DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
38% of users recommend this
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★☆☆☆☆

“Too big”

Written on: 07/09/2013

I paid extra to have the dress made to measure and it's still 2 inches too big around the bust and the straps are 2.5 inches too long. The dress is completely unwearable They're well made, but if the sizing is wrong, there's nothing that can be done. All that can be said in favour is that it was delivered on time. I contacted customer support, who aren't all that helpful. They told me to lay it flat because it varies too much if you measure along the curves of the bust. No wonder it… Read Full Review

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★☆☆☆☆

“absolutely terrible”

Written on: 29/08/2013

I ordered my dress in plenty of time, in there form they ask when the dresses is needed for. I got my dress the day BEFORE the date I had told them my wedding was. I ordered the size up from what I needed, ie a 20 when I needed an 18, it arrived 2 sizes too small. I contacted customer service immediately and they asked for all the size details of the dress. I supplied them all to show them their mistake. They replied a few days later telling me the photos didn't show them details correctly. I… Read Full Review

Diydress's Comment

Written on: 05/09/2013

Dear Customer,

I am so sorry for all inconvenience. Could you please tell me your order number?

We will check your order and make sure what's the matter with your dress. If we make it wrong, we will give you a satisfied answer. Sorry again. Have a nice day!

Kind regards,
DIYdress Team

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Suzylew80's Comment

Written on: 05/09/2013

I have already dealt with your customer services. They were rude and unhelpful. I tried several times to get help. I no longer want anything to do with your company. I have taken the lose of my money and put your dress out of my view. It cause me so much distress dealing with your after service i ended up ill. I wrote my review as a warning to others. I recieved my dress five months ago and still have had it out twice once totry on. The second to measure for you to resolve the problem.

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300Poundworseoff's Comment

Written on: 31/10/2013

I am 300 worse off. Company is based in Hong Kong and is a joke

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Alynhockey's Comment

Written on: 14/09/2013

Having been through a similar incident, there are some steps you need to follow

1. Keep every email between you and Diy Dress
2. Get an independant dressmaker to compare the advertsied item and whatever rubbish they have sent you. Note they are very crafty as their sizing charts do not match the UK ones. Ask them for copies of their sizing in an email to use as evidence.
3. Contact your credit card about the transaction. They need to use the Chargeback scheme. They will ask you for evidence (see 1 and 2) and they will pursue the claim

It's worked for me and a number of others

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Nagham's Comment

Written on: 07/09/2013

Hi,
I had also a problem with Diy dress ,,
They sent me the dress with different kind of fabric.
I sent them many times email, I sent photos but no use.
They said "the fabric is almost the same" so they refused to get the dress back, they refused to refund me !!!!!

I'm so angry , I'm so disapoited.
DON"T ORDER FROM THIS SITE !!!!! it is a waste of your moeny !!!

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Diydress's Comment

Written on: 05/09/2013

Dear Customer,

I am sorry for all inconvenience. Could you please tell me your order number?

We will check your order and make sure what's the problem with your dress, if we make it wrong, we will give you a satisfied answer. Sorry again. Have a nice day!

Kind regards,
DIYdress Team

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Diydress's Comment

Written on: 05/09/2013

Dear Customer,

I am sorry for all inconvenience. Could you please tell me your order number?

We will check your order and make sure what's the problem with your dress, if we make it wrong, we will give you a satisfied answer. Sorry again. Have a nice day!

Kind regards,
DIYdress Team

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Report this review Read 7 Comments
★★★★★

“Wonderful Bridesmaid Dresses”

Written on: 22/08/2013 by Traceyheath123 (1 review written)

After my debacle of a wedding dress From Dress Hope I was very aprehensive about ordering Bridesmaid dresses online. However they are truly beautiful, well made, came on time and a good fit. Can't wait for the girls to wear them on the day. I have no complaints brilliant service… Read Full Review

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★☆☆☆☆

“Absolutely Disgusted! Do not use this company.”

