DIY Dress Reviews - www.diydress.co.uk

★★☆☆☆
2.5 / 5
36% of users recommend this
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★★★★★

“Brilliant!! ”

Written on: 10/07/2013

Despite all of the terrible reviews for this site I took a risk and ordered my prom dress. The expected delivery was due just before my prom so I was putting all of my faith into this company. I was so relieved when my parcel came weeks early and the dress was absolutely stunning!! During the process of my order I emailed the company one or two times checking up on my dress and it's delivery etc and they were very helpful and reassuring. I would definitely recommend this site. I have a… Read Full Review

Rehanasidat's Comment

Written on: 10/07/2013

So glad you one of the lucky ones, unfortunately I was of the many unlucky recipient of a custom made dress that differed by inches exceeding a margin of error. I am left out of pocket and totally devastated having had 76 email exchanges with a dress that is useless and the china company won't refund despite what they state in their returns policy. Based on my personal experience and painful exchange with individuals who far from exhibit professional behaviour, I would not recommend this site- when they get it right ur v lucky, when they get it wrong thre is no accountability or empathy shown

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★☆☆☆☆

“WEDDING DRESS TOTAL RIP OFF !!!!”

Written on: 09/07/2013 by Ossieb (1 review written)

DO NOT BUY A DRESS FROM THESE PEOPLE THEY ARE AN ABSOLUTE RIP OFF AND SUPPLIED US WITH WHAT WAS MEANT TO BE A WEDDING DRESS AND WHAT WE GOT WAS SOMETHING THAT I WOULDN'T WASH MY DISHES WITH !!!! AFTER SENDING PHOTOS OF THE FAULTS OF THE DRESS THAT HAD BEEN SEWN CROOKED RIGHT UP THE FRONT AND ACROSS THE BUST THEY SAID THERE WAS NOTHING WRONG WITH IT AND REFUSED TO GIVE US ANY OF OUR MONEY BACK AND DIDN'T EVEN OFFER TO REPLACE THE MESS OF DRESS THEY HAD SUPPLIED. THEY ARE VERY RUDE VERY UNHELPFUL… Read Full Review

Rehanasidat's Response to Ossieb's Review

Written on: 10/07/2013

So sorry to hear this, I really hope you find an alternative in time. I too lost money and was in despair, diydress review page will have some sound recommendations of next steps - chargeback n action fraud where you can raise your concern. May you still have a glorious day despite this experience

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★★★☆☆

“Beautiful dress - but be careful! ”

Written on: 09/07/2013

I stumbled across DIYdress.co.uk when I was looking for an evening dress for a May Ball. I looked up all of the dresses and found one I loved, so I went ahead and ordered it to be custom made, therefore arriving in the time the website states. So I waited and waited...it was nearing the time the website said, so I went on Live Chat on their website, reminded them about my dress and when I needed it for and they said it would definitely be here for that date. I decided, out of curiosity, I would… Read Full Review

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★☆☆☆☆

“Disgraceful customer service and dress”

Written on: 08/07/2013 by Charmainwarnick (1 review written)

I purchased a dress for my daughters prom. When it came the zip is seen in too close to the material so it won't zip up. After contacting DIY dress they wouldn't let me return the dress. I was told to go to a local seamstress at my own cost. But if I wanted to purchase another dress try would give me discount. I have been to several places and they will not touch the garment as it would probably rip as the material is too flimsy. So I have wasted £100 and have had to go out and buy my daughter… Read Full Review

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★☆☆☆☆

“Awful dresses, even worse customer service. DO NOT BUY !”

Written on: 07/07/2013

Two brides maid dresses ordered one size 10 the other ...so called made to measure !! Both dresses are the same size and length,!,!!!!!!! DISGRACEFUL !, this is a company that trade as a .co.uk website but are in hong kong they have a uk phone number, which goes straight through to hong kong !!!!and really don't give a dam!! They promise on their web site a refund or replacement dress.... However this is not the case.. They are not interested and don't care !! And will actually do neither… Read Full Review

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★☆☆☆☆

“Terrible aftersales service”

Written on: 06/07/2013 by fionam2 (1 review written)

