Written on: 11/09/2012
Ordered a pair of shoes on next day delivery, and they didn't arrive. I sent three emails, no reply. I called customer service, they said their call centre aren't the ones who receive the emails, that's the London HQ and, I quote, "They're all useless"... He did me a refund of my delivery and promised to email me to tell me when the shoes were actually going to be delivered. Shockingly (not), he didn't and I still haven't received the shoes. Appalling service, rude staff and poor quality delivery. Wouldn't ever order from them again.
As rated by our community of reviewers
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