Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“Very disappointed”

Written on: 03/05/2014 by Disappointedcustomer1 (1 review written)

I was suppose to receive my daughter prom dress by May 3, 2014 and they never sent an email saying they were running behind! I emailed them and they said it will ship out by May 6th! Her prom is May 9th...this is what I get for order from over seas! They will never receive another dime from me! I asked them for overnight shopping and there response was three day shipping...really when it's your fault my child doesn't have her dress?? They do not have live support as the website states!… Read Full Review

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Iamvictoriaxx's Response to Disappointedcustomer1's Review

Written on: 04/05/2014

Not worth the money anyway, I got my prom dress off there arrived on Thursday nothing like the picture looked tacky and they are giving me flattering comments to avoid answering if I can send it back and get my money back, also they are from Hong Kong so trading standards can't do anything. Never again I will be ordering anything from them, also need to try get the dress fixed for my prom next month. False advertisement and ridiculous customer service.

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★★★★☆

“Alright quality”

Written on: 02/05/2014 by KiraRobles (1 review written)

After reading many reviews, I was worried that the prom dress I had ordered was gonna be really late and bad quality. It came only 6 days late and even though it had differences to the picture, it was the right colour and style. I've tried it on and it fits perfectly. I wouldn't order there again though because the dress doesn't look exactly how I wanted it to for £80 worth of dress. I am going to wear the dress that got delivered as everyone has said it looks amazing. Before I made my… Read Full Review

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★☆☆☆☆

“I'm from the United States. I ordered a prom dress...”

Written on: 18/04/2014

I'm from the United States. I ordered a prom dress from this website back in February. Now I must tell you that before I actually ordered the dress I checked reviews for the website and they were all good reviews, well obviously I didn't look hard enough. So I placed the order and I expected the delivery to come in 30 days because it was coming from the UK to America and last time I ordered something from the UK it took about 40+ days and went all the way to Hong Kong. Ever since February I… Read Full Review

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★★★★★

“not a scam”

Written on: 04/03/2014 by Brentonx8 (1 review written)

i was in a panicked after ordering a dress before reading these reviews so i started inundated them with e mails .every single one was answered and very reassuring .4 weeks after i placed the order my dress arrived and it is perfect. the only difference from the picture is the colour is slightly more red than burgundy but the dress itself is beautifully made a and fits perfect. i would 100% order again… Read Full Review

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Poleperfection's Comment

Written on: 05/06/2014

I ordered from them 2 . First dress arrived next day and was lovely
Ordered again dresses never arrived no reply to any of my emails
Then blocked from there face book group :( shame cos I would of ordered more items
Now trying to get money back from credit card company

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Poleperfection's Comment

Written on: 05/06/2014

I ordered from them 2 . First dress arrived next day and was lovely
Ordered again dresses never arrived no reply to any of my emails
Then blocked from there face book group :( shame cos I would of ordered more items
Now trying to get money back from credit card company

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★☆☆☆☆

“they show you pictures of amazing clothes but what...”

Written on: 13/02/2014 by chazel (1 review written)

they show you pictures of amazing clothes but what they send in the post after paying a lot of money for those dresses is nothing shot of shocking. The quality was so bad I wouldn't even wear it going down the road. The fitting was far from the average sizes found in retail shops. The box completely gave off how cheap and tacky the company is with a simple and plain drawing on the box, no receipt or invoice for the things bought. Even on their website there is no address or location as to where… Read Full Review

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★☆☆☆☆

“Bought dress from honkong Came through DHL..as a...”

Written on: 18/11/2013

Bought dress from honkong Came through DHL..as a courier..holding my item back..without a good reasons..if i have to pay duty..than let me know..dress cost £58..postage &handling £15..total paid £73.never deal with DHL again as a company..most horrid exprience of my life..As a International company..becareful with there dealings people..be warned… Read Full Review

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★☆☆☆☆

“OMG!!!!!!”

Written on: 06/11/2013

I ordered a dress weeks ago from this site for a wedding tomorrow, I paid for express order and it is still in HONG KONG today and not even with the courier company. They have emailed me back so many times telling me to be patient!!!!! really infuriating company - Shocking customer service, they should not be allowed to do business … Read Full Review

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★☆☆☆☆

“Warning”

Written on: 03/11/2013 by Katchat (1 review written)

Can anyone tell me we can stop dresses online sale uk from advertising on our sites? This company should NOT be allowed to advertise on our web site.! If anyone interested I have emailed them at dresses online sale@yahoo.com they do answer but you really are wasting your time as nothing gets resolved! … Read Full Review

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★☆☆☆☆

“Anybody have contact details for this site?”

Written on: 02/09/2013 by Sara1984 (1 review written)

I ordered four bridesmaid dresses for my wedding off this site before reading these reviews. This was four weeks ago and I have heard absolutely nothing. I have emailed the one email address I have three times asking for confirmation that the dresses have been sent and I have heard nothing and am really worried, I have paid over NZ$1,000. Does anyone have a contact number I can ring or another email address I can try?… Read Full Review

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★☆☆☆☆

“Very Worried Customer Query??”

Written on: 23/08/2013

Can anybody let me know if they have been told that a dress has been shipped by www.dressesonlinesale.co.uk and not received it. Sorry I didn't read reviews before I ordered and don't know at this stage if I'm more worried about it arriving and how it will look or if it won't arrive at all. Anybody receive a dress from them that is actually wearable? :(… Read Full Review

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Katrinadaly's Comment

Written on: 03/11/2013

I have been in touch with this bogus company since May, yes they reply to your emails for a while , however if you are looking for your money back.... Forget it! Hope you have better luck than the rest who have made a purchase. Good luck.

