DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.6 / 5
156
38.7% of users recommend this
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★☆☆☆☆

“Do not buy from this site”

Written on: 18/05/2015 by Dav1dMcNamara (1 review written)

My daughter ordered a dress from the picture on the website. What arrived was a completely different dress, not the same colour or style. We wnet back to them straight away and sent them photos of the dress that arrived and the dress that was advertised. At first they denied there was any difference, they then, after several emails, offered us £5 and not other refund. We have no other course of getting our money back and are left with a dress that we don't want or could even sell. This site is… Read Full Review

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★☆☆☆☆

“Company is a despicably bad! ”

Written on: 17/05/2015 by Nahlin19 (1 review written)

This company ( Diy dresses) is just despicably badThey delivered dresses late and in the wrong colour. You cannot return the dresses and get your money back! All their pictures are fakes and so are their testimonials! Do not fall for it! Bad bad customer service! Do not touch this company ever. It has a Uk site but everything comes from China!… Read Full Review

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★☆☆☆☆

“Absolutely terrible. Would give 0 stars.”

Written on: 15/05/2015

Dress wasn't as nice as pictured. Also they sent me wrong size and refused to refund the dress. Offered a refund of £10 based on the value of the dress when I paid close to £200. Do not go near them. Stay away. Really really trust me. STAY AWAY… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 28/04/2015 by EanWise (1 review written)

BEWARE this company has no customer service skills I asked to cancel 48 hours after and you cannot! They state in FAQ section that a confirmation email will be sent and you need to confirm but this did not happen. 48 hours later I contacted them and they offered to refund shipping. This was £0 as my dress was over £150! Several rude email responses later and nothing of use. They are so rude and clearly do not understand what customer service is. Any other retailer would have to accept a… Read Full Review

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★☆☆☆☆

“totally disgusting PLEASE PLEASE do not buy ! I”

Written on: 25/04/2015 by pipinpoppy (1 review written)

The dress is awful nothing at all like the photo. I have sent photos to them as requested and they will not refund me just asked me to send more money and the would be more careful!!! No chance they have had £140 already. I think good reviews must have been written by the company. Anyone know if trading standards can help ? Totally devastated… Read Full Review

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★☆☆☆☆

“Terrible does not even describe”

Written on: 31/03/2015 by Kelly184 (1 review written)

My daughter is in tears. The dress is absolutely horrible. DO NOT BUY. Anyone who says that the website is okay is a member of the website for sure. I could make a better dress and I don't even know how to work a sowing machine. I wish there were no starts because 1 star is too high. The costumer service will skirt around any direct questions. AVOID AVOID AVOID… Read Full Review

Chelseadevo99's Comment

Written on: 26/04/2015

What dress did you order is you don't mind me asking

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★☆☆☆☆

“AVOID AT ALL COSTS !”

Written on: 15/03/2015 by Annacatlouise (1 review written)

Don't ever even think about ordereing so much as a hair pin from this dredfull rip off company. My dress arrived measuring 4 inches too small across the bust ,I couldn't even zip it up,complaining and asking for my rightfull refund has been a complete nightmare from start to finish,I have had a series of rude insulting e-mails which seem to be the standard way they deal with their clients. They start by telling you there is nothing wrong with the dress as it's quality checked by at least 10… Read Full Review

Harriet213's Response to Annacatlouise's Review

Written on: 05/05/2015

Hi, I'm currently in the process of trying to get a refund as my dresses too were all 4 inches to small as well!
I've sent loads if emails and they keep sending me automated emails, how do you get the charge back from your account?

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Annacatlouise's reply to Harriet213's Comment

Written on: 06/05/2015

Hi,you need to contact your bank,explain what has happened and ask them to do what is called a "charge back",which is a claim through the insurance on your debit or credit card,they will ask you for proof of payment,the full name of the company and all corespondance between yourself and Diy dress company,so keep the emails you have sent and any recieved as evidence,the bank will instruct you each step of they way,each bank has it's own way of proceeding with the charge back,mine insisted I post the dress back to them ,in order to do this I had to pretend I was accepting their final offer of a refund of just the cost of the dress they will only provide a return address if you do this,after a few weeks I got a refund of the cost of the dress and the shipping fee but had to pay myself to post it back.Don't give up the bank will definatly sort it out for you.

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★☆☆☆☆

“Don't waste your money!”

