Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
289
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★☆☆☆☆

“THEY DO NOT RETURN EMAILS”

Written on: 18/07/2013

I ordered 2 dresses - one was perfect. The other was not as pictured. The company in China who made the dress are not interested in the fact that what they sent me is not what was pictured. I have tried contacting the UK company who own dresses online twice to complain, and despite the website saying they would reply in 5 minutes, they have not replied after 4 days. SO FRUSTRATED. This is unacceptable service. Even though one of the dresses is great, the fact that they are not interested in… Read Full Review

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★☆☆☆☆

“Ordered 9 bridesmaid dresses from them costing £840,...”

Written on: 12/07/2013 by david2204 (1 review written)

Ordered 9 bridesmaid dresses from them costing £840, though price on the shown was £787, they blamed on my credit card as you would expect. I never received a confirmation email promting me to contact them through webchat. Eventually an reply came through telling 'DO NOT WORRY EVERYTHING OK'. They sent 3 completely different dresses 7 days before wedding. When contacted them again they kindly offered a total refund £100 as a good will gesture. Now we are trying claim our money back through… Read Full Review

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★☆☆☆☆

“**RUBBISH CUSTOMER SERVICE - DO NOT USE**”

Written on: 05/07/2013 by nic_s (1 review written)

Bought two dresses for my bridesmaids, after paying i got a strange phone call asking me why i had purchased two dresses. I stated that they were for 2 different people to which they didnt understand. On arrival, dresses looked nice, however the sizes are incorrect!!! The website states a 15 day return policy but THIS IS NOT TRUE as they are now refusing to refund or exchange. They do not provide a phone number and they reply to all emails in the middle of the night. Bad customer service !!!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS SITE !!!!!!!!”

Written on: 04/07/2013 by Nonienoo (1 review written)

I ordered a dress for my daughters 21st birthday party & whilst it came very quickly after paying extra it didn't fit. It was meant to be a size 8. As I work for a clothing company I got it measured by our tailor who said it was actually a size 4-6. Plus there were beads dropping off it and 3 marks on the back. When it came to returning the dress for a refund as the site says it will - well what a complete & utter LIE. I have now been emailing for 8 weeks & all you get are ludicrous offers ie… Read Full Review

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Nic_S's Response to Nonienoo's Review

Written on: 05/07/2013

I have had the same issue !!!!! Utter scandal !!!!

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★☆☆☆☆

“Toy box dressing up clothes”

Written on: 04/07/2013 by beana (1 review written)

A dress was ordered weeks in advance for my daughters prom. I stipulated the latest it should be delivered by but got it two weeks later leaving little or no time for me to send it back for either alterations or a refund. When the dress arrived it was rolled up in a cheap plastic bag, When trying on a supposedly size 6 dress, it fitted like a size 8 and was falling down, the sequins then began to fall off as we attempted to straighten the dress. A very poor finish and poor quality garment… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SITE.”

Written on: 02/07/2013 by Derek.Timbrell (1 review written)

I received my dress, and what a disapointment it is. May I say I am mortified with the way it was delivered. The packaging was budget, which has creased the dress. . Packaging is budget and should have reflected the price that was charged. I have received better packaged items from home sellers on EBAY for less than half of what I was forced to pay. . Packing Slip was creased, and has, what I would discribe as, childrens doodles and food or drink stains upon it. . Due to the way the dress… Read Full Review

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★☆☆☆☆

“Beware - do NOT oder from this site!!!”

Written on: 01/07/2013 by ClareGermany (1 review written)

Ordered two bridesmaid's dresses for my siter's wedding. After being asked 6 times for my address and having confirmed it 6 times I was called in the middle of the night asking for my address. I cancelled my order but the cancellation was ignored saying my dresses had been shipped - strange seeing as they had just asked for confirmation of address yet again. Regardless of what you writ to this crowd it is ignored. They stated in their online chat that the dresses are made and shipped form the… Read Full Review

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★☆☆☆☆

“Ladies are rude And don't want to help you in anyway' ”

Written on: 27/06/2013

I had found a dress on their site, I had emailed them for designer name. My response back was login to us and we give you 10.00 to use Towards purchase, next email was why do you want to know the designer we Don't know, 3rd message was the so called designer name, 4th was the cost Of dress rude company if you ask me… Read Full Review

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★☆☆☆☆

“Do not buy from this company!!”

Written on: 25/06/2013 by gillgalz (1 review written)

Ordered a dress in april, guide line for delivery was 18/20 days for tailoring and 3 days for delivery. We recieved the item 38 days later. I emailed them on the 21st day to check when my order would arrive and recieved an email several days later to say they would look in to it. By the time I recieved the dress the occasion had passed. I emailed to say no longer required the dress as I had to go out and purchase another as I hadnt recieved it. They emailed me on several occasions saying that… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 19/06/2013

ordered dress and the wrong item turned up nothing like the pictures, there is no phone contact so after many emails they replied offering 25% back I rejected this now they will not reply passed to paypal dispute… Read Full Review

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★★★★★

“Fantastic service, beautiful wedding dress”

Written on: 18/06/2013 by Weaver01 (1 review written)

I ordered a wedding dress from this web site and then after read the reviews and to be honest..yes I was very apprehensive. I paid express delivery and I received my dress 2 days earlier than what they told me. When I opened it, I was dreading it, but what I found was a beautiful, perfect dress, exactly what I wanted. It also fitted like a glove, no alterations were needed, I was very happy. I get married in August 2013 and can't wait to wear it. Believe you me this review is NOT a fake, I… Read Full Review

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★☆☆☆☆

“HAVE REPORTED THIS COMPANY-DON'T USE!!!!”

