was not what I was expecting it to look like not really like the picture, the way it was made was a disgrace. My boobs are not tight together and sitting at my chin even a young girl before the effects of gravity would not have boobs where these where, I had given the length I needed but it still came far too long. I contacted them about a refund and… Read Full Review

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★☆☆☆☆

“Do not buy from these awful ignorant people. ”

Written on: 26/08/2014 by Diazcv1974 (1 review written)

I purchased what was suppose to be a beautiful black lace dress and received a disgusting red rag !! They are now ignoring my emails after paying 150 pound I'm sick to think these people have the right to do this to innocent people. … Read Full Review

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