DP need to learn to send the right items!

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

zaiee's review of Dorothy Perkins www.dorothyperkins.co.uk

“DP need to learn to send the right items!”

Written on: 29/07/2011 by zaiee (1 review written)

I decided to choose to order Dorothy Perkins online as I shop their occasionally I found some very nice party dresses that I liked the look of. Normally I would have gone into the store myself, but as they were "online exclusives" I decided to go for this method. They arrived quite quickly, however when I opened the package I found that two of the three dresses I had ordered were not there. They had in fact sent me a (very ugly and cheap looking) strappy beach dress and a top instead - definitely NOT the pretty gowns I had chosen. The good thing is that it is Freepost delivery so you don't have to pay - but why should you have to for DP's mistakes? I have returned the items but it says I will have to wait for up to 28 days for a refund. I would still like the dresses but I refuse to pay for another delivery charge and also run the risk of DP sending the incorrect items again. I will not be shopping online at Dorothy Perkins again.

  • Dress - £24, Dress - £12, Dress - £12

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

Visit dorothyperkins.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to zaiee's Review

Written on: 09/09/2011

hey.. my name is anastasia i wonder if you could help me.. i had the same problem with you a week ago only i don't leave in u.k. and i can't contact them by phone since there is no such number for my country. i've sent tons of emails threatening, angry, kind and they haven't answer to a single one of them!! i would be greatfull if you could call their offices and ask for a phone number for me to contact them from bulgaria!! thank you so very much!!
p.s. really sorry for my english..

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
dorothyperkins.co.uk