Written on: 10/06/2013 by jbrockba (1 review written)
Ordered a 'Pink Princess One Shoulder' Prom dress for my daughter in a UK size 10 (ALL her clothes are a UK size 10).
The dress arrived- and was far too small- definitely a UK Size 6-8 and NOT a size 10.I even took the dress to a tailor to see if alterations could be made but, due to a jewelled band, nothing could be done- plus they had not left enough spare material for alterations. The dress, plus delivery cost me £115.00.
I contacted the live chat and was originally heartened to be told that I should email the company and should receive a refund within 5 days. I emailed the company and was asked to send photos of my daughter wearing the dress so they could 'learn'. I was a little suspicious of this and ensured that my daughters modesty remained in tact in the photos.
I then received an email asking me to 'understand' that they needed to pay tailors etc and would I accept a refund of £15.00 !!!!!! I refused. Several emails later (including one from Fiona Green, infamous on this review site it would seem!!) it became apparent that obtaining a refund was not going to be easy- so I agreed on a compromise of a £60.00 refund, plus keeping the dress.
Despite promises of the refund being issued within 72 hours (and then 12 hours when I chased 5 days later!!) surprise, surprise no money has been transferred.
They now refuse to answer any emails or any live chat requests.
I have no reported them to Action Fraud AND WOULD ENCOURAGE OTHERS TO DO THE SAME in order that they are not able to take money from anyone else.
As rated by our community of reviewers
" Awesome as always " Read More
" Where is my order??? " Read More
" Didn't give a refund even when they were at fault " Read More
" Such appalling Customer Service " Read More
" First class service " Read More