DIY Dress Reviews - www.diydress.co.uk

★★☆☆☆
2.5 / 5
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★★★★★

“Very nice dress”

Written on: 12/04/2013 by Emmawright1975 (1 review written)

I ordered my bridesmaid dress online and I received it Yesterday, it's a good quality dress and matched the picture On their website, very pleased… Read Full Review

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★★★★★

“Fuchsia mermaid dress”

Written on: 10/04/2013

Dress arrived at my house before the date I specified, this was a return of 4 weeks in total. It has really made my daughters day. she looks and feels fantastic. Customer service was excellent, kept me informed all the way. All this is down to DIYdress. Thank you so much. Paula… Read Full Review

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★★★★★

“Good customer service”

Written on: 10/04/2013

Ordered my three bridesmaid dresses off diydress and was pleasantly suprised at how gorgeous they were, both detail and colour, however i got sent one dress in the wrong colour. Got in contact with diydress and they are sending me out a replacement free of charge. Safe to say I will now be ordering my flowergirl dresses with them as well. Fantastic designs and quality… Read Full Review

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★★★★★

“Stunning Prom Dress!”

Written on: 10/04/2013 by SheenaBeard (1 review written)

I have just received my daughters stunning prom dress from Diydress. The dress has been made to a very high standard lovely heavy material and the service was excellent. Would definately use them again… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 09/04/2013 by Abbylouisen (1 review written)

Ordered my daughters prom dress from here after reading all there reviews took a lot longer to come had to email customs to release it as they had a huge shipment of over 300 dresses claiming to be $19.99 each I told them the truth dress nothing like picture dull chiffon thick straps when advertised spaghetti straps!! All sorts of different sized stones on when picture is sequins I ordered size 8 fitted everywhere except bust needed to be a 34 ff to fill it when I did complain & say I sent… Read Full Review

Abbylouisen's Response to Abbylouisen's Review

Written on: 09/04/2013

Also when you try n put negative feedback up on there sight surprise surprise it never goes up n read feedback carefully wording is probably written by there staff !!!...

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Dress-Orderer's Response to Abbylouisen's Review

Written on: 04/05/2013

Which dress were you ordering?

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Abbylouisen's reply to Dress-Orderer's Comment

Written on: 25/05/2013

Does it matter what dress as your not one bit interested when I complained n sent you a photo of what it should of looked like n what it actually looked like then tried to say it was my lighting !! When actually it was the fault of your materials sequins n seamstress seems all your positive feedback is put on by your staff as wording is dreadful fortunately I have already stopped five others frm ordering from you and intend to warn lots more about your dreadful goods and awful customer services.....

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★☆☆☆☆

“Not as described”

Written on: 07/04/2013 by changinman (1 review written)

Ordered dress for daughters prom. She chose the design. We ordered it from diy dress.co.uk thinking it was uk based. However,It did arrive when they said it would, only to find It looks nothing like the dress we ordered ,bits missing from the front waistband and we paid extra for specific bust size which did not happen. So dress is unwearable.Dress looks shabby.Contacted online help on numerous occasions ,to be told "manager will contact you" .still waiting for this to happen 4 times now! This… Read Full Review

Diydress's Response to changinman's Review

Written on: 08/04/2013

Dear our customer,
i am sorry for that,and now may i know your order number?then i will check for you and will deal with this,and satisfy you,thanks

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Changinman's reply to Diydress's Comment

Written on: 16/04/2013

Yes my order no is100003680

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Changinman's reply to Changinman's Comment

Written on: 23/04/2013

Have sent emails , order number, photos and STILL NO REPLY!!!!!!!!!!
They show a returns policy on the website .This does not exist. "we will conact you". "Our manager will get back to you" Or "our manager not in today" ...These people are just impossible!

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★☆☆☆☆

“rip off”

Written on: 05/04/2013 by getstephed (1 review written)

Dress stated as lace up, but dress recieved was zipped, the customer support says this is irrelevent?. Not a uk companyso little chance of a refund, no reply to emails, be wiser than we was and buy from a site that has good reviews, unlike this one! The website looks good, but I have given the review of terrible as the dress we bought is different than the one on the website. Very unhappy!… Read Full Review

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★★★★★

“When enquiring about the items before ordering;...”

Written on: 05/04/2013 by nadaz (1 review written)

When enquiring about the items before ordering; Customer Support were very helpful and polite. I ordered 2 bridesmaid dresses and a flower girl dress. The dresses were delivered on time and were easy to track online and were even more beautiful than the pictures. I was worried ordering them online especially as they were such a good price - I thought it was too good to be true but all the dresses look as though they are worth alot more than I paid. I will definitely be ordering again… Read Full Review

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★★★★★

“My Dress is Perfect”

Written on: 05/04/2013

I read some bad reviews on this sight, which made e think that maybe this site was a fake! I took the risk, i brought a purple dress. I emailed the company continuously over the two weeks, as I doubted that they were a good company. I go the dress today and it was beautiful! this site does have bad reviews but my dress was great. If you need to contact me, as I am a genuine customer, my Facebook is Lizzie Soal. Drop me an inbox… Read Full Review

Stevieo75's Comment

Written on: 17/04/2013

Well, even your facebook page does not exist.

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★★★☆☆

“WHAT HAVE I DONE??!!”

Written on: 05/04/2013

Last week I ordered a dress from diydress I was very pleased with my order as I had been looking for the perfect prom dress for awhile. When I found this site I was soo excited as the dresses were beautiful and the prices were cheap. I found the dress I wanted and ordered it, after ordering it I found this website and my heart dropped. The reviews about this site were terrible and I found out it wasn't a very trusted website. I immediately spoke to them and tried to cancel my order, however I… Read Full Review

Diydress's Comment

Written on: 05/04/2013

Dear Customer,thanks for your feedback here,and may i know your order number?i will check for you.thanks

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Mollymolly's Comment

Written on: 06/04/2013

My order number is 1000067​61
my main concern is the qualtiy of the dress, the dress i orederd is white with gold embroidery, im scared it will be discoloured, stained or have beads missing.

