Dylan Queen Reviews - www.dylanqueen.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“DO NOT BUY FROM DYLAN QUEEN AT ANY COST”

Written on: 22/08/2015 by Leilani1955 (1 review written)

I have ordered a Wedding Dress, and although I have given all the necessary measurements, the dress does not fit properly. It cost me as much as the amount I paid for the dress to get it fix for my Big day. I am very disappointed. Please I advise you to avoid buying form them. … Read Full Review

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★☆☆☆☆

“PLEASE AVOID DYLANQUEEN.CO.UK”

Written on: 12/08/2015 by NARGES (1 review written)

I bought a wedding dress from the site. It was very delayed which was not what I expected as they promised a shipping of 4-6 days only! I paid an extra £25 for the postage and a few days later paid another £4. They did not inform me about the postage delay and the extra money I had to pay. The customer service is very rude and do not take any responsibility. Upon receiving the dress, it was nothing like what I bought. The colour is different and the design of the beadings are different to… Read Full Review

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★★★★☆

“Lovely gown”

Written on: 25/07/2015 by catmeow5 (1 review written)

Ordered gown and received it in the time quoted. I was pleasantly surprised at the quality of fabric and craftsmanship. I sew a little and the fabric was as nice as any I find in the special occasion department of my local fabric store. My arms are thick for my dress size and there was plenty of fabric in the seam allowance for alterations. I am thrilled with this purchase… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE FROM THIS COMPANY 1!”

Written on: 07/07/2015

I ordered a prom dress for my daughter from this company. I received a dress that looked nothing like the picture advertised. The netting was crudely cut, flowers (not on design) were stuck on with glue and glue dribbled all over skirt of dress, visible un co=ordinate thread. AWFUL. Emailed for over 6 weeks, sent photos of shoddy dress. Got no where. Customer service dreadful. Finally went through Bank and success. Do not let this company fool you. Be patient and persevere if this has happened… Read Full Review

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★☆☆☆☆

“Dress far too short”

Written on: 28/06/2015 by bqPierce450 (1 review written)

I ordered a dress from Dylan Queen and gave measurements. When the dress arrived it was far too short and they refused to refund me. Terrible aftercare and left out of pocket with a dress that I will never wear. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Purchased a prom dress from Dylan QUeen online the...”

Written on: 25/06/2015 by Power352 (1 review written)

Purchased a prom dress from Dylan QUeen online the dress cost $133.00 they charged $35.000 for tailoring and $ 15.99 for express shipping.It arrived in 10 days the dress was HORRIBLE!!! The measurements were wrong, it looked as an imitation of there picture that they have posted on there website. It was the wrong material, color as well as instead of lace it was sequence and sequence was falling all over the place. The weight of the dress was so heavy and it did not fit my daughter. I e-mailed… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 17/06/2015 by 152Miller (1 review written)

custom made dress was much too big, very unhelpful, cost me £45 to get the dress altered by a local seamstress, dress looked nothing like the pictures, bodice much too long for any normal woman… Read Full Review

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★☆☆☆☆

“Avoid them at all costs”

Written on: 16/05/2015 by Blackwellwo354 (1 review written)

I ordered a prom dress for my daughter the only thing they got right was the colour! The dress was poor quality and was badly made,with loose ends fraying seams, different material to that advertised and completely wrong proportions and length. Their returns process is a joke they in no way honour their returns policy . They send begging emails asking you to keep dress because they cannot afford to loose money and offer 5% refund as compensation this gradually increases to 20% then half if you… Read Full Review

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★☆☆☆☆

“Do not order from this company I ordered a prom dress...”

Written on: 07/05/2015 by Keenan336 (1 review written)

Do not order from this company I ordered a prom dress for my daughter was not told of the 25.oo delivery but paid it anyway. When the dress came it was scrunched up in a small plastic bag. The dress was all creased beads falling off and miles too big. Tried to get a refund no chance they will only offer you half the price but you have to pay postage then they say they havnt received the dress. To top it all off you get an import tax bill for 25.00 on top which no one tells you about. Well that… Read Full Review

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★★★★★

“Prom dress review”

Written on: 27/04/2015 by Hernandezro194 (1 review written)

This is a genuine review. Ordered the dress on 30th March and it was delivered on 15th April. It is beautiful and matches the colour and design beautifully. We ordered standard size 14 and it fits perfectly. My daughter is thrilled. I did have cause to email Dylan Queen directly with a query and got an immediate satisfactory response. All in all excellent service, price and quality … Read Full Review

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★☆☆☆☆

“Ordered a pair of diamante shoes for my daughters...”

