DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
38% of users recommend this
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  • Value For Money

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DIY Dress www.diydress.co.uk

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★★★★★

“Fantastic dress and great communication”

Written on: 20/04/2013 by Gemgems7 (1 review written)

Ordered my bridesmaid dress from this company, looks fantastic, perfect colour and a lot thicker material that I thought. Great communication with them and dress arrived when they said it would. Would highly recommend and I will be using them again… Read Full Review

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★☆☆☆☆

“BE WARNED!!!!!”

Written on: 18/04/2013

I ordered a custom made ball dress from diydress which was delivered promptly in 23 days. The dress was perfect across the bust and waist and perfect in length but the hips had been made too small. I could not move properly in it or sit down. I contacted customer services straight away and was told to send photos as evidence of the dress being made incorrectly. The dress measured 36" across the hips, but I ordered 37" (this measurement was taken with only underwear as per the instructions). At… Read Full Review

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★★★★☆

“Lovely Prom Dress”

Written on: 18/04/2013

Daughter's dress arrived today and she loves it . Customer service was good and we were kept informed . The dress arrived earlier than expected .Would recommend this website . Tina… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 17/04/2013

Ordered a prom dress, but my fussy teenager changed her mind within a few hours. Contacted them to cancel and since then have received 27 e-mails to and fro with them either not understanding what i am saying in broken english and letting me know that i will not get a refund for 15 days as 'their mangager is not in' Very poor customer service. Have spoken to Trading Standards about them today and reported them. Just received an e-mail today informing me that i will have to pay 10% commission to… Read Full Review

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★★★★★

“Prom dress”

Written on: 16/04/2013 by laurenpaige (1 review written)

Well made dress. Exactly as in picture. The colour is right. The finish is good. The value for money is excellent. Easy to order. Came before expected. Very pleased… Read Full Review

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★★★★★

“Prom dress”

Written on: 15/04/2013 by garyquick (1 review written)

Excellent value for money the dress is really nice .Even my fussy daughter was over the moon with it .Had excellent contact with them they even asked me what day my daughters prom was to ensure it arrived in plenty time If I had another daughters prom i would not hesitate to use them again… Read Full Review

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★☆☆☆☆

“DO NOT BUY A DRESS FROM THIS WED SITE THEY ARE RIP A OFF ”

Written on: 13/04/2013 by warbil1514 (1 review written)

MY dress is rubbish white stitching on pink net crystals falling emailed them they told me to sort the dress out myself after paying £106.00 for a heap off rubbish they wont take responabilty you would be better getting one off ebay for half the price… Read Full Review

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★★★★★

“flower girl dresses”

Written on: 12/04/2013 by Donna1959 (1 review written)

The flower dresses I recieve are a fantastic quality the photos on the web site do not do them any justice they arrived in fantastic condition. The girls are going to look lovely in them, I would recommend DIY dress to anyone… Read Full Review

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★★★★★

“Very nice dress”

Written on: 12/04/2013 by Emmawright1975 (1 review written)

I ordered my bridesmaid dress online and I received it Yesterday, it's a good quality dress and matched the picture On their website, very pleased… Read Full Review

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★★★★★

“Fuchsia mermaid dress”

Written on: 10/04/2013

Dress arrived at my house before the date I specified, this was a return of 4 weeks in total. It has really made my daughters day. she looks and feels fantastic. Customer service was excellent, kept me informed all the way. All this is down to DIYdress. Thank you so much. Paula… Read Full Review

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★★★★★

“Good customer service”

Written on: 10/04/2013

Ordered my three bridesmaid dresses off diydress and was pleasantly suprised at how gorgeous they were, both detail and colour, however i got sent one dress in the wrong colour. Got in contact with diydress and they are sending me out a replacement free of charge. Safe to say I will now be ordering my flowergirl dresses with them as well. Fantastic designs and quality… Read Full Review

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★★★★★

“Stunning Prom Dress!”

Written on: 10/04/2013 by SheenaBeard (1 review written)

I have just received my daughters stunning prom dress from Diydress. The dress has been made to a very high standard lovely heavy material and the service was excellent. Would definately use them again… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 09/04/2013 by Abbylouisen (1 review written)

Ordered my daughters prom dress from here after reading all there reviews took a lot longer to come had to email customs to release it as they had a huge shipment of over 300 dresses claiming to be $19.99 each I told them the truth dress nothing like picture dull chiffon thick straps when advertised spaghetti straps!! All sorts of different sized stones on when picture is sequins I ordered size 8 fitted everywhere except bust needed to be a 34 ff to fill it when I did complain & say I sent… Read Full Review

Abbylouisen's Response to Abbylouisen's Review

Written on: 09/04/2013

Also when you try n put negative feedback up on there sight surprise surprise it never goes up n read feedback carefully wording is probably written by there staff !!!...

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Dress-Orderer's Response to Abbylouisen's Review

Written on: 04/05/2013

Which dress were you ordering?

