Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 16/04/2012

Ordered a wedding dress and a bridesmaids dress on the 20th of March this year, spent plenty of time checking the calendar to make sure they would be delivered in time for a fitting on the 21st April, delivery was due (according to the terms of their website) today, and nothing! Myself and my partner have been chasing them up via Email and live chat for the past week for an order status update and have been fobbed off every time with promises that they would contact us, which they didn't. I… Read Full Review

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Guest's Comment

Written on: 17/04/2012

i absolutly agree with you i am in the same situation ,

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Guest's Comment

Written on: 14/05/2012

Ok the dresses did turn up on the a couple of days later after we had gone out into town and buy a bridesmaid dress (which to be honest is a LOT nicer than what we ordered). As for the brides dress that had to be altered as it was made 8inchs too small around the hips luckily, we had a relative who could do this. Not a complete disaster but still would seriously reconsider ever using dressesonline again.

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★☆☆☆☆

“No promised refunds!”

Written on: 12/04/2012 by SusieJJ (1 review written)

I have ordered 2 dresses which have come but one needs returning as it's too small but there is no return address or details how to do it. The website has gone down and I have no way of returning it. I thought the company was in the Uk and as it offered a returns service I decided to buy them. It is a scam so do not buy from them. I realised after they had taken my money that it was from China as a badly written email replied to me… Read Full Review

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Guest's Response to SusieJJ's Review

Written on: 12/04/2012

Hi there. Just wondering, when did you order the dresses?
I ordered a dress from them, and am wondering how long I should wait before getting a refund from Paypal.

Thanks. I should have read all of these reviews before I ordered!

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Guest's Response to SusieJJ's Review

Written on: 16/04/2012

i have been lucky enough to get the dress today its ok and i hope my daughter likes it, i had terrible trouble contacting them but i did get an email yesterday, the website is available today as i've just checked go to the help or contact us page and write to the london address. if still no joy contact consumer direct they will help you sort it out

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Susiejj's Response to SusieJJ's Review

Written on: 16/04/2012

The website is actually www.dressesonlinesale.co.uk so that is why I couldn't find it. I have to send photos of the dress before they will send a refund which I am hoping they will honour.

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Susiejj's Response to SusieJJ's Review

Written on: 13/04/2012

I ordered on the 13th March and the delivery came on the 10th April. I would suggest you get in touch with paypal asap as the website www.dressesonline.co.uk has been taken down and was the only way to get in contact with them. I too wish I had seen the comments on here beforehand and realised it was coming from China!

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★☆☆☆☆

“WHAT A JOKE !!! SHOCKING CUSTOMER SERVICE !!!”

Written on: 11/04/2012

I ordered a dress from this company noting that they accepted returns. The dress arrived, packaged very well and was a well made nice dress. Unfortunately it was too small. I emailed immediately and asked how to return the product explaining the reason for return. The reply emails kept asking for photos so that the same error could not be made again. I explained that there was no error it simply did not fit. I attached 2 photographs as requested. I received an email redirecting me to another… Read Full Review

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★☆☆☆☆

“Do Not Use This Site”

Written on: 10/04/2012

I ordered and paid for 2 dresses on the 23rd March. I have received no confirmation that my order was received. I went on the live chat and all they could tell me was that they have not received an order from me. I tried the next day and they said they have found my order. When I asked them to confirm the size, colour and dresses I ordered they said they can still not find the order. I made a copy of the conversation and got in touch with paypal. 1 day later I received an email from paypal that… Read Full Review

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★★★★★

“Amazing so pleased ”

Written on: 09/04/2012 by missmeady (1 review written)

I was worried about ordering from this site but i needed a wedding dress fast for a low price but still want to look amazing im so so so so glad i ordered. my dress arrived in the time stated and it is amazing just like the picture looks is so white just how i wanted fits amazing looks amazing feels amazing im so excited for my big day thank you so much dressesonline i will order again and will recomend xxxxxx… Read Full Review

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Guest's Response to missmeady's Review

Written on: 26/06/2012

you cant even write a fake feasable review dressesonline disgrace

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★☆☆☆☆

“Still no sign of my dress and dreadful customer service”

Written on: 09/04/2012

Same experience as the other people who have reviewed this company. The website is very glossy and eye catching and nothing on the site gave the game away that the dresses are in fact manufactured in China. They even have a UK warehouse address for returns. I stupidly didn't read any reviews until after I had ordered and immediately regretted what I'd done. I ordered my dress on 7th February for a ball I was attending on 17the March. It is now 9th April and still no sign of it. I have contacted… Read Full Review

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★☆☆☆☆

“I too ordered from this company on 21st February. A...”

