Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“do not buy form here”

Written on: 30/05/2012 by Roysty (1 review written)

I ordered a dress for my daughters wedding on April 14th and gave them extra time until the end of May. I have emailed many times and had no response from them. I now have the added burdon of looking for something to wear. Steer clear of this web site-they are a rip off. I am going to report them to the trading standards and hopefully they will be removed from the web site… Read Full Review

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★☆☆☆☆

“do not buy from here!”

Written on: 28/05/2012

This website is now called www.dressesonlinesale.co.uk. We ordered my daughter's prom dress 12 weeks ago. Despite many promises that it will be delivered we have still not received it. They are now not replying to our web chat requests. They do not reply to our emails- we have no proof of our emails being sent as the emails go via their website, there is no telephone number and they refused to give us a number when we requested one. They wait until your 45 days are up on your paypal guarantee… Read Full Review

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Guest's Comment

Written on: 06/06/2012

I agree with the above comment, my comment would be"do not go anywhere near them"
Their customer service is a joke - it is easily the worse experience i have ever had with online shopping.
They said i paid by Paypal but unfortunately for i did not but as i paid with credit card i am hopeful of getting my money back.
Please go no where near the site

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Dreamygirl's Comment

Written on: 13/06/2012

I also bought a prom dress from this site, but I am very satisfied with this site.Just because of their excellent customer service.They replied to my mail immediately,and solved all my questions via live chat.

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Luckcat's Comment

Written on: 13/06/2012

why. i am lucky. i bought a dress from dressesonline, which one is even more beautiful than what it shows in the picture.

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Guest's Comment

Written on: 07/06/2012

My wife has also had a very bad experience, customer service does not exist. We have returned the dress after being 9 weeks late, the quality is very poor. We have tried to contact the office at Portsmouth with no success. If you e-mail them to reply, they don't! DO NOT USE THIS COMPANY.

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★☆☆☆☆

“1 Day Too Late!”

Written on: 26/05/2012 by Laurenjx16 (1 review written)

In the middle of April we ordered a prom dress from this website for the 25th May, On the live chat we were guaranteed that it will arrive for that date and said that the factory is in the UK. 1 week before my prom, we talked to someone on live chat again and said that it will arrive on time. A couple of days before prom I had to go to the shop and buy a prom dress (which is actually a lot better than the one I ordered). It got to today (26th May) and it arrived. The stitching is a little off… Read Full Review

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Guest's Response to Laurenjx16's Review

Written on: 29/05/2012

I'm not sure if the factory is in the UK. When I found a fault, they suggested I should get it repaired locally and they would refund half the cost of the dress. i refused, then they pferred a full refund. Guess what happened next.....?

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Guest's Response to Laurenjx16's Review

Written on: 08/06/2012

Agree, their timing is terrible!
The website is a scam!!! DO NOT BUY FROM THEM!!!

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★☆☆☆☆

“Constantly fobbed off !!!”

Written on: 26/05/2012 by Racey99 (1 review written)

We ordered a prom dress from this company on the 13th of April, the website promised delivery within 26 days, but guess what? Yes your right nothing apperaed. We then tried using the live chat, unlike others who have been able to connect to live chat, all we got was "all our operators are busy with other customers" messages for hours so we gave up. An E-Mail was sent and two days later we got a garbled replt, something to do with the person replyig not being at the warehouse. Then without… Read Full Review

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★☆☆☆☆

“Do not buy from here”

Written on: 26/05/2012

I ordered my dress on 5/4/12 and after chasing by email a number of times it finally arrived yesterday 23/5/12. The dress was the A line in gold. it has marks on the back of the dress and the zip does not do up properly because the belt is too thick. I am now having emails back and forth trying to get an address to send the dres back and get a refund. I really wished I had seen this site before, please be warned if ordering from here… Read Full Review

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★☆☆☆☆

“CLOSE CALL!!”

Written on: 25/05/2012 by mand3liz (1 review written)

I ordered from these people because my frind had a dress from there and to be fair it was lovely, so i ordered 3 dresses! when I tried to log in to their site they had no record of my or my order but it had been paid via paypal. Alarm bells rang so i looked at reviews......panic set in so i raised a dispute with paypal, rang my credit card to ask them to request a refund and less than 24 hours later I have been refunded, to my surprise as it had been 6 days since i ordered. YAY Moral of my… Read Full Review

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★☆☆☆☆

“AVOID THIS WEBSITE AT ALL COSTS!!!”

