Dylan Queen Reviews - www.dylanqueen.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Avoid them at all costs”

Written on: 16/05/2015 by Blackwellwo354 (1 review written)

I ordered a prom dress for my daughter the only thing they got right was the colour! The dress was poor quality and was badly made,with loose ends fraying seams, different material to that advertised and completely wrong proportions and length. Their returns process is a joke they in no way honour their returns policy . They send begging emails asking you to keep dress because they cannot afford to loose money and offer 5% refund as compensation this gradually increases to 20% then half if you… Read Full Review

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★☆☆☆☆

“Do not order from this company I ordered a prom dress...”

Written on: 07/05/2015 by Keenan336 (1 review written)

Do not order from this company I ordered a prom dress for my daughter was not told of the 25.oo delivery but paid it anyway. When the dress came it was scrunched up in a small plastic bag. The dress was all creased beads falling off and miles too big. Tried to get a refund no chance they will only offer you half the price but you have to pay postage then they say they havnt received the dress. To top it all off you get an import tax bill for 25.00 on top which no one tells you about. Well that… Read Full Review

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★★★★★

“Prom dress review”

Written on: 27/04/2015 by Hernandezro194 (1 review written)

This is a genuine review. Ordered the dress on 30th March and it was delivered on 15th April. It is beautiful and matches the colour and design beautifully. We ordered standard size 14 and it fits perfectly. My daughter is thrilled. I did have cause to email Dylan Queen directly with a query and got an immediate satisfactory response. All in all excellent service, price and quality … Read Full Review

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★☆☆☆☆

“Ordered a pair of diamante shoes for my daughters...”

Written on: 25/04/2015 by fluffydog (1 review written)

Ordered a pair of diamante shoes for my daughters wedding, on opening the package loose diamante fell out and shoes were two sizes too small. Emailed  and was asked to send a photo of the dress????? Subsequent emails were ignored. Today I received an import tax bill from TNT for £26. So including postage and import tax the £40 shoes actually cost £91. Expensive lesson learnt always read reviews before buying. I would strongly advise you avoid these people and save yourself money and… Read Full Review

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★☆☆☆☆

“Ordered some diamante shoes for my daughters wedding,...”

Written on: 25/04/2015 by BrentonMcClellan254 (1 review written)

Ordered some diamante shoes for my daughters wedding, on opening package loose diamante fell out.Shoes were two sizes too small!!!Emailed Dylan Queen who asked for photos of the dress???? They have ignored subsequent emails. Today I received an import tax bill from TNT for £26 and I'm left with a useless pair of shoes that cost £40 but after postage and import tax cost £90. Expensive lesson learnt always read reviews first. Save yourself money and disappointment DO NOT BUY FROM THEM. Had to… Read Full Review

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★☆☆☆☆

“WOULDNT USE THEIR DRESSES AS A RUG! AWFUL!!!!”

Written on: 25/04/2015 by EmilioHolbrook (1 review written)

Let me start off by saying just don't order. Don't look at the site, don't be fooled by the cheap prices, just stay away. First off the pictures of the dresses on the site aren't the dresses they make. They take American designer dresses and attempt to make replicas that end up looking like poo! When I first removed my dress from its packaging the cheap beads immediately began to fall off. Threads were hanging and the dress was entirely too BIG. The beads look like something you would buy from… Read Full Review

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★☆☆☆☆

“Totally Unreliable”

Written on: 20/04/2015 by MiltonFlores112 (1 review written)

dylanqueen TOTALLY UNRELIABLE BASED IN HONG KONG NOT UK and you cannot ring them the only contact is by email and never by the same person. My experience--Dress and jacket looked completely different, wrong colour total miss match they were extreamly badly finished the lace was all frayed with pulled threads front and back and on the seams, it looks like a second hand dress. The jacket was split on the back seam. Their response was to take photos of them, which I did email 10 photos then… Read Full Review

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★☆☆☆☆

“Buy at your peril!”