I recently ordered a dress for my cousin's wedding, upon receiving this dress, it differed immensely from the dress on the description, the colour for one was completely different and many details also. I wrote to the company to explain my problem and didn't get any reply. I then wrote to the online chat service where I explained my situation and was told to email pictures of the dress and explain the problem, which I did. Two days later I still did not receive any reply. I tried to call the… Read Full Review

Rehanasidat's Response to fionam2's Review

Written on: 06/07/2013

Please refer to diydress reviews on Facebook- we r a in some boat, u can get some advice there

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★☆☆☆☆

“Avoid at all costs”

Written on: 06/07/2013

I purchased a dress from Diydress.co.uk recently. I ordered a gold chiffon wedding dress but when it arrived it was more green than gold. I have contacted them but they keep insisting that it is the correct colour. It is not the correct colour. They keep saying that it is a problem with my monitor as the colour is correct to their colour chart, no it is not. And as they are in China and not London as the website hints at you can't phone and their English is awful. I have got my credit card… Read Full Review

Rehanasidat's Comment

Written on: 07/07/2013

Refer to diydress reviews on facebook unfortunately there are many of us with same poor experience, this is awful

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★★★★☆

“My daughters prom”

Written on: 06/07/2013

Wow, wot a dress, absolutely lovey the quality was very good. Hand sewn on jewels. They even gave me a bag of spare jewels incase they came off. I used the made to measure and gave my daughter measurements. However the dress came back a bit on the large size. I had to pay for someone to take it in. I am glad it came back like this than to small. At least I could get it taken in. I couldn't believe the prices on this site, very reasonable and very good quality. The only thing I didn't like was… Read Full Review

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★★★☆☆

“Fairly satisfied with the dress! ”

Written on: 06/07/2013 by Abbiex1996 (1 review written)

My dress came absaloutly beautiful! Exactly how I imagine, however the strap at the back was 4 inches too big and the dress quite baggy. However, once my grandma had altered the dress, it looked lovely! Delivery time was great, came earlier than expected! Price was cheap, overall was fairly satisfied… Read Full Review

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★☆☆☆☆

“Don't buy from these people”

Written on: 05/07/2013 by Aliwilliams123 (1 review written)

I bought two bridesmaid dresses from these people in february 2013. The dresses were not made to measure but taken from the measurements given in DIYDRESS sizing chart. The dresses arrived without labels and both were too small, particularly in the bust measurement, 4 inches different to the measurements given on the size chart, the dresses wouldn't even get near to doing up. I have returned the dresses at a further cost of £24, they have been received and signed for, but over 4 months… Read Full Review

Sheilapriest's Response to Aliwilliams123's Review

Written on: 05/07/2013

I have to agree, my daughter has just had the same problem... And despite the fact the company states they will exchange or refund ...they don't ..the dresses are awfull poor quality and certainly not made to measure.. We ordered a size 10 and a custom made dress which should also have been longer but both dresses received we're exactly the same size and length. We have tried their uk phone number which puts you straight throughout to Hong Kong!!! And certainly not something expected for a .co.uk web site......!!! We have spoken to them and e mailed them several times but they are not interested at all!!!!!!!!!!!! And refuse to accept dresses are not right or give a refund...... This is someone's wedding they are messing with........

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★★★★★

“Delighted!”

Written on: 05/07/2013

Like many others I was also very scared of ordering my wedding dress off the internet. But I am on a limited budget so couldn't afford shop's prices. I chose my dress from this website as I could read good reviews and the choice of dresses was great. I ordered and kept my fingers crossed! Almost straight after ordering I got an email to confirm my order to which I replied and then they kept in contact, telling me when the dress had been shipped, and even when it had tried to be sent to my home… Read Full Review

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★★★★★

“Stunning and fits perfect!”

