Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“do not use”

Written on: 19/06/2013

ordered dress and the wrong item turned up nothing like the pictures, there is no phone contact so after many emails they replied offering 25% back I rejected this now they will not reply passed to paypal dispute… Read Full Review

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★★★★★

“Fantastic service, beautiful wedding dress”

Written on: 18/06/2013 by Weaver01 (1 review written)

I ordered a wedding dress from this web site and then after read the reviews and to be honest..yes I was very apprehensive. I paid express delivery and I received my dress 2 days earlier than what they told me. When I opened it, I was dreading it, but what I found was a beautiful, perfect dress, exactly what I wanted. It also fitted like a glove, no alterations were needed, I was very happy. I get married in August 2013 and can't wait to wear it. Believe you me this review is NOT a fake, I… Read Full Review

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★☆☆☆☆

“HAVE REPORTED THIS COMPANY-DON'T USE!!!!”

Written on: 10/06/2013 by jbrockba (1 review written)

Ordered a 'Pink Princess One Shoulder' Prom dress for my daughter in a UK size 10 (ALL her clothes are a UK size 10). The dress arrived- and was far too small- definitely a UK Size 6-8 and NOT a size 10.I even took the dress to a tailor to see if alterations could be made but, due to a jewelled band, nothing could be done- plus they had not left enough spare material for alterations. The dress, plus delivery cost me £115.00. I contacted the live chat and was originally heartened to be told… Read Full Review

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Alexreaderiow's Response to jbrockba's Review

Written on: 17/06/2013

i am having an issue too, ordered 2 dresses in error they took £137 from paypal said this has been refunded and it hasn't !!!!!

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Poleperfection's reply to Alexreaderiow's Comment

Written on: 05/06/2014

I received my first order next day so decided to reorder 2 more dresses but they still haven't arrived
Who do we complain 2 ? The site needs closing down Asp

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★☆☆☆☆

“DO NOT USE!”

Written on: 05/06/2013 by Nm77 (1 review written)

I ordered a dress in February and gave it time to be 'processed', I chased the order multiple times and received the same answer of 'we haven't finished the dress yet, please allow 7 to 10 days' written in horrific English. I finally used the live chat option to contact the company. I spoke to an 'employee' who assured me he would contact the shipping company as my order was ready and would email me a reply. With still no reply from him, I phoned the company ( on the number provided from the… Read Full Review

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Jacintacawley18's Response to Nm77's Review

Written on: 07/06/2013

can you give me that number please?

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Divyadasbsdh's Response to Nm77's Review

Written on: 14/06/2013

what's the number for the it?

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★☆☆☆☆

“This website should be banned !!!!!!!!!!!”

Written on: 05/06/2013 by Nohahalim (1 review written)

I agree it was my mistake to purchase four dresses from this terrible websote . The dresses came in a very very poor qualiry, the colours were different from the website and there is somehing really wrong with the designs and finishing . Their customer service is rediculous i tried contacting them to return the dresses they kept sending me useless emails that i can go and fix the dress by a local tailor and they will compensate me . Im telling them that i want to return the dresses but they… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE!!!! WARNING!!! Placed order and...”

Written on: 30/05/2013

PLEASE DO NOT USE!!!! WARNING!!! Placed order and cancelled it within 20 mins of ordering as realised they were total rip off merchants! They took £497 from us. Do not answer phone, answered email confirming cancellation but not refund. (Even this was in broken English!) Dresses arrived in a thin bag! Ripped and very poor quality, as are the dresses.. Have commenced legal proceeding again this company. They put shame on the Chinese/ Japanese/ Thai community. Stated all 3 as we cannot confirm… Read Full Review

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★☆☆☆☆

“I totally agree with the rest of the reviews. Bought a...”