Written on: 02/04/2012 by Jill5 (1 review written)

I too ordered from this company on 21st February. A Prom dress for my daughter and another dress for her 18th birthday. Delivery should have been on 9th March and we are still waiting. I have emailed them several times and had different excuses each time. Today I have made a complaint to PayPal, hopefully I will get a refund of the £155 I paid and thankfully we don't need the dresses until June so a day out in town will be called for. Do not purchase anythinkg from this 'company'… Read Full Review

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★☆☆☆☆

“STAY WELL AWAY”

Written on: 30/03/2012 by ptuthill (1 review written)

ordered a dress from this site on the 8th of February 2012. After spending almost 2 months e mailing them about the dress they blocked me from their site and I could no longer get a hold of anyone apart from through my e mail address! They kept me waiting till way past the 45 day cut off point for a paypal refund and then no one could help me,. The dress cost £103. However I have e mailed them 5 times a day for two and a half weeks asking them to refund my full amount so that I could… Read Full Review

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★☆☆☆☆

“KEEP AWAY FROM THEM”

Written on: 29/03/2012

I ordered a dress and 4 months later it had still not arrived. I emailed them and they were full of excuses, saying that they were too busy to make my dress, then they said they would get back to me and they never did. Luckly I payed through paypal so i got my money back. My advice is DO NOT BUY FROM THEM!!!!… Read Full Review

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★☆☆☆☆

“Run by Con artists!!!!”

Written on: 19/03/2012 by carlj1980 (1 review written)

Absolutely terrible company to deal with...My wife ordered a dress for her 30th Birthday on the 4th Feb, 7 weeks later and we were still waiting for it..! No email, no tracking number and no response when we contacted them. Luckily, we paid for the dress via PayPal and opened up a case against them for the total cost of £103.00 which we got a full refund for within 2 days, Considering that PayPal said it could take upto 30 days to get a result. Makes me think that PayPal are aware that they… Read Full Review

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★☆☆☆☆

“Never Buy anything from this site!!!!!!!!”

Written on: 13/03/2012

This is the worst site ever. I placed an order on the 12th of Feb and one month alter i still had any response from them. I have tried to contact them via the useless web chat however they dont have anything helpful to say other than its still in the factory...There is no customer service number you can call so you are stuck.... I have rasied a dispute claim over paypal so fingers crosses I get my Money Back… Read Full Review

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★☆☆☆☆

“RIP OFF, RIP OFF, RIP OFF”

Written on: 12/03/2012 by DuoTrans (1 review written)

DON'T EVEN THINK ABOUT Ordered a dress for my daughters prom, sent all measurements etc over 5 weeks ago and still no dress!!!!!!! They took my money quick enough! I now have one devastated young girl who is in tears! Prom is only 2 weeks away. Customer service, is there any?????????, the live chat is a joke, they just keep drawing the process out to get beyond the PayPal dispute process Unfortunately I can't get these scores into a minus amount They shouldn't be able to get away with… Read Full Review

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Jinny1701's Response to DuoTrans's Review

Written on: 13/03/2012

i am sorry you too have lost out to this company - i too am so angry - my friend had ordered four bridesmaid dresses - they are appalling! i have posted a copy of an email onto their Facebook page and i will keep on commenting until they do something! trading standards are involved but don't hold out too much hope as they are based in china!!

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Ptuthill's Response to DuoTrans's Review

Written on: 30/03/2012

Keep at them with some threatening e mails about reporting them to the police or fbi fraud it takes a few weeks and about 5 e mails a day but you will get your money back it has taken me over a month they are the worst company ever!!

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★☆☆☆☆

“DON'T ORDER FROM THIS WEBSITE!! IT IS A SCAM!”

