DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
166
37% of users recommend this
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★☆☆☆☆

“Didn't fit- terrible customer services!”

Written on: 25/08/2015 by nellybrook (1 review written)

I ordered the dress a few weeks ago, and was surprised when it came ahead of when it was supposed to. I had provided all my correct measurements, and so was shocked when the dress was far too small and the measurements were completely wrong. I have since been in contact with the company, who requested pictures of the dress and wrong measurements. After sending this 7 days ago I have emailed every single day and heard nothing. This is absolutely appalling customer services and I will be… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM DIY DRESS UK”

Written on: 16/08/2015

I'm based in Dublin Ireland and ordered a dress from DIY dress UK for my daughter’s debs. Total cost of €201. What a totally stressful experience!! Custom made? What a joke!! They pass themselves off as a UK company when in fact they are operating outside of Europe..The dress is Badly made with the bust area up around my daughters neck !! The dress puckered at the waist with far too much material. The spaghetti straps far too thick and way too short. We had to buy another one here for… Read Full Review

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★☆☆☆☆

“HORRIBLE EXPERIENCE”

Written on: 10/08/2015 by sheenab22 (1 review written)

I ordered two dresses from this site and i was planning on using them for my brides maids dresses for my wedding next year. I ordered a size 10 dress (my normal size) and also got a size 12 dress because it was a tighter fit and i was planning on altering it to be smaller. The size 12 dress ended up being smaller then my size 10 dress by half and inch. I emailed to return the dresses since i had previously inquired on their website, (which states if you are unhappy with the dresses you order… Read Full Review

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★☆☆☆☆

“DIY DRESSES - ROGUES!!! ”

Written on: 24/07/2015 by JBONA (1 review written)

A few weeks ago, my daughter purchased a dress from these people. When the dress arrived it was completely a different shade of red, seams were tacky and the overall product was beyond standard, let alone EU standard. She immediately sent an email requesting a return goods form and they offered her a mere refund and asked her to take the dress to the seamstress. My daughter insisted to return the faulty dress but the the manager, Queenie, said that they cannot take it back and that they… Read Full Review

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★☆☆☆☆

“PLEASE TAKE HEED.... NEVER NEVER PURCHASE FROM THIS...”

Written on: 23/07/2015 by Cedric202 (1 review written)

I looked on their website thinking they were based in the UK because of the 'co.uk', I spoke to the online chat service who reassured me there would be no issue in me getting a refund or returning the bridesmaid dresses if they weren't to my satisfaction, as I had paid for insurance. Only when the 2 dresses I ordered came, I saw made in China sewed into the dress. One of the dresses lace was torn across the shoulder and BOTH were extremely small. I had ordered a size 12 and it fit me perfectly… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE”

Written on: 08/07/2015 by TyroneHowe267 (1 review written)

I ordered a wedding dress and the finished dress is not up to standard at all. The neckline- a very important part of the dress is ruined and they are refusing to offer any reasonable compensation. The lace is awful and uneven and looks horrible. They are offering less than 10%. AND they do not publish any negative reviews on their site so very misleading. DO NOT BUY FROM HERE. Not worth it. The email communication is just a copy paste of previous messages not willing to answer any problems and… Read Full Review

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★☆☆☆☆

“Diabolical ”

Written on: 06/07/2015 by Caroline2110 (1 review written)

DO NOT BUY ANYTHING FROM THIS WEBSITE. I recently bought a dress from this website for my daughters prom and i am teuly disgusted at the end result. A size 6 was ordered as she normally is however the dress is no where near right.the sweetheart neckline sits at the stop of her neck leaving her chest bare. The arms are horrendous and do not fit as it looks in the picture. The worst thing is there website states no refunds unles the dress is damaged. THE DRESS IS DAMAGED as it is not made… Read Full Review

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★☆☆☆☆

“DISGUSTED”