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Mollymolly's Comment

Written on: 07/04/2013

my order number is 1000067​61
my main concern is the quality of the dress. im scared that my dress may arrive with missing beads, stained, discoloured or a different dress to the one i saw and purchased.
thankyou though.

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★★★★★

“My Prom Dress”

Written on: 05/04/2013 by alesha97 (1 review written)

the dress i received from diy dress was absolutely beautiful, it arrived yesterday and it only took 21 days to make/arrive! i absolutely love the colour, it seems a different colour to what was shown on the website... however, it is gorgeous and i like the colour that was sent to me so much more. i was really worried to order my prom dress online for many reasons 1. in case it didn't fit 2. it may not of arrived in time and 3. it could of been a complete waste of money. diy dress have… Read Full Review

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★★★★☆

“Gorgeous dress ”

Written on: 05/04/2013

Ordered my wedding dress , had found they wer advertising the same one at a small fraction of the price so I was willing to risk it for the small price , I was open minded till it arrived , which it did yesterday in the exact time stated , given its not identical to the picture shown but it is a very close match and I'm extremely happy with the dress I have received the stitching and design of the dress are spot on and having saved me £**** I may consider choosing my bridesmaid dresses from… Read Full Review

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★☆☆☆☆

“Don't order”

Written on: 04/04/2013

I ordered from this site as I initially thought it was a uk site and the initial customer care was very good. However my daughters dress arrived late and different from the dress we ordered. I picked the dress as it is a lace up dress and this is the design she likes. The dress came with a zipmupmthe back when I contacted customer care via email I had no response. When I contacted them through live chat they told me to take to a seamstress and was quite rude. The dress description on the… Read Full Review

Changinman's Comment

Written on: 07/04/2013

We have had the same trouble,have chatted to them online 4 times in 1 week and each time they said "my manager will get back to you" we are still waiting !The tele number is based in hong kong! There is no facility to get your money back or return as it says on the website. The dress we have had delivered has bits missing and is nothing like the dress in the photo.

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★☆☆☆☆

“Very poor after sales service and extremly poor quality”

Written on: 04/04/2013 by frustratedwithdiydresses.co.uk (1 review written)

I ordered a dress through diydresses.co.uk - my initial enquiry was met promptly and made me feel confident ordering. The follow up initially was good, and met with prompt responses. The dress arrived within the desired time however, the dress is extremly poorly made, it arrived way too small despite paying an additional charge for 'custom' made. Furthermore the fabric was covered in stains and watermarks. Customer service is extremly poor also, and as this company does not have a base in… Read Full Review

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★★★★★

“very happy”

Written on: 04/04/2013

Happy to purchase the dress it's absolutely stunning-quality and fit was excellent, the service was also good more than pleased with the dress and would definetly buy again off you… Read Full Review

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★★★★★

“Daughters Prom Dress”

Written on: 03/04/2013 by C.McLeish (1 review written)

I ordered my daughters prom dress on the 3rd March after my daughter had been looking at the dress for a couple of months and looking at other places and not been able to find anything like it. We were told it would take month from ordering to delivery as i wanted it made to measure. The dress arrived yesterday 2nd April. The dress is absolutely gorgeous and so much better than the picture on the site the finish and fit is perfect. My daughter and i so happy with the dress we would definitely… Read Full Review

Traci9968's Response to C.McLeish's Review

Written on: 09/04/2013

do you mind posting a picture or two?

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★★★★☆

“Lovely”

Written on: 02/04/2013 by Sb6688 (1 review written)

Ordered my three bridesmaid dresses from DIY dress about a month ago. After I ordered them and paid I heard afew bad things about the company, then I received an email coming from somewhere like china. So I did some research and then found this website and started to worry. I emailed them about my order and got a reply straight away saying the dresses where nearly ready for shipping. I received my dresses today and they are BEAUTIFUL I love them. Just what I wanted, right colour and sizes… Read Full Review

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★☆☆☆☆

“waste of money?”

Written on: 01/04/2013 by hajna (1 review written)

I bought a dress, and over 10 days later they are still processing the email. I requested the dress to be made urgently and they said there would not be any problem. Now, however they say I have to be patient. I have read bad reviews, and I understand why now!… Read Full Review

Diydress's Response to hajna's Review

Written on: 05/04/2013

Dear Customer,thanks for your feedback here,and may i know your order number?i will check for you.thanks

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Diydress's Response to hajna's Review

Written on: 05/04/2013

and now have you got your items?thanks

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★☆☆☆☆

“Never again!!!!!!!!!”

Written on: 01/04/2013 by blackbelt (1 review written)

Bought this dress for my daughters prom. When it arrived the dress was nice enough but different from the picture, however the zip did not work it was getting stuck half way up and just would not move. When I contacted them there customer service was disgusting they made evey excuse saying we were not used to this type of zip and there was nothing wrong with it and not to forget to leave good feed back for them. When I kept contacting them they suggested taking it to a taylor and having a new… Read Full Review

Malteseirish's Response to blackbelt's Review

Written on: 11/04/2013

So happy i read these reviews, I was about to purchase my 5 bridesmaid dresses and flowergirl dress from them I would have lost arounf £500 thank goodness i read these reviews before clicking purchase.

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★★★★★

“Daughter's Prom dress”

Written on: 28/03/2013 by HelenHack (1 review written)

Had no problems with this website. Spoke to customer service, very quick and helpful. The delivery was on time. Dress lovely and such a good price… Read Full Review

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