Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
187
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★☆☆☆☆

“Disgusting customer service”

Written on: 09/04/2015 by Aleahq152 (1 review written)

So I ordered a dress and jacket in January for my godsons christening, the dress turned up promptly but was missing the waist belt. I then awaited the jacket which never turned up, I emailed them and eventually got a reply. They said they credit my account and send a new dress, neither ever happened. I rung and spent 1hr 30mins waiting before I was cut off!! Disgusting customer service!… Read Full Review

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★☆☆☆☆

“worst site ever. ”

Written on: 08/04/2015

Would never recommend them to my friends. Been waiting over 4 weeks for my dress. No replies to emails, Facebook or Twitter messeges and now phone calls… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 31/03/2015 by samh2305 (1 review written)

Do not order... i placed an order and delivery was great but i have since returned the item and have now waited 6 weeks and still waiting for a refund. Do not email back and have spent at least 5 hours on the phone and get cut off everytime i get to queue position one. Will be contacting trading standards… Read Full Review

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★☆☆☆☆

“Fake British website”

Written on: 30/03/2015 by R.i.p.Toft (1 review written)

NO. STAR. Ordered dress , received a dress, not the colour I ordered, poor stitching, puckering, sent photos as asked and emails. Nothing. PLEASE. DO NOT USE , fake British company they are in Hong Kong, please do not waste your money, you WILL. NOT GET A REFUND, Non legitimate website… Read Full Review

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★☆☆☆☆

“FABDRESS.CO.UK - DO NOT ORDER FROM THEM!!!!”

Written on: 19/03/2015

My daughter picked a dress for her prom, material was supposed to be 'chiffon', when it came it was a cheap polyester mix. The sizing was way off and many other things wrong with the dress. This was two months ago, I have been in contact with them daily via email and they have only proposed a 40% refund even complying with their return terms and conditions! I don't think for one minute I will receive any money back from them ... lost £100 in total with shipping etc. Dreadful company to deal… Read Full Review

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★☆☆☆☆

“dont order from them”

Written on: 15/03/2015 by Jenkins433 (1 review written)

I ordered a dress from this company and received the wrong item. I promptly sent it back and since then, over a month later, I have not heard from them. No refund and no reply to emails. Tried to call but always in a queue of 10 people. Absolutely fuming… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 09/01/2015 by 355Smith (1 review written)

AWFUL!!! DO NOT USE!! I placed an ordered which i did receive but not guarantee next day (as stated on website) and paid extra for it. Return the items a few days later as not suitable. That was 30 days ago and still no refund. I have emailed them and sent messages through their site with no reply and tried to call but no reply... Shocking service!!!… Read Full Review

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★☆☆☆☆

“Poor quality, false information given on website”

Written on: 12/12/2014

I ordered a dress which arrived within the timescales stated but looked very cheap and not like the picture. I was disappointed but thought it might look better on, however the zip would not open as it had been incorrectly sewn and the fabric on the bust was also puckered as the seams were uneven. I wrote to them and was offered £15. I had already taken advice from a dressmaker who said it was poor quality and couldn't be fixed without taking the whole dress apart. I requested to return it… Read Full Review

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★☆☆☆☆

“Do Not Use This Site!”

Written on: 22/11/2014 by ysMadden385 (1 review written)

The dress I ordered arrived. I was pleased with some things until.... zip was broken and they offered to pay £8 towards repair but I never receieved it. It was then I realised the dress was made in China despite being a uk website. They said in broken English ' to expensive to send back to China'. I tried it on, didn't fit. Measured it. It was a size 8 to 10 according to reputable websites size guides. Not a 12 I ordered. Website says they leave a inch for alterations so dress is made with an… Read Full Review

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★☆☆☆☆

“Paid money - received nothing”

Written on: 08/10/2014 by rachelsharrock (1 review written)

I paid for a rush order for a charity fundraiser I was organising. I also ordered another dress for more casual events. According to my rush order I should have received the dresses two weeks ago. My event is well and truly over and I had the hideous experience of having to go buy something at the very last minute. According to the tracking site my dresses were sent (1 day before the last due date) but still no sign two weeks later. Appalling service and I can't even comment on the… Read Full Review

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★☆☆☆☆

“Absolute Nightmare and gave out my personal details”

Written on: 03/09/2014 by acRobles298 (1 review written)

Can I just say my dress is beautiful and very well made.....however delivery and customer service - awful. I had 10 dresses delivered to me in error and was asked to ship them on all over the world. I am disabled and this is not possible. I asked them to collect. This shop gave out my phone number and I had angry customers phoning me and asking me to ship them on. This was extremely stressful and actually against the law… Read Full Review

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★☆☆☆☆

“i should have known when i received an email asking...”

Written on: 25/08/2014 by Pritchard187 (1 review written)

i should have known when i received an email asking them to confirm my details without a legitimate email address nor did they have a signature at the bottom of it. never received my dress. i paid 85 pounds which when they converted to euro charged me €155! Im going to get onto the bank! do not buy!… Read Full Review

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★☆☆☆☆

“Dresses are ugly, poor quality, bear no resemblance to...”

