wrong dress - no refund. never again.

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freebirdwest's review of Dorothy Perkins www.dorothyperkins.co.uk

“wrong dress - no refund. never again.”

Written on: 20/09/2012 by freebirdwest (1 review written)

Not only was my order 2 weeks later than it said it would be - it was completely the wrong dress. I had to pay 10 bucks to have it shipped back to them. Also, they are only refunding me $39 of the $49 bucks I spent - not including the $10 I spent on shipping it back to them. I've sent 4 emails asking to speak with someone and to get a full refund seeing as this is not my fault, but no response. And no phone number? shady.

Shoddy customer service, unfair return policy, and still waiting for a refund for a dress I purchased in July, received in August, and returned in August.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

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