DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.6 / 5
287
38% of users recommend this
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★☆☆☆☆

“DYI DRESS -> BEWARE OF HIDDEN CHARGES AND NO CUSTOMER SUPP”

Written on: 22/05/2013

Ordered a dress, arrived with chunks of material missing, cut on a side, bits of material coming out of it as if done in a rush. Paid for the quick delivery, UPS arrives at my door saying : you need to pay an extra 20 GBP on top of the 100- because it comes from CHINA and you need to pay customs!! Sent pictures of the faulty dress, and they are providing me with support such as : "you look good in it" , "You but pay just small proportion of expense to compare with that in UK. So I think it is… Read Full Review

Diydress's Comment

Written on: 17/06/2013

Dear Customer,

Thanks for your shopping with us and share your own experience here. I am so sorry about all inconvenience.

Could you please tell me your order number? Our customer service will check your order and try our best to help you. But for the tax, i am sorry about it, when we send the dress out, we have already pay for the postage, and the custom just check the parcel radomly. So we dont who should pay for it. I am sorry, if you have any more questions, you can direct contact with our customer service. Many thanks.

Kind regards,
DIYdress

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Alecs85's Comment

Written on: 10/08/2013

Hi there,
Telling you my order number is pointless. I had been in contact with your support team for several weeks. They refused to tell me where to return the dress, or to give me my money back. They denied the dress was poorly made, therefore I went had to go to private seamstresses to get an evaluation, and two of them said the quality was shocking. Yet your support team's last email (I repeat, after weeks of talking to them to try and get this sorted) was:
" I have compared the two pictures and I must to say we made your dress definitely in line with the pictures. Our tailors didn't confirm that they made wrong dress.
So we couldn't give a refund to you. But we don't want wasting each other's time to dispute with you, so we decide to give you 5 pounds as a compensation. Please give us your Moneybokers
account which is the payment registered email address and the benificiary name."

5GBP represents 4% of the money I have spent for the dress to reach me. And of course, countless hours spent on writing emails and sending pictures upon pictures of how the dress arrived with a cut and with pieces missing. So going through legal claims was the only way to get my money back.

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★★★☆☆

“beware of hidden costs”

Written on: 22/05/2013

The dress arrived within the allotted time however the fact that I had to pay an extra £17.50 to the Currier really annoyed me. the fit would of been OK if my size eight daughter had had breast implants. Colour was as stated but the straps to hang the dress were not attached properly… Read Full Review

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★☆☆☆☆

“worst mistake of my life, ordering from this company”

Written on: 22/05/2013

ordered a dress for my brother wedding which will be held in august this year, when i received it,it was awful, wrong colour pure white instead of ivory, wrong size even tho i gave my size correctly, complained about it and they said white and ivory are the same colour as you can barely see any diff, about the size as its big on me cant even think about wearing it in a funeral, they said to still wear and take picture to send them for proof.they refused to take the dress back for any refund or… Read Full Review

Leslen's Comment

Written on: 22/05/2013

I purchased one dress for my prom I was a little bit concerned with online purchasing but I need to say that ive been very impressed with the quality of the dress and email notifications. The delivery date was early than expected which was great!I received my dress one week early and it is BEAUTIFUL!!! I tried it on and you should have seen the look on my husband face, exquisite he said (smiling). Thank you DIYDRESS for a beautiful well tailored dress. I will post pictures on the day of our Army Ball. I am so glad I took a chance and brought from you besides all the negative reviews I read.this is my experience on diydress

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Alecsandra's Comment

Written on: 22/05/2013

Hi Leslen.

