Dresses Online Reviews - www.dressesonline.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“Let down for my daughters wedding”

Written on: 17/05/2012 by Talkingoftricia (1 review written)

I had previously ordered from another chinese company so felt reasured when i saw this company had a UK warehouse and a UK head office address. I ordered the dress and waited and waited, i then contacted them and they said it was on it's way. I received the dress to find it was to small, so after numerous emails i was asked for photographic evidence to get a returns form. After two more weeks of argueing via email over how much refund i was to receive i have posted the dress back. The email… Read Full Review

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Guest's Response to Talkingoftricia's Review

Written on: 18/05/2012

This is exactly what happened to me with my two daughters who were bridesmaids. I ordered the dresses, paid for them. They came the day before the wedding which meant I had to buy other dresses but when they arrived they were so poorly made we could not have worn them anyway. They were also very strangely shaped and didnt fit my girls.

I have been fighting back and forth for my money back but no joy as yet. I have reported them to paypal and ebay but still they are getting away with it.

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Happykid4's Response to Talkingoftricia's Review

Written on: 21/05/2012

Having read this review I opened a dispute on Paypal Friday night. I have received email from Paypal this morning saying the dispute is ended as I'm refunded. There was a note on it saying "Dear customer, I am glad to tell you that your package has been dispatched. But we need some time to gather all tracking number together in our order system, that's take a while. I will inform you as soon as I got your tracking number".....they must have had a change of mind after and decided to refund?? I now am faced with the dilemma of getting another dress for my daughter (debs) ASAP??

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★★★★☆

“Beautiful dress”

Written on: 16/05/2012

I ordered this without reading the reviews first so I was getting nervous when my dress hadn't arrived 3 weeks after the order. I sent emails and always got a reply telling me when it was being made and when it was dispatched. The dress arrived just over a week later than expected but it is beautiful and fits perfectly. I would order from them again but just make sure you give yourself plenty of time… Read Full Review

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★☆☆☆☆

“FAKE!”

Written on: 15/05/2012

DO NOT USE THIS WEBSITE, IT'S A FAKE AND YOU'LL GET SCAMMED!!!!!!! IT HAS RUINED MY PROM COMPLETELY AND I AM SO UPSET. DON'T LET THIS HAPPEN TO YOU… Read Full Review

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Guest's Comment

Written on: 16/05/2012

I agree. my dress is a month late. I keep emailing and a different person keeps emailing back saying they will get back to me. there is no phone number and I have lost my money...i doubt i will ever get it back. I know they are based in london...im thinking of going up there in person and asking them for a refund!!

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★☆☆☆☆

“Dont fall into the same trap i did”

Written on: 14/05/2012

do not use this site i have been waiting around 2 months for my dress and it still havent been shipped out. they have told me a few times that it should come before the 15th of may however they have started ignoring my plees to find out where my dress is. i stupidly ordered a dress from this website without reading its reviews after seeing all the reviews are like 1/5 stars and all of them are saying its a scam however there are few reviews saying its amazing i believe the company wrote those… Read Full Review

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★☆☆☆☆

“DO NOT USE WEBSITE”

Written on: 11/05/2012

Used to be named dressesonline.co.uk now called dressesonlinesale.co.uk they likely had to change their name because people found out about the scam. Basically they have beautiful and cheap dresses and make you think it's based in the UK. It's not until you buy something you find out it's Chinese. They don't deliver your dress on time and any chat you have with them they try and drag out the refund proccess until the 45 pay pal day return policy ends. IF YOU HAVE ORDERED FROM THEM GET YOUR… Read Full Review

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Mand3Liz's Comment

Written on: 24/05/2012

Arghhh i didnt read reviews have ordered 3 dresses last week!! i have oponed a dispute with paypal is there anything else i can do? please

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★☆☆☆☆

“DO NOT USE DRESSESONLINESALE!!!!!!”

