Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
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★☆☆☆☆

“stay clear from this company”

Written on: 04/05/2012

I ordered a dress on 26th feb 2012 and paid through paypal, i was expecting the dress in about 28 days and nothing so sent a email to them and the reply was it is being made now, sounded good more time went past so emailed again and was told the same thing, i then sent emails on a daily basis some days i sent 5 or so and they just replied then other lies which each email they sent contradicted each other, after 60+ days i cancelled the order and was told id get my money back in 1/3 3/5 days… Read Full Review

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★☆☆☆☆

“It's hell.”

Written on: 03/05/2012

If I could give it no stars I would. Found my perfect prom dress ordered it as waited for a month and a bit. The dress never turned up. And they kept telling me it would be dispatched in the next 10 days. They are terrible. They clocked on I knew it was a scam so They kept terminating my chats. So in The end I managed to get my order cancelled and got a refund. I urge you not to order off this website. You may think there are some positives but the majority are negative results. Horrific… Read Full Review

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★★★★☆

“Beautiful dress!!”

Written on: 25/04/2012 by Sharon66 (1 review written)

I am sad to read so many negative reviews about this company but please apart from my dress being 4 days late, it arrived and is beautiful!! I was starting to panic as the dress was never coming and i send several emails but can honestly say the end product is going to be proudly worn for my wedding. I would use them again but i would allow longer than stated for delivery… Read Full Review

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★☆☆☆☆

“ITS A SCAM!”

Written on: 23/04/2012

Please, please, please do not use this company! They've basically taken my money for a bridesmaid dress that hasn't turned up! They've missed every deadline, and then begged me not to go through Paypal to get my money back, saying they would refund me.....then like an idiot I waited...only to find that now i'm over the Paypal 45 day limit so I've no bridesmaid dress and no money! Don't listen to anything they say...it's all lies! DO NOT USE THIS COMPANY! Also very cross with Paypal for… Read Full Review

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★☆☆☆☆

“DO NOT EVEN THINK ABOUT USING THEM!”

Written on: 23/04/2012 by KarenWood (2 reviews written)

What a joke! I ordered my dress over 60 days ago....still waiting for it to arrive. Each time I chat with them they tell me it will ship in 3-5 days. You speak to different people every time, and none have a record of what the last person said - so you have to go over everything from the start. Frustrating? Very! I've actually contacted UK Trading Standards as this company is terrible. Now I know you will get some people who will say - "why buy from a website from China?" Why not? You… Read Full Review

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Guest's Response to KarenWood's Review

Written on: 30/04/2012

Im still waiting and its been a month! is there a number so i can talk to someone over the phone?

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Karenwood's Response to KarenWood's Review

Written on: 01/05/2012

No, sorry I just persevered with the chats.
I would ask for my money back if I were you - and go elsewhere.

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★☆☆☆☆

“WWW.DRESSESONLINESALE,CO.UK”

Written on: 21/04/2012

Dresses online do not exist anymore it is now dresses online sale! i imagine they had to change their name because they have been found out. It is a scam; they take the money for your order very quickly and then do not deliver the item on time. When you contact them through customer service or online chat they drag the process out with false promises which conveniently takes you past the pay pal cut-off time to raise a dispute so unfortunately you cannot then claim your money back. Do not… Read Full Review

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★☆☆☆☆

“ABSOLUTELY SHOCKING!!!!!! AVOID LIKE THE PLAGUE.”

Written on: 18/04/2012

I ordered 4 dresses i did recieve them and they were really nice however i needed to return 1 of the dresses as it had a faulty zip and that's when all problems started they somehow blocked me from accessing thier website must av been by blocking my i.p address,so i used my sisters computer to access page and went on live chat,after a heated discussion they reluctantly attached a returns form which i submitted.I returned parcel via special delivery so they would have to sign for it and that i… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 16/04/2012

Ordered a wedding dress and a bridesmaids dress on the 20th of March this year, spent plenty of time checking the calendar to make sure they would be delivered in time for a fitting on the 21st April, delivery was due (according to the terms of their website) today, and nothing! Myself and my partner have been chasing them up via Email and live chat for the past week for an order status update and have been fobbed off every time with promises that they would contact us, which they didn't. I… Read Full Review

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Guest's Comment

Written on: 17/04/2012

i absolutly agree with you i am in the same situation ,

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Guest's Comment

Written on: 14/05/2012

Ok the dresses did turn up on the a couple of days later after we had gone out into town and buy a bridesmaid dress (which to be honest is a LOT nicer than what we ordered). As for the brides dress that had to be altered as it was made 8inchs too small around the hips luckily, we had a relative who could do this. Not a complete disaster but still would seriously reconsider ever using dressesonline again.