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Abbylouisen's reply to Dress-Orderer's Comment

Written on: 25/05/2013

Does it matter what dress as your not one bit interested when I complained n sent you a photo of what it should of looked like n what it actually looked like then tried to say it was my lighting !! When actually it was the fault of your materials sequins n seamstress seems all your positive feedback is put on by your staff as wording is dreadful fortunately I have already stopped five others frm ordering from you and intend to warn lots more about your dreadful goods and awful customer services.....

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★☆☆☆☆

“Not as described”

Written on: 07/04/2013 by changinman (1 review written)

Ordered dress for daughters prom. She chose the design. We ordered it from diy dress.co.uk thinking it was uk based. However,It did arrive when they said it would, only to find It looks nothing like the dress we ordered ,bits missing from the front waistband and we paid extra for specific bust size which did not happen. So dress is unwearable.Dress looks shabby.Contacted online help on numerous occasions ,to be told "manager will contact you" .still waiting for this to happen 4 times now! This… Read Full Review

Diydress's Response to changinman's Review

Written on: 08/04/2013

Dear our customer,
i am sorry for that,and now may i know your order number?then i will check for you and will deal with this,and satisfy you,thanks

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Changinman's reply to Diydress's Comment

Written on: 16/04/2013

Yes my order no is100003680

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Changinman's reply to Changinman's Comment

Written on: 23/04/2013

Have sent emails , order number, photos and STILL NO REPLY!!!!!!!!!!
They show a returns policy on the website .This does not exist. "we will conact you". "Our manager will get back to you" Or "our manager not in today" ...These people are just impossible!

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★☆☆☆☆

“rip off”

Written on: 05/04/2013 by getstephed (1 review written)

Dress stated as lace up, but dress recieved was zipped, the customer support says this is irrelevent?. Not a uk companyso little chance of a refund, no reply to emails, be wiser than we was and buy from a site that has good reviews, unlike this one! The website looks good, but I have given the review of terrible as the dress we bought is different than the one on the website. Very unhappy!… Read Full Review

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★★★★★

“When enquiring about the items before ordering;...”

Written on: 05/04/2013 by nadaz (1 review written)

When enquiring about the items before ordering; Customer Support were very helpful and polite. I ordered 2 bridesmaid dresses and a flower girl dress. The dresses were delivered on time and were easy to track online and were even more beautiful than the pictures. I was worried ordering them online especially as they were such a good price - I thought it was too good to be true but all the dresses look as though they are worth alot more than I paid. I will definitely be ordering again… Read Full Review

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★★★★★

“My Dress is Perfect”

Written on: 05/04/2013

I read some bad reviews on this sight, which made e think that maybe this site was a fake! I took the risk, i brought a purple dress. I emailed the company continuously over the two weeks, as I doubted that they were a good company. I go the dress today and it was beautiful! this site does have bad reviews but my dress was great. If you need to contact me, as I am a genuine customer, my Facebook is Lizzie Soal. Drop me an inbox… Read Full Review

Stevieo75's Comment

Written on: 17/04/2013

Well, even your facebook page does not exist.

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★★★☆☆

“WHAT HAVE I DONE??!!”

Written on: 05/04/2013

Last week I ordered a dress from diydress I was very pleased with my order as I had been looking for the perfect prom dress for awhile. When I found this site I was soo excited as the dresses were beautiful and the prices were cheap. I found the dress I wanted and ordered it, after ordering it I found this website and my heart dropped. The reviews about this site were terrible and I found out it wasn't a very trusted website. I immediately spoke to them and tried to cancel my order, however I… Read Full Review

Diydress's Comment

Written on: 05/04/2013

Dear Customer,thanks for your feedback here,and may i know your order number?i will check for you.thanks

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Mollymolly's Comment

Written on: 06/04/2013

My order number is 1000067​61
my main concern is the qualtiy of the dress, the dress i orederd is white with gold embroidery, im scared it will be discoloured, stained or have beads missing.

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Mollymolly's Comment

Written on: 07/04/2013

my order number is 1000067​61
my main concern is the quality of the dress. im scared that my dress may arrive with missing beads, stained, discoloured or a different dress to the one i saw and purchased.
thankyou though.

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★★★★★

“My Prom Dress”

Written on: 05/04/2013 by alesha97 (1 review written)

the dress i received from diy dress was absolutely beautiful, it arrived yesterday and it only took 21 days to make/arrive! i absolutely love the colour, it seems a different colour to what was shown on the website... however, it is gorgeous and i like the colour that was sent to me so much more. i was really worried to order my prom dress online for many reasons 1. in case it didn't fit 2. it may not of arrived in time and 3. it could of been a complete waste of money. diy dress have… Read Full Review

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★★★★☆

“Gorgeous dress ”

Written on: 05/04/2013

Ordered my wedding dress , had found they wer advertising the same one at a small fraction of the price so I was willing to risk it for the small price , I was open minded till it arrived , which it did yesterday in the exact time stated , given its not identical to the picture shown but it is a very close match and I'm extremely happy with the dress I have received the stitching and design of the dress are spot on and having saved me £**** I may consider choosing my bridesmaid dresses from… Read Full Review

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