DIY Dress Reviews - www.diydress.co.uk

★★☆☆☆
2.5 / 5
From 6 reviews
36.2% of users recommend this
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★★☆☆☆

“Pointless providing measurements”

Written on: 28/06/2014 by dbMcMahon171 (1 review written)

I ordered my daughters prom dress and provided measurements, was reluctant ti use the company but my daughter loved the dress, anyway j have just collected it from our local dress makers as DIY sent a dress 2 inch bigger everywhere than what we provided, cost me more money. Dont use them if you want to be happy with the product. Should be called do what they want.com and because they're actually in china, there's not much we can do. I knew when it wouldn't accept PayPal there was going to be a… Read Full Review

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★★☆☆☆

“Risky site with hidden charges”

Written on: 30/05/2013

I ordered a dress from this website, in a UK size 12, no custom making but took over 5 weeks to arrive. After receiving an email saying it had been dispatched I was not told when it would arrive which would have helped me as im busy during the day. When I ordered the dress I paid £20 postage, just to be surprised when it arrived to have to pay a further £17.50, meaning in total £37.50 paid on postage. In the end the dress was nice but not worth the wait or huge postage price… Read Full Review

Diydress's Comment

Written on: 16/06/2013

Dear Customer,

Thanks for your shopping with us, i am sorry about all inconvenience. As you know all dresses are hand made to order, even if you choose a standard size. So it will cost long time to finished the dress. Could you please tell me your order numer, we can check your dress style,if your dress was complicated. It will cost more time to make it then others. And after we ship the dress out, we will email you about the tracking number. I dont know if you have already received it. Maybe sometimes your mailbox will filter some messages. And for the postage, yes, we will charge for 20 pounds for those dresses, which is not free shipping. But i think the 17.5pounds you said is customs. It is not charged by us. We dont have any right to charge tax. Hope you can understand it.

Kind regards,
DIYdress

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★★☆☆☆

“Watch out for hidden charges”

Written on: 28/05/2013 by specialk123 (1 review written)

Wish I had read the reviews for this Company prior to purchasing a prom dress for my daughter. First of all the website makes out that the company is based in the UK- had I known it was based abroad I would NEVER have gone ahead - very clever because I'm sure that would be the case with a lot of customers! We went for a custom made dress - so with P&P and custom tailoring it was approx £130- not cheap - the dress took about 5 weeks which in itself is not a problem as ordered it in plenty of… Read Full Review

Diydress's Response to specialk123's Review

Written on: 16/06/2013

Dear Customer,

Thanks for shopping from our website and share your own experience here. Could you please tell me which part of the dress dont fit you well? May i asked about your order number? All dresses are made to order that is why you should wait so long time to get the dress. And for the tax, when we shipping the dress out, we have already paid for all shipping cost, and i think the 22 pounds you has been charged must be tax, which is out f our control. The custom will check the parcel randomly, so we dont know who will pay for that. We also write details on the website. Please check it.

If you have any more questions, you can direct contact with our custom service or email us, we will try our best to help you.

Kind regards,
DIYdress

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★★☆☆☆

“Scared!”

Written on: 10/05/2013 by Katie204 (1 review written)

I just ordered a dress from here - looks amazing, my perfect ball dress. Then came on here and saw all the bad reviews and now I'm so worried. I need it by a certain date but it didn't give me the choice of stating which date I need to have received it by? Will definitely be reporting them if the product is of bad quality or takes a long time to be delivered. The reviews seem to be completely mixed… Read Full Review

Peartreex2's Response to Katie204's Review

Written on: 16/05/2013

Why are you giving them bad review with 2 stars when you haven't even received the item?
And if you needed for a certain date why do you order it anyway??? People just ont do the homework and review companies, they just go and hand credit card details and then complaint!!
Read terms and conditions it clearly states how long it would take and only give a bad review if something is wrong with what you've bought!

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★★☆☆☆

“Do not buyyy!!”

Written on: 09/05/2013 by sarah023456 (1 review written)

It took a whole month and half for my dress to be sent to me. When i received my dress i was very happy with it and it fitted perfectly with the price i paid which i expected. Then today (1 month later) i recieved a letter saying i had to pay £22 custom charges, to think i paid £20 delivery aswell what is with this company?… Read Full Review

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★★☆☆☆

“prom dress”

Written on: 07/03/2013 by izzywizzy2009 (1 review written)

Ordered begining of feb and was a bit dubious about the name and the location however i ordered one prom dress and told it would be around the end of march, begining of march i recieve an email telling me that they have sent the dress to the wrong address and i would need to sort it out, so out of my own pocket i sent the poor recipient cash to post it for me, luckily she was understanding but quite rightly wanted to know how diydress had all her details as she hadn't even heard of the company… Read Full Review

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