Written on: 25/05/2012

This website is a total scam. I have read pleanty of reviews on this site and my experience is the same. My order was placed months ago, I have never received the dress, I have contacted them on many occasions and get fobbed off with different excuses. I was eventually offered a refund which was allegedly going to take 1-7 days to be paid in to Paypal but this has never occurred. I have notified Trading Standards of my experience and Paypal. Clearly there are plenty of people in the same… Read Full Review

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★☆☆☆☆

“SCAM!”

Written on: 24/05/2012

I ordered four dresses on the 27th of april, and they still havent arrived yet! After finding out that two other girls in my year had ordered from this website to get a prom dress and they hadnt came i realised it was a scam! The dresses may seem cheap and pretty but its all a lie. Ensure if you want to take the risk that you pay by PayPal! I didnt and i am now £300 down and i highly doubt that i will get it back. I emailed them many times asking where my dresses where and after emailing three… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS WEBSITE, IT IS A SCAM”

Written on: 24/05/2012

This website is ridiculous, they have scammed me and 2 other girls in my year group, when we have been trying to find a prom dress. they keep you interested and appear helpful for the first 45 days after you order, and then after that they take your money and there is no possible way to refund it. I read the delivery options and they say they offer a rush, super rush or standard delivery however these options were not available when ordering. after ordering my dress i emailed them to find out… Read Full Review

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Lovemelody's Comment

Written on: 14/06/2012

I definitely recommend this site.Very reasonably priced, great service and fast shipping.

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★☆☆☆☆

“I ordered a dress from this company. It was supposed...”

Written on: 22/05/2012

I ordered a dress from this company. It was supposed to take 30 days to make. After 90 days and numerous e mails (which weren't answered) i was told there was a problem with the ordering system and it would take another 26 days, as there was only a week left to the wedding, i had to cancel and try to find a dress elsewhere, i am still waiting for a refund. I would not reccomend this company to anyone… Read Full Review

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Guest's Comment

Written on: 23/05/2012

I have had the same problem. I have contacted Trading Standards and also emailed a complain to Paypal to inform them that the user is committing fraud. I doubt our money will ever be returned as my order was placed in January but i'd like to try everything possible to get this website closed down to prevent this from happening to others. If you also make contact with Trading Standard/Citizens advice then it might hold more weight

Joanne

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★☆☆☆☆

“ITS A SCAM COMPANY!!”

Written on: 21/05/2012

Hi Girls, Just a quick note to say - please DO NOT USE THIS COMPANY as it is a complete SCAM!!!!! I ordered my dress early April, which should've arrived for the 1st/2nd week of May. Up until this point the online 'Live Chat' facility had been great and I felt confident by their prompt replies and also the website gave me no reason not to trust their them - but basically as time went on and my dress became more overdue I chased my order everyday (several times!) and just got spun a different… Read Full Review

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★☆☆☆☆

“Let down for my daughters wedding”

Written on: 17/05/2012 by Talkingoftricia (1 review written)

I had previously ordered from another chinese company so felt reasured when i saw this company had a UK warehouse and a UK head office address. I ordered the dress and waited and waited, i then contacted them and they said it was on it's way. I received the dress to find it was to small, so after numerous emails i was asked for photographic evidence to get a returns form. After two more weeks of argueing via email over how much refund i was to receive i have posted the dress back. The email… Read Full Review

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Guest's Response to Talkingoftricia's Review

Written on: 18/05/2012

This is exactly what happened to me with my two daughters who were bridesmaids. I ordered the dresses, paid for them. They came the day before the wedding which meant I had to buy other dresses but when they arrived they were so poorly made we could not have worn them anyway. They were also very strangely shaped and didnt fit my girls.

I have been fighting back and forth for my money back but no joy as yet. I have reported them to paypal and ebay but still they are getting away with it.

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Happykid4's Response to Talkingoftricia's Review

Written on: 21/05/2012

Having read this review I opened a dispute on Paypal Friday night. I have received email from Paypal this morning saying the dispute is ended as I'm refunded. There was a note on it saying "Dear customer, I am glad to tell you that your package has been dispatched. But we need some time to gather all tracking number together in our order system, that's take a while. I will inform you as soon as I got your tracking number".....they must have had a change of mind after and decided to refund?? I now am faced with the dilemma of getting another dress for my daughter (debs) ASAP??

