HORRIBLE HORRIBLE HORRIBLE

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★★☆☆☆
1.8 / 5
23% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Dorothy Perkins www.dorothyperkins.co.uk

“HORRIBLE HORRIBLE HORRIBLE”

Written on: 20/07/2012

I can't begin to tell everyone how much I HATE Dorothy Perkins. I ordered a dress 3 weeks ago (international) and it still has not arrived!!

I've called Customer Service twice and emailed the webstie SIX TIMES and no one has gotten back to me! They say they can't track my order?! With the technology these days that is a LIE. They keep telling me to wait longer for my order and hopefully it will come. I will be going to my bank to tell them to dispute this payment because at this rate I will NEVER get my items I ordered.

There is NO WAY this company should still be in business with how bad their customer service and website are.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Regipee's Comment

Written on: 31/07/2012

I agree. I've called and called with little help. The reps are so nasty. Do Not order from this company. It's not worth it.

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Gagi96's Comment

Written on: 30/08/2012

I agree with you. I just wish I saw the negative reviews before I ordered from this website. My order is lost and the customer service is not replying to my e-mails (I e-mailed them three times so far). I contacted the post office in my country and they haven't received any of the ordered goods (the total value of which is almost 100 Euros). This is my second order from DP; the first one arrived on time. This also proves that there is no problem with my address or the fact that I am an international customer. The problem is with DP itself. Terrible website and even more terrible customer service! I

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