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★☆☆☆☆

“No promised refunds!”

Written on: 12/04/2012 by SusieJJ (1 review written)

I have ordered 2 dresses which have come but one needs returning as it's too small but there is no return address or details how to do it. The website has gone down and I have no way of returning it. I thought the company was in the Uk and as it offered a returns service I decided to buy them. It is a scam so do not buy from them. I realised after they had taken my money that it was from China as a badly written email replied to me… Read Full Review

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Guest's Response to SusieJJ's Review

Written on: 12/04/2012

Hi there. Just wondering, when did you order the dresses?
I ordered a dress from them, and am wondering how long I should wait before getting a refund from Paypal.

Thanks. I should have read all of these reviews before I ordered!

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Guest's Response to SusieJJ's Review

Written on: 16/04/2012

i have been lucky enough to get the dress today its ok and i hope my daughter likes it, i had terrible trouble contacting them but i did get an email yesterday, the website is available today as i've just checked go to the help or contact us page and write to the london address. if still no joy contact consumer direct they will help you sort it out

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Susiejj's Response to SusieJJ's Review

Written on: 16/04/2012

The website is actually www.dressesonlinesale.co.uk so that is why I couldn't find it. I have to send photos of the dress before they will send a refund which I am hoping they will honour.

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Susiejj's Response to SusieJJ's Review

Written on: 13/04/2012

I ordered on the 13th March and the delivery came on the 10th April. I would suggest you get in touch with paypal asap as the website www.dressesonline.co.uk has been taken down and was the only way to get in contact with them. I too wish I had seen the comments on here beforehand and realised it was coming from China!

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★☆☆☆☆

“WHAT A JOKE !!! SHOCKING CUSTOMER SERVICE !!!”

Written on: 11/04/2012

I ordered a dress from this company noting that they accepted returns. The dress arrived, packaged very well and was a well made nice dress. Unfortunately it was too small. I emailed immediately and asked how to return the product explaining the reason for return. The reply emails kept asking for photos so that the same error could not be made again. I explained that there was no error it simply did not fit. I attached 2 photographs as requested. I received an email redirecting me to another… Read Full Review

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★☆☆☆☆

“Do Not Use This Site”

Written on: 10/04/2012

I ordered and paid for 2 dresses on the 23rd March. I have received no confirmation that my order was received. I went on the live chat and all they could tell me was that they have not received an order from me. I tried the next day and they said they have found my order. When I asked them to confirm the size, colour and dresses I ordered they said they can still not find the order. I made a copy of the conversation and got in touch with paypal. 1 day later I received an email from paypal that… Read Full Review

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★★★★★

“Amazing so pleased ”

Written on: 09/04/2012 by missmeady (1 review written)

I was worried about ordering from this site but i needed a wedding dress fast for a low price but still want to look amazing im so so so so glad i ordered. my dress arrived in the time stated and it is amazing just like the picture looks is so white just how i wanted fits amazing looks amazing feels amazing im so excited for my big day thank you so much dressesonline i will order again and will recomend xxxxxx… Read Full Review

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Guest's Response to missmeady's Review

Written on: 26/06/2012

you cant even write a fake feasable review dressesonline disgrace

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★☆☆☆☆

“Still no sign of my dress and dreadful customer service”

Written on: 09/04/2012

Same experience as the other people who have reviewed this company. The website is very glossy and eye catching and nothing on the site gave the game away that the dresses are in fact manufactured in China. They even have a UK warehouse address for returns. I stupidly didn't read any reviews until after I had ordered and immediately regretted what I'd done. I ordered my dress on 7th February for a ball I was attending on 17the March. It is now 9th April and still no sign of it. I have contacted… Read Full Review

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★☆☆☆☆

“I too ordered from this company on 21st February. A...”

