DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
38% of users recommend this
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★☆☆☆☆

“waste of time”

Written on: 08/05/2013 by lipsonlegs (1 review written)

I ordered a Bridesmaid dress from this site for my cousins wedding. I did everything I was asked to do measure myself etc and ensure that the measurements where the same as their size chart to ensure that I didnt need to have it custom made so I ordered the 12 (which is the size I am in every shop and on their chart). however this is not what I recieved,I recieved a dress so small that I was unable to get it to meet at the back. when I contacted DIYdresses about ordering the next size up I was… Read Full Review

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★☆☆☆☆

“Not as ordered and no returns”

Written on: 08/05/2013

Awful experience - please please don't get sucked into their cheap prices. - Their colours are not want you think - hunter green is actually more like lime - I paid extra to get it made to measure with exact measurements for my bridesmaid who is a size 8. The dress however is too big even for me (size 12) - The only refund they gave me was £15 and I am left with a useless dress - They don't pay tax and the authorities then get in touch with you for a whopping extra amount on top … Read Full Review

Blackbelt's Comment

Written on: 08/05/2013

you are lucky you got any money back at all. Most people are just asked to order another dress with a discount. However people will still keep ordering because for every bad review another three good reviews will follow and even though you carn't prove it they are all made up to make them look good!!!!!!

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★★★☆☆

“please be what im expecting”

Written on: 07/05/2013 by gastan (1 review written)

I orderd my dress last week and am very ancious after seeing the reviews, the dress i picked is my dream dress and cant find one even similar, im praying and hoping iv made the right choice as it took me wks to decide to order on line, please,please diydress do a good job with my dress… Read Full Review

Stevieo75's Response to gastan's Review

Written on: 14/05/2013

Hi Gastan I was exactly like you, I purchased my wedding dress first and only after I read the reviews which were all bad. I wish I didn't because I lost sleep over it. When the dress arrived yesterday it was so beautiful i cannot describe. It's exactly like in the picture , it fits and I saved myself £1000 which I can spend on my honeymoon instead of on a dress which I will wear only once. Don't worry, either these people are expecting god knows or they have been very unlucky. My experience has been very positive and I would definitely use this site again. Let me know when your dress arrives! I am sure you will be as happy as I am! Em xx

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Gastan's reply to Stevieo75's Comment

Written on: 14/05/2013

Thank you Em, you have put my mind at ease and like you i have had many sleepless nights.I will let you know what the dress is like when it comes back. Thanks again. x

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★☆☆☆☆

“COMPLETE RIP OFF. AVOID! ”

Written on: 04/05/2013 by Mike246802 (1 review written)

This Chinese "company" is a complete sham and a rip off! There customer service is insulting to your intelligence and once they have taken your money, they refuse to give you a damn penny back regardless of their awful service. I ordered a prom dress for my daughter. The quality was poor and the dress didn't fit. Fair enough, mistakes happen. However their customer service is appalling. Over several e mail communications, they refused to accept any responsibility, blamed me for not… Read Full Review

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★☆☆☆☆

“Use another company please ”

Written on: 01/05/2013

This is the code of the dress I wanted to have for my wedding day, Sheath Halter Beaded V-neck With Bubble Hem And Chapel Trailing Taffeta Bridal Wedding Dresses (10100436) from this DIY dress company. What I received was a dress that had pink appliques on, the applique was very cheap & of an inferior quality, the ruffles are all mismatched, there are not beads on the neck. They do not give 100% satisfaction, they do not reply within 5 minutes, your order does not come in a box & it is so… Read Full Review

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★☆☆☆☆

“Horrible experience of my life”

Written on: 01/05/2013

I hope the lady who says she is waiting for her wedding dress ,comes on time and in good condition.As for Quennie ,at customer service,i think i a computer operated device as she talks to every body.I am dissappointed with their false ressuarance that my dress will arrieve on time,i was initially meant to be getting married tommorrow,but postponed the date ,just incase my dress did not come on time which is the case despite there reassurance.I emailed the company and they ignored me. My advice… Read Full Review

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★☆☆☆☆

“Dissapointed and terrified with the SERVICE..”

Written on: 29/04/2013 by Terrified_costumer (1 review written)

I bought the dress Nr. 10100653 . Devastated and disappointed. It doesn't look the same in person it is all studded with shiny sequences which in my opinion spoil the dress. On top of it quality of the materials is very poor. I proved to them that the dress was wrong size and it even came with the hole in it. However, I was told that this isn't good enough reason to give me a refund and all they could suggest was taking it to the local tailor and they would pay tailor’s expenses. The dress… Read Full Review

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★☆☆☆☆

“Awful dress, non existent returns policy! DIYdress.co.uk”

Written on: 29/04/2013

Ordering a wedding dress from diydress.co.uk was the worst experience of my life. its ruined my wedding. i ordered the aline strapless chapel training wedding dress. My dress arrived past the due date and is awful. It is unfinished and faulty! There are two large sections of the dress which are missing embroidery and they are longer than the rest of the dress. (I wish i could show you pictures to show how awful it is!) There is a black mark in the centre of the dress too. At first I gave this… Read Full Review

Blackbelt's Comment

Written on: 01/05/2013

I have also had a bad experience with this company and now to top it all I have now got a bill from TNT for the excise duty on the dress. What a joke. this is not a UK company and all the other customers will be receiving a bill for duty!!!!!!!!!! it just goes from bad to worse.