Written on: 11/05/2012

If you read any positive reviews about this company then THEY HAVE WRITTEN IT THEMSELVES! Do not use this company however tempting it seems. Order placed on 24 February and am still waiting 11 May!! You will be fobbed off every day, "Your order will be shipped in 3 days, please be patient". Do not waste your money, find a local dressmaker who may charge you slightly more for the dress but you know the quality will be good, the fitting will be exact and the dress will resemble the one you want… Read Full Review

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★☆☆☆☆

“Prom dress for our daughter”

Written on: 11/05/2012

This firm consists of liars, cheats and crooks DO NOT USE THEM. They have lied many, many times… Read Full Review

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★☆☆☆☆

“Donna”

Written on: 09/05/2012 by katykaty (1 review written)

Whatsmore I've been emailing with them and everyday someone else has been writing to me completely different information. That's not the end of my disappointment, dress which I received after so long time was in very poor condition with many scratches and really poor workmanship. The only one good thing is that I received refund, but that was not so easy as well… Read Full Review

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★☆☆☆☆

“LIES LIES LIES!!!”

Written on: 06/05/2012 by Annoyed_Customer (1 review written)

After reading the reviews on this website I am shocked that there is any positive reviews, in fact im annoyed that I even have to give them a 1 star review. After ordering a prom dress on a different website and having to go through the ordeal of ordering a size 12 dress and receiving a size 8 dress from china I wanted to order a dress from a UK website, so imagine my shock when I find out that this website also makes their dresses in china. My prom is on Thursday, the dress was meant to arrive… Read Full Review

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Guest's Response to Annoyed_Customer's Review

Written on: 08/05/2012

i completley agree. my mo has ordered a dress from here over a months ago and they have taken her money and she has recieved NO DRESS.
angry and frustrated !!!

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Guest's Response to Annoyed_Customer's Review

Written on: 20/05/2012

Did you receive a full refund as the dress didn't arrive?

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★★★★☆

“Beautiful dress”

Written on: 05/05/2012

I received my dress yesturday just in time for my prom next week. I ordered it on 18.3.2012 and had to keep chatting online as it was late. The dress is absolutely gorgeous exactly like the one on website. My advice is if you are waiting for a dress and it is late just keep pesturing them as the end product is worth it. I think as the dresses are made in China and obviously they are busy the lack of consistent information about where the dress is up to can be worrying. Order plenty of time in… Read Full Review

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★☆☆☆☆

“stay clear from this company”

Written on: 04/05/2012

I ordered a dress on 26th feb 2012 and paid through paypal, i was expecting the dress in about 28 days and nothing so sent a email to them and the reply was it is being made now, sounded good more time went past so emailed again and was told the same thing, i then sent emails on a daily basis some days i sent 5 or so and they just replied then other lies which each email they sent contradicted each other, after 60+ days i cancelled the order and was told id get my money back in 1/3 3/5 days… Read Full Review

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★☆☆☆☆

“It's hell.”

Written on: 03/05/2012

If I could give it no stars I would. Found my perfect prom dress ordered it as waited for a month and a bit. The dress never turned up. And they kept telling me it would be dispatched in the next 10 days. They are terrible. They clocked on I knew it was a scam so They kept terminating my chats. So in The end I managed to get my order cancelled and got a refund. I urge you not to order off this website. You may think there are some positives but the majority are negative results. Horrific… Read Full Review

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★★★★☆

“Beautiful dress!!”

Written on: 25/04/2012 by Sharon66 (1 review written)

I am sad to read so many negative reviews about this company but please apart from my dress being 4 days late, it arrived and is beautiful!! I was starting to panic as the dress was never coming and i send several emails but can honestly say the end product is going to be proudly worn for my wedding. I would use them again but i would allow longer than stated for delivery… Read Full Review

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★☆☆☆☆

“ITS A SCAM!”

Written on: 23/04/2012

Please, please, please do not use this company! They've basically taken my money for a bridesmaid dress that hasn't turned up! They've missed every deadline, and then begged me not to go through Paypal to get my money back, saying they would refund me.....then like an idiot I waited...only to find that now i'm over the Paypal 45 day limit so I've no bridesmaid dress and no money! Don't listen to anything they say...it's all lies! DO NOT USE THIS COMPANY! Also very cross with Paypal for… Read Full Review

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★☆☆☆☆

“DO NOT EVEN THINK ABOUT USING THEM!”

Written on: 23/04/2012 by KarenWood (2 reviews written)

What a joke! I ordered my dress over 60 days ago....still waiting for it to arrive. Each time I chat with them they tell me it will ship in 3-5 days. You speak to different people every time, and none have a record of what the last person said - so you have to go over everything from the start. Frustrating? Very! I've actually contacted UK Trading Standards as this company is terrible. Now I know you will get some people who will say - "why buy from a website from China?" Why not? You… Read Full Review

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Guest's Response to KarenWood's Review

Written on: 30/04/2012

Im still waiting and its been a month! is there a number so i can talk to someone over the phone?

