DanceDirect Reviews - www.dancedirect.com

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Latest Reviews

★☆☆☆☆

“Horrible and deceitful customer service”

Written on: 17/01/2016 by lmMacKay489 (1 review written)

I made a huge order from Dancedirect in September 2015, over £150 worth of products, amongst which was a dance belt. I called in advance to check their return policy, as it clearly states they do not accept return on dance belts, but since i was unsure about the size i thought i would call and check whether it would possible to make an exception and return the dance belt, before ordering it. To cut a long story short, after purchasing the dance belt and returning it for a bigger size, i was… Read Full Review

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★☆☆☆☆

“awful awful awful”

Written on: 17/11/2013

Awful on all accounts; service, shipping, answering the phone, refunds, everything! DO NOT BUY FROM THIS COMPANY!… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 01/11/2013

This company states that they only take payment at time of dispatch. However they have taken almost £60 from my account and not sent anything! Phone lines are unanswered, emails are ignored and I have had to go to my bank to try and get my money back. It's been a month now since I ordered. This is not good enough. Avoid this company and order elsewhere… Read Full Review

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★☆☆☆☆

“Customer Service appalling”

Written on: 31/10/2013

I have had good service from this company in the past, but my recent experiences are leading me to believe they cannot continue to do business successfully. Having placed an order, converting sizes as they suggested, the shoes didn't fit... so I returned them at my own expense for the size I would have ordered if I hadn't followed their guidelines. I heard nothing for 4 weeks and was unable to contact them by phone or email. The phone lines simply cut off once they rung for a certain time. I… Read Full Review

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★☆☆☆☆

“If they send you the wrong size it's your fault!”

Written on: 24/10/2013 by 10susan65 (2 reviews written)

Ordered Bloch tap shoes for my daughters. I knew what sizes they needed because they already use this brand, but the sizes that were delivered were 3 sizes too big because they had "converted" them. I explained on the phone that I hadn't needed them converted because I had ordered the right size and was told they would be happy to exchange them if I returned them at my own expense! Apparently they haven't sent me the wrong size, it's my fault because I didn't read the size guide. My… Read Full Review

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