written by BriceBaxter405 on 23/06/2016
I buy a lot of clothes online from a lot of merchants and never have I not received what I ordered. I have been waiting over 6 weeks for an item bought from this online store, with no tracking provided and no response to my reasonable enquires. I now don't care about what I ordered which was a pair of pants and instead am just seeking to recover my money through Paypal. I am not confident about succeeding in this action. Do not, I repeat do not deal with this merchant if you don't want to lose your money. They are not engaging in a fair business. Disgraceful.
written by zenni on 28/02/2016
I saw the website and they have adoorable clothing so I ordered a dress I have been waiting for it for 2 months I never got a tracking number im so stressed out about this I feel I wont get the attention I deserve on my next order I should be exdpecting this id my money there dealing with treating me like im invisible, the tthing about not having a traking number is unprofesional.
written by abcd7 on 12/09/2014
Bought a few items for my daughter as a surprise because she wanted something special and different for a special night and I knew that she had been looking at an outfit on this site but was too broke to buy it. Customer service was initially good, I was impressed, they seemed nice and friendly, not faceless and have a social media presence but now think this is how they manage to sell to people by seeming to be nice and attentive. Most of the clothes are made to order in women's sizes although you can pay extra to have them custom made which seems like a far better deal, if they actually get it right. Sizing is obviously different in every shop so it is unwise to order from here, when it says that they do not do refunds because it is made to order. (Great get out clause for not refunding if people have the wrong size despite it not being their fault). We looked at their size chart and used it but it has a disclaimer of not being accurate as they get clothes from different designers???? Not very good considering that they seem to make most of it themselves, made to order! Anyway, the dress did not fit, waist measurement was not as in their size chart which is unfair when it is their mistake. Customer service seems to stop here as I received no further help and we only had a few days until daughter's event. Luckily, it was too big so my neighbour altered it around the waist. We were lucky that it was not too small. So I had a happy daughter in the end. Even though these clothes are made to order and made here, they are made from the cheapest fabrics and are no better than Chinese-made goth clothes, the actual finish on hems and seams was worse. I am aware that goth clothes seem to be more expensive than other things but why are they always so bad?? Other items seemed fine but my daughter said that all the items could be sourced on the internet for a lot less. Lesson learned and will not be surprising her and defo not buying from this website again.
written by Garnerug318 on 26/04/2014
I have used Dracinabox a couple of times now and I am very impressed by the level of customer care, professionalism and friendliness. There is a wide range of items on their website to suit every occassion. I buy for myself and also gifts for a likeminded friend and the site never fails to have something that is perfect for us both. The site itself is very user friendly and fun to use (coffin shopping basket) I will definately use Drac In A Box again in the near future.
written by on 03/01/2014
Excellent customer service. I was kept informed of my order every step of the way. Unfortunately, I had to send the shoes back as they were too small but the replies I have got from the managers have been sincere and kind, offering an exchange or refund. It's that kind of interaction that makes me more inclined to buy from smaller internet businesses. I really hope that more people buy from them as they are absolutely wonderful
written by keith.krause on 28/11/2013
I see they had trouble in the past, but obviously this is behind them. Very rapid service (to Switzerland), product exactly as advertised. A bit pricy, but it is what I needed.
written by finkei on 05/10/2013
As anew customer ordering goods for the first time I was totally satisfied with the ordering process, delivery time and the tracking of my order via updates via E mail. Keep up the Good work and every success in your new venture I will definitely be ordering online again and recommending Drac in a box to my interested friends. Keith
written by on 23/08/2013
Drac-In-A-Box has assisted me every step of the way when I had a question about my order or profile. NO company compares to the experience I have had with them! They replied in very reasonable time until most places that either don't care or reply weeks later. I am VERY satisfied with the professionalism and DEAD-ication that Drac-In-A-Box has given me! I am truly happy to do business with them and will share with friends!
written by Bobcoops on 22/03/2013
I asked if Drac In a Box could supply the jolly roger shirt in three weeks as the website says it could take up to six weeks. They responded quickly by email, kept me informed and I received the made to order shirt in 11 days. The quality of the shirt is great. 10/10.
written by on 22/12/2012
Great store, with fast delivery, where you can find Alchemy Gothic's rarities. I am very happy with their service and will return for sure to shop at this store.
