DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.6 / 5
38% of users recommend this
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  • Value For Money

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★★★★★

“Very impressed,wonderful dress”

Written on: 24/04/2014 by AmyN. (1 review written)

I got my dress earlier than I expected and it is absolutely perfect. I was only disappointed when I had to pay 20 pounds postage while the dress is no more than 50 pounds. But that dress is much more worth I think! When I tried it first time I forgot about the price. Absolutely gorgeous!!! I'm very happy of the lovely dress I received and their quick responds for my every contact. Really good service:) … Read Full Review

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★☆☆☆☆

“completely different colour and way to big in size”

Written on: 21/04/2014 by buddyjones.attwell (1 review written)

Ordered my daughter a prom dress and its a complete disaster! The top of the dress looks nothing like the nice colour gold it looks in the picture, it's a cheap and nasty yellow colour and the dress size is suppose to be a 4! I'm a size 8 and its big on me!! The customer service has been dam right appalling! And think there must be only 1 person running the service because no matter what time of day I always speck to the same person! And sometimes feels like I'm talking to a child... I said to… Read Full Review

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★☆☆☆☆

“Do not use this company. If you are happy with your...”

Written on: 20/04/2014 by loopylou1998 (1 review written)

Do not use this company. If you are happy with your garment then you are lucky, if not their aftersales service is appalling. My dress arrived in the wrong colour - white instead of ivory - which I would have accepted if the dress had been well made. I had exposed bones in the bodice and the interfacing was on show. When I asked for a full refund this was refused and I was told to take the dress to a tailor. To be expected to do that when the dress cost almost £96 I think is disgraceful… Read Full Review

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★★★★★

“My amazing wedding dress :) ”

Written on: 18/04/2014 by Collier190 (1 review written)

I ordered my wedding dress ten decided to read reviews on this site about diydress.co.uk I was a little nervous about what I woul recieve but when it came I had no regrets, it's beautiful. More than I could have asked for, the problem is most people that have a good experience don't tend to write reviews so you will find a lot more bad reviews than good ones. They were always online to chat to if I needed to know anything, delivery was prompt. Very pleased bride to be :)… Read Full Review

Floqhwa's Comment

Written on: 23/06/2014

Waw!! I ordered a pearl pink lovely prom dress but was also nervous as people were discouraging me for doing that and at some point my bank cautioned me for such a transaction as they felt this company had no face and you cannot even locate it and the people that you deal with keep changing their names: that is scary I tell you, especially when you have paid the company your money - hey!!! However, when the dress arrived I asked my aunt to open it for me - guess what, it was gorgeous and I would not change it for anything. Honestly I am a happy customer. Cheers girls.

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★☆☆☆☆

“NIGHTMARE”

Written on: 14/04/2014 by DaveHoward1965 (2 reviews written)

Well known for writing their own positive reviews, just google them!Our dress for my daughter was not the right colour,netting used instead of chiffon and they DO NOT REFUND, but offer £10 off.(now £10 cheaper now anyway). AVOID FOR YOU OWN SAKE!… Read Full Review

Davehoward1965's Response to DaveHoward1965's Review

Written on: 17/05/2014

I have now been refunded. Thank you very much.

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Sheads's reply to Davehoward1965's Comment

Written on: 01/07/2014

How did you manage to get a refund? Tell me your secret? I have been going back and forth. A different person every time. Its infuriating. We ordered a test dress, it came the wrong colour and size. Any help really appreciated.

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★☆☆☆☆

“don't do it - they rip you off, so you cannot return!”

Written on: 12/04/2014 by veramm (1 review written)

I just need to warn you: DO NOT BUY from diydress.co.uk! they trick you! Our example: we ordered "standard" dress and they followed up off line to trick us into "tailoered" dress to make it impossible to return if you do not like it upon receipt… Read Full Review

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★☆☆☆☆

“RIP OFF DO NOT BUY ANYTHING”

Written on: 25/03/2014 by haylo25 (1 review written)

I orderd two mother of the bride dresses for my mom for my wedding although both were ment to be the same size only one actually fitted, and the dresses did not look like the ones in the photoe. When the dresses came there was no papper work and when I emailed diydresses to complain they refused to give me a refund ,they are still refusing to give me a return address or a refund to this day. Also be verry carefull because I have also noticed they have charged me a transaction fee which is not… Read Full Review

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★☆☆☆☆

“Don't do it!!!!!!!!!!!!!!!!!!!!!”

