DIY Dress Reviews - www.diydress.co.uk

★★☆☆☆
2.5 / 5
37% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
DIY Dress www.diydress.co.uk - Ask a question now

Media Gallery for DIY Dress www.diydress.co.uk

DIY Dress www.diydress.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Dissapointed and terrified with the SERVICE..”

Written on: 29/04/2013 by Terrified_costumer (1 review written)

I bought the dress Nr. 10100653 . Devastated and disappointed. It doesn't look the same in person it is all studded with shiny sequences which in my opinion spoil the dress. On top of it quality of the materials is very poor. I proved to them that the dress was wrong size and it even came with the hole in it. However, I was told that this isn't good enough reason to give me a refund and all they could suggest was taking it to the local tailor and they would pay tailor’s expenses. The dress… Read Full Review

Report this review
★☆☆☆☆

“Awful dress, non existent returns policy! DIYdress.co.uk”

Written on: 29/04/2013

Ordering a wedding dress from diydress.co.uk was the worst experience of my life. its ruined my wedding. i ordered the aline strapless chapel training wedding dress. My dress arrived past the due date and is awful. It is unfinished and faulty! There are two large sections of the dress which are missing embroidery and they are longer than the rest of the dress. (I wish i could show you pictures to show how awful it is!) There is a black mark in the centre of the dress too. At first I gave this… Read Full Review

Blackbelt's Comment

Written on: 01/05/2013

I have also had a bad experience with this company and now to top it all I have now got a bill from TNT for the excise duty on the dress. What a joke. this is not a UK company and all the other customers will be receiving a bill for duty!!!!!!!!!! it just goes from bad to worse.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Prom dress disappointment”

Written on: 28/04/2013

I would not recommend buying a dress from this site again. The dress we ordered for my daughters prom did not fit very well. I have sent and received (in broken English) many emails requesting to return and be refunded for the dress .The latest suggestion after sending several photos of the ill fitting dress was to pay a taylor to alter it. I have given up hope of a refund. If you are thinking of using this site ,don't bother!… Read Full Review

Report this review
★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 27/04/2013

After ordering a brown elegant dress for prom i was excited when the packaging came. The overall reality. DISTASTER. The dress was orange and didnt look anything like the picture. When contacting the company and sending them pictures they said the colour difference was acceptable and had the nerve to tell me that as a company they preferred the orange dress. I was utterly disgusted telling them that if i wanted an orange dress i would have ordered one. The dress was really bad quality and the… Read Full Review

Report this review
★☆☆☆☆

“Not how they look!”

Written on: 26/04/2013 by rosieprom (1 review written)

I ordered a dress for my daughters prom, it came and we were SO disapointed, so much so my daughter was in tears!! The dress did NOT look like the dress online it looks tacky and cheap!!! I have emailed diy dress twice now and have been ignored!!! I would NEVER order from them again!! I now have a dress that will not be used and have to look else where for a decent dress!!We waited over 5 weeks for this dress!! (Prom is 2 months away)It was delivered while i was at work, if i had of been in i… Read Full Review

Report this review
★★★☆☆

“Hmmmm”

Written on: 26/04/2013 by DoctorWho95 (1 review written)

Ordering from here was a little bit of a nightmare to be honest, it took a lot longer than stated on the website and the customer service was some of the worst I have ever experienced. They failed to provide an order number and failed to email me with a shipping number when it was shipped. The dress arrived unexpectedly. The dress itself is gorgeous and I love it but the service and process aroused suspicion. The product is good but I would suggest that if ordering from here definitely order… Read Full Review

Report this review
★★★★★

“Great customer service ”

Written on: 26/04/2013 by Stevieo75 (1 review written)

I have ordered my dress 10 days ago and wanted to keep track of the process. Got in touch just now with the customer support and spoke to someone called Queenie. I must say that they have a fantastic customer service, their answers to my questions were prompt and satisfactory. Very professional way to handle customers and yet personal and warm. I am very surprised to see so many bad reviews, maybe it's because people tend to leave reviews only when they are not happy. I will keep you informed… Read Full Review

Stevieo75's Response to Stevieo75's Review

Written on: 26/04/2013

Sorry I meant to say " once I get the dress" as I already purchased my wedding dress and looking forward to receiving it :)

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Amazing and speedy!”

Written on: 24/04/2013 by Hannah94dutton (1 review written)

Couldn't believe how lovely my dress was and how it was custom made and sent within 10 days. As with any site I was apprehensive to order my prom dress online especially as the prices were quite cheap in my opinion (a good thing!) but am so happy I did, absolutely beautiful dress in amazing quality! Have recommended DIY dresses to all my friends at school who are now buying their prom dresses and just hope the dress lasts! Also found the ability to chat online before my purchase extremely… Read Full Review

Report this review
★★★★★

“excellent!!!”