written by on 21/11/2012
Nicole and Loris went out of their way to go above and beyond my expectations. The product itself was seamlessly crafted and entirely worth purchasing. They are currently trying to repair the store's tarnished reputation since it was damaged under its previous ownership, and they are doing a commendable job of bringing dignity and integrity back to Drac In A Box. I would highly recommend their website and, if in doubt, email them to discuss the item you want; they bent over backwards to make sure that my order was perfect, and I have no reason to believe they wouldn't do the same for anyone else.
written by on 20/11/2012
WOW such great customer service =9 they always respond quickly and are very cheerful and polite.. shop here with confidence that you will receive excellent customer service.. these people ARE THE POEPLE LOL =9
written by katie.green on 08/11/2012
I had my eye on some items of make up from a wonderful company in America for a number of months, then found out that Drac In a Box had started stocking them! Over the moon, naturally I placed my order straight away. Unfortunately, due to circumstances WAY beyond Drac In a Box's control *cough* Royal Mail *cough* the delivery was unsuccessful. Since then, Nicole and Loris have gone out of their way to make things right. You just don't get that kind of service elsewhere! So many thanks to Drac In a Box, I cannot recommend them highly enough, their customer service truly is second-to-none!
written by LordFalcon666 on 19/10/2012
We bought the "Gothic elegance black jacquard Debutante" dress from Drac In A Box and we wanted it custom fit, for a gothic festival in germany. So first thing - as usual - making contact for the "what do you need" part - since we hadn't dealt with custom clothing before. There was also the "how long would it take about" and the question of payment and delivery cause we live in germany and export/import is always a tricky one. The contact via e-mail was extremely uncomplicated and we got a really fast response and a friendly one (first plus-point, an important one), with all the details Drac In A Box needed from us. The e-mail even contained a pdf-file with which taking the measurements was easy to do :) After we send the measurements, we got the final quotation and estimated delivery time - which is as usual, assuming the payment arrives in near future. Questions regarding the order were answered similar as our initial enquiry: Fast, friendly and didn't let any questions hang open in the air. Well, to make things short - we really just followed the steps that you take logically, payed, received a confirmation and the package arrived in the mentioned timespan (which is again a bit tricky considering transport over country borders... you know delivery companies sometimes ;) ). Everything was at order and the fit of the dress is just superb. The fabric of the dress is a really good one too. It's strong but not itchy or hard and the stitching is quality work that will last more than a few days of hard festival usage :) I can just recommend the shop to anybody who looks for a high quality dress or accessories. Kind regards
written by bobby1w on 18/10/2012
Dispite me messing them around the folks at Drac In a Box have been outstanding! Ready to sort me out at every turn. Thanks for your understanding and support. I will definately be coming back!
written by on 02/10/2012
I emailed late on a Friday night to enquiry regarding stock and despatch of items I wanted. I received a prompt reply and also the items were dispatched straight after the weekend as promised on the Friday evening All in all- I cannot fault the service I've received from these guys. I've read old reviews and its a shame that the old owners weren't so conscientious, but hey the guys at the helm now are striving to bring Drac in the Box to the top of everyone's must buy from list. Would recommend this site. Great name also! Thank you
written by Anthony1066 on 01/10/2012
The website is easy to navigate around. Drac in a box does not have as many items as a few other goth sites but it has more quality and you don't have to spend hours searching. Having just purchased items from them, I was pleased with the speed of the delivery. I was also amazed at the after sales care. My enquiry was answered quickly and in plain English which some other sites leave you baffled. Rest assured, I will be shopping at drac in a box again and will recommend them to my friends.
written by Karen81 on 01/10/2012
I am responding to the bad reviews on this website as a new recent customer of Drac-in-a-box. I brought several items from Drac-in-a-box with money I got for my Birthday. Original items that you cant find anywhere else, which were beautifully made by the company. I just felt so special wearing them and got lots of compliments from my friends who have since also shopped there. After I placed my order I saw the bad reviews, so I contacted them to make sure I wasn't going to be scammed. I received a reply immediately from the new owners reasuring me that the bad reviews were about the old owners. I received my order within 24 hours of placing it. Thank you so much Drac-in-a-Box and I wish the new owners well with their new business.
written by on 22/09/2012
I placed a £250 order with this company a long time ago (I hear it has new owners now). It took TWO YEARS and legal action to get a refund. They fobbed me off with polite emails until the deadline to reverse the transation with the bank had passed, then they stopped emailing altogether. If they genuinely are under new ownership, I think the new owners are going to have a hard time undoing the damage the last owners did to this company.