Written on: 12/03/2012

I ordered a dress from this website hoping for a dress that looked like the picture displayed on the website, after the days of delivery, the dress came it was the wrong colour, too small, poor quality on the zip and the beading was nothing like the picture. Also there is a DUTY TAX that you have to pay that they do not tell you about on the website. we asked for a refund and they took time to actually reply with the details for refunds, offering only 15% of the price for tailoring and asking… Read Full Review

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★☆☆☆☆

“do NOT go near this sham company!”

Written on: 10/03/2012

Four bridesmaid dresses were ordered and paid for by PayPal - eventually arrived after several delays - this now is quite obviously a delaying tactic to get around the rules on PayPal - the time limit for disputes had run out!!! The seams had gaping gaps - they were in four different shades of colour - the hems were so puckered it looked like a ruched seam!! The quality is so poor - the photos used are of a different designer - they just make replicas of these dresses! The after sales is non… Read Full Review

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★☆☆☆☆

“Just Dont dont do it !!!!!!!!!”

Written on: 02/03/2012

We bought bridesmaid dresses from this company they say they in the uk (false) Chinese We bought one dress as sample quality was good so we orderered 5 more goods arrived ok but oh my god what anightmare the quality was awfull probably the worst we have seen blue dresses white stitching rose on back glued on glue all over dress seems comming apart the only thing the same as the first dresss was the colour. the dresses have shauls these were also ridiculous with one end being a different… Read Full Review

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★★★★☆

“wow gorgeous dress!”

Written on: 26/02/2012 by hammy269 (1 review written)

I ordered this dress for my daughter's prom. must admit i had doubts once I'd ordered it as to whether they were a genuine company, however, I needn't have worried. The dress came and was absolutely gorgeous. The detail and design are just like the picture and is brilliant value for money. Was a bit surprised when it came from China as the website states the factory is in Plymouth but who cares! Will definitely recommend this company to a friend and will know where to go if I ever need a… Read Full Review

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Disgruntled2114's Response to hammy269's Review

Written on: 03/03/2012

Genuine company? You having a laugh more like importer for sweat shop in hong kong
We bought 6 dresses at over 400£ and you think they were made by child, stitches missed then when you complain they tell you that you can have 15% discount or send them back but remember things go missing and we won't pay you if they go missing????
Wouldn't reccomend to an enemy
You must have been the lucky one
We going through trading standards this company need exposed

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★☆☆☆☆

“Not worth the hassle..”

Written on: 24/02/2012

I made my first order on a long black prom dress with a purple beaded corset. Soon after ordering I received a poorly worded email telling me that the dress was out of stock but they would cancel my order, fully refund and I could order again with a new dress. The first problem was that they kept telling me that they had refunded when they hadn't and this went on for three weeks until I emailed saying that I would need to contact Paypal to assist. It was only then did they refund straight… Read Full Review

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★★★★★

“apprehensive but I worried for nothing”

Written on: 15/02/2012 by michelle62 (1 review written)

I ordered a dress from the website on 15th Jan, afterwards I started to read the reviews, my first thought, I think I've wasted my money. On the 11th Feb I had an email to say it was on its way. Dress arrived on the 14th Feb in a small box. I opened the box and thought WOW not only was it very pretty the quality and design was just as described. It fits me like a glove. I would not hesitate to place another order. I had been looking for a evening dress for a while and this dress far exceeds the… Read Full Review

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★☆☆☆☆

“STOP! Duty tax to be paid....”

Written on: 26/11/2011

So the website is very appealing, endless images, crazy prices, 24hr contact.... All good and convinced to make an order. Needless to say the quality reflects the crazy prices- cheap. Yet what I am incredibly disgusted at is the fact that after my order had come, I soon received a nice letter from Fedex asking ME to pay duty tax form importing the goods to the UK?! why am I paying this?! It says it Nowhere on the websites terms and conditions this may have to be paid or I would have thought… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 04/11/2011

I ordered a pink spaghetti straps A-line dress for my prom next year, i ordered the dress from the photo (which you can see has silver diamante straps, and belt) however when the dress arrives the straps were pink, and not spaghetti straps, amd made of a really poor quality material. I then asked for a refund but was told, i would have to pay to send the dress back, leaving me £20 down with nothing to show, All im saying is you get what you pay for (or maybe even less), so think twice about… Read Full Review

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