DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
301
38% of users recommend this
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  • Value For Money

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★☆☆☆☆

“Company is a despicably bad! ”

Written on: by Nahlin19 (1 review written)

This company ( Diy dresses) is just despicably badThey delivered dresses late and in the wrong colour. You cannot return the dresses and get your money back! All their pictures are fakes and so are their testimonials! Do not fall for it! Bad bad customer service! Do not touch this company ever. It has a Uk site but everything comes from China!… Read Full Review

Alecs85's Response to Nahlin19's Review

Written on:

It makes me very sad to see that two years after I had an experience on this website, people are still going through the same experience as I did. I made a formal complaint in the UK to customer protection but I guess nothing was done.
This situation needs to stop.

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Roseshaw's reply to Alecs85's Comment

Written on:

yes i order a outfit in royal blue i went on chat to ask about my order reply with size but wronge color if i want to change the color i would have to paid another 60 pounds receive my out fit to small not getting back to them and wont buy from them again wish i had seen these reviews before i let them have my order diydresses has to be stop trying to find away to get the massage out there

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★☆☆☆☆

“Absolutely terrible. Would give 0 stars.”

Written on:

Dress wasn't as nice as pictured. Also they sent me wrong size and refused to refund the dress. Offered a refund of £10 based on the value of the dress when I paid close to £200. Do not go near them. Stay away. Really really trust me. STAY AWAY… Read Full Review

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★★★★★

“Absolutely stunning great quality dress.”

Written on: by Lapalmera (1 review written)

We are really happy with the gorgeous dress we bought.After two long days in shopping centres and appointments in wedding shops we didn't manage to buy a dress for my daughter's prom. She tried a beautiful dress in the high street but unfortunately was well out of my budget.I was surprised when I found the dress at a third of the price. We decided to order it and after that we read some bad reviews, we were dead worried and panicking!! Sleepless nights wondering what will happen with our dream… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: by EanWise (1 review written)

BEWARE this company has no customer service skills I asked to cancel 48 hours after and you cannot! They state in FAQ section that a confirmation email will be sent and you need to confirm but this did not happen. 48 hours later I contacted them and they offered to refund shipping. This was £0 as my dress was over £150! Several rude email responses later and nothing of use. They are so rude and clearly do not understand what customer service is. Any other retailer would have to accept a… Read Full Review

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★☆☆☆☆

“totally disgusting PLEASE PLEASE do not buy ! I”

Written on: by pipinpoppy (1 review written)

The dress is awful nothing at all like the photo. I have sent photos to them as requested and they will not refund me just asked me to send more money and the would be more careful!!! No chance they have had £140 already. I think good reviews must have been written by the company. Anyone know if trading standards can help ? Totally devastated… Read Full Review

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★★★★★

“Love it! ”

Written on: by TashalovesColin (1 review written)

I was very worried on the days leading up to my dress being delivered after reading reviews. I was terrified I didn't even open the packaging I took it to my mums and got her to open it before I tried it on. Wow it's beautiful. I don't think the packaging was suitable I personally think it should have came in a suit bag to hang it up. But I'll need to go buy my own as it just came in a plastic bag. But was wrapped a good few times to protect it from shipping. I got the delivery that takes the… Read Full Review

Chunky11's Response to TashalovesColin's Review

Written on:

When the dress arrived i was over the moon it is stunning and they sent it when they gave me a date if i ever need a dress again i will order it from the same people again my daughter is going to look stunning on her prom nite thank you very much for your hard work in the dress

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★★★★★

“So happy!”