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★☆☆☆☆

“customer service”

Written on: 16/08/2013

I ordered a dress from urdress.co.uk BEFORE reading all the negative reviews about them. I ordered a custom made dress and gave them my measuremants. I am now afraid I will not get my dress to fit or in the stlye i ordered...if i get it at all. After reading the bad feedback I contacted my bank to stop payment but they had already taken payment from my card. I have tried to email them via the link on their website SEVERAL times but no reply. HAS ANYONE GOT AN E-MAIL ADDRESS FOR THIS COMPANY… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 15/08/2013 by louiso (1 review written)

hi could anyone tell me the address to send dresses back as I keep emailing them and they wont answer me im getting married and got 5 dresses of them but 2 don't fit when I first went on to the site I could live chat but I cant now they told me the dresses were coming from uk but they came from hong kong total liers can anyone help… Read Full Review

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★☆☆☆☆

“Awful awful awful!!!!!”

Written on: 07/08/2013 by Littlelisa28 (2 reviews written)

Don't buy from this company. Also known as Halo Dress.co.uk. Not based in the uk despite the co.uk domain. I ordered two dresses for a wedding. The ivory A line dress didn't resemble the picture at all. When I complained their email address didn't work and when they finally replied the response was in such poor English offering a 10% discount! i am now escalating the matter via Paypal for a refund. The ivory dress was incorrect fabric, and the top half was completely different from the… Read Full Review

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★☆☆☆☆

“KEEP AWAY!!!!!!!”

Written on: 04/08/2013

I ordered a dress from this website, when I received it it was just awful. The beading was hand stichted to the bodice and was visable. the material was all gathered in the zip area, the box it was elivered in was 14 x 11 inches even though this was a prom dreess causing material to crease, very poor quality offered me 60 euros to keep the dresss which would cost more to fix wouldn't email me product return form as I requested on several occasions.please don't be tricked by uk website as… Read Full Review

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★☆☆☆☆

“Do not buy from site!!!!”

Written on: 19/07/2013 by Harita (1 review written)

I order a £100 dress for my brother wedding expecting a gown with silk and chiffon however ended up with a polyester dress which was the wrong colour and the belt on the dress was made from cheap diamond taken from a child's fancy dress costume. Do not trust this website they are now trying to make me feel guilty that they made the dress the best they could!!! I'm trying to return however they will not send me the details to return this dress! Fuming!!… Read Full Review

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★☆☆☆☆

“THEY DO NOT RETURN EMAILS”

Written on: 18/07/2013

I ordered 2 dresses - one was perfect. The other was not as pictured. The company in China who made the dress are not interested in the fact that what they sent me is not what was pictured. I have tried contacting the UK company who own dresses online twice to complain, and despite the website saying they would reply in 5 minutes, they have not replied after 4 days. SO FRUSTRATED. This is unacceptable service. Even though one of the dresses is great, the fact that they are not interested in… Read Full Review

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★☆☆☆☆

“Ordered 9 bridesmaid dresses from them costing £840,...”

Written on: 12/07/2013 by david2204 (1 review written)

Ordered 9 bridesmaid dresses from them costing £840, though price on the shown was £787, they blamed on my credit card as you would expect. I never received a confirmation email promting me to contact them through webchat. Eventually an reply came through telling 'DO NOT WORRY EVERYTHING OK'. They sent 3 completely different dresses 7 days before wedding. When contacted them again they kindly offered a total refund £100 as a good will gesture. Now we are trying claim our money back through… Read Full Review

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★☆☆☆☆

“**RUBBISH CUSTOMER SERVICE - DO NOT USE**”

Written on: 05/07/2013 by nic_s (1 review written)

Bought two dresses for my bridesmaids, after paying i got a strange phone call asking me why i had purchased two dresses. I stated that they were for 2 different people to which they didnt understand. On arrival, dresses looked nice, however the sizes are incorrect!!! The website states a 15 day return policy but THIS IS NOT TRUE as they are now refusing to refund or exchange. They do not provide a phone number and they reply to all emails in the middle of the night. Bad customer service !!!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS SITE !!!!!!!!”

Written on: 04/07/2013 by Nonienoo (1 review written)

I ordered a dress for my daughters 21st birthday party & whilst it came very quickly after paying extra it didn't fit. It was meant to be a size 8. As I work for a clothing company I got it measured by our tailor who said it was actually a size 4-6. Plus there were beads dropping off it and 3 marks on the back. When it came to returning the dress for a refund as the site says it will - well what a complete & utter LIE. I have now been emailing for 8 weeks & all you get are ludicrous offers ie… Read Full Review

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Nic_S's Response to Nonienoo's Review

Written on: 05/07/2013

I have had the same issue !!!!! Utter scandal !!!!

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★☆☆☆☆

“Toy box dressing up clothes”

Written on: 04/07/2013 by beana (1 review written)

A dress was ordered weeks in advance for my daughters prom. I stipulated the latest it should be delivered by but got it two weeks later leaving little or no time for me to send it back for either alterations or a refund. When the dress arrived it was rolled up in a cheap plastic bag, When trying on a supposedly size 6 dress, it fitted like a size 8 and was falling down, the sequins then began to fall off as we attempted to straighten the dress. A very poor finish and poor quality garment… Read Full Review

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