I just had a horrible experience with diy dress as well. The dress is missing chunks of material and is cut on one side as if with scissors or a blade, even though the parcel in which it came did not have a cut. I am not sure how come the feedback for their work can be so different between customers. Maybe some of us are lucky. I asked for my money back and they are giving me a hard time about it, even with pictures. I have already been contacted by 4 different people , and one of them said , when seeing the pictures with the faults : you look good in it, and then later one another support person said: you paid a fraction of what you would pay in the UK for it, so you should be happy. I said it's unacceptable to wear such a poor quality dress for a special occasion, and they said : "I believe it is very acceptable". I cannot believe the nerve. Pressing formal charges. I'm potentially taking them to court if I have to, not because of the money, 120GBP, but because of the way in which they treat their customers. Absolutely shocking.

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★☆☆☆☆

“NIGHTMARE FAULSE PROMISE WRONG DRESS AND SHIPPING PAID...”

Written on: 22/05/2013 by Jbell1999 (1 review written)

STAY AWAY faulse promises wrong dress colour additional costs and shipping charges add A DAUGHTER LEFT IN TEARS AND HEART BROKEN Queenie: Hi james.: please can you get a manager to contact me over the wrong colour dress being sent out Queenie: Okay.your order number is ,,please??? james.: i sent an email yesterday which no one has reponded to Queenie: .com is your email box ,right? james.: yes james.: 100010577 james.: Please see the details and the promised made to change the… Read Full Review

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★★★★★

“beautifully made”

Written on: 21/05/2013 by MissT78 (1 review written)

I am extemely pleased with the dress I ordered. It arrived today and although creased on arrival it is beautifully made - inside and out. It fits perfectly and I feel like a princess in it. I had it made in the slate gray colour and was ary as there were no pictures on the website in this colour (only cream) but it is lovely. Thank you… Read Full Review

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★☆☆☆☆

“Worst survive. Dress is disgustingly made.”

Written on: 21/05/2013 by xsadie100x (1 review written)

Dress is horribly made., had it mad to measure it it doesn't fit anywhere, offered a £20 refund when I pay £124, disgusting!!! Never Use again wouldn't recommend to anyone!, rubbish dress makers and rubbish people in the company absolutely disgusted with what has happened and I want a full refund… Read Full Review

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★☆☆☆☆

“Worst mistake of my life ordering from here be worned ”

Written on: 19/05/2013 by Lotty427 (1 review written)

Hi all I am getting married next year and seen some dresses on here I thought where beautiful for my bridesmaids .. I couldn't have been more wrong.. I ordered one so that I could check quality before ordering the rest the dress the sent couldn't be more different to this picture the lace the colour the quality everything... I requested refund and was told at most they would give me £10.00 at most they also advised me that I was wrong and dress was beautiful and that I should send them… Read Full Review

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★★★★☆

“I WILL KNOW TMRW -”

Written on: 19/05/2013 by Patricia 2012 (2 reviews written)

First of all I would like to say that I am Brazilian living in London for a good few years and like loads of Londoners English is not my first language and it is not perfect as you can see. For some of the SNOBS below who think that some reviews are fake just because the English is not well written (REALLY!!!),that is one of the most stupid thing I ever read, Do not forget that loads of English speakers are unable to speak good English not to mention write, same happens in my country.You… Read Full Review

Blackbelt's Response to Patricia 2012's Review

Written on: 19/05/2013

First off all I am one of the customers who had bad service from this Company and they DO NOT put things right and don't want to know when things go wrong. It doesn't matter how much the dress was you expect to get what you pay for and when things go wrong get good customer service to try and put it right. I find it hard to believe that you would leave any good feed back for a dress you haven't even got yet! The Company still advertise as UK based and if you have the time to read all the small print then it is you who needs to get a life and stop insulting all the good hardworking people who have been let down!!!!!

