DIY Dress Reviews - www.diydress.co.uk

★★☆☆☆
2.5 / 5
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★☆☆☆☆

“Horrible workmanship , appalling customer service”

Written on: 28/05/2014 by Alecs85 (2 reviews written)

Do not waste your time with this website. I ordered a dress that was very simple and got a cut up dress that had pieces of material sticking out of it. The customer service was very nice until I actually got the dress. They they pushed me between 6 different people, all saying the dress looks like on the website. All people (men and women) whom I have asked to compare the website to the end product were shocked by the difference, yet 6 people on their team could not spot any difference. DO NOT… Read Full Review

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★☆☆☆☆

“Don't go there!!!”

Written on: 26/05/2014 by Sbasi (1 review written)

Alarm bells started to ring when the dress didn't arrive on time and when it did it came in a small bag!!!! As we opened it sequins and beads fell to the floor. The dress should have had a completely beaded bodice front and back, as the picture on the web site showed. This was not what was sent. The bodice was so badly sewn, no symmetry, loose beading and sequins falling off and huge gaps of netting, only a fifth of the bodice was covered leaving two very wonky breast pads in full few. DIY… Read Full Review

Alecs85's Response to Sbasi's Review

Written on: 28/05/2014

The same thing happened to me. I ordered a dress, it came in a bag, pieces of it were cut as if with a knife yet the bag it came in was in perfect condition, which makes me believe the dress was cut before they even wrapped it. I paid 100 GBP, they offered to give me a 5 GBP discount on my next order. It has been the greatest disappointment ever with regards to online shopping. I posted my review at the time but I see they still have new victims. You should report the website and have the company reviewed. I did this last year but it seems they are still up and running. Somebody needs to stop these people.

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★☆☆☆☆

“DO NOT BUY OFF THIS SITE”

Written on: 26/05/2014 by Kamari118 (1 review written)

My Mum has ordered 2 bridesmaids dresses from this site. They took bust size, shoulder size and arm size. At first they were very helpful but then they started to get rude. The dresses arrived and all I can say is THESE ARE NOT MADE TO ORDER. They are shoddy workmanship, the jewels started to fall off when I was trying mine on, the arms kept falling down and the dresses are way to big. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS SITE… Read Full Review

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★★★★★

“I love my dress”

Written on: 18/05/2014 by HaneenFarrell (0 reviews written)

I have to say how nervous I was after ordering the dress as I found a lot of bad reviews.But,I couldn't be more happier with my dress.The quality is really good,well finished dress a with good structure.I couldn't be happier.Cannot wit to wear it… Read Full Review

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★★★★★

“What a wonderful dress”

Written on: 06/05/2014 by VictoriaKader (1 review written)

My wedding dress is really beautiful.what i like most about this dress is how light it is.it isn't heavy at all. Its like wearing a sun dress, i can move really easily with this dress on. The material is really light.perfect for a summer wedding. I will for sure be buying more dresses from diydress… Read Full Review

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★☆☆☆☆

“very helpful at first, wedding dress came badly made....”

Written on: 26/04/2014 by 146Benton (1 review written)

very helpful at first, wedding dress came badly made. netting not cut correctly etc. Dress cost £150.00, took £500 + off credit card thank god used credit card was insured, do not use debit cards money will be lost. Now threatening us as we have not sent dress back yet and it will cost over £25.00 to send back to china… Read Full Review

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★★★★★

“Very impressed,wonderful dress”

Written on: 24/04/2014 by AmyN. (1 review written)

I got my dress earlier than I expected and it is absolutely perfect. I was only disappointed when I had to pay 20 pounds postage while the dress is no more than 50 pounds. But that dress is much more worth I think! When I tried it first time I forgot about the price. Absolutely gorgeous!!! I'm very happy of the lovely dress I received and their quick responds for my every contact. Really good service:) … Read Full Review

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★☆☆☆☆

“completely different colour and way to big in size”

Written on: 21/04/2014 by buddyjones.attwell (1 review written)

Ordered my daughter a prom dress and its a complete disaster! The top of the dress looks nothing like the nice colour gold it looks in the picture, it's a cheap and nasty yellow colour and the dress size is suppose to be a 4! I'm a size 8 and its big on me!! The customer service has been dam right appalling! And think there must be only 1 person running the service because no matter what time of day I always speck to the same person! And sometimes feels like I'm talking to a child... I said to… Read Full Review

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★☆☆☆☆

“Do not use this company. If you are happy with your...”