Written on: 05/07/2013

In all honesty i was abit nervous of buying over the internet without trying on my wedding dress first. I got my dress made to measure and when it arrived (in only 4 weeks) it was perfect! The attention to detail was brilliant and the quality was fantastic. It did however get delivered in a vacuum packed bag and not the box as stated but this didnt affect the dress in any way. Looking forward to my big day now so i can show it off! … Read Full Review

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★★★★★

“Very pleased”

Written on: 04/07/2013 by Natalieacook (1 review written)

I ordered a dress from diydress for my daughters prom, from start to finish I found the service to be very professional, when the dress arrived it was beautiful and fitted perfectly and my daughter looked stunning, I will definately be ordering again, thank you… Read Full Review

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★☆☆☆☆

“Bloody disgusting ”

Written on: 04/07/2013 by Nixbotha97 (1 review written)

Shoddy copies of what are supposed to be beautiful designer dresses . They aren't what the company is sending is worthless not even worth 10 pounds yet alone the hundreds of pounds they have taken of PLEASE DON'T BUY FROM HERE ! Save yourselves from poor merchandise and poor customer service. It's actually disgusting what they are doing. They have devastated and taken money from innocent people for their greedy little selves. I strongly advise anyone to rather make themselves a dress because… Read Full Review

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★☆☆☆☆

“This company should be shut down! Do not buy from...”

Written on: 04/07/2013 by Naomi37 (1 review written)

Send you a shoddily made dress nothing like you ordered at all. Then accuse you of ordering the wrong size an also tell you that the colours dont match what you ordered because of the glare on your computer screen. They have also threatened my mother with legal procceedings, just because she wants her money back and has spoken the truth about this terrible company. Diy dress also take down all the bad comments people make to make them look good. DIY DRESS YOU ARE A DISGRACR!!!!!!!… Read Full Review

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★☆☆☆☆

“Never Ever Ever Ever use this website!!! Awful...”

Written on: 02/07/2013 by VeryUnhappyCustomer22 (1 review written)

The dress was well made - that's the only positive comment I have. The dress was far smaller than the sizes given on the website, the company were awful in terms of customer care and completely unwilling to help after they had our money!! We are now having to try and sell the dresses on eBay because we can't use them for anything!! I would not recommend using this website unless you have money to burn!… Read Full Review

Diydress's Response to VeryUnhappyCustomer22's Review

Written on: 04/07/2013

Dear Customer,

I am sorry to heard that, could you please tell me your order number, in order to we can check your order and we will make sure what's wrong with your dress. If we make a wrong size, we will email you and will give you a reply. Is that okay?

Kind regards,
DIYdress

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Veryunhappycustomer22's reply to Diydress's Comment

Written on: 04/07/2013

Order number 100012824, the dress wasn't really the issue here it has been the aftercare. I needed to swap one of 6 dresses purchased and you were most unhelpful by telling me its basically my problem. I have spent an awful lot of money with you and feel very let down.
I have begun an appeal with my payment card company as the purchasing laws state I should have 7 days to amend my order.
I will be in touch shortly.

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★★★★☆

“Childrens bridesmaid dresses - Wonderful!”

Written on: 02/07/2013 by burger43 (1 review written)

My three childrens bridesmaids dresses arrived today only one week after ordering them ! and I'm absolutely delighted with them! All three look as good as the picture on the website snd the little details were lovely! The dresses are all a bigger cut than expected but a fact that i'm pleased about, as my wedding is not until next year which gives me plenty of time incase the little ones grow more than expected. My only nit-pick would be the hem on one dress was slightly turned under, but looked… Read Full Review

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★★★★☆

“love it!”

Written on: 02/07/2013

loved the communication between the team and the consumer, very well detailed and good overall and made sure the dress came before the deadline as I asked… Read Full Review

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★☆☆☆☆

“do not buy”

Written on: 01/07/2013 by jenny1966 (1 review written)

Do not buy from these people, they rip you off and refund is impossible. I purchased a dress for my daughters prom, which was meant to have sequins on it, instead it had what i could only describe as white blobs of tippex......I have tried three times to get a refund or even get a reply for the appalling dress and no luck..........but they have the cheek to send this email for me to rate........SO IF YOU HAVE ANY SENSE DO NOT PURCHASE ANYTHING FROM THESE PEOPLE.....Also they make out they are… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE DRESSES FROM THIS WEBSITE!”

Written on: 01/07/2013 by nastri85 (1 review written)

I purchased two bridesmaid dresses, I purchased both on seperate occasions as one of my bridemaids had just given birth and wanted to loose some baby weight. Fair enough, thinking and checking dress is still on that website with the colour we wanted. When ordering second dress I said I hope this will be the same colour orange dress as the other (even though the first dress was too big around the bust, i was prepered to pay agian for an alteration)i was told not to worry. The sedcond dress… Read Full Review

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