DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
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★☆☆☆☆

“don't do it - they rip you off, so you cannot return!”

Written on: 12/04/2014 by veramm (1 review written)

I just need to warn you: DO NOT BUY from diydress.co.uk! they trick you! Our example: we ordered "standard" dress and they followed up off line to trick us into "tailoered" dress to make it impossible to return if you do not like it upon receipt… Read Full Review

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★☆☆☆☆

“RIP OFF DO NOT BUY ANYTHING”

Written on: 25/03/2014 by haylo25 (1 review written)

I orderd two mother of the bride dresses for my mom for my wedding although both were ment to be the same size only one actually fitted, and the dresses did not look like the ones in the photoe. When the dresses came there was no papper work and when I emailed diydresses to complain they refused to give me a refund ,they are still refusing to give me a return address or a refund to this day. Also be verry carefull because I have also noticed they have charged me a transaction fee which is not… Read Full Review

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★☆☆☆☆

“Don't do it!!!!!!!!!!!!!!!!!!!!!”

Written on: 20/03/2014 by loveprada (1 review written)

To start with this company is VERY helpful, but that’s because the want your money. I ordered a dress, giving exact measurements. To be fair, the finish was good and I was pleased the quality. When I tried the dress on it was 20cm too short (it’s a full length dress!) I contacted them, saying it was too short. They asked for pictures, which I sent, together with a video from the back of my neck all the way to the floor, following a tape measure the whole way. The dress stopped at 130cm and… Read Full Review

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★☆☆☆☆

“I wouldn't bother”

Written on: 20/03/2014 by 182Kearney (1 review written)

I ordered to dresses , one fits perfect the other is too small at the bust . After countless email back and forth these people tell me I don't know how to measure a dress so I take it to a professional tailor who assured me the bust size was not what I'd ordered or what was stated on their label.. I sent them another picture with the measurements and now they say what gives this person authority and power to say the measurement diy made the dress to is wrong? 45" bust is measured in the same… Read Full Review

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★★★★★

“i stupidly believed the bad reviews ”

Written on: 18/03/2014 by MRSKG2B (1 review written)

the worst thing you can do is believe everything you read, the day my dress was due to arrive I though id have a look at some reviews. they completely ruined the experience of buying a wedding dress. I received a text saying my dress had been delivered and I was dreading it, I got home and opened the package and instantly was crying in fear of what it would be like thinking it would be made of polyester and a poor copy of what was advertised, I waited till the next morning to try it on with my… Read Full Review

Patfearn's Response to MRSKG2B's Review

Written on: 22/04/2014

Good for you. But the reason we write poor reviews is because we have received poor and shoddily made dresses from this rip off company. Then when you complain they refuse to honor their obligation to put right or refund.
They have ruined many special occasions and I hope yours isn't one of them

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★★★★★

“best buy”

Written on: 17/03/2014 by lawzie (1 review written)

I have ordered 2 dresses for my bridesmaid and I have to say I have not been disappointed! great service prompt replies will definitely use in the future. my bridesmaids are truly happy with them as well, although they were made slightly on the big side I prefer this. overall its a brilliant company… Read Full Review

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★☆☆☆☆

“Beware - Dress looks nothing like item on website”

Written on: 15/03/2014 by Sidney136 (1 review written)

I ordered a dress for my daughters prom, this should be a magical time for her, she was so excited, we are not well off, I ordered the dress, paid £134.00 including delivery. The dress arrived and it was awful, it looked like it was made by a 10 year old. the sequins fell off, the dress did not resemble the picture at all, not even similar, in fact my Daughter thought they had sent the wrong dress by mistake. When I complained they asked me to send photos, which I did, then they asked for more… Read Full Review

__Chloe's Comment

Written on: 16/04/2014

hi, my prom is coming up soon and i have my eyes set on a dress from this site. i don't know whether to order from this site because of the mixed reviews. i was just wondering if the dress was actually the one from the picture on the site? i know you said it was bad quality but i was just wondering if the site actually sends the dress you see displayed.

