DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
38% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
DIY Dress www.diydress.co.uk - Ask a question now

Media Gallery for DIY Dress www.diydress.co.uk

DIY Dress www.diydress.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Don't order”

Written on: 04/04/2013

I ordered from this site as I initially thought it was a uk site and the initial customer care was very good. However my daughters dress arrived late and different from the dress we ordered. I picked the dress as it is a lace up dress and this is the design she likes. The dress came with a zipmupmthe back when I contacted customer care via email I had no response. When I contacted them through live chat they told me to take to a seamstress and was quite rude. The dress description on the… Read Full Review

Changinman's Comment

Written on: 07/04/2013

We have had the same trouble,have chatted to them online 4 times in 1 week and each time they said "my manager will get back to you" we are still waiting !The tele number is based in hong kong! There is no facility to get your money back or return as it says on the website. The dress we have had delivered has bits missing and is nothing like the dress in the photo.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Very poor after sales service and extremly poor quality”

Written on: 04/04/2013 by frustratedwithdiydresses.co.uk (1 review written)

I ordered a dress through diydresses.co.uk - my initial enquiry was met promptly and made me feel confident ordering. The follow up initially was good, and met with prompt responses. The dress arrived within the desired time however, the dress is extremly poorly made, it arrived way too small despite paying an additional charge for 'custom' made. Furthermore the fabric was covered in stains and watermarks. Customer service is extremly poor also, and as this company does not have a base in… Read Full Review

Report this review
★★★★★

“very happy”

Written on: 04/04/2013

Happy to purchase the dress it's absolutely stunning-quality and fit was excellent, the service was also good more than pleased with the dress and would definetly buy again off you… Read Full Review

Report this review
★★★★★

“Daughters Prom Dress”

Written on: 03/04/2013 by C.McLeish (1 review written)

I ordered my daughters prom dress on the 3rd March after my daughter had been looking at the dress for a couple of months and looking at other places and not been able to find anything like it. We were told it would take month from ordering to delivery as i wanted it made to measure. The dress arrived yesterday 2nd April. The dress is absolutely gorgeous and so much better than the picture on the site the finish and fit is perfect. My daughter and i so happy with the dress we would definitely… Read Full Review

Traci9968's Response to C.McLeish's Review

Written on: 09/04/2013

do you mind posting a picture or two?

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Lovely”

Written on: 02/04/2013 by Sb6688 (1 review written)

Ordered my three bridesmaid dresses from DIY dress about a month ago. After I ordered them and paid I heard afew bad things about the company, then I received an email coming from somewhere like china. So I did some research and then found this website and started to worry. I emailed them about my order and got a reply straight away saying the dresses where nearly ready for shipping. I received my dresses today and they are BEAUTIFUL I love them. Just what I wanted, right colour and sizes… Read Full Review

Report this review
★☆☆☆☆

“waste of money?”

Written on: 01/04/2013 by hajna (1 review written)

I bought a dress, and over 10 days later they are still processing the email. I requested the dress to be made urgently and they said there would not be any problem. Now, however they say I have to be patient. I have read bad reviews, and I understand why now!… Read Full Review

Diydress's Response to hajna's Review

Written on: 05/04/2013

Dear Customer,thanks for your feedback here,and may i know your order number?i will check for you.thanks

Reply to this comment

Diydress's Response to hajna's Review

Written on: 05/04/2013

and now have you got your items?thanks

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Never again!!!!!!!!!”

Written on: 01/04/2013 by blackbelt (1 review written)

Bought this dress for my daughters prom. When it arrived the dress was nice enough but different from the picture, however the zip did not work it was getting stuck half way up and just would not move. When I contacted them there customer service was disgusting they made evey excuse saying we were not used to this type of zip and there was nothing wrong with it and not to forget to leave good feed back for them. When I kept contacting them they suggested taking it to a taylor and having a new… Read Full Review

Malteseirish's Response to blackbelt's Review

Written on: 11/04/2013

So happy i read these reviews, I was about to purchase my 5 bridesmaid dresses and flowergirl dress from them I would have lost arounf £500 thank goodness i read these reviews before clicking purchase.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Daughter's Prom dress”

Written on: 28/03/2013 by HelenHack (1 review written)

Had no problems with this website. Spoke to customer service, very quick and helpful. The delivery was on time. Dress lovely and such a good price… Read Full Review

Report this review
★☆☆☆☆

“AWFUL”

Written on: 27/03/2013

Never ever use this site!!!! My dress arrived on time but some sequins were missing. Costumer service is EXTREMLY poor!!!!!!! Won't offer a refund or exchange and the damage on the dress is there own fault! Complete waste of money. I suggest noone ever uses this website! Not happy… Read Full Review

Report this review
★☆☆☆☆

“Total rip off”

Written on: 27/03/2013

I ordered a dress from this company believing that it was uk based. I place an order and told that it would take 1 month from making to delivery. I kept on chatting online with them to track the progress and every time I spoke to them the delivery date would change. I gave them my absolute deadline date which they said they could meet no problem. When the dress was not delivered on the deadline I went back on chat only to be fed a load of rubbish, not being told where the dress was or how much… Read Full Review

Report this review
★☆☆☆☆

“Bad service, didn't even ship dress”

Written on: 26/03/2013 by furiously (1 review written)

