DIY Dress Reviews - www.diydress.co.uk

★★☆☆☆
2.5 / 5
37.0% of users recommend this
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DIY Dress www.diydress.co.uk

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★★★★★

“excellent!!!”

Written on: 23/04/2013 by penny17 (1 review written)

I must admit after finding out this was a company based in China I was very worried as I have had horrible experiences in the past with dresses from China but I am amazed at how lovely the dresses I received are! I ordered 4 in total fir my bridesmaids and each one is identical and such good quality- they really are made to a high standard. Great communication from the company especially after they knew of my concerns and delivery was extremely fast as was production time! Overall I am… Read Full Review

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★★★★★

“Amazing!”

Written on: 22/04/2013 by Jakie334 (1 review written)

The dress came amazingly quick, much quicker than I expected! Good quality and fits perfectly! Defiantly use diy dresses again!… Read Full Review

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★★★★★

“So beautiful”

Written on: 22/04/2013 by Sanne_80 (1 review written)

I bought two flowergirl dresses from this firm. Non of the sizes matched the girl, so I wrote the actually sizes in the comment bar. It only took about a month before the dresses arrived, and they were so beautiful, much prettier then I had ever dare to hope. They fit the girls like a glove. I would be happy to recommend the firm to anyone WHO needs a beautiful and absolutly perfect dress. Also a great communication whit the firm all through the prosess… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 22/04/2013 by al14sonbruce (1 review written)

a WEDING DRESS: Well it was meant to be. The dress arrived, it had holes in the netting, the underskirts were all different lengths, the over net was all different lengths and looked like it had been cut by a child, it was not finished properly, the floral decors were stitched to net which was so badly and roughly cut that they stuck out, the length was uneven all the way round, the whole dress was a mess and looked like it had been made by a child. Customer service: could not speak to a… Read Full Review

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★★★★★

“OMG! the dress is actually nice ”

Written on: 21/04/2013 by mollymolly (1 review written)

Hi it's me again, I wrote the review titled "WHAT HAVE I DONE" we'll I'm glad I did what I did because my dress came last week !!! It was quite unexpected because I thought it would take weeks and weeks to arrive but it only took 3 weeks (I think). Anyway when it came in the post you could imagine my excitement even though it was partnered with regret, anxiousness and worry thanks to some if the reviews I found in this website. Well I opened up the packaging to be pleasantly surprised, the… Read Full Review

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★☆☆☆☆

“Prom Dress”

Written on: 20/04/2013

bought a prom dress from this site, arrived in less than 3 weeks it fitted in lenght and around the waist perfect but the bust measurements came 8 cm too big. when i contacted them they told me it was my fault and to send pictures of the dress which i did and they offered my a discount on my next order (like i would order from them again) and was told to take it to a tailor to have it altered. so please be careful if ordering from this site. it has now cost me more money to buy another dress… Read Full Review

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★★★★★

“Fantastic dress and great communication”

Written on: 20/04/2013 by Gemgems7 (1 review written)

Ordered my bridesmaid dress from this company, looks fantastic, perfect colour and a lot thicker material that I thought. Great communication with them and dress arrived when they said it would. Would highly recommend and I will be using them again… Read Full Review

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★☆☆☆☆

“BE WARNED!!!!!”

Written on: 18/04/2013

I ordered a custom made ball dress from diydress which was delivered promptly in 23 days. The dress was perfect across the bust and waist and perfect in length but the hips had been made too small. I could not move properly in it or sit down. I contacted customer services straight away and was told to send photos as evidence of the dress being made incorrectly. The dress measured 36" across the hips, but I ordered 37" (this measurement was taken with only underwear as per the instructions). At… Read Full Review

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★★★★☆

“Lovely Prom Dress”

Written on: 18/04/2013

Daughter's dress arrived today and she loves it . Customer service was good and we were kept informed . The dress arrived earlier than expected .Would recommend this website . Tina… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 17/04/2013

Ordered a prom dress, but my fussy teenager changed her mind within a few hours. Contacted them to cancel and since then have received 27 e-mails to and fro with them either not understanding what i am saying in broken english and letting me know that i will not get a refund for 15 days as 'their mangager is not in' Very poor customer service. Have spoken to Trading Standards about them today and reported them. Just received an e-mail today informing me that i will have to pay 10% commission to… Read Full Review

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★★★★★

“Prom dress”

Written on: 16/04/2013 by laurenpaige (1 review written)

Well made dress. Exactly as in picture. The colour is right. The finish is good. The value for money is excellent. Easy to order. Came before expected. Very pleased… Read Full Review

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★★★★★

“Prom dress”