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Fairway1's Comment

Written on: 17/04/2014

Hi, I have to be honest the dress I ordered for my daughter looks nothing like the one on the website, I know they are cheap but take my advice, go to a shop and try one on, it may cost you more but will save you a lot of heartache in the long run. I am still fighting to try and get my money back. We were very lucky in that relatives have helped to buy another one or the truth would be she would have no prom dress! My advice is don't order from this company!

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★★★★★

“Just received my wedding dress. I'm overwhelmed. DIY...”

Written on: 03/03/2014 by Deeno01 (1 review written)

Just received my wedding dress. I'm overwhelmed. DIY Dress made my dress to fit me perfectly the quality is lovely. Customer service was great they dealt with all my enquiries promptly. I would recommend this site to anyone, just make sure you take down all your measurements correctly and all will be fine. DIY stock affordable and desirable dresses, in my opinion, money well spent. Fantastic and stunning.Don't be afraid. They are the best of the wedding dress sites. Can't wait to wear my dress… Read Full Review

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★☆☆☆☆

“the worst buy ever”

Written on: 21/02/2014

We have ordered evening dress Model:10201684. I was in shock what have been sent to us....poor quality, different color, poor material etc.....just piece of shit....their customer service is completely blind. When i pointed to differences between original picture and our dress they told me can barely seen difference....My wife got almost heart attack because of this.....wish i could attach picture to show to whole world what happened to me… Read Full Review

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★☆☆☆☆

“do not entertain the idea of diy dresses!!!!!”

Written on: 12/02/2014 by LIsaJaneOliver (1 review written)

I ordered daughters prom dress from them!!!! Supposed to be stunning chiffon!!!! More like net curtain, doesn't fit. Very poor copy of advertised dress. Will not refund, apparently my fault, they should be banned from advertising here. Hence I have opened a case through my bank to get money b ack. If in doubt please visit diy dress reviews on facebook… Read Full Review

Diydress's Response to LIsaJaneOliver's Review

Written on: 14/02/2014

Dear Customer,
Thanks for shopping with us and share your own experience, sorry about all inconvenience. But could you please tell me your order number? we can make sure what's the trouble with your dress.and give you a satisfactory answer,thank you very much!


Kind regards,
DIYdress

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Lisajaneoliver's reply to Diydress's Comment

Written on: 14/02/2014

You have had ample opportunity to give me a satisfactory outcome. The matter is out of my hands.

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★☆☆☆☆

“Never buy a dress from here ”

Written on: 30/01/2014 by jas101 (1 review written)

Ok where do I start they are terrible never ever ever consider purchasing any piece of clothing from these people. It comes in the wrong size, wrong colour, wrong shape, wrong material. I ordered a purple dress and along came to my disgusting a big bright pink, terribly cut dress that belongs in the pantomime!! But I am fighting my case at the moment "diydresses should be no more!" and before you put you lovely comment on here diy dresses yes you!! stating "oh please give me your order… Read Full Review

Diydress's Response to jas101's Review

Written on: 14/02/2014

Dear Customer,
Thanks for shopping with us and share your own experience, sorry about all inconvenience. But could you please tell me your order number or your email address? we can make sure what's the trouble with your dress.and give you a satisfactory answer,thank you very much!


Kind regards,
DIYdress

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Jas101's reply to Diydress's Comment

Written on: 14/02/2014

I have asked many times for a refund but you dont give funds therefore there is no answer you can give me. How come you come across really nice on this review center yet when I talk to you through chat, you are rude, unhelpful and dont reply when you get fed up and better still you cut off the chat?

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★★★★★

“Go for it”

Written on: 22/12/2013 by SusiePonting (1 review written)

Just received my wedding dress. I'm overwhelmed. DIY Dress make it to fit you and they will make any changes you ask for. Fantastic. Don't be afraid. They are the best of the wedding dress sites. Go for it… Read Full Review

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★☆☆☆☆

“Do Not Trust Them/poor quality/ poor service”

Written on: 06/12/2013 by yasdave (1 review written)

I cannot believe I should give them one star. Just to warn you, if you ever order a dress there, it will come in wrong size, wrong look, possibly wrong colour, poor fabric,etc. and if you ask for a refund, you will get nothing but rubbish from their team. I got a dress from them, the dress was a disaster and now after a week I'm still struggling to get my money back. they really should have been shut by now for their poor service and dishonesty… Read Full Review

Diydress's Response to yasdave's Review

Written on: 13/12/2013

Hi,Thanks for shopping with us and share your own experience, we are very very sorry about all inconvenience.and could you please give us your order number or your email address?we can know your problem clearly and We promise we will give you a satisfactory answer,thank you very much!