Written on: 28/05/2013 by joycebelle (1 review written)

I totally agree with the rest of the reviews. Bought a dress from the website 2 months ago and paid 80 pounds for it. But it came in different colour and smaller than I thought. The material appears to be different from the picture and the quality of the dress definitely doesn't worth 80 pounds! I was already skeptical about the company when they email me regarding my payment with a weird name "Green Fiona" and an email address that has nothing to do with the name of the website. Later I… Read Full Review

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★☆☆☆☆

“Should this site be closed down”

Written on: 28/05/2013 by gerardiw (1 review written)

Bought three dresses hoping to keep one and return the others. The company refuse to refund for the other two dresses and say that it is rude to ask customers to try on dresses tried on by others. What?! These are off the peg sizes not bespoke - what are they talking about. Quality is average at best. Website and facebook page are misleading. DO NOT EXPECT UK STANDARDS OF CUSTOMER SERVICE OR TRADING RIGHTS. Beware!… Read Full Review

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★☆☆☆☆

“If you have seen a good review it will be a fake!”

Written on: 21/05/2013

Hi, If you are reading this I hope you are checking before purchase unlike me who failed to check until after I made my order. First point: Do not pay any attention to the images on the site. They are all from professional agencies nothing to do with the website and if you look closely on the site you will see the dress you are buying is in fact a replica. If they are replicas they are done from memory and in no way can be compared to the original. I bought this for my daughters school… Read Full Review

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★☆☆☆☆

“Dresses Online review”

Written on: 18/05/2013 by EddieEllis1 (1 review written)

They took an order for a prom dress for my daughter. They took the money from our account. They did not supply the goods or return the money. DO NOT USE THIS COMPANY THEY ARE TERRIBLE… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 17/05/2013

Stupidly I didnt read any reviews on this company. Paid £130 about three months ago. Nothing arrived. Keep getting emails asking for me time. Have emailed numerous times asking to cancel and be refunded but nothing. It would seem that this is one of a number of Chinese sites that are probably all linked. Dont be fooled but lovelly looking web site… Read Full Review

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★☆☆☆☆

“worst website in the world”

Written on: 17/05/2013 by CharlotteLloyd (1 review written)

absolute disgutsing… Read Full Review

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Sandog's Response to CharlotteLloyd's Review

Written on: 13/06/2013

do not buy from promdressuk you will get ripped off you will never get your money back it happened to my daughter with the prom dress she got it came in adifferent shade 2 sizes to big and when i complained the told me i will get compensation after ive had it altered form a taylor thaose were there exact words they probobly have so many poeple working in a house in china with alot of sowing machines and children working on them

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★☆☆☆☆

“Absolutely disgusting!”

Written on: 12/05/2013

I wanted to purchase two dresses from URDress.co.uk but was unable to find any contact details. I was concerned about their returns policy so I used the 'Live Chat' feature on their website to verify that returns were possible if the dresses didn't fit/suit. I have the screen shots of the Live Chat response that said that a full return was possible 'of course' so I went ahead and purchased the dresses for a total of £158 using a CC. I didn't receive a confirmation email and had to request one… Read Full Review

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★☆☆☆☆

“Completely disappointed by this website”

Written on: 07/05/2013

I order a dress form these and it states you will receive a email confirming your order within 12 hours it has now been 17 days and still no email. I have emailed them twice now and still no response. When I ordered the dress I didn't set up an account but when I tried to do this it said I had n wouldn't let me log in so I went on forgotten password and they said they would send it by email and still waiting . They took the money from my account within 2 days of placing the order but the… Read Full Review

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Sophie113's Comment

Written on: 14/05/2013

Hello I am currently in the same state of mind as you I did not receive a conformation email nor a tracking number? Do you mind me asking what happens to your dress? Did your daughter have it for prom? Or did the police get involved?

Kind regards

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Diane75's Comment

Written on: 15/05/2013

Hello

Sorry to hear u in the same boat as me but this company shouldnt be able get away with this. i have still not received a dress and her prom is on the 24th of may so was kinda hoping it would turn up but nothing yet. If it doesnt turn up by Friday then I will have to go out and buy her a new one, then I will contact the police.

Regards

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Sophie113's Comment

Written on: 17/05/2013

Oh god that is terrible! I'm soo sorry to hear of this I no it's no consolation but there are some beautiful dresses that would be perfect for a prom at the stores you would never think of like Oxford street topshop ( lowest floor)

Could you please let me no if you receive the dress, and if you could let me no that would be great
I hope it all goes well

Kind reagrds

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Diane75's Comment

Written on: 17/05/2013

Just to let u know the dress came today even tho I did order another one yesterday from amazon. The dress is absolutely stunning n the quality is very good to.... Panic over thank god.... I did extra for it to be made to size n have no complaints about it it fits perfect.