Written on: 26/06/2015

diydress.co.uk has been caught selling knock-off formal dresses After recent consumer submissions, we have investigated DIY Dress and added this site to the TPW Do Not Buy list. They are illegally selling one or more dress lines using the manufacturers pictures. These dresses are imitation and not authentic. Ordered 2 dresses in Peach - was sent 2 dresses in Tangerine. There only offer to put things right was for me to pay another £120 and they would send 2 new dresses in the right colour… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 10/06/2015 by Jcey (1 review written)

Ordered a dress against my better judgement, dress two sizes too small. Ordered in blush and it's a horrible grey/green colour and I paid extra for quick delivery. Emailed dozens of times and can't get a return address. Do not order from these people. They are rip off merchants… Read Full Review

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★☆☆☆☆

“Stay away horrible ”

Written on: 08/06/2015 by Nicholsonhf324 (1 review written)

Even though my guts told me not to order my wedding dress from this site I still went ahead, oh my have I made the biggest mistake of my life the dress doesn't fit has no shape threads coming out all over and to make matters even worst I'm trying to contact the company to return the dress and no one has replied. Ovoid at all cost… Read Full Review

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★☆☆☆☆

“Do not buy from this site”

Written on: 18/05/2015 by Dav1dMcNamara (1 review written)

My daughter ordered a dress from the picture on the website. What arrived was a completely different dress, not the same colour or style. We wnet back to them straight away and sent them photos of the dress that arrived and the dress that was advertised. At first they denied there was any difference, they then, after several emails, offered us £5 and not other refund. We have no other course of getting our money back and are left with a dress that we don't want or could even sell. This site is… Read Full Review

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★☆☆☆☆

“Company is a despicably bad! ”

Written on: 17/05/2015 by Nahlin19 (1 review written)

This company ( Diy dresses) is just despicably badThey delivered dresses late and in the wrong colour. You cannot return the dresses and get your money back! All their pictures are fakes and so are their testimonials! Do not fall for it! Bad bad customer service! Do not touch this company ever. It has a Uk site but everything comes from China!… Read Full Review

Alecs85's Response to Nahlin19's Review

Written on: 01/06/2015

It makes me very sad to see that two years after I had an experience on this website, people are still going through the same experience as I did. I made a formal complaint in the UK to customer protection but I guess nothing was done.
This situation needs to stop.

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Roseshaw's reply to Alecs85's Comment

Written on: 05/07/2015

yes i order a outfit in royal blue i went on chat to ask about my order reply with size but wronge color if i want to change the color i would have to paid another 60 pounds receive my out fit to small not getting back to them and wont buy from them again wish i had seen these reviews before i let them have my order diydresses has to be stop trying to find away to get the massage out there

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★☆☆☆☆

“Absolutely terrible. Would give 0 stars.”

Written on: 15/05/2015

Dress wasn't as nice as pictured. Also they sent me wrong size and refused to refund the dress. Offered a refund of £10 based on the value of the dress when I paid close to £200. Do not go near them. Stay away. Really really trust me. STAY AWAY… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 28/04/2015 by EanWise (1 review written)

BEWARE this company has no customer service skills I asked to cancel 48 hours after and you cannot! They state in FAQ section that a confirmation email will be sent and you need to confirm but this did not happen. 48 hours later I contacted them and they offered to refund shipping. This was £0 as my dress was over £150! Several rude email responses later and nothing of use. They are so rude and clearly do not understand what customer service is. Any other retailer would have to accept a… Read Full Review

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★☆☆☆☆

“totally disgusting PLEASE PLEASE do not buy ! I”

Written on: 25/04/2015 by pipinpoppy (1 review written)

The dress is awful nothing at all like the photo. I have sent photos to them as requested and they will not refund me just asked me to send more money and the would be more careful!!! No chance they have had £140 already. I think good reviews must have been written by the company. Anyone know if trading standards can help ? Totally devastated… Read Full Review

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★☆☆☆☆

“Terrible does not even describe”

Written on: 31/03/2015 by Kelly184 (1 review written)

My daughter is in tears. The dress is absolutely horrible. DO NOT BUY. Anyone who says that the website is okay is a member of the website for sure. I could make a better dress and I don't even know how to work a sowing machine. I wish there were no starts because 1 star is too high. The costumer service will skirt around any direct questions. AVOID AVOID AVOID… Read Full Review

Chelseadevo99's Comment

Written on: 26/04/2015

What dress did you order is you don't mind me asking

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★☆☆☆☆

“AVOID AT ALL COSTS !”