Kind regards,
DIYdress

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Yasdave's reply to Diydress's Comment

Written on: 13/12/2013

That's your last email to me:

"We made your size according to what you left to us and also leave 2inch adjustment room for you as well. So we are unable to offer you a full refund, it is not our fault, we made the size telling by you, why we have to pay the mistake??? We can't make a full refund but a discount refund of 15 ponds maximum, thank you very much.
Regards"

AWFUL SERVICE !!!

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★★★★★

“Excellent products”

Written on: 04/12/2013

DIYdress is a very good company for making dress, i ordered a wedding dress for my friends from the site,when we received the dress ,we cannot believe our eyes.it is so beautiful and it is the same as the website show,the quality is fantastic too,thanks a lot for making such a wonderful dress,i will buy other dress from your site in the future!thanks again!… Read Full Review

Diydress's Comment

Written on: 25/12/2013

Dear customer,we were very happy you love the dress,,thanks for appreciate our website and our service ,and if you have any problem ,you can contact us anytime.thanks for your time!



Regards
DIYdress Team

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Suzeed's Comment

Written on: 22/01/2014

Wow lucky you. A lot of other people have not been so lucky. Please visit diydress reviews on fb to hear about other peoples experiences. We have received dresses that are different colours, do not fit (too small or too big) some badly made. The service we received was terrible.

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Jas101's Comment

Written on: 30/01/2014

completely agree with this

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★☆☆☆☆

“Discusting service ”

Written on: 11/11/2013

I ordered a dress from them it arrived the wrong colour and 2sizes to big, they told me it what I asked for and will not refund... Do not use this service!!… Read Full Review

Diydress's Comment

Written on: 14/11/2013

Dear Customer,
Hi,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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Eleanorclarke's Comment

Written on: 14/11/2013

We have had many conversations regarding my order and you have refused to change anything. Please do not make it look like you would change your tune on here, people that have dealt with you know what you are like.

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Diydress's Comment

Written on: 18/11/2013

I am very sorry about all the inconvenience for you,but if we don't have your order number ,we can not find your order,and how can i do to solve the problem and satisfied you?so please give us your order number,and we will check your order and give you a reply soon,thanks a lot ,have a nice day!


Kind regards,
DIYdress Team

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Jas101's Comment

Written on: 30/01/2014

hahahahhahaah your laughable you truly love your order numbers you will still say its not your fault

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Jas101's Comment

Written on: 30/01/2014

here here i agree with this made a laughing stock by diy dresses

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Jas101's Comment

Written on: 30/01/2014

sure you will you twist ever word possible

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Jas101's Comment

Written on: 30/01/2014

completely agree with this terrible shouldn't be on the internet

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★☆☆☆☆

“Shocking service”

Written on: 29/10/2013

They have sent me a dress that is too big and are unwilling to exchange or refund it. I have had it one day so I am in the time frame. They use a UK address but are not based in the UK which is misleading. Also on there website there are no negative comments but if you have a look on the internet you find plenty of bad reviews. I suggest you do not purchase from this company… Read Full Review

Diydress's Comment

Written on: 31/10/2013

Dear Customer,
Hi,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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Jas101's Comment

Written on: 30/01/2014

here we go with the order number again .... sorry is an understatement diy dresses shame on you

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300Poundworseoff's Comment

Written on: 31/10/2013

Hi
I am so sorry that you also same as me with very bad experience
I requested their address to do formal complaint after 46 requests I got an email with the most shocking spelling and grammar advising they are in Hong Kong

I am seeking legal advice as I have 3 cheap and hideous dress that do not fit and I am worse off my £300. I think we all need to keep complaining and I am also looking at reporting them to trading standards and consumer programme.