Written on: 18/07/2013

I ordered 3 bridesmaid dresses & even paid the extra to have them custom made. If you have any questions prior to making an order or at the time of making an order their customer service team are very helpful indeed! However when your order arrives and you are totally gutted at the state of what you receive, god help you when you try to get a refund. I have followed all instructions for getting a refund still no joy. All I get is sarcastic opinions and pathetic responses from numerous… Read Full Review

Janetwakefield's Comment

Written on: 07/08/2013

hi there,i also have had nothing but trouble with this company, you will NOT get a refund.ive been trying for ages as have dozens of other customers. one lady on here has emailed them 73 times!. we paid by visa thinking we were covered if anything went wrong. how wrong we were!
this company use a middle man 'moneybookers' to receive payment. so visa will not get involved. you have to contact the 'moneybookers' company and you will get no response whatsoever from emails there is no phone number for them. its truly disgusting.
i bought a ball gown for my daughter and paid extra for custom fit. it was supposed to be deep red chiffon with tiny silver sequins over. when it arrived it was the cheapest tackiest nylon youve ever seen, the sequins were MASSIVE like the kind you get on a door curtain. sewn inccorrectly and half of them missing. the zip was broken, the sash at the back was not central it is truly appalling. my daughter was heartbroken. it totally ruined her prom as obviously she couldnt wear it so we were left with only days to go rushing round trying to get another. ive had nothing but excuses. they want you to send the dress back AT YOUR OWN COST AND TRACKED so costing over £30 to do so. if you check back at the very older posts on here you will see that once they have a dress back they invent 'problems' such as 'smelling of perfume' or customers fault' or 'stained' e.t.c.
im now stuck with a rubbish dress that i wouldnt even be able to sell on ebay as its so bad!
the company know they can get away with it so they keep doing it.
its disgusting!

i left my email address and have had DOZENS of people contact me . not one has got their money back.i have written a review on here if youd like to read it.
i feel so sorry for you and for customers who are going to get stung by this unscrupulous, unprofessional company.

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Moneywasted's Comment

Written on: 09/08/2013

Thank you so much for your comments, coincidently I received a letter from my bank today saying exactly the same, that they are unable to get involved due to diydresses using 'moneybookers' & let's face it this is a very deliberate move on their part!!! I am going to go back to the legal advice service I approached initially today & speak to them about this.

I am prepared to have to come to terms with the loss of the money, I have had to pay several more hundreds of pounds for replacement dresses that aren't ideal as my bridesmaids aren't standard sizes & that is why I opted for custom fit dresses in the first place, due to how late on it is now I haven't got time to get the replacement dresses altered. What I really am not prepared to accept is the injustice of these people & the fact that they are allowed to get away with this! The upset this is causing people really is unacceptable. The rudeness showed by their staff via email I find totally insulting too. I have had nearly 50 emails back & forth & some of the comments they have made are unacceptable & personal about my bridesmaids & my ability to place an order.

I am 6 months pregnant & trying to organise a wedding & this was the last thing I needed, if I could do anything towards stopping this company being allowed to trade I would. The last correspondence I had from the company the offered me £20 off my next order! I wouldn't order another item from them if my life depended on it!!!

I am hoping that something can be done at some point about this company! I really hope that people take note of these reviews & don't risk placing an order like I did! As an intelligent person I feel totally embarrassed that I ordered from these people.

I will have a read of your original review - I wish I had done this before I placed an order...

Take care & hopefully people who have ordered & had such a bad experience from this company will be smarter shoppers in future & we won't fall for similar things again.
X

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Alecs85's Comment

Written on: 10/08/2013

I am so sorry to hear about what has happened to you. A similar situation happened to me earlier during the year. They offered me 5 GBP for my trouble. 5! after spending more than 120. I got my money back through the American Express legal claims, but they put me through a lot of hard work too, because it's a dress, and it is not easy to prove it is not fit for purpose. I had to go to a seamstress who works in a professional shop and get an evaluation letter, as well as send them pictures of what was advertised and what I actually received. My dress was so bad that the seamstress thought I had burned it with an iron. Reality was, patches of material were missing. So my advice is to not give up. I contacted customer advice bureau and left all the details of what happened to me with this company, and hopefully something will be done. Even if you don't get your money back, you should report the company just like I did. They must be stopped from treating their customers like this. If we don't do anything about it, they will carry on doing what they are doing.