Written on: 02/04/2012 by Jill5 (1 review written)

I too ordered from this company on 21st February. A Prom dress for my daughter and another dress for her 18th birthday. Delivery should have been on 9th March and we are still waiting. I have emailed them several times and had different excuses each time. Today I have made a complaint to PayPal, hopefully I will get a refund of the £155 I paid and thankfully we don't need the dresses until June so a day out in town will be called for. Do not purchase anythinkg from this 'company'… Read Full Review

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★☆☆☆☆

“STAY WELL AWAY”

Written on: 30/03/2012 by ptuthill (1 review written)

ordered a dress from this site on the 8th of February 2012. After spending almost 2 months e mailing them about the dress they blocked me from their site and I could no longer get a hold of anyone apart from through my e mail address! They kept me waiting till way past the 45 day cut off point for a paypal refund and then no one could help me,. The dress cost £103. However I have e mailed them 5 times a day for two and a half weeks asking them to refund my full amount so that I could… Read Full Review

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★☆☆☆☆

“KEEP AWAY FROM THEM”

Written on: 29/03/2012

I ordered a dress and 4 months later it had still not arrived. I emailed them and they were full of excuses, saying that they were too busy to make my dress, then they said they would get back to me and they never did. Luckly I payed through paypal so i got my money back. My advice is DO NOT BUY FROM THEM!!!!… Read Full Review

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★☆☆☆☆

“Run by Con artists!!!!”

Written on: 19/03/2012 by carlj1980 (1 review written)

Absolutely terrible company to deal with...My wife ordered a dress for her 30th Birthday on the 4th Feb, 7 weeks later and we were still waiting for it..! No email, no tracking number and no response when we contacted them. Luckily, we paid for the dress via PayPal and opened up a case against them for the total cost of £103.00 which we got a full refund for within 2 days, Considering that PayPal said it could take upto 30 days to get a result. Makes me think that PayPal are aware that they… Read Full Review

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★☆☆☆☆

“Never Buy anything from this site!!!!!!!!”

Written on: 13/03/2012

This is the worst site ever. I placed an order on the 12th of Feb and one month alter i still had any response from them. I have tried to contact them via the useless web chat however they dont have anything helpful to say other than its still in the factory...There is no customer service number you can call so you are stuck.... I have rasied a dispute claim over paypal so fingers crosses I get my Money Back… Read Full Review

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★☆☆☆☆

“RIP OFF, RIP OFF, RIP OFF”

Written on: 12/03/2012 by DuoTrans (1 review written)

DON'T EVEN THINK ABOUT Ordered a dress for my daughters prom, sent all measurements etc over 5 weeks ago and still no dress!!!!!!! They took my money quick enough! I now have one devastated young girl who is in tears! Prom is only 2 weeks away. Customer service, is there any?????????, the live chat is a joke, they just keep drawing the process out to get beyond the PayPal dispute process Unfortunately I can't get these scores into a minus amount They shouldn't be able to get away with… Read Full Review

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Jinny1701's Response to DuoTrans's Review

Written on: 13/03/2012

i am sorry you too have lost out to this company - i too am so angry - my friend had ordered four bridesmaid dresses - they are appalling! i have posted a copy of an email onto their Facebook page and i will keep on commenting until they do something! trading standards are involved but don't hold out too much hope as they are based in china!!

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Ptuthill's Response to DuoTrans's Review

Written on: 30/03/2012

Keep at them with some threatening e mails about reporting them to the police or fbi fraud it takes a few weeks and about 5 e mails a day but you will get your money back it has taken me over a month they are the worst company ever!!

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★☆☆☆☆

“DON'T ORDER FROM THIS WEBSITE!! IT IS A SCAM!”

Written on: 12/03/2012

I ordered a dress from this website hoping for a dress that looked like the picture displayed on the website, after the days of delivery, the dress came it was the wrong colour, too small, poor quality on the zip and the beading was nothing like the picture. Also there is a DUTY TAX that you have to pay that they do not tell you about on the website. we asked for a refund and they took time to actually reply with the details for refunds, offering only 15% of the price for tailoring and asking… Read Full Review

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