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★★★★☆

“Beautiful dress”

Written on: 16/05/2012

I ordered this without reading the reviews first so I was getting nervous when my dress hadn't arrived 3 weeks after the order. I sent emails and always got a reply telling me when it was being made and when it was dispatched. The dress arrived just over a week later than expected but it is beautiful and fits perfectly. I would order from them again but just make sure you give yourself plenty of time… Read Full Review

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★☆☆☆☆

“FAKE!”

Written on: 15/05/2012

DO NOT USE THIS WEBSITE, IT'S A FAKE AND YOU'LL GET SCAMMED!!!!!!! IT HAS RUINED MY PROM COMPLETELY AND I AM SO UPSET. DON'T LET THIS HAPPEN TO YOU… Read Full Review

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Guest's Comment

Written on: 16/05/2012

I agree. my dress is a month late. I keep emailing and a different person keeps emailing back saying they will get back to me. there is no phone number and I have lost my money...i doubt i will ever get it back. I know they are based in london...im thinking of going up there in person and asking them for a refund!!

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★☆☆☆☆

“Dont fall into the same trap i did”

Written on: 14/05/2012

do not use this site i have been waiting around 2 months for my dress and it still havent been shipped out. they have told me a few times that it should come before the 15th of may however they have started ignoring my plees to find out where my dress is. i stupidly ordered a dress from this website without reading its reviews after seeing all the reviews are like 1/5 stars and all of them are saying its a scam however there are few reviews saying its amazing i believe the company wrote those… Read Full Review

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★☆☆☆☆

“DO NOT USE WEBSITE”

Written on: 11/05/2012

Used to be named dressesonline.co.uk now called dressesonlinesale.co.uk they likely had to change their name because people found out about the scam. Basically they have beautiful and cheap dresses and make you think it's based in the UK. It's not until you buy something you find out it's Chinese. They don't deliver your dress on time and any chat you have with them they try and drag out the refund proccess until the 45 pay pal day return policy ends. IF YOU HAVE ORDERED FROM THEM GET YOUR… Read Full Review

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Mand3Liz's Comment

Written on: 24/05/2012

Arghhh i didnt read reviews have ordered 3 dresses last week!! i have oponed a dispute with paypal is there anything else i can do? please

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★☆☆☆☆

“DO NOT USE DRESSESONLINESALE!!!!!!”

Written on: 11/05/2012

If you read any positive reviews about this company then THEY HAVE WRITTEN IT THEMSELVES! Do not use this company however tempting it seems. Order placed on 24 February and am still waiting 11 May!! You will be fobbed off every day, "Your order will be shipped in 3 days, please be patient". Do not waste your money, find a local dressmaker who may charge you slightly more for the dress but you know the quality will be good, the fitting will be exact and the dress will resemble the one you want… Read Full Review

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★☆☆☆☆

“Prom dress for our daughter”

Written on: 11/05/2012

This firm consists of liars, cheats and crooks DO NOT USE THEM. They have lied many, many times… Read Full Review

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★☆☆☆☆

“Donna”

Written on: 09/05/2012 by katykaty (1 review written)

Whatsmore I've been emailing with them and everyday someone else has been writing to me completely different information. That's not the end of my disappointment, dress which I received after so long time was in very poor condition with many scratches and really poor workmanship. The only one good thing is that I received refund, but that was not so easy as well… Read Full Review

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★☆☆☆☆

“LIES LIES LIES!!!”

Written on: 06/05/2012 by Annoyed_Customer (1 review written)

After reading the reviews on this website I am shocked that there is any positive reviews, in fact im annoyed that I even have to give them a 1 star review. After ordering a prom dress on a different website and having to go through the ordeal of ordering a size 12 dress and receiving a size 8 dress from china I wanted to order a dress from a UK website, so imagine my shock when I find out that this website also makes their dresses in china. My prom is on Thursday, the dress was meant to arrive… Read Full Review

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Guest's Response to Annoyed_Customer's Review

Written on: 08/05/2012

i completley agree. my mo has ordered a dress from here over a months ago and they have taken her money and she has recieved NO DRESS.
angry and frustrated !!!

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Guest's Response to Annoyed_Customer's Review

Written on: 20/05/2012

Did you receive a full refund as the dress didn't arrive?

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