Written on: 25/04/2015 by fluffydog (1 review written)

Ordered a pair of diamante shoes for my daughters wedding, on opening the package loose diamante fell out and shoes were two sizes too small. Emailed  and was asked to send a photo of the dress????? Subsequent emails were ignored. Today I received an import tax bill from TNT for £26. So including postage and import tax the £40 shoes actually cost £91. Expensive lesson learnt always read reviews before buying. I would strongly advise you avoid these people and save yourself money and… Read Full Review

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★☆☆☆☆

“Ordered some diamante shoes for my daughters wedding,...”

Written on: 25/04/2015 by BrentonMcClellan254 (1 review written)

Ordered some diamante shoes for my daughters wedding, on opening package loose diamante fell out.Shoes were two sizes too small!!!Emailed Dylan Queen who asked for photos of the dress???? They have ignored subsequent emails. Today I received an import tax bill from TNT for £26 and I'm left with a useless pair of shoes that cost £40 but after postage and import tax cost £90. Expensive lesson learnt always read reviews first. Save yourself money and disappointment DO NOT BUY FROM THEM. Had to… Read Full Review

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★☆☆☆☆

“WOULDNT USE THEIR DRESSES AS A RUG! AWFUL!!!!”

Written on: 25/04/2015 by EmilioHolbrook (1 review written)

Let me start off by saying just don't order. Don't look at the site, don't be fooled by the cheap prices, just stay away. First off the pictures of the dresses on the site aren't the dresses they make. They take American designer dresses and attempt to make replicas that end up looking like poo! When I first removed my dress from its packaging the cheap beads immediately began to fall off. Threads were hanging and the dress was entirely too BIG. The beads look like something you would buy from… Read Full Review

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★☆☆☆☆

“Totally Unreliable”

Written on: 20/04/2015 by MiltonFlores112 (1 review written)

dylanqueen TOTALLY UNRELIABLE BASED IN HONG KONG NOT UK and you cannot ring them the only contact is by email and never by the same person. My experience--Dress and jacket looked completely different, wrong colour total miss match they were extreamly badly finished the lace was all frayed with pulled threads front and back and on the seams, it looks like a second hand dress. The jacket was split on the back seam. Their response was to take photos of them, which I did email 10 photos then… Read Full Review

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★☆☆☆☆

“Buy at your peril!”

Written on: 08/04/2015 by sherry543543654 (1 review written)

Do not buy from Dylan Queen. When they made a mess of my order they offered 15% of the cost as a refund provided I return the dress. This did not include £20 postage I had paid nor £23 import tax. As the return postage would cost more than the refund value I had to decline. The useless dress is now at the charity shop!… Read Full Review

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★☆☆☆☆

“Do not buy!!! ”

Written on: 08/04/2015 by Houston388 (1 review written)

I am shocked and angry with this company. Ordered 3 bridesmaid dresses and instead of taking 6 days it took 6 weeks. When the dresses arrived the quality and workmanship was so poor. Threads coming out, loose stitching, pin holes all over and even rust marks where the pin had been on for too long. They were on sage but on arrival looked nothing like the picture and are a bright ugly neon green. I requested a refund and the response I got back was so rude. I attached photo evidence and they… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE!!!”

Written on: 07/04/2015 by Marley403 (1 review written)

Dylan quee. Company is horrible.....dont waste your time… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 03/04/2015 by Reecebuc (1 review written)

Dress took 5 weeks to come! Looked completely different, wrong colour and size, their response was to take to a tailors, I asked to return it and get money back they said no I then got a tax bill from customs! They replied to me very rudely and would not take any responsibility!! Do not waste your time they are awful!… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 01/04/2015 by 117Hayden (1 review written)

Do not use them they are rip off merchants, one they have ur money if the dress is wrong they do not want to know and the staff are rude and ignorant, don't give them ur money I am trying to get my money back through the bank… Read Full Review

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★☆☆☆☆

“I ordered 3 dresses from what I believed to be a UK...”

Written on: 25/03/2015

I ordered 3 dresses from what I believed to be a UK based company, (later discovering itis actually in China), for an upcoming wedding, and I selected speedy delivery, paying a total of just under £300. Needless to say, delivery was anything but speedy, and the dresses, instead of arriving withn the promised 3-6 days took 3 weeks to arrive, and I had to pay a vat charge for the privilege. When the dresses finally arrived, I was horrified to find that they did not resemble the pictures at all… Read Full Review

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