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Djcolclough's Comment

Written on: 21/08/2013

hi hun im sending this on my partners behalf we have just used this site for a wedding dress the dress came and my partner said it was wrong colour and it was ripped and came in a small 4 by 4 bag it looked terrible did u get your money back if so how did u do it we have emailed them and we are getting no were, if u have any info could u plz email it me, my partner is devastated we have to now save money for anoughr wedding dress else were

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Moneywasted's Comment

Written on: 25/08/2013

Hello, I would love to say I got my money back to give you some hope but no I haven't. Due to the company using 'money bookers' my credit card company wouldn't pursue the case. If you read the comments above though it would seem that she managed to get her money back even though the process wasn't easy. It does disgust me that this company are getting away with it but they are. Sorry that the same thing has happened to your partner.

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Alynhockey's Comment

Written on: 14/09/2013

A lot of credit card companies will pursue this. Tesco did it for me and I know of others using Barclaycard who were also successful in their claims.

The key to success is to have as much evidence against them in the forms of emais (yes I know they are frustrating but keep persisting to tell them its wrong, sooner of later they will make a mistake and admit something) and also get an independent assement of the goods.

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Alynhockey's Comment

Written on: 14/09/2013

I'm not gloating, but I have got my money back and I know a number of other who have too. The thing is to be persistent, it took me 4 months and resorted to having independent reviews of their awful dress, but eventually I did get my money back. Fortunately I only had my daughters prom dress (we did get a new one from Coast, bit more but much nicer) but I feel sorry for people organising weddings etc

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Clarabell86's Comment

Written on: 29/09/2013

I cancelled my order of two bridesmaid dresses today, 5 days after purchasing them online. After reading lots of reviews about people receiving poorly made dresses I decided to cancel the order before I received the dresses to hopefully try and save me a lot of hassle trying to get them sent back. How wrong was I?!

I have been told that I can cancel my order but I won't receive any refund, only my £20 for the delivery.

Now I am faced with losing my money through cancelling the items, or losing my money because the dresses will most probably be of no use to me.

I paid for the items using barclaycard credit card and your comment about customers being successful with barclaycard has given me a bit more hope in this situation. Unfortunatley today is Sunday and the department is shut, so now I need to stew until tomorrow and probably wont get a winks sleep.

I cannot believe that they think they can get away with this!
I only wish I searched a little deeper before purchasing the dresses. I did look into them a little but all I found were positive comments.

I was wondering if you had any information on how the barclaycard customers managed to get a refund?
The DIYDresses sellers claim that they clearly state that after 24 hours customers cannot get a refund and I am worried that as they state this then I will have to comply with it and hence lose my money!

From a very gutted Bride to Be

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300Poundworseoff's Comment

Written on: 31/10/2013

I have 3 hideous cheap dresses and 300 worse off.
The replies are indeed a joke they are based in Hong Kong and I am aiming to report to trading standards.

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Shazmc76's Comment

Written on: 15/08/2013

Same problem here too.. 2 dresses ordered both size 10, but they are completeley different sizes, nothing like the colour we ordered and look terrible.. looks like we are going to be fobbed off just like everyone else.. this is disgusting and surely there must be something that can be done about this company,, i would never have ordered if i had known the company was not in the uk.. this is very missleading..

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★★★★★

“Dress well made, speedy delivery, good value for money”

Written on: 13/07/2013 by Smartalex (1 review written)

A-line Strapless Empire Beaded Bodice Floor-length Chiffon Party Dresses I was very apprehensive when I learned that the dress was coming from China. I was also not aware of 10% the import duty I had to pay to DHL for importing the dress. However, the dress arrived promptly, it is a perfect fit and it is very well made. It is quite heavy as it has a built in full length petty coat. They must be manning their customer service desk 24/7 as I received a prompt reply to all my queries. I am also… Read Full Review

Janetwakefield's Response to Smartalex's Review

Written on: 07/08/2013

hi,
id just like to say you are EXTREMELY lucky if this is the case.
i have to write a comment on this as myself and DOZENS of others of people have received a dress not fit for the dustbin.in my own case i ordered a red chiffon ball gown covered in tiny silver sequins with a sash at the back.what i actually received was a cheap tacky nylon dress with HUGE red sequins (the kind you get on a door curtain) with a broken zip ,sequins sewn wrong and half missing. the sash at the back was not central. my daughter was heartbroken.
the company do not want to know. you will certainly NOT get any money back. they are totally unscrupulous and unprofessional.
emails have been ignored, the phone not answered. i just hope others read this and dont risk it. as ive said you are very lucky and im pleased for you.....there has been many weddings, proms and other special events totally ruined by this company.
how they can sleep at night is beyond me!