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★☆☆☆☆

“Prom dress disappointment”

Written on: 28/04/2013

I would not recommend buying a dress from this site again. The dress we ordered for my daughters prom did not fit very well. I have sent and received (in broken English) many emails requesting to return and be refunded for the dress .The latest suggestion after sending several photos of the ill fitting dress was to pay a taylor to alter it. I have given up hope of a refund. If you are thinking of using this site ,don't bother!… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 27/04/2013

After ordering a brown elegant dress for prom i was excited when the packaging came. The overall reality. DISTASTER. The dress was orange and didnt look anything like the picture. When contacting the company and sending them pictures they said the colour difference was acceptable and had the nerve to tell me that as a company they preferred the orange dress. I was utterly disgusted telling them that if i wanted an orange dress i would have ordered one. The dress was really bad quality and the… Read Full Review

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★☆☆☆☆

“Not how they look!”

Written on: 26/04/2013 by rosieprom (1 review written)

I ordered a dress for my daughters prom, it came and we were SO disapointed, so much so my daughter was in tears!! The dress did NOT look like the dress online it looks tacky and cheap!!! I have emailed diy dress twice now and have been ignored!!! I would NEVER order from them again!! I now have a dress that will not be used and have to look else where for a decent dress!!We waited over 5 weeks for this dress!! (Prom is 2 months away)It was delivered while i was at work, if i had of been in i… Read Full Review

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★★★☆☆

“Hmmmm”

Written on: 26/04/2013 by DoctorWho95 (1 review written)

Ordering from here was a little bit of a nightmare to be honest, it took a lot longer than stated on the website and the customer service was some of the worst I have ever experienced. They failed to provide an order number and failed to email me with a shipping number when it was shipped. The dress arrived unexpectedly. The dress itself is gorgeous and I love it but the service and process aroused suspicion. The product is good but I would suggest that if ordering from here definitely order… Read Full Review

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★★★★★

“Great customer service ”

Written on: 26/04/2013 by Stevieo75 (2 reviews written)

I have ordered my dress 10 days ago and wanted to keep track of the process. Got in touch just now with the customer support and spoke to someone called Queenie. I must say that they have a fantastic customer service, their answers to my questions were prompt and satisfactory. Very professional way to handle customers and yet personal and warm. I am very surprised to see so many bad reviews, maybe it's because people tend to leave reviews only when they are not happy. I will keep you informed… Read Full Review

Stevieo75's Response to Stevieo75's Review

Written on: 26/04/2013

Sorry I meant to say " once I get the dress" as I already purchased my wedding dress and looking forward to receiving it :)

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★★★★★

“Amazing and speedy!”

Written on: 24/04/2013 by Hannah94dutton (1 review written)

Couldn't believe how lovely my dress was and how it was custom made and sent within 10 days. As with any site I was apprehensive to order my prom dress online especially as the prices were quite cheap in my opinion (a good thing!) but am so happy I did, absolutely beautiful dress in amazing quality! Have recommended DIY dresses to all my friends at school who are now buying their prom dresses and just hope the dress lasts! Also found the ability to chat online before my purchase extremely… Read Full Review

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★★★★★

“excellent!!!”

Written on: 23/04/2013 by penny17 (1 review written)

I must admit after finding out this was a company based in China I was very worried as I have had horrible experiences in the past with dresses from China but I am amazed at how lovely the dresses I received are! I ordered 4 in total fir my bridesmaids and each one is identical and such good quality- they really are made to a high standard. Great communication from the company especially after they knew of my concerns and delivery was extremely fast as was production time! Overall I am… Read Full Review

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★★★★★

“Amazing!”

Written on: 22/04/2013 by Jakie334 (1 review written)

The dress came amazingly quick, much quicker than I expected! Good quality and fits perfectly! Defiantly use diy dresses again!… Read Full Review

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★★★★★

“So beautiful”

Written on: 22/04/2013 by Sanne_80 (1 review written)

I bought two flowergirl dresses from this firm. Non of the sizes matched the girl, so I wrote the actually sizes in the comment bar. It only took about a month before the dresses arrived, and they were so beautiful, much prettier then I had ever dare to hope. They fit the girls like a glove. I would be happy to recommend the firm to anyone WHO needs a beautiful and absolutly perfect dress. Also a great communication whit the firm all through the prosess… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 22/04/2013 by al14sonbruce (1 review written)

a WEDING DRESS: Well it was meant to be. The dress arrived, it had holes in the netting, the underskirts were all different lengths, the over net was all different lengths and looked like it had been cut by a child, it was not finished properly, the floral decors were stitched to net which was so badly and roughly cut that they stuck out, the length was uneven all the way round, the whole dress was a mess and looked like it had been made by a child. Customer service: could not speak to a… Read Full Review

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★★★★★

“OMG! the dress is actually nice ”

Written on: 21/04/2013 by mollymolly (1 review written)

Hi it's me again, I wrote the review titled "WHAT HAVE I DONE" we'll I'm glad I did what I did because my dress came last week !!! It was quite unexpected because I thought it would take weeks and weeks to arrive but it only took 3 weeks (I think). Anyway when it came in the post you could imagine my excitement even though it was partnered with regret, anxiousness and worry thanks to some if the reviews I found in this website. Well I opened up the packaging to be pleasantly surprised, the… Read Full Review

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★☆☆☆☆

“Prom Dress”

Written on: 20/04/2013

bought a prom dress from this site, arrived in less than 3 weeks it fitted in lenght and around the waist perfect but the bust measurements came 8 cm too big. when i contacted them they told me it was my fault and to send pictures of the dress which i did and they offered my a discount on my next order (like i would order from them again) and was told to take it to a tailor to have it altered. so please be careful if ordering from this site. it has now cost me more money to buy another dress… Read Full Review

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