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Suzeed's Comment

Written on: 11/11/2013

Hello,

I suggest you visit facebook, there are many other customers like us on this page with helpful advice. You need to keep all your e-mails from diy dress as evidence and all photos and contact your bank to get a refund. Good luck!

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Jas101's Comment

Written on: 30/01/2014

i completely agree what is your email i have some advise for you the same thing happened to me

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★☆☆☆☆

“Suddenly not so helpful ”

Written on: 21/10/2013

I ordered 3 standard not customised dresses tried to cancel one at 12 hours and told already being made three dresses just under 300 pound arrived very cheap looking fabric and none fit told nothing can be done shocking service as soon as have money dont seem to be as helpful how can 3 standard dresses not be possible to return and refund never use the service ever again… Read Full Review

Claire-Diy-Dress-Dont's Comment

Written on: 22/10/2013

I'm very sorry to hear that :-( have you contacted your bank? After my experience with them I have discovered that we do have the right for a refund. If you haven't already done so, phone your bank and quote the Distance Buying Regulation Act which protects you from situations like this and your bank should fight it for you.
My bank have given me the money back through the chargeback scheme whilst they fight it with them. It will take a while I presume but I will fight it tooth and nail before I see these people keeping my money for good.

I hope you get it sorted soon!

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Diydress's Comment

Written on: 25/10/2013

hi.
So sorry disturb you again, but when we see your comments here, we were disappointed, please check your mailbox and our return policy on our site.And we made your dress immediately after your confirmation of your order, because from making one dress to shipping out, we need many programs, thereby we need to guarantee the products you got is high quality and exquisite workmanship, so when you emailed us to cancel the order, your dress has been cropped good and began to make. As we released our policy just also let our customers consider clearly before placing one order, and after customers placed order, we will email you to confirm order’s information, just to avoid cancelling orders a long time later after placing orders, if our all customers just like you, what we do? we also lost more we has loss, you also will has a unhappy shopping experience, so also please you can understanding, can comply with our policy, if our products or service has any errors, we will make a self-criticism, and have been improving our products and our service.Thank you for your understanding, and on your next order will give you a big discount, thanks!
Regards
DIYdress Team

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Claire-Diy-Dress-Dont's Comment

Written on: 25/10/2013

You were disappointed? I must say I was very disappointed to learn that my full refund wouldn't be given back to me only five days after I ordered it. I don't think you could even measure my disappointment in your company and in myself for not reveiwing your website thoroughly before purchasing from diydresses.

Your comment on 'exquisite workmanship" is laughable as the vast majority of your customers are dissatisfied with the quality of your workmanship. Your customers have clearly informed your company (time and time again) that your dresses are not of the same quality or indeed even resemble the dresses that they think they are buying from your company. You advertise dresses thare are clearly stolen images from authentic designers. Do you inform your customers of this before they buy your dresses? NO.

Maybe most customers would understand your policy a bit better if they knew exactly what they were buying and if they knew that what they were receiving was indeed what they had seen from your website.

I have received your email in my inbox but I did not like the tone of your letter. Im afraid I am not 'wasting my time' or your 'expensive' time when I am asking for my money back.
Nor will I 'save myself time' by leaving it.

I fully intend to pursure receiving my full refund, and I don't feel like I am wasting my time on getting back the money that I have worked hard for, without something to show for it.

As I have pointed out to you, you are working as a business and the most important people in your business are your customers (or should be). The only thinkg you are showing your customers is that you only want their money and that you are not considering their feedback. Evidence of this is the amount of peole who have negatively reviewed your website. Your 'policy' is worthless and unlawful.
Read the 'Distance Regulation 2000 Act' for online buying.
Your company is not exempt from this law.

As for your final comment of a 'big discount' your are delusional if you think I would EVER consider purchasing from your website again. And no I do not 'understand' your policy or your company's treatment of customers so there is no need to thank me.