Written on: 20/04/2014 by loopylou1998 (1 review written)

Do not use this company. If you are happy with your garment then you are lucky, if not their aftersales service is appalling. My dress arrived in the wrong colour - white instead of ivory - which I would have accepted if the dress had been well made. I had exposed bones in the bodice and the interfacing was on show. When I asked for a full refund this was refused and I was told to take the dress to a tailor. To be expected to do that when the dress cost almost £96 I think is disgraceful… Read Full Review

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★★★★★

“My amazing wedding dress :) ”

Written on: 18/04/2014 by Collier190 (1 review written)

I ordered my wedding dress ten decided to read reviews on this site about diydress.co.uk I was a little nervous about what I woul recieve but when it came I had no regrets, it's beautiful. More than I could have asked for, the problem is most people that have a good experience don't tend to write reviews so you will find a lot more bad reviews than good ones. They were always online to chat to if I needed to know anything, delivery was prompt. Very pleased bride to be :)… Read Full Review

Floqhwa's Comment

Written on: 23/06/2014

Waw!! I ordered a pearl pink lovely prom dress but was also nervous as people were discouraging me for doing that and at some point my bank cautioned me for such a transaction as they felt this company had no face and you cannot even locate it and the people that you deal with keep changing their names: that is scary I tell you, especially when you have paid the company your money - hey!!! However, when the dress arrived I asked my aunt to open it for me - guess what, it was gorgeous and I would not change it for anything. Honestly I am a happy customer. Cheers girls.

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★☆☆☆☆

“NIGHTMARE”

Written on: 14/04/2014 by DaveHoward1965 (2 reviews written)

Well known for writing their own positive reviews, just google them!Our dress for my daughter was not the right colour,netting used instead of chiffon and they DO NOT REFUND, but offer £10 off.(now £10 cheaper now anyway). AVOID FOR YOU OWN SAKE!… Read Full Review

Davehoward1965's Response to DaveHoward1965's Review

Written on: 17/05/2014

I have now been refunded. Thank you very much.

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Sheads's reply to Davehoward1965's Comment

Written on: 01/07/2014

How did you manage to get a refund? Tell me your secret? I have been going back and forth. A different person every time. Its infuriating. We ordered a test dress, it came the wrong colour and size. Any help really appreciated.

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★☆☆☆☆

“don't do it - they rip you off, so you cannot return!”

Written on: 12/04/2014 by veramm (1 review written)

I just need to warn you: DO NOT BUY from diydress.co.uk! they trick you! Our example: we ordered "standard" dress and they followed up off line to trick us into "tailoered" dress to make it impossible to return if you do not like it upon receipt… Read Full Review

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★☆☆☆☆

“RIP OFF DO NOT BUY ANYTHING”

Written on: 25/03/2014 by haylo25 (1 review written)

I orderd two mother of the bride dresses for my mom for my wedding although both were ment to be the same size only one actually fitted, and the dresses did not look like the ones in the photoe. When the dresses came there was no papper work and when I emailed diydresses to complain they refused to give me a refund ,they are still refusing to give me a return address or a refund to this day. Also be verry carefull because I have also noticed they have charged me a transaction fee which is not… Read Full Review

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★☆☆☆☆

“Don't do it!!!!!!!!!!!!!!!!!!!!!”

