DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
38% of users recommend this
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★★★☆☆

“Good, helpful but not amazing”

Written on: 28/06/2014 by Lyon160 (1 review written)

I heard this site off my friend and her prom dress came months before mine and it was fantastic so me and my dad went online and found the website and I order this stunning black dress with a heart neck line and strapless and worn it was stunning I loved it however the night progressed and then my friends dress this beautiful ball gown began to fall apart the bow kept falling off and then soon after the crystals on my did and we were shocked being young we jusy thought it was us but it wasn't… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 26/06/2014 by cserrao (1 review written)

Please do not order from this company. Against my better judgement I did and am now being ignored by them. Even though I paid extra for my daughter's prom dress to get delivered before her prom, unfortunately they failed to deliver on time and I had to go and buy another one. I have tried to contact them about a refund and they are completing ignore me… Read Full Review

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★☆☆☆☆

“Terrible Terrible Terrible ”

Written on: 23/06/2014 by Gunnbi26 (1 review written)

I was very impressed with the choices offered on the website. I finally found the dresses, rather expensive but worth it. I provided my measurements as asked for, the measurements were done by a professional. The dresses turned up as long as the height head to toe, a huge mistake for people who perceive them selves as professionals. Furthermore, the dresses were nothing like in the pictures. I have contacted the company to try and resolve this but to no avail, they keep making silly excuses. I… Read Full Review

L.mic's Comment

Written on: 01/11/2014

I absolutely agree! I am on the same boat, I ordered two dresses for my engagement party and they turned out to be disastrous! They were too long, too big, a hole in the armpit for no reason, distorted inbuilt bras, i looked like a freak when i wore it with the left bra folding over into a straight line, the fitting was wrong, they used cheap materials, the corset boning was sticking out and digging into my skin, there's no smoothness to the dresses. They were nothing like the model pictures they advertised. I ended up buying a new dress. I contacted them about a refund and they've been going round in circle saying i should take it to a local tailor to adjust and they can't see anything wrong with them. If i wanted to pay extra money to a tailor i would have asked them to make them in the first place! I have asked for a UK number and address as i would like to take it further and they have totally refused to acknowledge any of my requests and keep saying they can't see anything wrong but will refund 15pounds for the hole in the armpit and hope that i understand. It is so frustrating! The dresses cost a lot of money and I had to pay express charge on top! I'm up for taking this further.

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Mary1825's Comment

Written on: 25/11/2014

In the exact same situation...2 dresses that i will never end up wearing. They even have the audacity to suggest I sell it online!
I have tried tirelessly to get a refund and have just been going round in circles for a whole month with emails back and forth, them refusing and stating they think the dresses are 'beautiful'- They are not, they are awful cheap and plastic. I am so frustrated and angry as I have just thrown away a good 250 pounds down the drain.
They do not even operate from the UK, we must be able to take this further! any suggestions how?

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Kc67's Comment

Written on: 05/12/2014

If you paid by credit or debit card your card company will look into your complaint and can refund any money paid

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Kc67's Comment

Written on: 05/12/2014

If you paid by credit or debit card your card company will look into your complaint and can refund any money paid

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★☆☆☆☆

“Never again”

Written on: 20/06/2014

Please don't order from these people. Prom dress didn't come on time when I paid extra to ensure delivery. Haven't got the dress and haven't got a refund. They don't like to respond when there's something wrong. Trying to get a refund through my credit card company now!!! Shocking service… Read Full Review

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★☆☆☆☆

“Avoid this company! Bad after sales service.”

Written on: 19/06/2014 by Disappoint (1 review written)

No refunds/returns available. Communication difficulties. Ordered a prom dress for my daughter doesn't fit and sizing not right. Refused to allow refund even after having to chase continuously for a response. They suggested we sell it on. £109 down. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“If you have ordered anything....cancel your order now!!”