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Karenwood's Response to KarenWood's Review

Written on: 01/05/2012

No, sorry I just persevered with the chats.
I would ask for my money back if I were you - and go elsewhere.

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★☆☆☆☆

“WWW.DRESSESONLINESALE,CO.UK”

Written on: 21/04/2012

Dresses online do not exist anymore it is now dresses online sale! i imagine they had to change their name because they have been found out. It is a scam; they take the money for your order very quickly and then do not deliver the item on time. When you contact them through customer service or online chat they drag the process out with false promises which conveniently takes you past the pay pal cut-off time to raise a dispute so unfortunately you cannot then claim your money back. Do not… Read Full Review

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★☆☆☆☆

“ABSOLUTELY SHOCKING!!!!!! AVOID LIKE THE PLAGUE.”

Written on: 18/04/2012

I ordered 4 dresses i did recieve them and they were really nice however i needed to return 1 of the dresses as it had a faulty zip and that's when all problems started they somehow blocked me from accessing thier website must av been by blocking my i.p address,so i used my sisters computer to access page and went on live chat,after a heated discussion they reluctantly attached a returns form which i submitted.I returned parcel via special delivery so they would have to sign for it and that i… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 16/04/2012

Ordered a wedding dress and a bridesmaids dress on the 20th of March this year, spent plenty of time checking the calendar to make sure they would be delivered in time for a fitting on the 21st April, delivery was due (according to the terms of their website) today, and nothing! Myself and my partner have been chasing them up via Email and live chat for the past week for an order status update and have been fobbed off every time with promises that they would contact us, which they didn't. I… Read Full Review

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Guest's Comment

Written on: 17/04/2012

i absolutly agree with you i am in the same situation ,

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Guest's Comment

Written on: 14/05/2012

Ok the dresses did turn up on the a couple of days later after we had gone out into town and buy a bridesmaid dress (which to be honest is a LOT nicer than what we ordered). As for the brides dress that had to be altered as it was made 8inchs too small around the hips luckily, we had a relative who could do this. Not a complete disaster but still would seriously reconsider ever using dressesonline again.

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★☆☆☆☆

“No promised refunds!”

Written on: 12/04/2012 by SusieJJ (1 review written)

I have ordered 2 dresses which have come but one needs returning as it's too small but there is no return address or details how to do it. The website has gone down and I have no way of returning it. I thought the company was in the Uk and as it offered a returns service I decided to buy them. It is a scam so do not buy from them. I realised after they had taken my money that it was from China as a badly written email replied to me… Read Full Review

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Guest's Response to SusieJJ's Review

Written on: 12/04/2012

Hi there. Just wondering, when did you order the dresses?
I ordered a dress from them, and am wondering how long I should wait before getting a refund from Paypal.

Thanks. I should have read all of these reviews before I ordered!

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Guest's Response to SusieJJ's Review

Written on: 16/04/2012

i have been lucky enough to get the dress today its ok and i hope my daughter likes it, i had terrible trouble contacting them but i did get an email yesterday, the website is available today as i've just checked go to the help or contact us page and write to the london address. if still no joy contact consumer direct they will help you sort it out

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Susiejj's Response to SusieJJ's Review

Written on: 16/04/2012

The website is actually www.dressesonlinesale.co.uk so that is why I couldn't find it. I have to send photos of the dress before they will send a refund which I am hoping they will honour.

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Susiejj's Response to SusieJJ's Review

Written on: 13/04/2012

I ordered on the 13th March and the delivery came on the 10th April. I would suggest you get in touch with paypal asap as the website www.dressesonline.co.uk has been taken down and was the only way to get in contact with them. I too wish I had seen the comments on here beforehand and realised it was coming from China!

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★☆☆☆☆

“WHAT A JOKE !!! SHOCKING CUSTOMER SERVICE !!!”

Written on: 11/04/2012

I ordered a dress from this company noting that they accepted returns. The dress arrived, packaged very well and was a well made nice dress. Unfortunately it was too small. I emailed immediately and asked how to return the product explaining the reason for return. The reply emails kept asking for photos so that the same error could not be made again. I explained that there was no error it simply did not fit. I attached 2 photographs as requested. I received an email redirecting me to another… Read Full Review

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