Written on: 08/04/2015 by sherry543543654 (1 review written)

Do not buy from Dylan Queen. When they made a mess of my order they offered 15% of the cost as a refund provided I return the dress. This did not include £20 postage I had paid nor £23 import tax. As the return postage would cost more than the refund value I had to decline. The useless dress is now at the charity shop!… Read Full Review

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★☆☆☆☆

“Do not buy!!! ”

Written on: 08/04/2015 by Houston388 (1 review written)

I am shocked and angry with this company. Ordered 3 bridesmaid dresses and instead of taking 6 days it took 6 weeks. When the dresses arrived the quality and workmanship was so poor. Threads coming out, loose stitching, pin holes all over and even rust marks where the pin had been on for too long. They were on sage but on arrival looked nothing like the picture and are a bright ugly neon green. I requested a refund and the response I got back was so rude. I attached photo evidence and they… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE!!!”

Written on: 07/04/2015 by Marley403 (1 review written)

Dylan quee. Company is horrible.....dont waste your time… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 03/04/2015 by Reecebuc (1 review written)

Dress took 5 weeks to come! Looked completely different, wrong colour and size, their response was to take to a tailors, I asked to return it and get money back they said no I then got a tax bill from customs! They replied to me very rudely and would not take any responsibility!! Do not waste your time they are awful!… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 01/04/2015 by 117Hayden (1 review written)

Do not use them they are rip off merchants, one they have ur money if the dress is wrong they do not want to know and the staff are rude and ignorant, don't give them ur money I am trying to get my money back through the bank… Read Full Review

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★☆☆☆☆

“I ordered 3 dresses from what I believed to be a UK...”

Written on: 25/03/2015

I ordered 3 dresses from what I believed to be a UK based company, (later discovering itis actually in China), for an upcoming wedding, and I selected speedy delivery, paying a total of just under £300. Needless to say, delivery was anything but speedy, and the dresses, instead of arriving withn the promised 3-6 days took 3 weeks to arrive, and I had to pay a vat charge for the privilege. When the dresses finally arrived, I was horrified to find that they did not resemble the pictures at all… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS WEBSITE”

Written on: 23/02/2015 by Sampson11 (1 review written)

Ordered a prom dress, arrived looked nothing like the detail on the photo. The dress looked cheap and tacky. The sizing was all wrong and the beading was not perfect. It was obviously offline . I also ordered a bag with crystals and one stone was missing plus two were discoloured. I Emailed service dept and after numerous emails and sending photos to them, overall took about two weeks they offered me 5% refund. This would not cover the cost of the alteration, in the end they offered me 13%… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 06/01/2015 by yiRooney261 (1 review written)

1. The sleeves are far too wide not to mention the crafting. 2. Even though the size was 'custom', the crafting was terrible - it is cramped, baggy and without any form. 3. The lace has nothing to do with that shown in the website picture - it is just common lace and not the fine lace with diamond shaped flowers shown on their website. 4. Multiple threads coming out of the dress. 5. To make the dress resemble that of the website picture, they cut pieces of lace from the edge of the material… Read Full Review

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Kiara1215's Comment

Written on: 20/02/2015

I would like to buy a dress there can you show me the dress

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★★★★☆

“Color is a brighter red than 'ruby' but still nice”

Written on: 25/11/2014 by MarieLargent (1 review written)

Lovely dress overall, but bust sizing is a little snug and smaller than I expected from the sizing (this is the one area where I need every bit of space I can get! ). Color is a brighter red than 'ruby' but is still a nice color. … Read Full Review

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★★★★★

“Absolutely thrilled with my purchase.”

Written on: 22/11/2014 by RhondaBullock (1 review written)

Purchased this in Grape. It is absolutely gorgeous! lovely material, falls beautifully. Absolutely thrilled with my purchase. … Read Full Review

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★★★☆☆

“I ordered for the first time on this site.”

Written on: 13/11/2014 by CarynBojorquez (1 review written)

I ordered for the first time on this site. The dress arrival time a few days later than the time promised. anyway it fit perfectly. I used the measurements provided and did not do the custom fit and it was just fine. well made. … Read Full Review

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★★★★☆

“This dress is very nice”

Written on: 08/11/2014 by YolandaQueen (1 review written)

This dress is very nice, and that the quality more higher with how it is priced. When ordering it, choosing a size based in my measurements, then it is perfect fit and no alterations are needed. I couldn't be happier! thank you so much, and i will be ordering again the next time. … Read Full Review

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★★★★☆

“it is worth the price.”

Written on: 04/11/2014 by maggie20 (1 review written)

I bought one, but it is not necessary. The dress contains have no built in petticoat! It is quite long too. i look the train and you can move it with some time. my mom likes it as well, they think it is worth the price. … Read Full Review

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