Written on: 10/06/2013 by jbrockba (1 review written)

Ordered a 'Pink Princess One Shoulder' Prom dress for my daughter in a UK size 10 (ALL her clothes are a UK size 10). The dress arrived- and was far too small- definitely a UK Size 6-8 and NOT a size 10.I even took the dress to a tailor to see if alterations could be made but, due to a jewelled band, nothing could be done- plus they had not left enough spare material for alterations. The dress, plus delivery cost me £115.00. I contacted the live chat and was originally heartened to be told… Read Full Review

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Alexreaderiow's Response to jbrockba's Review

Written on: 17/06/2013

i am having an issue too, ordered 2 dresses in error they took £137 from paypal said this has been refunded and it hasn't !!!!!

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Poleperfection's reply to Alexreaderiow's Comment

Written on: 05/06/2014

I received my first order next day so decided to reorder 2 more dresses but they still haven't arrived
Who do we complain 2 ? The site needs closing down Asp

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★☆☆☆☆

“DO NOT USE!”

Written on: 05/06/2013 by Nm77 (1 review written)

I ordered a dress in February and gave it time to be 'processed', I chased the order multiple times and received the same answer of 'we haven't finished the dress yet, please allow 7 to 10 days' written in horrific English. I finally used the live chat option to contact the company. I spoke to an 'employee' who assured me he would contact the shipping company as my order was ready and would email me a reply. With still no reply from him, I phoned the company ( on the number provided from the… Read Full Review

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Jacintacawley18's Response to Nm77's Review

Written on: 07/06/2013

can you give me that number please?

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Divyadasbsdh's Response to Nm77's Review

Written on: 14/06/2013

what's the number for the it?

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★☆☆☆☆

“This website should be banned !!!!!!!!!!!”

Written on: 05/06/2013 by Nohahalim (1 review written)

I agree it was my mistake to purchase four dresses from this terrible websote . The dresses came in a very very poor qualiry, the colours were different from the website and there is somehing really wrong with the designs and finishing . Their customer service is rediculous i tried contacting them to return the dresses they kept sending me useless emails that i can go and fix the dress by a local tailor and they will compensate me . Im telling them that i want to return the dresses but they… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE!!!! WARNING!!! Placed order and...”

Written on: 30/05/2013

PLEASE DO NOT USE!!!! WARNING!!! Placed order and cancelled it within 20 mins of ordering as realised they were total rip off merchants! They took £497 from us. Do not answer phone, answered email confirming cancellation but not refund. (Even this was in broken English!) Dresses arrived in a thin bag! Ripped and very poor quality, as are the dresses.. Have commenced legal proceeding again this company. They put shame on the Chinese/ Japanese/ Thai community. Stated all 3 as we cannot confirm… Read Full Review

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★☆☆☆☆

“I totally agree with the rest of the reviews. Bought a...”

Written on: 28/05/2013 by joycebelle (1 review written)

I totally agree with the rest of the reviews. Bought a dress from the website 2 months ago and paid 80 pounds for it. But it came in different colour and smaller than I thought. The material appears to be different from the picture and the quality of the dress definitely doesn't worth 80 pounds! I was already skeptical about the company when they email me regarding my payment with a weird name "Green Fiona" and an email address that has nothing to do with the name of the website. Later I… Read Full Review

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★☆☆☆☆

“Should this site be closed down”

Written on: 28/05/2013 by gerardiw (1 review written)

Bought three dresses hoping to keep one and return the others. The company refuse to refund for the other two dresses and say that it is rude to ask customers to try on dresses tried on by others. What?! These are off the peg sizes not bespoke - what are they talking about. Quality is average at best. Website and facebook page are misleading. DO NOT EXPECT UK STANDARDS OF CUSTOMER SERVICE OR TRADING RIGHTS. Beware!… Read Full Review

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★☆☆☆☆

“If you have seen a good review it will be a fake!”

Written on: 21/05/2013

Hi, If you are reading this I hope you are checking before purchase unlike me who failed to check until after I made my order. First point: Do not pay any attention to the images on the site. They are all from professional agencies nothing to do with the website and if you look closely on the site you will see the dress you are buying is in fact a replica. If they are replicas they are done from memory and in no way can be compared to the original. I bought this for my daughters school… Read Full Review

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★☆☆☆☆

“Dresses Online review”

Written on: 18/05/2013 by EddieEllis1 (1 review written)

They took an order for a prom dress for my daughter. They took the money from our account. They did not supply the goods or return the money. DO NOT USE THIS COMPANY THEY ARE TERRIBLE… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 17/05/2013

Stupidly I didnt read any reviews on this company. Paid £130 about three months ago. Nothing arrived. Keep getting emails asking for me time. Have emailed numerous times asking to cancel and be refunded but nothing. It would seem that this is one of a number of Chinese sites that are probably all linked. Dont be fooled but lovelly looking web site… Read Full Review

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