Written on: 15/03/2015 by Annacatlouise (1 review written)

Don't ever even think about ordereing so much as a hair pin from this dredfull rip off company. My dress arrived measuring 4 inches too small across the bust ,I couldn't even zip it up,complaining and asking for my rightfull refund has been a complete nightmare from start to finish,I have had a series of rude insulting e-mails which seem to be the standard way they deal with their clients. They start by telling you there is nothing wrong with the dress as it's quality checked by at least 10… Read Full Review

Harriet213's Response to Annacatlouise's Review

Written on: 05/05/2015

Hi, I'm currently in the process of trying to get a refund as my dresses too were all 4 inches to small as well!
I've sent loads if emails and they keep sending me automated emails, how do you get the charge back from your account?

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Annacatlouise's reply to Harriet213's Comment

Written on: 06/05/2015

Hi,you need to contact your bank,explain what has happened and ask them to do what is called a "charge back",which is a claim through the insurance on your debit or credit card,they will ask you for proof of payment,the full name of the company and all corespondance between yourself and Diy dress company,so keep the emails you have sent and any recieved as evidence,the bank will instruct you each step of they way,each bank has it's own way of proceeding with the charge back,mine insisted I post the dress back to them ,in order to do this I had to pretend I was accepting their final offer of a refund of just the cost of the dress they will only provide a return address if you do this,after a few weeks I got a refund of the cost of the dress and the shipping fee but had to pay myself to post it back.Don't give up the bank will definatly sort it out for you.

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★☆☆☆☆

“Don't waste your money!”

Written on: 01/03/2015 by McGee194 (1 review written)

I cannot put into words how obscene this company is. I'm 16 years old and thought I had found my perfect dress, thinking this was a legitimate UK company that produced dresses of a reasonable price. Little did I know that their factory is based in Hong Kong. I ordered my dress at £120 from their website after being reassured by their live chat that it would be of high quality and made to fit my required measurements. The dress came quickly and I couldn't wait to try my "dream dress" on… Read Full Review

Kc67's Comment

Written on: 26/03/2015

I agree. I got my money back by going to my bank, who did a chargeback, so I got a full refund, much to their disgust!
I would NEVER use them again and would advise anyone who is thinking about trying them to avoid like the plague!

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Kc67's Comment

Written on: 26/03/2015

I agree. I got my money back by going to my bank, who did a chargeback, so I got a full refund, much to their disgust!
I would NEVER use them again and would advise anyone who is thinking about trying them to avoid like the plague!

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★☆☆☆☆

“Do not buy any dress from diydressservice”

Written on: 01/01/2015 by Keller89 (1 review written)

Disgusted by the service from diydressservice. Ordered a dress and was specific on bust size and my dimensions being a standard size 6. Dress arrived so large I had tyo get straps fitted to hold it up, and had to remove have the design to fit, and it ended up renders b the dress useless and not useable. I let them know and all they said was send photos of measurements. I did this several times and sent images to show how the dress had to be remaid to fit, cutting away all the nice back detail… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 28/11/2014

I ordered a made to measure dress from this company for my daughters 6th year dance at high school. The dress arrived in around 10 days and had a label attached to it with the correct measurements 34 28 34, however when my daughter tried it on, the dress was too small. I contacted DIY Dress and they asked me send photo's with measuring tape across the bust waist and hips to prove it was too small. I did this and it clearly shows that the dress size is 34 28 30 (i.e. too small on hips) they… Read Full Review

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