Written on: 20/03/2014 by loveprada (1 review written)

To start with this company is VERY helpful, but that’s because the want your money. I ordered a dress, giving exact measurements. To be fair, the finish was good and I was pleased the quality. When I tried the dress on it was 20cm too short (it’s a full length dress!) I contacted them, saying it was too short. They asked for pictures, which I sent, together with a video from the back of my neck all the way to the floor, following a tape measure the whole way. The dress stopped at 130cm and… Read Full Review

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★☆☆☆☆

“I wouldn't bother”

Written on: 20/03/2014 by 182Kearney (1 review written)

I ordered to dresses , one fits perfect the other is too small at the bust . After countless email back and forth these people tell me I don't know how to measure a dress so I take it to a professional tailor who assured me the bust size was not what I'd ordered or what was stated on their label.. I sent them another picture with the measurements and now they say what gives this person authority and power to say the measurement diy made the dress to is wrong? 45" bust is measured in the same… Read Full Review

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★★★★★

“i stupidly believed the bad reviews ”

Written on: 18/03/2014 by MRSKG2B (1 review written)

the worst thing you can do is believe everything you read, the day my dress was due to arrive I though id have a look at some reviews. they completely ruined the experience of buying a wedding dress. I received a text saying my dress had been delivered and I was dreading it, I got home and opened the package and instantly was crying in fear of what it would be like thinking it would be made of polyester and a poor copy of what was advertised, I waited till the next morning to try it on with my… Read Full Review

Patfearn's Response to MRSKG2B's Review

Written on: 22/04/2014

Good for you. But the reason we write poor reviews is because we have received poor and shoddily made dresses from this rip off company. Then when you complain they refuse to honor their obligation to put right or refund.
They have ruined many special occasions and I hope yours isn't one of them

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★★★★★

“best buy”

Written on: 17/03/2014 by lawzie (1 review written)

I have ordered 2 dresses for my bridesmaid and I have to say I have not been disappointed! great service prompt replies will definitely use in the future. my bridesmaids are truly happy with them as well, although they were made slightly on the big side I prefer this. overall its a brilliant company… Read Full Review

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★☆☆☆☆

“Beware - Dress looks nothing like item on website”

Written on: 15/03/2014 by Sidney136 (1 review written)

I ordered a dress for my daughters prom, this should be a magical time for her, she was so excited, we are not well off, I ordered the dress, paid £134.00 including delivery. The dress arrived and it was awful, it looked like it was made by a 10 year old. the sequins fell off, the dress did not resemble the picture at all, not even similar, in fact my Daughter thought they had sent the wrong dress by mistake. When I complained they asked me to send photos, which I did, then they asked for more… Read Full Review

__Chloe's Comment

Written on: 16/04/2014

hi, my prom is coming up soon and i have my eyes set on a dress from this site. i don't know whether to order from this site because of the mixed reviews. i was just wondering if the dress was actually the one from the picture on the site? i know you said it was bad quality but i was just wondering if the site actually sends the dress you see displayed.

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Fairway1's Comment

Written on: 17/04/2014

Hi, I have to be honest the dress I ordered for my daughter looks nothing like the one on the website, I know they are cheap but take my advice, go to a shop and try one on, it may cost you more but will save you a lot of heartache in the long run. I am still fighting to try and get my money back. We were very lucky in that relatives have helped to buy another one or the truth would be she would have no prom dress! My advice is don't order from this company!

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★★★★★

“Just received my wedding dress. I'm overwhelmed. DIY...”

Written on: 03/03/2014 by Deeno01 (1 review written)

Just received my wedding dress. I'm overwhelmed. DIY Dress made my dress to fit me perfectly the quality is lovely. Customer service was great they dealt with all my enquiries promptly. I would recommend this site to anyone, just make sure you take down all your measurements correctly and all will be fine. DIY stock affordable and desirable dresses, in my opinion, money well spent. Fantastic and stunning.Don't be afraid. They are the best of the wedding dress sites. Can't wait to wear my dress… Read Full Review

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★☆☆☆☆

“the worst buy ever”

Written on: 21/02/2014

We have ordered evening dress Model:10201684. I was in shock what have been sent to us....poor quality, different color, poor material etc.....just piece of shit....their customer service is completely blind. When i pointed to differences between original picture and our dress they told me can barely seen difference....My wife got almost heart attack because of this.....wish i could attach picture to show to whole world what happened to me… Read Full Review

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