Written on: 24/08/2014 by Kearnscs337 (1 review written)

Dresses are ugly, poor quality, bear no resemblance to the picture or the size requested and there are no returns despite there being a UK returns address. DO NOT BUY FROM THEM EVER, THEY ARE CHEAP FOR A REASON! You will never get your money back... you have been warned!… Read Full Review

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Kd87's Comment

Written on: 27/08/2014

I have bought 3 dresses from this company and they have fit well and looked exactly the same as pics. Really annoyed they have gone down hill as I was just about to purchase another dress from them!! Any recommendations of other good sites x

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★☆☆☆☆

“Avoid at all cost”

Written on: 09/07/2014 by Zackery494 (1 review written)

Bought dress for daughter prom ,when she put dress on it was not the size on the label __NOT EVEN CLOSE !!!! One unhappy daughter It is rare for me to be scammed however it happened on this occasion. Avoid company at all costs, contact number is in the USA never answer phone and furthermore never reply to emails. Lesson learned (there is a reason why the dresses are so cheap it seems to good to be true, you know the rest of the saying)… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 22/06/2014 by KimberlyHollis362 (1 review written)

The dress I ordered in April arrived quickly but was a completely different colour than advertised and see through. I sent it back the next day and 2 months later I still haven't received a refund. They are also ignoring the 4 emails I have sent. Shame on them for scamming innocent people out of hard earned money and shame on social media websites for displaying adverts for this company… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!! ”

Written on: 20/06/2014

Please be warned, do not use this company which is entirely based in China. Although the website looks very nice and highly professional, it is not. Although they deliver the dresses to your home (well, they did in my case), the addresses on their website do not exist, there are no Headquarters in the UK, there is no telephone number and the dresses are cheap replicates of existing dresses. Colours are really not the same (not even slightly). Getting your money back is almost impossible and… Read Full Review

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★☆☆☆☆

“Do not order anything from the above company!! I...”

Written on: 09/06/2014 by angiebriggs (1 review written)

Do not order anything from the above company!! I ordered a dress which arrived quickly but I needed a replacement - they gave me a return address but that was a month ago and I haven't received another dress, or a refund AND they haven't replied to any of the emails that I have sent either to their customer service department or via their website. Their website says they have moved and their phones are down. Right now I have no money and no dress!! DO NOT ORDER FROM THEM!!!… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 05/06/2014 by Poleperfection (1 review written)

First dress I ordered arrived next day and was lovely As I was pleased I ordered again but nothing arrived No reply to any of my emails I messages them on face book but no reply instead they blocked me from the group I noticed all comments from girls asking where there items were had quickly been removed … Read Full Review

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Poleperfection's Response to Poleperfection's Review

Written on: 05/06/2014

Don't ever buy from want that dress

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★☆☆☆☆

“Fake, Mirror Company”

Written on: 01/06/2014 by member2014 (1 review written)

Please do not by from this website. The page looks like a real store from the UK, it isnt. It is not possible to return your items or get a fefund if anything goes wrong. The dresses are not hand made, the clothing is copied from real designers. The items will be made to look similar but are not the same.We bought a dress for £125, they sent a dress that looked similar but was 2 sizes out from what we ordered. Tried to contact the site multiple times, no response. No phone numbers to call… Read Full Review

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Singlemom2014's Response to member2014's Review

Written on: 02/06/2014

I think it is deceptive they lead you to believe it is a UK website. I also had a similar outcome. If I had any idea I was dealing with a non uk Company I would not have ordered.

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Rhim81's Response to member2014's Review

Written on: 05/06/2014

I am in the same situation myself. Returned the dress but I've had no refund! Sent multiple emails as no phone number but nothing! I am looking to take this further. They shouldn't be aloud to get away with thus any longer.

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Member2014's reply to Rhim81's Comment

Written on: 08/06/2014

Exactly the same Rhim81. They basically sent a dress that was 9 inches smaller than the measurements on the order and receipt and then claim nothing can be done about returning it or even get the correct replacement that we ordered. They do not make the dress per order, the dresses are fake replicas. I wouldnt even be bothered if they had at least sent the correct size or even a size close to what was ordered.

The fact you can order it, get sent something which is 2 sizes less than what was advised and then basically get told to go away is shocking. Its not even the cheap materials that fall appart, I just want the size i ordered. Some dodgy factory in China have brought me in under false pretenses and then just robbed me blind. I wish I had read the reviews first. I will learn my lesson and can get over it but i have written a review to help others and to stop them from falling into this trap. Can you please update on here if you do hear back from them? I am not sure what I can do as you cant contact them and they are not actually in the UK. I would really appreciate it

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★☆☆☆☆

“HORRENDOUS DO NOT BUY FROM HERE”

Written on: 24/05/2014 by qgMcLain180 (1 review written)

If only I had read a review... I ordered dresses for bridesmaid dresses and I am completely FURIOUS about the way the company has dealt with my order. Firstly they took far longer than expected to arrive so I had to chase the delivery. When my bridesmaids tried on the dresses they were shoddily made and did not fit like they were supposed to judging by the picture on the website. When I tried to return the dresses I emailed them to ask for a returns address and was asked numerous questions on… Read Full Review

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