Terrible online customer services

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Dorothy Perkins www.dorothyperkins.co.uk

★☆☆☆☆

“Terrible online customer services”

Written on: 25/11/2012

I recently had an incomplete order from Dorothy Perkins and after 5 emails and 3 20 minute phone calls later I finally received an actual response rather than their previous automated responses. They were still "looking into matters" I had to wait over 3 weeks to finally be refunded after getting several confusing responses. I t was so frustrating when my matter was being dealt with by different people who quite frankly didn't have a clue what to do! Highly disappointing!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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