Written on: 01/03/2015 by McGee194 (1 review written)

I cannot put into words how obscene this company is. I'm 16 years old and thought I had found my perfect dress, thinking this was a legitimate UK company that produced dresses of a reasonable price. Little did I know that their factory is based in Hong Kong. I ordered my dress at £120 from their website after being reassured by their live chat that it would be of high quality and made to fit my required measurements. The dress came quickly and I couldn't wait to try my "dream dress" on… Read Full Review

Kc67's Comment

Written on: 26/03/2015

I agree. I got my money back by going to my bank, who did a chargeback, so I got a full refund, much to their disgust!
I would NEVER use them again and would advise anyone who is thinking about trying them to avoid like the plague!

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Kc67's Comment

Written on: 26/03/2015

I agree. I got my money back by going to my bank, who did a chargeback, so I got a full refund, much to their disgust!
I would NEVER use them again and would advise anyone who is thinking about trying them to avoid like the plague!

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★☆☆☆☆

“Do not buy any dress from diydressservice”

Written on: 01/01/2015 by Keller89 (1 review written)

Disgusted by the service from diydressservice. Ordered a dress and was specific on bust size and my dimensions being a standard size 6. Dress arrived so large I had tyo get straps fitted to hold it up, and had to remove have the design to fit, and it ended up renders b the dress useless and not useable. I let them know and all they said was send photos of measurements. I did this several times and sent images to show how the dress had to be remaid to fit, cutting away all the nice back detail… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 28/11/2014

I ordered a made to measure dress from this company for my daughters 6th year dance at high school. The dress arrived in around 10 days and had a label attached to it with the correct measurements 34 28 34, however when my daughter tried it on, the dress was too small. I contacted DIY Dress and they asked me send photo's with measuring tape across the bust waist and hips to prove it was too small. I did this and it clearly shows that the dress size is 34 28 30 (i.e. too small on hips) they… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 31/07/2014 by Jasminq1970 (1 review written)

I bought a bridesmaids dress from DIY dress, checked my measurements against the website and ordered. When the dress arrived it was the wrong size (far to big), a different colour to the one I'd ordered and the material looked completely different. I tried to ask to send it back three different occasions using their 'chat' feature but every time was fobbed off with a different excuse of why the manager couldn't approve the return - it was a festival etc etc. I emailed twice and on the… Read Full Review

Brookiz's Comment

Written on: 17/09/2014

The same happened to me even though both dresses I'd ordered was custom made!!! The keep fobbing me off and not returning it.

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Holliet's Comment

Written on: 16/01/2015

I had mine custom made but it arrived totally difdernet to online and didnt fit. The material was horrible and the detailing was faulty and not central at all. After a lot of emails of getting nowhere i decided to return it and get proof of postage advised by my bank. I got there address from there website and was then told after i returned it that this is the wrong address as it doesnt exist. I now have no idea where the parcel is and it looks like i have lost £165. Absolute shocking company!!

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Laurah112's Comment

Written on: 25/10/2014

The exact same thing has just happened to me except mines too small but was told the same about the colour, was told my computer screen may affect to colour when choosing and now left with the dress and nothing to do with it

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Kc67's Comment

Written on: 28/11/2014

Same again ! They made the 'custom made' dress too small on the hips, asked me to send photo's with measuring tape on, which I did, They then agreed they made it too small and said to compensate me if I sent another £80 they would make another one!. No refund or replacement offered and when I asked, I was told to sell the dress online to get my money back or sell to a friend!! Shocking!

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★☆☆☆☆

“No customer care at all”

Written on: 31/07/2014 by tmcd31 (1 review written)

The dress I ordered arrived quickly and looked lovely. I asked for burgan burgandy but it looks more red to me. This wasn't a problem though. The problem is the dress had four little silver bow broaches at the join of each shoulder strap. One was broken. According to their staff I would be understanding of I just bought one on their site at a discounted price. I'm still fighting for them to send me a replacement but the way things are going I don't feel I will get a result. Not a happy shopper… Read Full Review

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★☆☆☆☆

“disgusted!”

Written on: 31/07/2014 by Nashm209 (1 review written)

My girlfriend and I are getting married at short notice and instead of looking at reviews first, we got rather excited and started looking at dresses. After seeing one she like my girlfriend ordered instantly. Once ordered, she checked out the reviews and we can loon this site. Realising we had done the wrong thing we asked for a refund within five minutes of ordering.I understand we should have checked the reviews first but the customer service from this point was terrible. It was obvious they… Read Full Review

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★☆☆☆☆

“I do not recommend this website at all! It's not...”

Written on: 26/07/2014 by Norah99 (1 review written)

I do not recommend this website at all! It's not based in uk, they're Chinese and all of the worst quality. Customer service is horrible, items arrive very late and they're anything but not what they look like in the pics. This website should be closed urgently !… Read Full Review

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★☆☆☆☆

“Awful Quality!”