Written on: 20/03/2014 by loveprada (1 review written)

To start with this company is VERY helpful, but that’s because the want your money. I ordered a dress, giving exact measurements. To be fair, the finish was good and I was pleased the quality. When I tried the dress on it was 20cm too short (it’s a full length dress!) I contacted them, saying it was too short. They asked for pictures, which I sent, together with a video from the back of my neck all the way to the floor, following a tape measure the whole way. The dress stopped at 130cm and… Read Full Review

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★☆☆☆☆

“I wouldn't bother”

Written on: 20/03/2014 by 182Kearney (1 review written)

I ordered to dresses , one fits perfect the other is too small at the bust . After countless email back and forth these people tell me I don't know how to measure a dress so I take it to a professional tailor who assured me the bust size was not what I'd ordered or what was stated on their label.. I sent them another picture with the measurements and now they say what gives this person authority and power to say the measurement diy made the dress to is wrong? 45" bust is measured in the same… Read Full Review

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★★★★★

“i stupidly believed the bad reviews ”

Written on: 18/03/2014 by MRSKG2B (1 review written)

the worst thing you can do is believe everything you read, the day my dress was due to arrive I though id have a look at some reviews. they completely ruined the experience of buying a wedding dress. I received a text saying my dress had been delivered and I was dreading it, I got home and opened the package and instantly was crying in fear of what it would be like thinking it would be made of polyester and a poor copy of what was advertised, I waited till the next morning to try it on with my… Read Full Review

Patfearn's Response to MRSKG2B's Review

Written on: 22/04/2014

Good for you. But the reason we write poor reviews is because we have received poor and shoddily made dresses from this rip off company. Then when you complain they refuse to honor their obligation to put right or refund.
They have ruined many special occasions and I hope yours isn't one of them

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★★★★★

“best buy”

Written on: 17/03/2014 by lawzie (1 review written)

I have ordered 2 dresses for my bridesmaid and I have to say I have not been disappointed! great service prompt replies will definitely use in the future. my bridesmaids are truly happy with them as well, although they were made slightly on the big side I prefer this. overall its a brilliant company… Read Full Review

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★☆☆☆☆

“Beware - Dress looks nothing like item on website”

Written on: 15/03/2014 by Sidney136 (1 review written)

I ordered a dress for my daughters prom, this should be a magical time for her, she was so excited, we are not well off, I ordered the dress, paid £134.00 including delivery. The dress arrived and it was awful, it looked like it was made by a 10 year old. the sequins fell off, the dress did not resemble the picture at all, not even similar, in fact my Daughter thought they had sent the wrong dress by mistake. When I complained they asked me to send photos, which I did, then they asked for more… Read Full Review

__Chloe's Comment

Written on: 16/04/2014

hi, my prom is coming up soon and i have my eyes set on a dress from this site. i don't know whether to order from this site because of the mixed reviews. i was just wondering if the dress was actually the one from the picture on the site? i know you said it was bad quality but i was just wondering if the site actually sends the dress you see displayed.

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Fairway1's Comment

Written on: 17/04/2014

Hi, I have to be honest the dress I ordered for my daughter looks nothing like the one on the website, I know they are cheap but take my advice, go to a shop and try one on, it may cost you more but will save you a lot of heartache in the long run. I am still fighting to try and get my money back. We were very lucky in that relatives have helped to buy another one or the truth would be she would have no prom dress! My advice is don't order from this company!

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★★★★★

“Just received my wedding dress. I'm overwhelmed. DIY...”

Written on: 03/03/2014 by Deeno01 (1 review written)

Just received my wedding dress. I'm overwhelmed. DIY Dress made my dress to fit me perfectly the quality is lovely. Customer service was great they dealt with all my enquiries promptly. I would recommend this site to anyone, just make sure you take down all your measurements correctly and all will be fine. DIY stock affordable and desirable dresses, in my opinion, money well spent. Fantastic and stunning.Don't be afraid. They are the best of the wedding dress sites. Can't wait to wear my dress… Read Full Review

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★☆☆☆☆

“the worst buy ever”

Written on: 21/02/2014

We have ordered evening dress Model:10201684. I was in shock what have been sent to us....poor quality, different color, poor material etc.....just piece of shit....their customer service is completely blind. When i pointed to differences between original picture and our dress they told me can barely seen difference....My wife got almost heart attack because of this.....wish i could attach picture to show to whole world what happened to me… Read Full Review

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★☆☆☆☆

“do not entertain the idea of diy dresses!!!!!”

Written on: 12/02/2014 by LIsaJaneOliver (1 review written)

I ordered daughters prom dress from them!!!! Supposed to be stunning chiffon!!!! More like net curtain, doesn't fit. Very poor copy of advertised dress. Will not refund, apparently my fault, they should be banned from advertising here. Hence I have opened a case through my bank to get money b ack. If in doubt please visit diy dress reviews on facebook… Read Full Review

Diydress's Response to LIsaJaneOliver's Review

Written on: 14/02/2014

Dear Customer,
Thanks for shopping with us and share your own experience, sorry about all inconvenience. But could you please tell me your order number? we can make sure what's the trouble with your dress.and give you a satisfactory answer,thank you very much!


Kind regards,
DIYdress

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Lisajaneoliver's reply to Diydress's Comment

Written on: 14/02/2014

You have had ample opportunity to give me a satisfactory outcome. The matter is out of my hands.