Finally, to sum up your company and its dishonesty, I would just like to take this opportunity to tell customers exactly what tricks you get up to to make sure that people are not aware of dissatisfied customers:

DIY DRESSES posted the same robotic post that they do to all customers to show that they are actually carrying out some sort of customer service -except when I gave them my order number they FAILED to even email me with the 'help' that they promised.
Then DIY DRESSES reported my comment to administrators as being untrue and I have managed to prove it is an authentic complaint.
And to top it all off, the then DIYDRESSES contacted the administrators of the reviewcentre to tell them that they had been in contact with me and that I wished for my comments to be taken off their review website. ALL LIES!

Now if this doesnt show they have something to hide then...

Again, to potential customers, please DO NOT buy from this company unless you want weeks and months of hassle from uncaring and ignorant customer service advisors or indeed if you want a completely different dress from what you ordered.




which is made from different fabric and is not to the same standard or even resembles the dresses that you advertise on your website.

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Suzeed's Comment

Written on: 11/11/2013

Well said! I hope you get your refund. Keep fighting and I am sure you will.

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Dresshunter's Comment

Written on: 30/12/2013

Oh my Lord!!! I have just nearly ordered 4 bridesmaid dresses but decided to take a quick look online for reviews of the company. Are they really this bad?
Spending weeks looking online for dresses, I could tell straight away that the images on the website are not of there own dresses as I have seen the same images on other sites. I presumed that they just make the dress to the same style of the one in the image but would expect it to look the same, from reading these comments I am extremely hesitant in ordering anything online.

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Jas101's Comment

Written on: 30/01/2014

haha well said is right diydresses is a joke!!! we are in the middle of a case right now

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Jas101's Comment

Written on: 30/01/2014

hahahahhahah i dont think anyone will be ordering again your products are a joke!!!!!

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300Poundworseoff's Comment

Written on: 26/10/2013

I have now requested your UK postal address over 25 times!
Why can no one provide this and keep giving me email responses that are a joke.
I wish to write a formal complaint following various sources of advice so please provide!

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Diydress's Comment

Written on: 24/10/2013

Dear Customer,
Hi,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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300Poundworseoff's Comment

Written on: 28/10/2013

Please don't patronise my saying have a nice day
I have 3 cheap dresses and 300 pound worse off
I am soon to pursue legal advice as despite my 32 requests for your full UK address to enable a formal complaint you still pursue me with hideous emails as above and keep asking me to measure the dress
Provide your UK address details as this is the most frustrating and hideous organisation I have ever encountered and I will for not only myself but all the others that have complained be now taking this matter more seriously

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Diydress's Comment

Written on: 31/10/2013

Dear Customer,
Hi,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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Jas101's Comment

Written on: 30/01/2014

hahahhaah order number again this is a joke come on now you will not give your address

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★☆☆☆☆

“STAY CLEAR OF DIY DRESSES”

Written on: 16/10/2013 by Claire-DIY-DRESS-DONT (1 review written)

I hate that I have to give this at least one star rating. I am sick of dealing with this company who have effectively stolen £150 from me. I cancelled my order 5 days after placing the order as I found that they had A LOT of bad reviews (I realise now I should have did this before placing the order :-/ lesson truly learned) I felt that if I cancelled it within the 7 days cooling off period, in accordance with the Distance Selling Regulation 2000 act, I would save myself A LOT of hassle… Read Full Review

Diydress's Response to Claire-DIY-DRESS-DONT's Review

Written on: 18/10/2013

Hi,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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Claire-Diy-Dress-Dont's reply to Diydress's Comment

Written on: 18/10/2013

You are not sorry otherwise you would have helped me weeks ago.

It is interesting that you only use the word 'sorry' when customers are writing truthful reviews about what to expect when dealing with your company. If you were sorry then you would change your customer service but instead people are complaining about the SAME things.
Where would you be without your customers? Absolutely no where and you know this. Yet you do not respect your customers.
The stress you have put me through under that past four weeks after losing all that money has been shocking. You are disgusting for treating people that way and you shouldn't be allowed to continue as a company.

You put on this false pretence on here that you care about your customers negative review. However it has taken the customer this far to write a bad review before you show any consideration for their situation but I imagine this is only for the benefit of future customers rather than the benefit of the complainer.