Written on: 19/06/2014 by SteveNottingham (1 review written)

Do not believe the good reviews - they are fake. They are low quality Chinese counterfeiters with no UK office. The pictures on their website are not their dresses or models but the original manufacturers. They will send you something of such low quality it will look so very cheap and fall to bits upon use. When you complain they are full of rubbish. They might offer you a refund providing you pay £30 postage back to China, risk import tax and, given that they are parasitic criminals, say that… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT ORDER FROM THIS COMPANY”

Written on: 12/06/2014 by shamin (1 review written)

I ordered two dresses for my day and paid extra to receive them a week prior to my day. I did not even get one dress on time and when I finally received the dresses they are a poor quality nothing like what I saw on the website. And now they are not even replying to my emails to give me a refund. I had to hire a dress for my day. so please do not order of this company and its not a uk based company… Read Full Review

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★☆☆☆☆

“Very poor if dress if you have to ask for exchange or...”

Written on: 07/06/2014 by SoniaKelly382 (1 review written)

I have recently bought a dress for my daughter Prom. Although the dress is of good quality, the shape of dress is not suiting at all my daughter so I ask for refund as expIained possible on the general purchase conditions. am experiencing a real pain to get an exchange or refund. They have refused although photos have been provided. Very good and quick to take the order but now a real pain when a problem arises. Do not order on this site unless being completely sure the dress will be OK!… Read Full Review

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★☆☆☆☆

“Awful,badly made, be warned!”

Written on: 01/06/2014 by gfJacobs277 (1 review written)

Received my daughter's made to measure prom dress on Thursday. What a joke, it is terrible.So badly made, I can't begin to explain! Sequins hanging off, jewels and beading tarnished and sewn on back to front. Uneven hemline, marks on the shirt. I could go on but you get the picture. It is certainly not made to measure, it is far to big for her. I have e-mailed the company, with little joy, refusing a full refund, offering instead to make another dress in a different factory and told me to… Read Full Review

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★☆☆☆☆

“Horrible workmanship , appalling customer service”

Written on: 28/05/2014 by Alecs85 (2 reviews written)

Do not waste your time with this website. I ordered a dress that was very simple and got a cut up dress that had pieces of material sticking out of it. The customer service was very nice until I actually got the dress. They they pushed me between 6 different people, all saying the dress looks like on the website. All people (men and women) whom I have asked to compare the website to the end product were shocked by the difference, yet 6 people on their team could not spot any difference. DO NOT… Read Full Review

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★☆☆☆☆

“Don't go there!!!”

Written on: 26/05/2014 by Sbasi (1 review written)

Alarm bells started to ring when the dress didn't arrive on time and when it did it came in a small bag!!!! As we opened it sequins and beads fell to the floor. The dress should have had a completely beaded bodice front and back, as the picture on the web site showed. This was not what was sent. The bodice was so badly sewn, no symmetry, loose beading and sequins falling off and huge gaps of netting, only a fifth of the bodice was covered leaving two very wonky breast pads in full few. DIY… Read Full Review

Alecs85's Response to Sbasi's Review

Written on: 28/05/2014

The same thing happened to me. I ordered a dress, it came in a bag, pieces of it were cut as if with a knife yet the bag it came in was in perfect condition, which makes me believe the dress was cut before they even wrapped it. I paid 100 GBP, they offered to give me a 5 GBP discount on my next order. It has been the greatest disappointment ever with regards to online shopping. I posted my review at the time but I see they still have new victims. You should report the website and have the company reviewed. I did this last year but it seems they are still up and running. Somebody needs to stop these people.

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★☆☆☆☆

“DO NOT BUY OFF THIS SITE”

Written on: 26/05/2014 by Kamari118 (1 review written)

My Mum has ordered 2 bridesmaids dresses from this site. They took bust size, shoulder size and arm size. At first they were very helpful but then they started to get rude. The dresses arrived and all I can say is THESE ARE NOT MADE TO ORDER. They are shoddy workmanship, the jewels started to fall off when I was trying mine on, the arms kept falling down and the dresses are way to big. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS SITE… Read Full Review

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★★★★★

“I love my dress”

Written on: 18/05/2014 by HaneenFarrell (0 reviews written)

I have to say how nervous I was after ordering the dress as I found a lot of bad reviews.But,I couldn't be more happier with my dress.The quality is really good,well finished dress a with good structure.I couldn't be happier.Cannot wit to wear it… Read Full Review

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★★★★★

“What a wonderful dress”

Written on: 06/05/2014 by VictoriaKader (1 review written)

My wedding dress is really beautiful.what i like most about this dress is how light it is.it isn't heavy at all. Its like wearing a sun dress, i can move really easily with this dress on. The material is really light.perfect for a summer wedding. I will for sure be buying more dresses from diydress… Read Full Review

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★☆☆☆☆

“very helpful at first, wedding dress came badly made....”