Written on: 28/09/2012
Hi
This is the new owners of Drac-in-a-Box.
I am so sorry about how badly the previous owners screwed you over.
I assure you that we are 100% honest (to the point that we are happy to make a loss if the customer is not pleased with their purchase) and would never do anything like this to our customers.
Our deliveries are always on time and so far we have only received positive feedback from our customers.
And yes, you are right, we are having a very hard time trying to undo the damage caused by the previous owners.
We wish to have you again as our customer so you can appreciate the quality of our service as new owners.
Regards,
Nicole and Loris
Written on: 03/12/2012
Hi My name is Carlos and something similar is happening to me I bought some clothing for my wedding 5 years ago and never recieved them or my money back. I had been writing the owners over and over and they would email me back asking for a bank statement and when i was finally able to get the proof i needed for my $800 american dollors back they changed owners and now im stuck trying to get my money back. I was wondering if you could give me some info on what kind of legal action you took and what you had to do. if you could please email me with the information i would be extremely greatful.
Written on: 22/12/2012
It wasn't so much legal action as the threat of it to be honest. I got in touch with Trading Standards who told me to email the company again and tell them that they were involoved. I emailed Drac in a Box a copy of Trading Standards email, who said the company was legally obliged to deal with this order as it was still inside the 6-year time frame. Drac in a Box refunded me almost immediately.
written by 123Gothylady on 18/08/2012
New owners but still not very good and dishonest. Have previously bought from them. Their clothes are the usual overpriced, goth stuff which is not made by them, if you google the item, look in ebay shops or even go to camden you can find the items a lot cheaper. British does not mean quality, everything is poorly made using the cheapest fabrics. So do not fall for the speil! I bought by flatmate some jewellery that she was after for her birthday, wish I knew the 'make' beforehand as I could have googled them got it cheaper. I think I could have bought the componants myself on ebay and made them. They looked so cheap and tacky that I was ashamed to just give her that. 2 weeks later, some of the items fell apart. Due to the relatively small cost and bad reviews on here it seems like too much of a fuss to bother returning them, so I cannot give a proper review on customer service except to say I received these awful items fairly quickly.
Written on: 28/09/2012
Hi,
This is the new owner of Drac-in-a-Box.
I am so upset to hear that you are not pleased with how hard we are trying to improve Drac-in-a-Box.
As you can probably guess we have been working incredibly hard to fix the bad reputation brought on by the previous owners.
We are definitely not dishonest and are trying our hardest for the customers.
We do not make jewellery ourselves, all our jewellery comes from other suppliers and is sold at the recommended retail price (if not lower)
We only create a range of our own garments (labelled as Drac-in-a-Box). Other ranges come from other suppliers who we retails for- (like most other shops do)
I am so sorry that you were not pleased with your items.
You should have came straight to us to complain and we would have refunded or replaced then item for you.
We have been working hard to improve the quality of our stock and I suspect the item you bought was stocked by the previous owner and would have been in our clearance sale.
We no longer deal with any suppliers who sell badly made products.
We are re-sourcing all our suppliers.
Please email me at [email protected] so we can sort out your problem ASAP.
Regards,
Nicole
Written on: 28/09/2012
Thanks for the reply Nicole. Sorry, that you have inherited the bad reputation from previous owners and maybe it would have been better to start a business from new. Thanks for the offer as you can guess, I did not see the point in returning something worth a few quid and having a lot of hassle, as described in other reviews. I think my friend delegated the items to the bin a few weeks ago. Sorry to call you dishonest hopefully you can do away with the cheap pvc and cotton fabrics so that your clothes are really worth what you charge for them.
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Peachy1976's Response to zenni's Review
Written on: 23/06/2016
You are not alone. Worst merchants I have ever dealt with by a long way. If they are not out of business now, they should be! Avoid!!!