Thanks for the comments.

Regards

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Tommyboy3's Comment

Written on: 17/05/2013

I just gave up. Went out and bought another dress. Just wish i read this before using this site. My daughters ball was about 3 weeks ago and the dress was ordered 10 weeks ago. Nightmare!

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Diane75's Comment

Written on: 17/05/2013

I'm sorry to hear about ur dress n think you should try n get ur money back by getting the police involved that would of been my next step but my dress turned up today n have to admit it is stunning n fits perfect n her prom is next Friday so just in time.

Please can you let me know If u do get the dress or if u get ur money back n good luck with it.

Regards

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★★★★☆

“Surprised”

Written on: 03/05/2013 by RosieReed (1 review written)

I ordered my dress from dressesonlinesales.net but after reading only a couple of reviews. When I ordered I went back online and read more, then started panicking. I did contact the company with my worries and their response did not help ease the stress, as they couldn't reassure me and just offered my money back. I decided to wait it out and see what happened. I have just picked up the dresses and I am very pleasently surprised. The bridesmaid dress is black and for an 11 year old. The… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 02/05/2013

The quality of dresses are absolutely appalling. They look like extremely cheap copies of the ones in the pictures. Such a website should be banned. Do not buy anything from them as it is absolute waste of your money which you will never get back. Wish I have read people's reviews before I have ordered my dress!!! Honestly people do not waste your money as you will be very disappointed!!!!… Read Full Review

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★☆☆☆☆

“Frustrating ”

Written on: 01/05/2013 by calgoffo (1 review written)

Our Daughter ordered 3 prom dresses at a cost of £204 from Dressshop.co.uk in the hope that she would keep two and return one. The web site claims a 30 day return policy so we had no reason to worry ...until they arrived from China!! One of the dresses is ok and she wants to keep it but the other two are very poor quality, one having a faulty zip which does not move. I have sent e mail after e mail asking how to return and receive a refund but have had no response at all. The packaging is… Read Full Review

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Carriemarie's Response to calgoffo's Review

Written on: 02/05/2013

Hi there, just reading your review I ordered my daughters prom dress 6 weeks ago at a cost of over 100 pounds, still has not arrived I have sent so many emails with no reply and the phone number is just automated,unfortunately I think it is a bad site and so many others have been duped by this does anyone know what we can do.
These people cannot be allowed to keep on taking our money for either shoddy goods or no goods at all what can be done to at least warn others?

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Tommyboy3's reply to Carriemarie's Comment

Written on: 17/05/2013

Same story here. Ive just written it off as a bad experience.

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Duncallan's reply to Carriemarie's Comment

Written on: 29/05/2013

Hi I ordered a dress for my daughter and still waiting on it arriving. Please can someone send me the telephone number for this site.

thanks,

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★☆☆☆☆

“Bad webpage”

Written on: 28/04/2013

After ordering a dress in February, still no dress and no telephone number to phone. Do not buy from tjis company… Read Full Review

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★☆☆☆☆

“TRADING AS UK WHEN INFACT THEY ARE CHINESE! ”

Written on: 24/04/2013

I ordered two dresses stupidly before reading these reviews: unfortunately the dresses arrived and didnt fit it makes it worse that the people behind the emails cannot talk english! Also the numerous hotmail, yahoo and gmail accounts they have are totally unproffesional as any business would trade with the company name... when I tracked down the internet site owner its a chinese man who actually lives in an address at 'Birmingham' supposedly. Totally unproffesional and fraudulent as the… Read Full Review

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★☆☆☆☆

“Never use this website!”

Written on: 23/04/2013 by Whyhellothere (1 review written)

I ordered 2 dresses and when they came they were the wrong material, and the wrong size!! I've tried contacting them and there has been absolutely no reply whatsoever, I am very angry and recommend nobody to ever buy off of it!!… Read Full Review

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