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Patricia 2012's reply to Blackbelt's Comment

Written on: 19/05/2013

As much as you have the right to state the awful service you had other people have the same right to state what went right.As I said I will come back here to inform how good or bad my dress is. I am as much hard worker as anybody here and will get annoyed if my dress is rubbish. My initial point on writing here was that some people are spending more time judging how some reviewers write making other people believe that the review was fake just because the English wasn't great than respecting their opinion.Regarding the compAny not being based in Uk I have every on line conversation transcript and sent to my email and one of them informed that they are based in China because I asked not only that but the Ups tracking also says that the first stamp was in China. Also it doesn't matter if they are based here or not as long as they give me a good service, and as I said before most of the stuff we buy are from china Anyway. Just because somebody did not have a good service doesn't mean they can criticise other people opinion !!

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Blackbelt's reply to Patricia 2012's Comment

Written on: 19/05/2013

I am not saying that you cannot have an opinion just that you not only called people snobs but told them to get a life just for stating the truth about this company. Every time there is a bad review about three good ones follow which is a bit of a coincidence. Good luck to you if your dress is good but it still doesn't take away the bad customer service and upset they have caused to a lot of people.

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Patricia 2012's reply to Blackbelt's Comment

Written on: 21/05/2013

If you read my review properly you will know that I did not call everybody snobs if you are so offended that you had to reply specific to my e-mail this might apply to you but the snobs I was talking about are the ones that judge things by the way they look, In this case some people are so annoyed that the whole thing was rubbish that they started to say that the review was fake because the English wasn't well written. If you are this type of person I only feel sorry for you but I will not change my opinion about it. There are some bad reviews below and they only mention their experiences without having to comment on each one of the other reviews telling that they are fake. As I said I was going to complete my review here I am, and for your information I will not use my dress, I did not like it and it is exactly what everybody was saying here, the quality is bad and I am not sure if is only happening with them or with every one of these chinese companies but I don' t think they can make each dress right. The dress itself is ok but it's clear that they took a bigger number let's say 16 and tried to make look like 12 result: Rubbish. It was my first and my last time buying online. they were very fast but no quality. I had bad CS with them ( queenie) too but as I said I wouldn't care as long as I was happy with my dress which did not happened. I will give it for charity and will have to sort out another dress. And I will put another review up there with no stars for quality just so people know . As I said from the beginning I would tell the truth about my dress and I did. DIY sorry I would only support your company if I was satisfied with my dress. You just won one more bad review here on twitter and facebook. I will post the picture of my dress so I can prove that what you sent is a joke.

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Diydress's Response to Patricia 2012's Review

Written on: 20/05/2013

Hi,
Thanks for your support,and thanks for your understanding our job,thanks again.

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★★★★★

“Beautifully made dress”

Written on: 18/05/2013 by laurafcbeccaria (1 review written)

I am buying all my bridesmaid dresses from here. I took the dress to be seen by a dressmaker in London and she verified the quality and crafstmanship was brilliant I am so happy with my purchase!… Read Full Review

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★☆☆☆☆

“never buy from this website”

Written on: 18/05/2013 by wend123 (1 review written)

We ordered a prom dress from the website costing £75 and to get size absolutely correct paid additional £15 and sent exact measurements, chose specific colour. Website appeared to be uk based and indicated no charge for postage. Dress arrived- wrong colour and bodice size WAY out. Immediately emailed company and saw from packaging dress from China. Saw that £99.63 taken from account by moneybrokers. Several emails back refusing to offer returns address or refund. have since reported the… Read Full Review

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★★★★★

“prom dress”

Written on: 17/05/2013 by Paulineangela (1 review written)

The dress was everything and more than I hoped for. My granddaughter looked beautiful in it. Thank you. It was beautifully made and delivered quickly and was well packed… Read Full Review

Helena87's Response to Paulineangela's Review

Written on: 18/05/2013

Anothe fake review clearly written to try and retain some small amount of reputation.