Written on: 23/04/2013 by penny17 (1 review written)

I must admit after finding out this was a company based in China I was very worried as I have had horrible experiences in the past with dresses from China but I am amazed at how lovely the dresses I received are! I ordered 4 in total fir my bridesmaids and each one is identical and such good quality- they really are made to a high standard. Great communication from the company especially after they knew of my concerns and delivery was extremely fast as was production time! Overall I am… Read Full Review

Report this review
★★★★★

“Amazing!”

Written on: 22/04/2013 by Jakie334 (1 review written)

The dress came amazingly quick, much quicker than I expected! Good quality and fits perfectly! Defiantly use diy dresses again!… Read Full Review

Report this review
★★★★★

“So beautiful”

Written on: 22/04/2013 by Sanne_80 (1 review written)

I bought two flowergirl dresses from this firm. Non of the sizes matched the girl, so I wrote the actually sizes in the comment bar. It only took about a month before the dresses arrived, and they were so beautiful, much prettier then I had ever dare to hope. They fit the girls like a glove. I would be happy to recommend the firm to anyone WHO needs a beautiful and absolutly perfect dress. Also a great communication whit the firm all through the prosess… Read Full Review

Report this review
★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 22/04/2013 by al14sonbruce (1 review written)

a WEDING DRESS: Well it was meant to be. The dress arrived, it had holes in the netting, the underskirts were all different lengths, the over net was all different lengths and looked like it had been cut by a child, it was not finished properly, the floral decors were stitched to net which was so badly and roughly cut that they stuck out, the length was uneven all the way round, the whole dress was a mess and looked like it had been made by a child. Customer service: could not speak to a… Read Full Review

Report this review
★★★★★

“OMG! the dress is actually nice ”

Written on: 21/04/2013 by mollymolly (1 review written)

Hi it's me again, I wrote the review titled "WHAT HAVE I DONE" we'll I'm glad I did what I did because my dress came last week !!! It was quite unexpected because I thought it would take weeks and weeks to arrive but it only took 3 weeks (I think). Anyway when it came in the post you could imagine my excitement even though it was partnered with regret, anxiousness and worry thanks to some if the reviews I found in this website. Well I opened up the packaging to be pleasantly surprised, the… Read Full Review

Report this review
★☆☆☆☆

“Prom Dress”

Written on: 20/04/2013

bought a prom dress from this site, arrived in less than 3 weeks it fitted in lenght and around the waist perfect but the bust measurements came 8 cm too big. when i contacted them they told me it was my fault and to send pictures of the dress which i did and they offered my a discount on my next order (like i would order from them again) and was told to take it to a tailor to have it altered. so please be careful if ordering from this site. it has now cost me more money to buy another dress… Read Full Review

Report this review
★★★★★

“Fantastic dress and great communication”

Written on: 20/04/2013 by Gemgems7 (1 review written)

Ordered my bridesmaid dress from this company, looks fantastic, perfect colour and a lot thicker material that I thought. Great communication with them and dress arrived when they said it would. Would highly recommend and I will be using them again… Read Full Review

Report this review
★☆☆☆☆

“BE WARNED!!!!!”

Written on: 18/04/2013

I ordered a custom made ball dress from diydress which was delivered promptly in 23 days. The dress was perfect across the bust and waist and perfect in length but the hips had been made too small. I could not move properly in it or sit down. I contacted customer services straight away and was told to send photos as evidence of the dress being made incorrectly. The dress measured 36" across the hips, but I ordered 37" (this measurement was taken with only underwear as per the instructions). At… Read Full Review

Report this review
★★★★☆

“Lovely Prom Dress”

Written on: 18/04/2013

Daughter's dress arrived today and she loves it . Customer service was good and we were kept informed . The dress arrived earlier than expected .Would recommend this website . Tina… Read Full Review

Report this review
★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 17/04/2013

Ordered a prom dress, but my fussy teenager changed her mind within a few hours. Contacted them to cancel and since then have received 27 e-mails to and fro with them either not understanding what i am saying in broken english and letting me know that i will not get a refund for 15 days as 'their mangager is not in' Very poor customer service. Have spoken to Trading Standards about them today and reported them. Just received an e-mail today informing me that i will have to pay 10% commission to… Read Full Review

Report this review
★★★★★

“Prom dress”

Written on: 16/04/2013 by laurenpaige (1 review written)

Well made dress. Exactly as in picture. The colour is right. The finish is good. The value for money is excellent. Easy to order. Came before expected. Very pleased… Read Full Review

Report this review
★★★★★

“Prom dress”

Written on: 15/04/2013 by garyquick (1 review written)

Excellent value for money the dress is really nice .Even my fussy daughter was over the moon with it .Had excellent contact with them they even asked me what day my daughters prom was to ensure it arrived in plenty time If I had another daughters prom i would not hesitate to use them again… Read Full Review

Report this review
overview