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Smartalex's reply to Janetwakefield's Comment

Written on: 24/08/2013

I know I am extremely lucky. I was waiting with dread for the delivery. I only read their reviews after I placed the order. I get the impression that they realised that a scheme has a limited lifetime, and they attempted to rescue their operation. No doubt that if their reputation get too bad they can always open up under another name. I contacted them immediately after placing the order telling them about my concerns. They pleaded for a good review and promised that the dress will be of good quality. I feel very sorry for all the other people who have been affected - this was a close shave and in future I will be more careful where I buy from.

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Alecs85's Response to Smartalex's Review

Written on: 10/08/2013

Hi, I am very surprised by your review. As she said, you must be extremely lucky. You mentioned that the price you paid was a third of what you have paid in the UK for it. That's similar to what the customer support told me when I complained about the quality of the dress I received. He said I shouldn't complain since I only paid a fraction of what I would have paid for it in the UK. But reality is, for the 120 GBP I paid overall with taxes,because it was shipped from China, I actually would have gotten a much better one from French Connection or KM. And this is what I ended up doing in the end.

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★☆☆☆☆

“uncooperative company who have taken our money ”

Written on: 12/07/2013

we ordered 3 flowergirl dresses from this company and when they arrived they were not made to their sizing given on their website and very poorly made. Since then have been battling to send them back to get a refund and still ongoing… Read Full Review

Diydress's Comment

Written on: 17/07/2013

Dear Customer,

Thank you shopping with us and share your own experience here. I am sorry about all inconvenience.

Could you please tell me your order number? In order to we can check your order and we will make sure what's your problems and then we will give you a reply. Much appreciate.

Kind regards,
DIYdress Team

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Pinkpuma's Comment

Written on: 29/07/2013

I too am having trouble getting a refund. The dress arrived late and is awful. NOTHING like the picture and very poor quality, not too mention huge. It looks like a child has made it. I am going to trading standards if I don't receive a refund. I will not be ripped off.

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300Poundworseoff's Comment

Written on: 31/10/2013

I also have 3 hideous dresses and 300 worse off
I requested an address so I could do a formal complaint and after 47 requests later I got a reply saying they are in Hong Kong and to have a nice day
I am aiming to contact trading standards

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Alynhockey's Comment

Written on: 14/09/2013

Having been through a similar incident, there are some steps you need to follow

1. Keep every email between you and Diy Dress
2. Get an independant dressmaker to compare the advertsied item and whatever rubbish they have sent you
3. Contact your credit card about the transaction. They need to use the Chargeback scheme. They will ask you for evidence (see 1 and 2) and they will pursue the claim

It's worked for me and a number of others

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★☆☆☆☆

“DON'T DIY DRESS IT!”

Written on: 11/07/2013 by Ahow9242 (1 review written)

Ordered 3 dresses, all of which were finished to an appalling standard. The length of 2 of them were uneven, both randomly shorter on the right side(?!). Zip doesn't do up on another. One of them with a sweetheart top which should have had sequins across the front arrived with sequins 3/4 of the way across it, one end of them started at side seam and then ended on the other side half way across the chest...absolutely shocking. Following receipt of the dresses I contacted DIY dress immediately… Read Full Review

Applesgill's Response to Ahow9242's Review

Written on: 10/09/2013

Hi Ladies, thank you so much for taking the time to post you're appalling experiences whilst dealing with them. I came very close to ordering what looked like a pretty dress for daughters prom but after checking reviews, I swiftly left their site.
Took my daughter to a professional ball gown shop, tried on the different styles, researched some quality brands & brought her a stunning Crystal Breeze dress off eBay for £50 - 100% stunning and fabulous quality.

So sorry for you all having such a disappointment from these clowns and my very best luck to you getting you're money refunded.