My order no is 100020733, but unless you intend to refund me with the full amount including delivery then don't bother emailing me back because I have had enough of your cheeky emails. Besides my bank are coming after you for the money anyway and I expect that this will be the only way I will ever see my money again.

I wrote this review not in hope of getting my money back (because after the past few weeks it has been made abundantly clear you have no intention of refunding it) but to warn any potential customers about what they are letting themselves in for.

It will be interesting though to see if your company has any shred of decency left and I intend to post what happens next...

Many sites all say the same thing because they are the LAW. This is what my bank will be explaining to you when they come for my money so perhaps you should read it beforehand. Your 'strict policies' are worthless because they are not LAWFUL.

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300Poundworseoff's reply to Claire-Diy-Dress-Dont's Comment

Written on: 31/10/2013

Hi

I am aiming to report them to trading standards and consumer watchdog
After 47 requests I got told they are in Hong Kong
Their email replies are a joke and they should be shut down based on customer service alone let alone the hideous dresses that are cheap
300 wasted I will never recommend this company to anyone.

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Yasdave's Response to Claire-DIY-DRESS-DONT's Review

Written on: 06/12/2013

Just wanting to put something here as I did the same mistake and ordered my wedding dress with them.

when I saw the dress in their website, I fell in love with dress. So without doing any research about the company, I just ordered the dress.

when finally it arrived , I was kind of shocked and couldn't believe what I'm seeing . The dress was too big and it had a detachable coat which was too short and couldn't even cover my bust. it had very bad quality and it seemed made by a very unprofessional tailor .

I tried to get a refund, but they just came back to me with funny excuses,lots of rubbish, and blamed me for giving them the wrong size. they even changed the dress name on their website (removed the detachable bit of the name) and said I asked them to made the coat detachable even though i had the confirmation email stating the coat is detachable .

hopefully someone will stop them from ripping off people very soon. I'm going to help this happen as I'm not giving up on my money.

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★☆☆☆☆

“Go for a better quality service”

Written on: 13/10/2013

DIY Dress's customer service is bad and the dress doesn't look the same. I ordered a size 8 dress, which is advertised as having an 89cm bust. I took my measurements and my bust is exactly 89cms. When my dress arrived I couldn't even come close to doing it up and after some thoughts about getting it tailored here in the UK to avoid postage charges I thought I'd email DIY Dress. At first they were helpful and asked for photos and me to measure my bust again, but then they replied with an email… Read Full Review

Diydress's Comment

Written on: 16/10/2013

Dear Customer,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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Kerryc13's Comment

Written on: 16/10/2013

Hi there

My order no was 100020521.

Cheers

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Diydress's Comment

Written on: 17/10/2013

hi,there,thanks for your reply,we are sorry for the inconvenience,we have checked anything,and our manager has emailed you,so please check your email box,hope you can satisfy our reply,have a nice day.
Regards
DIYdress Team

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★★★★★

“Girls bridesmaid dresses”

Written on: 03/10/2013

After reading the reviews I was very nervous about ordering from this site, but thought for the price I'll give it a go!! I'm happy to say that the communication was brilliant & the dress arrived well before the due time, & looks amazing, so pleased with it. Bargain!!! … Read Full Review

Diydress's Comment

Written on: 11/10/2013

Dear customer,

we were very happy you love the dress,,thanks for appreciate our website and our service ,and could you mind to send some photos wearing the dress? We will offer you some coupons for your next purchase,thanks again ,and if you have any problem ,you can contact us anytime.thanks for your time!


Regards
DIYdress Team

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Dresshunter's Comment

Written on: 30/12/2013

Would you have any images of the dress you got? I was about to order 4 bridesmaid dresses prior to reading all these comments but now I am extremely nervous, as there are so many negative comments about the dresses looking nothing like what they had thought it would!!!

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Bulldog2950's Comment

Written on: 31/12/2013

Yes of course it's now just sat in my daughters wardrobe, unsure if how to upload photo on here, so if your happy to put your email address on I'll send you some pics!! All I can say is we went for it as ordering only one dress it didn't matter to much if it was slightly different to the web image but it was exactly as stated on the website!!!

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