HAVE REPORTED THIS COMPANY-DON'T USE!!!!

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jbrockba's review of Dresses Online - www.dressesonline.co.uk

★☆☆☆☆

“HAVE REPORTED THIS COMPANY-DON'T USE!!!!”

Written on: 10/06/2013 by jbrockba (1 review written)

Ordered a 'Pink Princess One Shoulder' Prom dress for my daughter in a UK size 10 (ALL her clothes are a UK size 10).
The dress arrived- and was far too small- definitely a UK Size 6-8 and NOT a size 10.I even took the dress to a tailor to see if alterations could be made but, due to a jewelled band, nothing could be done- plus they had not left enough spare material for alterations. The dress, plus delivery cost me £115.00.
I contacted the live chat and was originally heartened to be told that I should email the company and should receive a refund within 5 days. I emailed the company and was asked to send photos of my daughter wearing the dress so they could 'learn'. I was a little suspicious of this and ensured that my daughters modesty remained in tact in the photos.
I then received an email asking me to 'understand' that they needed to pay tailors etc and would I accept a refund of £15.00 !!!!!! I refused. Several emails later (including one from Fiona Green, infamous on this review site it would seem!!) it became apparent that obtaining a refund was not going to be easy- so I agreed on a compromise of a £60.00 refund, plus keeping the dress.
Despite promises of the refund being issued within 72 hours (and then 12 hours when I chased 5 days later!!) surprise, surprise no money has been transferred.
They now refuse to answer any emails or any live chat requests.
I have no reported them to Action Fraud AND WOULD ENCOURAGE OTHERS TO DO THE SAME in order that they are not able to take money from anyone else.

  • Pink Princess One Shoulder Prom Dress - £115.00 incl delivery.

    Goods purchased & cost

  • On time

    Delivery

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Alexreaderiow's Response to jbrockba's Review

Written on: 17/06/2013

i am having an issue too, ordered 2 dresses in error they took £137 from paypal said this has been refunded and it hasn't !!!!!

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Poleperfection's reply to Alexreaderiow's Comment

Written on: 05/06/2014

I received my first order next day so decided to reorder 2 more dresses but they still haven't arrived
Who do we complain 2 ? The site needs closing down Asp

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