Written on: 15/04/2013 by garyquick (1 review written)

Excellent value for money the dress is really nice .Even my fussy daughter was over the moon with it .Had excellent contact with them they even asked me what day my daughters prom was to ensure it arrived in plenty time If I had another daughters prom i would not hesitate to use them again… Read Full Review

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★☆☆☆☆

“DO NOT BUY A DRESS FROM THIS WED SITE THEY ARE RIP A OFF ”

Written on: 13/04/2013 by warbil1514 (1 review written)

MY dress is rubbish white stitching on pink net crystals falling emailed them they told me to sort the dress out myself after paying £106.00 for a heap off rubbish they wont take responabilty you would be better getting one off ebay for half the price… Read Full Review

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★★★★★

“flower girl dresses”

Written on: 12/04/2013 by Donna1959 (1 review written)

The flower dresses I recieve are a fantastic quality the photos on the web site do not do them any justice they arrived in fantastic condition. The girls are going to look lovely in them, I would recommend DIY dress to anyone… Read Full Review

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★★★★★

“Very nice dress”

Written on: 12/04/2013 by Emmawright1975 (1 review written)

I ordered my bridesmaid dress online and I received it Yesterday, it's a good quality dress and matched the picture On their website, very pleased… Read Full Review

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★★★★★

“Fuchsia mermaid dress”

Written on: 10/04/2013

Dress arrived at my house before the date I specified, this was a return of 4 weeks in total. It has really made my daughters day. she looks and feels fantastic. Customer service was excellent, kept me informed all the way. All this is down to DIYdress. Thank you so much. Paula… Read Full Review

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★★★★★

“Good customer service”

Written on: 10/04/2013

Ordered my three bridesmaid dresses off diydress and was pleasantly suprised at how gorgeous they were, both detail and colour, however i got sent one dress in the wrong colour. Got in contact with diydress and they are sending me out a replacement free of charge. Safe to say I will now be ordering my flowergirl dresses with them as well. Fantastic designs and quality… Read Full Review

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★★★★★

“Stunning Prom Dress!”

Written on: 10/04/2013 by SheenaBeard (1 review written)

I have just received my daughters stunning prom dress from Diydress. The dress has been made to a very high standard lovely heavy material and the service was excellent. Would definately use them again… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 09/04/2013 by Abbylouisen (1 review written)

Ordered my daughters prom dress from here after reading all there reviews took a lot longer to come had to email customs to release it as they had a huge shipment of over 300 dresses claiming to be $19.99 each I told them the truth dress nothing like picture dull chiffon thick straps when advertised spaghetti straps!! All sorts of different sized stones on when picture is sequins I ordered size 8 fitted everywhere except bust needed to be a 34 ff to fill it when I did complain & say I sent… Read Full Review

Abbylouisen's Response to Abbylouisen's Review

Written on: 09/04/2013

Also when you try n put negative feedback up on there sight surprise surprise it never goes up n read feedback carefully wording is probably written by there staff !!!...

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Dress-Orderer's Response to Abbylouisen's Review

Written on: 04/05/2013

Which dress were you ordering?

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Abbylouisen's reply to Dress-Orderer's Comment

Written on: 25/05/2013

Does it matter what dress as your not one bit interested when I complained n sent you a photo of what it should of looked like n what it actually looked like then tried to say it was my lighting !! When actually it was the fault of your materials sequins n seamstress seems all your positive feedback is put on by your staff as wording is dreadful fortunately I have already stopped five others frm ordering from you and intend to warn lots more about your dreadful goods and awful customer services.....

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★☆☆☆☆

“Not as described”

Written on: 07/04/2013 by changinman (1 review written)

Ordered dress for daughters prom. She chose the design. We ordered it from diy dress.co.uk thinking it was uk based. However,It did arrive when they said it would, only to find It looks nothing like the dress we ordered ,bits missing from the front waistband and we paid extra for specific bust size which did not happen. So dress is unwearable.Dress looks shabby.Contacted online help on numerous occasions ,to be told "manager will contact you" .still waiting for this to happen 4 times now! This… Read Full Review

Diydress's Response to changinman's Review

Written on: 08/04/2013

Dear our customer,
i am sorry for that,and now may i know your order number?then i will check for you and will deal with this,and satisfy you,thanks

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Changinman's reply to Diydress's Comment

Written on: 16/04/2013

Yes my order no is100003680

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Changinman's reply to Changinman's Comment

Written on: 23/04/2013

Have sent emails , order number, photos and STILL NO REPLY!!!!!!!!!!
They show a returns policy on the website .This does not exist. "we will conact you". "Our manager will get back to you" Or "our manager not in today" ...These people are just impossible!

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