Written on: 26/04/2014 by 146Benton (1 review written)

very helpful at first, wedding dress came badly made. netting not cut correctly etc. Dress cost £150.00, took £500 + off credit card thank god used credit card was insured, do not use debit cards money will be lost. Now threatening us as we have not sent dress back yet and it will cost over £25.00 to send back to china… Read Full Review

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★★★★★

“Very impressed,wonderful dress”

Written on: 24/04/2014 by AmyN. (1 review written)

I got my dress earlier than I expected and it is absolutely perfect. I was only disappointed when I had to pay 20 pounds postage while the dress is no more than 50 pounds. But that dress is much more worth I think! When I tried it first time I forgot about the price. Absolutely gorgeous!!! I'm very happy of the lovely dress I received and their quick responds for my every contact. Really good service:) … Read Full Review

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★☆☆☆☆

“completely different colour and way to big in size”

Written on: 21/04/2014 by buddyjones.attwell (1 review written)

Ordered my daughter a prom dress and its a complete disaster! The top of the dress looks nothing like the nice colour gold it looks in the picture, it's a cheap and nasty yellow colour and the dress size is suppose to be a 4! I'm a size 8 and its big on me!! The customer service has been dam right appalling! And think there must be only 1 person running the service because no matter what time of day I always speck to the same person! And sometimes feels like I'm talking to a child... I said to… Read Full Review

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★☆☆☆☆

“Do not use this company. If you are happy with your...”

Written on: 20/04/2014 by loopylou1998 (1 review written)

Do not use this company. If you are happy with your garment then you are lucky, if not their aftersales service is appalling. My dress arrived in the wrong colour - white instead of ivory - which I would have accepted if the dress had been well made. I had exposed bones in the bodice and the interfacing was on show. When I asked for a full refund this was refused and I was told to take the dress to a tailor. To be expected to do that when the dress cost almost £96 I think is disgraceful… Read Full Review

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★★★★★

“My amazing wedding dress :) ”

Written on: 18/04/2014 by Collier190 (1 review written)

I ordered my wedding dress ten decided to read reviews on this site about diydress.co.uk I was a little nervous about what I woul recieve but when it came I had no regrets, it's beautiful. More than I could have asked for, the problem is most people that have a good experience don't tend to write reviews so you will find a lot more bad reviews than good ones. They were always online to chat to if I needed to know anything, delivery was prompt. Very pleased bride to be :)… Read Full Review

Floqhwa's Comment

Written on: 23/06/2014

Waw!! I ordered a pearl pink lovely prom dress but was also nervous as people were discouraging me for doing that and at some point my bank cautioned me for such a transaction as they felt this company had no face and you cannot even locate it and the people that you deal with keep changing their names: that is scary I tell you, especially when you have paid the company your money - hey!!! However, when the dress arrived I asked my aunt to open it for me - guess what, it was gorgeous and I would not change it for anything. Honestly I am a happy customer. Cheers girls.

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★☆☆☆☆

“NIGHTMARE”

Written on: 14/04/2014 by DaveHoward1965 (2 reviews written)

Well known for writing their own positive reviews, just google them!Our dress for my daughter was not the right colour,netting used instead of chiffon and they DO NOT REFUND, but offer £10 off.(now £10 cheaper now anyway). AVOID FOR YOU OWN SAKE!… Read Full Review

Davehoward1965's Response to DaveHoward1965's Review

Written on: 17/05/2014

I have now been refunded. Thank you very much.

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Sheads's reply to Davehoward1965's Comment

Written on: 01/07/2014

How did you manage to get a refund? Tell me your secret? I have been going back and forth. A different person every time. Its infuriating. We ordered a test dress, it came the wrong colour and size. Any help really appreciated.

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