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★☆☆☆☆

“Never buy a dress from here ”

Written on: 30/01/2014 by jas101 (1 review written)

Ok where do I start they are terrible never ever ever consider purchasing any piece of clothing from these people. It comes in the wrong size, wrong colour, wrong shape, wrong material. I ordered a purple dress and along came to my disgusting a big bright pink, terribly cut dress that belongs in the pantomime!! But I am fighting my case at the moment "diydresses should be no more!" and before you put you lovely comment on here diy dresses yes you!! stating "oh please give me your order… Read Full Review

Diydress's Response to jas101's Review

Written on: 14/02/2014

Dear Customer,
Thanks for shopping with us and share your own experience, sorry about all inconvenience. But could you please tell me your order number or your email address? we can make sure what's the trouble with your dress.and give you a satisfactory answer,thank you very much!


Kind regards,
DIYdress

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Jas101's reply to Diydress's Comment

Written on: 14/02/2014

I have asked many times for a refund but you dont give funds therefore there is no answer you can give me. How come you come across really nice on this review center yet when I talk to you through chat, you are rude, unhelpful and dont reply when you get fed up and better still you cut off the chat?

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★★★★★

“Go for it”

Written on: 22/12/2013 by SusiePonting (1 review written)

Just received my wedding dress. I'm overwhelmed. DIY Dress make it to fit you and they will make any changes you ask for. Fantastic. Don't be afraid. They are the best of the wedding dress sites. Go for it… Read Full Review

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★☆☆☆☆

“Do Not Trust Them/poor quality/ poor service”

Written on: 06/12/2013 by yasdave (1 review written)

I cannot believe I should give them one star. Just to warn you, if you ever order a dress there, it will come in wrong size, wrong look, possibly wrong colour, poor fabric,etc. and if you ask for a refund, you will get nothing but rubbish from their team. I got a dress from them, the dress was a disaster and now after a week I'm still struggling to get my money back. they really should have been shut by now for their poor service and dishonesty… Read Full Review

Diydress's Response to yasdave's Review

Written on: 13/12/2013

Hi,Thanks for shopping with us and share your own experience, we are very very sorry about all inconvenience.and could you please give us your order number or your email address?we can know your problem clearly and We promise we will give you a satisfactory answer,thank you very much!



Kind regards,
DIYdress

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Yasdave's reply to Diydress's Comment

Written on: 13/12/2013

That's your last email to me:

"We made your size according to what you left to us and also leave 2inch adjustment room for you as well. So we are unable to offer you a full refund, it is not our fault, we made the size telling by you, why we have to pay the mistake??? We can't make a full refund but a discount refund of 15 ponds maximum, thank you very much.
Regards"

AWFUL SERVICE !!!

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★★★★★

“Excellent products”

Written on: 04/12/2013

DIYdress is a very good company for making dress, i ordered a wedding dress for my friends from the site,when we received the dress ,we cannot believe our eyes.it is so beautiful and it is the same as the website show,the quality is fantastic too,thanks a lot for making such a wonderful dress,i will buy other dress from your site in the future!thanks again!… Read Full Review

Diydress's Comment

Written on: 25/12/2013

Dear customer,we were very happy you love the dress,,thanks for appreciate our website and our service ,and if you have any problem ,you can contact us anytime.thanks for your time!



Regards
DIYdress Team

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Suzeed's Comment

Written on: 22/01/2014

Wow lucky you. A lot of other people have not been so lucky. Please visit diydress reviews on fb to hear about other peoples experiences. We have received dresses that are different colours, do not fit (too small or too big) some badly made. The service we received was terrible.

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Jas101's Comment

Written on: 30/01/2014

completely agree with this

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★☆☆☆☆

“Discusting service ”

Written on: 11/11/2013

I ordered a dress from them it arrived the wrong colour and 2sizes to big, they told me it what I asked for and will not refund... Do not use this service!!… Read Full Review

Diydress's Comment

Written on: 14/11/2013

Dear Customer,
Hi,

I am so sorry about all this, could you please tell me your order number, we will check your order and make sure all about this. And will give you a reply. Have a nice day!

Kind regards,
DIYdress Team

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Eleanorclarke's Comment

Written on: 14/11/2013

We have had many conversations regarding my order and you have refused to change anything. Please do not make it look like you would change your tune on here, people that have dealt with you know what you are like.

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Diydress's Comment

Written on: 18/11/2013

I am very sorry about all the inconvenience for you,but if we don't have your order number ,we can not find your order,and how can i do to solve the problem and satisfied you?so please give us your order number,and we will check your order and give you a reply soon,thanks a lot ,have a nice day!


Kind regards,
DIYdress Team

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Jas101's Comment

Written on: 30/01/2014

hahahahhahaah your laughable you truly love your order numbers you will still say its not your fault

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Jas101's Comment

Written on: 30/01/2014

here here i agree with this made a laughing stock by diy dresses

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Jas101's Comment

Written on: 30/01/2014

sure you will you twist ever word possible

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Jas101's Comment

Written on: 30/01/2014

completely agree with this terrible shouldn't be on the internet

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