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★☆☆☆☆

“Poor dress and service”

Written on: 11/07/2013 by dcoll (1 review written)

This dress when received was not like the picture. The measurements were incorrect and the company did nothing to resolve the issue. I also received a bill for excess duty to add insult to injury as they didn't sort that out either. Please try to like your dress was the repetitive answer I received… Read Full Review

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★★★★★

“Brilliant!! ”

Written on: 10/07/2013

Despite all of the terrible reviews for this site I took a risk and ordered my prom dress. The expected delivery was due just before my prom so I was putting all of my faith into this company. I was so relieved when my parcel came weeks early and the dress was absolutely stunning!! During the process of my order I emailed the company one or two times checking up on my dress and it's delivery etc and they were very helpful and reassuring. I would definitely recommend this site. I have a… Read Full Review

Rehanasidat's Comment

Written on: 10/07/2013

So glad you one of the lucky ones, unfortunately I was of the many unlucky recipient of a custom made dress that differed by inches exceeding a margin of error. I am left out of pocket and totally devastated having had 76 email exchanges with a dress that is useless and the china company won't refund despite what they state in their returns policy. Based on my personal experience and painful exchange with individuals who far from exhibit professional behaviour, I would not recommend this site- when they get it right ur v lucky, when they get it wrong thre is no accountability or empathy shown

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★☆☆☆☆

“WEDDING DRESS TOTAL RIP OFF !!!!”

Written on: 09/07/2013 by Ossieb (1 review written)

DO NOT BUY A DRESS FROM THESE PEOPLE THEY ARE AN ABSOLUTE RIP OFF AND SUPPLIED US WITH WHAT WAS MEANT TO BE A WEDDING DRESS AND WHAT WE GOT WAS SOMETHING THAT I WOULDN'T WASH MY DISHES WITH !!!! AFTER SENDING PHOTOS OF THE FAULTS OF THE DRESS THAT HAD BEEN SEWN CROOKED RIGHT UP THE FRONT AND ACROSS THE BUST THEY SAID THERE WAS NOTHING WRONG WITH IT AND REFUSED TO GIVE US ANY OF OUR MONEY BACK AND DIDN'T EVEN OFFER TO REPLACE THE MESS OF DRESS THEY HAD SUPPLIED. THEY ARE VERY RUDE VERY UNHELPFUL… Read Full Review

Rehanasidat's Response to Ossieb's Review

Written on: 10/07/2013

So sorry to hear this, I really hope you find an alternative in time. I too lost money and was in despair, diydress review page will have some sound recommendations of next steps - chargeback n action fraud where you can raise your concern. May you still have a glorious day despite this experience

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★★★☆☆

“Beautiful dress - but be careful! ”

Written on: 09/07/2013

I stumbled across DIYdress.co.uk when I was looking for an evening dress for a May Ball. I looked up all of the dresses and found one I loved, so I went ahead and ordered it to be custom made, therefore arriving in the time the website states. So I waited and waited...it was nearing the time the website said, so I went on Live Chat on their website, reminded them about my dress and when I needed it for and they said it would definitely be here for that date. I decided, out of curiosity, I would… Read Full Review

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★☆☆☆☆

“Disgraceful customer service and dress”

Written on: 08/07/2013 by Charmainwarnick (1 review written)

I purchased a dress for my daughters prom. When it came the zip is seen in too close to the material so it won't zip up. After contacting DIY dress they wouldn't let me return the dress. I was told to go to a local seamstress at my own cost. But if I wanted to purchase another dress try would give me discount. I have been to several places and they will not touch the garment as it would probably rip as the material is too flimsy. So I have wasted £100 and have had to go out and buy my daughter… Read Full Review

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★☆☆☆☆

“Awful dresses, even worse customer service. DO NOT BUY !”