Written on: by Lowe192 (1 review written)

I was so happy with the dress that I received. In fact I was pleasantly surprised! The customer care was outstanding too, from start to finish. They asked for my measurements and listened carefully to my concerns about the length of the dress. Also I didn't have much time but they gave me a date which we both agreed on and the dress came on the exact day it was expected. The dress was exactly as it appeared on the website. I was really impressed with the outcome, especially for the price I… Read Full Review

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★☆☆☆☆

“Terrible does not even describe”

Written on: by Kelly184 (1 review written)

My daughter is in tears. The dress is absolutely horrible. DO NOT BUY. Anyone who says that the website is okay is a member of the website for sure. I could make a better dress and I don't even know how to work a sowing machine. I wish there were no starts because 1 star is too high. The costumer service will skirt around any direct questions. AVOID AVOID AVOID… Read Full Review

Chelseadevo99's Comment

Written on:

What dress did you order is you don't mind me asking

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★★★★★

“very good service. perfect dress”

Written on: by Payne485 (1 review written)

I ordered a dress online before I read any reviews. After I read the reviews I was quite worried. But the staff were replying to all my emails and I felt reassured. I got the dress within the time estimated,the dress was beautiful the fit was perfect the material was lovely very good value for money. I would definitely buy again from diy.dress and have recommended to my friends and family… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS !”

Written on: by Annacatlouise (1 review written)

Don't ever even think about ordereing so much as a hair pin from this dredfull rip off company. My dress arrived measuring 4 inches too small across the bust ,I couldn't even zip it up,complaining and asking for my rightfull refund has been a complete nightmare from start to finish,I have had a series of rude insulting e-mails which seem to be the standard way they deal with their clients. They start by telling you there is nothing wrong with the dress as it's quality checked by at least 10… Read Full Review

Harriet213's Response to Annacatlouise's Review

Written on:

Hi, I'm currently in the process of trying to get a refund as my dresses too were all 4 inches to small as well!
I've sent loads if emails and they keep sending me automated emails, how do you get the charge back from your account?

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Annacatlouise's reply to Harriet213's Comment

Written on:

Hi,you need to contact your bank,explain what has happened and ask them to do what is called a "charge back",which is a claim through the insurance on your debit or credit card,they will ask you for proof of payment,the full name of the company and all corespondance between yourself and Diy dress company,so keep the emails you have sent and any recieved as evidence,the bank will instruct you each step of they way,each bank has it's own way of proceeding with the charge back,mine insisted I post the dress back to them ,in order to do this I had to pretend I was accepting their final offer of a refund of just the cost of the dress they will only provide a return address if you do this,after a few weeks I got a refund of the cost of the dress and the shipping fee but had to pay myself to post it back.Don't give up the bank will definatly sort it out for you.

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★☆☆☆☆

“Don't waste your money!”

Written on: by McGee194 (1 review written)

I cannot put into words how obscene this company is. I'm 16 years old and thought I had found my perfect dress, thinking this was a legitimate UK company that produced dresses of a reasonable price. Little did I know that their factory is based in Hong Kong. I ordered my dress at £120 from their website after being reassured by their live chat that it would be of high quality and made to fit my required measurements. The dress came quickly and I couldn't wait to try my "dream dress" on… Read Full Review

Kc67's Comment

Written on:

I agree. I got my money back by going to my bank, who did a chargeback, so I got a full refund, much to their disgust!
I would NEVER use them again and would advise anyone who is thinking about trying them to avoid like the plague!

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Kc67's Comment

Written on:

I agree. I got my money back by going to my bank, who did a chargeback, so I got a full refund, much to their disgust!
I would NEVER use them again and would advise anyone who is thinking about trying them to avoid like the plague!

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★★★★★

“Highly recommend DIY!”

Written on: by Anitafoley (1 review written)

Ordered 3 bridesmaids dresses made to measure and they are simply beautiful. Material is really good and the fit was perfect on each of the girls. You wouldn't find such unique and gorgeous dresses in any of the boutiques (which are a rip off in my opinion). The dresses I ordeted were exactly like the picture on the site. Very talented dress makers in DIY and highly recommend for any special occasion. Also, the staff are so kind and helpful and answered my every query before I ordered the… Read Full Review

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★★★★★

“Very pleased with my wedding dress and with the service”

Written on: by Austin72 (1 review written)

I would like to thank DIYdress team for the wonderful dress and for the high level of customer service provided to me! I received my dress 10 days earlier than expected and am very pleased with the quality of the fabric and with the professionalism of the staff. I read some negative online reviews after placing my order and was very worried from the date of ordering until the day I received the package. Once I opened the package, I was relieved: the dress was beautiful and the quality of the… Read Full Review

Jannyankiri's Comment

Written on:

You obviously ordered from a different website to me.