Got the usual mail that others have posted - problem is, the tracking number was wrong, and was to a completely different county and already delivered 3 days before the email was sent. Contacted "customer service", was told to wait. After chasing for 2 days, I got an email repeating the same tracking number. Of course, I replied again, and they've now stopped responding. So I'm out £100 and no dress at all. STAY AWAY, fraudulent website, no consumer protection. … Read Full Review

Report this review
★★★★★

“Nice Dress for my prom day,thanks”

Written on: 26/03/2013

I received my dress today evening and it is PERFECT! waiting for 29days,then got it,so very surprised, it was so AMAZINGLY and BEAUTIFULLY fit on me!!! I love it!!!!! Thank you DIYdress, the dress makes my days!!!! I would surely order another dress from your company. The color was exactly what I'd hoped it would be and the size is perfect! Great job and thank you to those that sewed my dress. this is my dress,the dress very beatiful,right?… Read Full Review

Report this review
★☆☆☆☆

“AWFUL! NEVER USE THIS!!!!”

Written on: 23/03/2013 by betty111888 (1 review written)

AWFUL!!! recieved my dress but some sequins were missing, emailed straight away and there reply was telling me to get it altered myself and would not give me a refund or exchange for a different dress! NEVER USE THIS WEBSITE!!! RIP U OFF!!!!! never never never again waste of £100 i am trying to take it further… Read Full Review

Jane30's Response to betty111888's Review

Written on: 14/04/2013

Hi Betty can I ask you how you getting on. I too have received an awful dress that is between 4 and 6 inches too big even though I paid to have it custom made, it has a faulty zip and wrongly stitched front. I have had the same response from them. I have contacted customs and excise and am going to contact trading standards on mon can you give me any more advice as you seem to be ahead of me on this same matter. I have wasted £185 plus have a international charge to pay of £73 completely annoyed I've been so ripped off!!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DIY Dress - have no scruples”

Written on: 23/03/2013 by Vicamand (1 review written)

DIYdress.co.uk - DO NOT TOUCH THIS COMPANY!!!!! They appear to have a UK website but based in China. The dress arrived late and like previous reviewers I was sent an email telling me to say the dress was only £29.99 so encouraging me to commit customs fraud. As for the dress it was absolutely awful. It was for my daughters prom and the fit was terrible, beading was not as described on website and the quality of the material is cheap and not what was expected. I have been emailing them for… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE THIS SITE XXXXXXXXXXXXXXXXX”

Written on: 18/03/2013 by angryofely (1 review written)

I ordered a dress for my daughters prom on the 4th of feb from DIYDRESS.CO.UK and we eagerly awaited its arrival. 13th! feb the dress arrived!. yes its a pretty enough dres but it is a totally different colour and design to the one on the website. i am still in dispute with them through paypal, the dress was supposed to be a column dress and it is flared, the embelishment is a very poor copy of the one on the website and it was missing embelishment on the shoulder. it too thought i was… Read Full Review

Diydress's Response to angryofely's Review

Written on: 19/03/2013

hi,i am sorry for this,and may i know the order number?

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never ever use this website!!”

Written on: 12/03/2013

My daughter was searching for a prom dress and came across this site. After finding her perfect dress we ordered. Alarm bells started to ring when I got an email in broken English asking to confirm my order. I checked my bank account to find that payment was to an unknown company in China. We waited, then an email again in broken English came to say my order was on its way and also to warn me that UK customs may call and I was to tell them the dress was only £40!! The order arrived with a… Read Full Review

Report this review
★☆☆☆☆

“WASTE OF TIME!”

Written on: 09/03/2013 by donnamariamather (1 review written)

I ordered a prom dress from diydress on 31/1/13 and was told that my dress would be here before the 4th of March as I was having it custom fitted. When it got to the 4th of March the dress was still not here, so I went on the Live Chat customer service, who told me the dress was being shipped out the day after. 2 days went by and my dress finally came... in the wrong colour and with no tags - which need to be there in order to receive a full refund - so I got in contact with the Live Chat… Read Full Review

Report this review
★★☆☆☆

“prom dress”

Written on: 07/03/2013 by izzywizzy2009 (1 review written)

Ordered begining of feb and was a bit dubious about the name and the location however i ordered one prom dress and told it would be around the end of march, begining of march i recieve an email telling me that they have sent the dress to the wrong address and i would need to sort it out, so out of my own pocket i sent the poor recipient cash to post it for me, luckily she was understanding but quite rightly wanted to know how diydress had all her details as she hadn't even heard of the company… Read Full Review

Report this review
★★★★★

“my lovely prom dress many thanks to diydress”

Written on: 06/03/2013

hi,diydress,I would like to say thank you so much as my dresses arrived yesterday within the time that was stated. They are lovely and exactly how I pictured them.I'm sorry I had some doubts about your site, because there are some bad reviews,so worried about delivery time,tariffs and more worried about quality and size,but delivery time is very timely,no tariffs,and the dress fits me,l like it very much.i will order again from you,many thanks… Read Full Review

Vicamand's Comment

Written on: 23/03/2013

Did DIY dress write this themselves I wonder??

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“never ever! dont buy!”

Written on: 14/02/2013

I bought 2dresses at these webside.i thought it would be produced in england but it is im china.they sended me one wrong dress and one right.as i wrote ghem they did not want to give me their adress sothat i can send the wromg one back.i had mailed them about 20times and after one month they told me zhey would send ne my money for the wrong dress back.day after day they promissed it but never do.after 2month and about 50mails and chats i contacted my creditcardcomany and took the monex myself… Read Full Review

Report this review
overview