Written on: 22/07/2014 by 1959McManus (1 review written)

I bought a dress from this website and the quality is awful! It doesn't even look finished. They are currently fobbing me off and telling me there's nothing wrong with it despite me sending them plenty of photos! They should be shut down… Read Full Review

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★☆☆☆☆

“DRESS IT YOURSELF!!!! PUT IT THIS WAY YOU MAY AS WELL...”

Written on: 03/07/2014 by Karmaroc (1 review written)

DO NOT ORDER FROM THIS RIP OFF COMPANY! THEY WILL MAKE PROMISES THEY ARE UNABLE TO KEEP AND DO NOT MAKE QUALITY GGODS. IT WOULD APPEAR THE TAKE PICS OF GLAMOROUS DRESSES AND THEN TRY TO RECREATE THEM WHICH IS NOTHING LIKE THE ORIGINAL! MATERIAL IS CHEAP, BAGGY AND NO POINT IN PROVIDING MEASUREMENTS AS THERE TAPE MEASURES APPEAR TO MEASURE DIFFERENTLY TO THE ONES I HAVE??? THEY ARE UNCOOPERATIVE AND WILL FOB YOU OFF WITH ANY BS. THEY WILL REFUSE TO REFUND YOU AND TRY TO OFFER DISCOUNTS AND GET… Read Full Review

Chris2162's Response to Karmaroc's Review

Written on: 17/07/2014

Could not agree more. My partner has ordered a dress from the same site. The material, supposedly satin is more like a quilt cover. The length is 4 inches longer than what she requested. There are also marks on the dress. I have enquired about a full refund on her behalf but we are not holding our breath. Please avoid this site at all costs

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★☆☆☆☆

“Prom dress”

Written on: 02/07/2014 by Mckin-barba (1 review written)

Avoid buyin from this site.i purchased my daughters prom dress from here for £153 and it ripped up the seam after she had it on for 3 hours! It ruined her night completely as she had to leave her prom.i contacted them and their response was that I should get it mended and sell it to a friend or sell it online! Disgraceful service and disgraceful product!… Read Full Review

Spiritroc's Response to Mckin-barba's Review

Written on: 03/07/2014

I wish i had of read the reviews first. Like yourself i got totally ripped of by this company. My daughters prom dress came and shed of looked better in a bin liner and the dress had so many faults! Ive tried and tried to get my money back and they have flat-out refused saying the dress is ok. I have gone to my credit card company who said they will help me sort it to get my money back do fingers crossed. I would suggest that you to call your card company and explain to them what has happened as they maybe able to help you.

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Backstyle's Response to Mckin-barba's Review

Written on: 28/08/2014

That is really interesting information. We provide best Fashion service to our customers in all Germany, UK, Spain, Netherland, Belgium.Please do visit at our website or contact us any time, we would love to help you.

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★☆☆☆☆

“Avoid!!!!!”

Written on: 30/06/2014 by fvTrujillo1967 (1 review written)

Having ordered my daughter a dress from here for her prom i wish i never did. It came and should have been lilac with a silver sequin bodice, instead it was lilac and gold sequins which look really tacky. It is 2" too big all over and 12" too long! I provided the exact measurements and notified them of this. They asked for pictures with the tape measure laid on certain parts of the dress which clearly showed that it was too big. the response i got was it appears to be the right size and the… Read Full Review

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★☆☆☆☆

“I really really wish I had read the reviews on here...”

Written on: 29/06/2014 by Laurenlc36 (1 review written)

I really really wish I had read the reviews on here before I handed over £174 to this company. I quickly realised I had made a big mistake, I tried to cancel the order and was told that the use very expensive materials and therefor they would only give me a £20 refund for delivery!!!!! .... WHAT A LOAD OF RUBBISH In fear of loosing all my money I proceeded with the order.... I finally received the dress and it was not the dress advertised on the website, I spent time submitting my custom… Read Full Review

Asma170's Response to Laurenlc36's Review

Written on: 02/07/2014

Hi. I'm having a very similar problem with this company. Did you manage to get a refund?

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Laurenlc36's reply to Asma170's Comment

Written on: 02/07/2014

Sadly not.

They keep telling me that because it's a custom made dress they cannot refund me, ignoring the following points:

1. It's not even the same dress advertised on the website

2. It's covered in red thead marks

I have read other websites that review this company and they are known for not legally using other manufacturers images of dresses, over pricing and creating knock offs.

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★☆☆☆☆

“BEWARE”

Written on: 26/06/2014 by cserrao (1 review written)

Please do not order from this company. Against my better judgement I did and am now being ignored by them. Even though I paid extra for my daughter's prom dress to get delivered before her prom, unfortunately they failed to deliver on time and I had to go and buy another one. I have tried to contact them about a refund and they are completing ignore me… Read Full Review

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