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Akari's Comment

Written on:

Perhaps I was luckier than others, but the trick is raising all your concerns in advance at the earliest point possible, making sure the team knows what matters to you and ask them to provide you with updates/pictures at all stages :) Best of luck!

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Akari's Comment

Written on:

I've now had my wedding and would like to post some pictures of the dress. The dress survived 2 days of walking, dancing, photoshoots in changing London weather etc. Can someone please let me know how to attach some pictures to this review?

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★★★★★

“really pleased with my wedding dress”

Written on:

I am very surprised reading some of the poor reviews as my experience with this company has been really good. The dress was well made and came when it should. I had lots of lovely comments about it. I think it was good value for money considering the price was a fraction of what some bridal shops charge for similar dresses. I sent my measurements and paid for it to be custom made and it fitted perfectly and needed no alterations. In fact I only tried it on twice before wearing at the wedding… Read Full Review

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★★★★★

“100% recommend DIY Dress”

Written on: by linzcb (1 review written)

Hello team DIYdress I wanted to leave you some feedback about my recent order with you, which will hopefully assist other potential buyers. From start to finish the booking process was made so easy. Being able to filter the dress type/style on the website was really helpful, and having the option to chat to your online team helped me to choose the right dress. I opted to pay the additional small amount to have the dress made to measure. To be honest I was slightly nervous ordering a wedding… Read Full Review

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★★★★★

“gorgeous dress for my prom”

Written on: by Ree123 (1 review written)

I have received my dress today and I am over the moon with it. It's is gorgeous and perfectly made. Very good quality and the structure and boning has given me the perfect shape. I cannot wait to wear it to my Party.I look forward to future purchases from this seller, prices are amazing!!… Read Full Review

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★☆☆☆☆

“Do not buy any dress from diydressservice”

Written on: by Keller89 (1 review written)

Disgusted by the service from diydressservice. Ordered a dress and was specific on bust size and my dimensions being a standard size 6. Dress arrived so large I had tyo get straps fitted to hold it up, and had to remove have the design to fit, and it ended up renders b the dress useless and not useable. I let them know and all they said was send photos of measurements. I did this several times and sent images to show how the dress had to be remaid to fit, cutting away all the nice back detail… Read Full Review

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★★★★★

“thank you so much for my prom dress”

Written on: by claire886 (1 review written)

Hi DIYDRESS thank you so much for my prom dress I recieved it today absolutely gorgeous I love it perfect fit. i will be placing another order soon for my wedding and bridesmaids and mother of the bride outfit .And will recommand your site.I would be very grateful thank you again so much regards a very satisfied customer… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on:

I ordered a made to measure dress from this company for my daughters 6th year dance at high school. The dress arrived in around 10 days and had a label attached to it with the correct measurements 34 28 34, however when my daughter tried it on, the dress was too small. I contacted DIY Dress and they asked me send photo's with measuring tape across the bust waist and hips to prove it was too small. I did this and it clearly shows that the dress size is 34 28 30 (i.e. too small on hips) they… Read Full Review

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★★★★★

“Beautiful evening dress”

Written on: by Joanne_1990 (1 review written)

I absolutely love my dress I was slightly worried after reading some negative reviews but my dress is perfect the details is fabulous the top is covered in beads and sequins and looks really beautiful. I had the size custom made and sent in my measurements and the fit is just lovely. The communication is really good and my dress arrived wiithin 4 days after despatch and I'm in Birmingham England so that was extremely quick! The only one thing slightly negative to say Is that the dress is… Read Full Review

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