Written on: 07/07/2013

Two brides maid dresses ordered one size 10 the other ...so called made to measure !! Both dresses are the same size and length,!,!!!!!!! DISGRACEFUL !, this is a company that trade as a .co.uk website but are in hong kong they have a uk phone number, which goes straight through to hong kong !!!!and really don't give a dam!! They promise on their web site a refund or replacement dress.... However this is not the case.. They are not interested and don't care !! And will actually do neither… Read Full Review

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★☆☆☆☆

“Terrible aftersales service”

Written on: 06/07/2013 by fionam2 (1 review written)

I recently ordered a dress for my cousin's wedding, upon receiving this dress, it differed immensely from the dress on the description, the colour for one was completely different and many details also. I wrote to the company to explain my problem and didn't get any reply. I then wrote to the online chat service where I explained my situation and was told to email pictures of the dress and explain the problem, which I did. Two days later I still did not receive any reply. I tried to call the… Read Full Review

Rehanasidat's Response to fionam2's Review

Written on: 06/07/2013

Please refer to diydress reviews on Facebook- we r a in some boat, u can get some advice there

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★☆☆☆☆

“Avoid at all costs”

Written on: 06/07/2013

I purchased a dress from Diydress.co.uk recently. I ordered a gold chiffon wedding dress but when it arrived it was more green than gold. I have contacted them but they keep insisting that it is the correct colour. It is not the correct colour. They keep saying that it is a problem with my monitor as the colour is correct to their colour chart, no it is not. And as they are in China and not London as the website hints at you can't phone and their English is awful. I have got my credit card… Read Full Review

Rehanasidat's Comment

Written on: 07/07/2013

Refer to diydress reviews on facebook unfortunately there are many of us with same poor experience, this is awful

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★★★★☆

“My daughters prom”

Written on: 06/07/2013

Wow, wot a dress, absolutely lovey the quality was very good. Hand sewn on jewels. They even gave me a bag of spare jewels incase they came off. I used the made to measure and gave my daughter measurements. However the dress came back a bit on the large size. I had to pay for someone to take it in. I am glad it came back like this than to small. At least I could get it taken in. I couldn't believe the prices on this site, very reasonable and very good quality. The only thing I didn't like was… Read Full Review

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★★★☆☆

“Fairly satisfied with the dress! ”

Written on: 06/07/2013 by Abbiex1996 (1 review written)

My dress came absaloutly beautiful! Exactly how I imagine, however the strap at the back was 4 inches too big and the dress quite baggy. However, once my grandma had altered the dress, it looked lovely! Delivery time was great, came earlier than expected! Price was cheap, overall was fairly satisfied… Read Full Review

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★☆☆☆☆

“Don't buy from these people”

Written on: 05/07/2013 by Aliwilliams123 (1 review written)

I bought two bridesmaid dresses from these people in february 2013. The dresses were not made to measure but taken from the measurements given in DIYDRESS sizing chart. The dresses arrived without labels and both were too small, particularly in the bust measurement, 4 inches different to the measurements given on the size chart, the dresses wouldn't even get near to doing up. I have returned the dresses at a further cost of £24, they have been received and signed for, but over 4 months… Read Full Review

Sheilapriest's Response to Aliwilliams123's Review

Written on: 05/07/2013

I have to agree, my daughter has just had the same problem... And despite the fact the company states they will exchange or refund ...they don't ..the dresses are awfull poor quality and certainly not made to measure.. We ordered a size 10 and a custom made dress which should also have been longer but both dresses received we're exactly the same size and length. We have tried their uk phone number which puts you straight throughout to Hong Kong!!! And certainly not something expected for a .co.uk web site......!!! We have spoken to them and e mailed them several times but they are not interested at all!!!!!!!!!!!! And refuse to accept dresses are not right or give a refund...... This is someone's wedding they are messing with........

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★★★★★

“Delighted!”

Written on: 05/07/2013

Like many others I was also very scared of ordering my wedding dress off the internet. But I am on a limited budget so couldn't afford shop's prices. I chose my dress from this website as I could read good reviews and the choice of dresses was great. I ordered and kept my fingers crossed! Almost straight after ordering I got an email to confirm my order to which I replied and then they kept in contact, telling me when the dress had been shipped, and even when it had tried to be sent to my home… Read Full Review

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★★★★★

“Stunning and fits perfect!”

Written on: 05/07/2013

In all honesty i was abit nervous of buying over the internet without trying on my wedding dress first. I got my dress made to measure and when it arrived (in only 4 weeks) it was perfect! The attention to detail was brilliant and the quality was fantastic. It did however get delivered in a vacuum packed bag and not the box as stated but this didnt affect the dress in any way. Looking forward to my big day now so i can show it off! … Read Full Review

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