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★☆☆☆☆

“Do NOT waste your time, money or energy!! ”

Written on: 17/05/2013 by HelenA87 (1 review written)

I like many other women am planning my wedding on a budget and found this company.. I specifically wanted a tea length dress and found these hard to come by in bridal shops and the ones that where availiable blew my budget. So I found a dress that i loved, exactly what i was looking for, i paid for custom measurements to ensure a perfect fit and paid £121.99. 5 weeks later it arrived. After showing my mum and sister, my sister in-law, and my sister- in-law -to-be, they started their assault on… Read Full Review

Caroletay's Response to HelenA87's Review

Written on: 25/05/2013

You poor thing! They don't even take notice of their own returns policy, I have written a review also. They told my daughter she couldn't return her dress as they don't carry stock, but the returns policy they emailed her said that items had to be in a re-saleable condition!!!!' Different rues for different complaints!!
I wish people would take note to what we are writing!!! But like I've been saying its a gamble some are willing to take. I wish I had read the reviews before I let my daughter place her order, as I'm not a gambler !!!

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★☆☆☆☆

“I would never recommend this company. NO RETURNING...”

Written on: 17/05/2013 by Caroletay (1 review written)

DIY dress were concerned about the content of my review! Maybe because it was true or maybe because someone had wrote a comment about my review thanking me for taking the time to write it, and also saying that they would not buy from this company, and I replied saying that I was so pleased she had taken my advice!! Rightly so the review centre had to protect themselves and my review was temporarily withdrawn until I could confirm my position. I sent the review centre all the emails from diy… Read Full Review

Goodgoth13's Response to Caroletay's Review

Written on: 17/05/2013

Thanks for taking the time to write this review. I was considering buying my wedding dress from this site but I think if this is how they treat their customers then they don't deserve my business.

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Caroletay's reply to Goodgoth13's Comment

Written on: 18/05/2013

I'm so pleased you read my review! I really would hate anyone to have their experience of buying their dream dress ruined by this company I think anyone considering buying a dress from this site is taking a big gamble! I now check thoroughly to make sure it's a company based solely in the uk. Remember this site is on ebay and shows up even when you put uk only! there are also many others too that are from china , so please beware of that tax duty!!!
I wish you all the best in finding you perfect dream wedding dress.x

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Caroletay's Response to Caroletay's Review

Written on: 25/05/2013

I would also like to add that when my daughter said that she just wanted the next size up. diydress said that she could not return the dress as they don't carry stock!!!! In their email to my daughter they sent her the returns policy,I noticed that as well as saying that returns had to be in undamaged packaging etc it also stated that goods had to be in a "re-saleable" condition!!!! This company do not follow their policy at all!!
Good luck if you still want to take a gamble and buy from this site!



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★☆☆☆☆

“Do Not Buy From This Site”

Written on: 17/05/2013 by niclaa (1 review written)

Dont buy from here! I ordered a prom dress for my daughter which arrived over a month later. It was the wrong colour and I paid extra for custom made, but the measurements were all wrong! I was told to send pictures of the measurements which I did, and I would here back from them. This was about 3 week ago and I have not heard from them. I have sent numerous emails etc but no reply. The only reply I got was from the "live chat" which I realised when I got a reply it wasnt actually a real… Read Full Review

Helena87's Response to niclaa's Review

Written on: 25/05/2013

You can call your bank if you paid by visa debit card / credit card and make a dispute claim to have the bank recover the money. Im currently in the process of doing this, just a quick form and copies of emails to prove you tried to resolve it. Any visa card comes with visa's buyers protection guarentee, there is limited time to do this so dont wait long

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Niclaa's reply to Helena87's Comment

Written on: 27/05/2013

thanks for that but it wa my mums card n dont really want to get her invloved. I have finally had a reply from them but sending them an email through the original email i received. They have offered me £25 refund to get it altered which i have took because after reading some other reveiws people havent got anywhere with them so suppose i am lucky!!
Just hope this site gets shut down cause the customer service is zero!!

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★☆☆☆☆

“DO NOT ORDER FROM THIS SITE”

Written on: 15/05/2013

I am appalled at the service i have received from this horrible site! Being silly, i ignored all the bad reviews as i was thinking 'oh normally everything is fine'but No! i paid an extra £10 for my dress to be delivered in 16 days and it was over 5 days late, then they made me pay a £17.50 Fee at my door to actually take the dress which they didn't tell me about! Then the dress was nothing like i wanted, it was rubbish quality and looked so tacky! i emailed them asking for a refund and they… Read Full Review

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★★★☆☆

“Might be worth the risk”

Written on: 14/05/2013 by Neosome (1 review written)

Ok, so yes, when I paid my money to DIYDresses.co.uk and I suddenly realised I was not dealing with a UK company I was very worried. And then I came on here and got even more concerned. I was looking for a flowergirl dress for a 7 year old girl, no extra tailoring and in a colour that was in the picture for the dress. I was contacted about how long it would take and how it would arrive. No one asked me to pretend how much it cost to reduce duty - which seems to have happened to others. I was… Read Full Review

Elisa_66's Response to Neosome's Review

Written on: 16/05/2013

YES,dont care about others'bad comment.I have received my dresses.this bridesmaid and wedding dresses are absolutely stunning and fits me perfectly! As my experience,i want to tell my story for everyone who want to order from diydress or who is worring about the delivery time and the quality of the dress,
I think,to anyone that wants reassurance from someone that was terrified to order from a website and was taking a risk, here it is. Please ignore the bad feedback you can read on Facebook,here,etc because this site, seamstresses and customer assistant team deserves a pat on the back and a medal for how happy they have made me and I'm sure once I've finished spreading the word the many other customers you will continue to have. Thank you DIYdress,before i placed an order,i have many questions like you,and contact the customer service department,and they answer me one by one very patiently,and after i ordered,they track my order for me always

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★☆☆☆☆

“Disgusting service”

Written on: 12/05/2013

I went to the website having heard horror stories regarding foreign sites everything about it suggested it was in the uk, I paid extra to have my dresses custom made and everything. dresses arrived one month later, one dress was lovely and exactly what I ordered the other was a completely different dress in a completely different colour and not even the size I had ordered. Contacted them right away and they advised they had in fact sent wrong dress but refused to send correct one as they said… Read Full Review

Diydress's Comment

Written on: 13/05/2013

Dear my cusotmer,
I am very sorry for this case,and now may know your order number?i will check for you,and i am the manager to deal with some cases like yours,so please believe me,thanks,
Regards
DIYdress

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★☆☆☆☆

“very bad firm ”

Written on: 11/05/2013 by aftermarth (1 review written)

Don't buy from them they take your money but do send the goods When you ask for your money back they tell you they will only pay half I bet they don't do that ether I have had to go to bank about them we should get there web sites closed down fast before a lot more people get stiched up by them.They make money out of people for nothing close them down… Read Full Review

Ren97's Response to aftermarth's Review

Written on: 11/05/2013

This is so true! I've got the same problem with them, my dresses arrived late and I specified to them before ordering that I need it before the 3rd may, however it arrived on the 10th. They are refusing to give me my money back so I said I will contact my bank!
Their website should get closen down

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★☆☆☆☆

“do not use this site”

Written on: 10/05/2013 by anyadash (1 review written)

I ordered 2 dress for friends wedding and waited 1 month to arrive. When it is arrived it was from China and had to pay extra £17.50 for custom. I thought it is based in England . also dress is so thick, waist so small,breast is big and looks so cheap! I wasted £200. I need to report this company how can I do?… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS WEBSITE!”

Written on: 10/05/2013

I ordered my prom dress from this website which was A-line One-shoulder Daffodil Chiffon Beaded Waistband Prom Dresse, it had a good price and the dress on the site looked very pretty. The site looks like a website from the UK and it has NO HINT AT ALL that it is based in China! I ordered the dress and then I got an email the day after and the money had gone to a Chinese company - which it did not indicate on the site at all. The website says it will take up to 3 weeks for the dress to come… Read Full Review

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