DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.6 / 5
305
38.4% of users recommend this
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  • Value For Money

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★★★★☆

“if you like gambling try them!”

Written on: 28/05/2013

I read with horror some of the feedback on here. I am also convinced that they get their own people to write reviews as there are a lot on here with broken English. I ordered a dress for my wedding next year which was on their reduced page. The website looks professional, however there are many spelling and grammar errors. The domain is a. Co.Uk which can be purchased by anyone from another country, in this case China. The whole thing is a big gamble. You only get somebody called queenie on the… Read Full Review

Victoria74's Comment

Written on: 28/05/2013

I would just like to say that i bought a dress for my daughters prom and the quality of the dress is excellent,and the service was also excellent and I will be recommending your company to my friends and family.I will be uses your company again.my over all review is a 100% and my daughter is a very happy 16 year old girl and she so happy with her new dress.thank you very much for all you have done,and all your hard work.
Victoria finney

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★★☆☆☆

“Watch out for hidden charges”

Written on: 28/05/2013 by specialk123 (1 review written)

Wish I had read the reviews for this Company prior to purchasing a prom dress for my daughter. First of all the website makes out that the company is based in the UK- had I known it was based abroad I would NEVER have gone ahead - very clever because I'm sure that would be the case with a lot of customers! We went for a custom made dress - so with P&P and custom tailoring it was approx £130- not cheap - the dress took about 5 weeks which in itself is not a problem as ordered it in plenty of… Read Full Review

Diydress's Response to specialk123's Review

Written on: 16/06/2013

Dear Customer,

Thanks for shopping from our website and share your own experience here. Could you please tell me which part of the dress dont fit you well? May i asked about your order number? All dresses are made to order that is why you should wait so long time to get the dress. And for the tax, when we shipping the dress out, we have already paid for all shipping cost, and i think the 22 pounds you has been charged must be tax, which is out f our control. The custom will check the parcel randomly, so we dont know who will pay for that. We also write details on the website. Please check it.

If you have any more questions, you can direct contact with our custom service or email us, we will try our best to help you.

Kind regards,
DIYdress

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★☆☆☆☆

“Absolutely disgusted! ”

Written on: 28/05/2013 by samdee88 (1 review written)

Ordered three bridesmaid dresses from here one of them was custom made as I have a tall bridesmaid that is different sizes all over. Received the dresses after nearly 5 weeks! The custom made one was 6 inches too big on the waist, 8 inches too big on the hips and 4 inches too long! The cost of having it altered will be more than I paid for the dress that's if it can be altered at all! Which now makes the other 2 dresses useless! I have asked to send all dresses back but all they can offer me is… Read Full Review

Diydress's Response to samdee88's Review

Written on: 16/06/2013

Dear Customer,

Thanks for shopping on our site and share your own experience here. Could you please tell me your order number, in order to our customer service can check your order and help you. If we make a wrong size, please send some clearly pictures to us, we will check it for you and will make sure it. Many thanks.

Kind regards,
DIYdress

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★★★★★

“My prom dress is very beautiful and good quality”

Written on: 28/05/2013

I was unsure whether or not I should order from diydress after reading some poor reviews on some websites, but I decided to give it a chance and I'm glad that I did! My prom dress is very beautiful and good quality. After the dress was finished and shipped very quickly. After ordered it,i got it within 20days,i not chose the rush order. I only removed one star because I was expecting the sparkles to look different, the picture is unclear. I thought that they were strips of sparkly gold fabric… Read Full Review

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★★★★★

“My wedding dress fits perfectly! I love it”

Written on: 28/05/2013

My wedding dress is two days later than I expected .But the dress is so gorgeous and beautiful! Custom made to my measurements,is great..fits perfectly! I love it, website providing instruction on how to take measurements correctly was very helpful!i will have a perfect wedding.Thank you so much, highly recommended:-)… Read Full Review

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★★★★★

“The dress is lovely and quite well made for the price”

Written on: 28/05/2013

I just got my dress and I love it. It is longer then I thought but I like it even better longer. I am a busty girl and I love the support in this dress. Most of the time i am afraid of always having to pull the dress up but this dress stays in place. I can also take the sash off and wear the dress again for a different event. The dress is lovely and quite well made for the price.What’ more, the representatives from the Customer Service Department are all so helpful and patient. I will… Read Full Review

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★☆☆☆☆

“worst site, do not order from here.”

Written on: 26/05/2013 by daniellemcdonald (1 review written)

I had ordered a prom dress from there which was £68 which was fantastic. but when I went to check my order 3 days later. it said I had ordered 3 of the same dress and that p&p £20 and it would take up to a month to deliver? probably should have checked earlier but when I ordered it there didn't seem to be any problem. so I phoned to cancel all 3 of the dresses and was told I would only get my £20 pounds back because I had tried to cancel the order after 48 hours even though it takes 20-25… Read Full Review

Diydress's Response to daniellemcdonald's Review

Written on: 17/06/2013

Dear Customer,

Thanks for your shopping with us and share your own experience here. I am sorry about all this.
But we have already write the statement on the website that if you want cancel the order, you must contact us within 12 hours. As you know all dresses are made to order, when we received your payment we will send conform Email to you. After we got your conformation, we will began to make your dress, but if you dont reply us after 12 hours, we will also make the dress, all dresses are hand made, we need enough time to guarantee the delivery time. Hope you can understand it. If you have any more questions, please contact us online or just email us.

Kind regards,
DIYdress

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★☆☆☆☆

“Please do not use this site!”

Written on: 25/05/2013

Yesterday I received my dress, and it was not at all as expected. Besides the stress of waiting 4 weeks for it arrive, and paying an extra £40 for something I was not told about, my dress was not made to a very good standard. The zip was broken and wouldn't move past a certain point. Also, the size was completely off. The dress is unwearable. After trying to reason with the company as to why I would have appreciated a refund (or even just some of the money), they only repeated the same… Read Full Review

Diydress's Comment

Written on: 17/06/2013


Dear Customer,

Thanks for your shopping with us and share your own experience here. I am sorry to heard about all this.

Firstly, before we send the dress out, we have already paid for postage. I think the 40poundsyou has need charged must be tax, which is out of our control, as you know the customs will check the parcel randomly, we really dont know who will pay for it, i am sorry about it.

And for the zipper, the zipper we used is YKK, which is come from Japan, and famous for the good quality over the world. And for the different back details of the dress, the zipper will function a little hard, this kind of situation is normal.

Could you please tell me your order number, or you can direct contact our customer service online or direct email us. We will try our best to help you.

Kind regards,
DIYdress

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★☆☆☆☆

“DO NOT USE!!”

Written on: 25/05/2013

All I have to say is please read the following email received by "customer services" to see what kind of company you are dealing with YOU B****D WE HAVE ALREADY SENT YOU 166.47 PONDS BY OUR MONEYBOOKERS ACCOUNT, WHY DID YOU MAKE A CHARGEBACK, I WILL NOT LET YOU GET THE MONEY, I WILL CONTACT MY BANK AND SKRILL, YOU SON OF BITCH... QUEENIE… Read Full Review

Helena87's Comment

Written on: 25/05/2013

Im doing the same thing and having my bank reverse the transaction!! Thanks for showing your email! I look forward to one of a similar content!
They are a bunch of frauds, hope more people get a reverse and send them bust! They shouldnt be allowed to trade!!

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★★★★★

“amazing dress”

Written on: 25/05/2013

My dress arrived, I must admit it is an amazing dress ! the beading is really nice and so is the color. The dress is beautiful I’m in love with it, amazing quality, and the delivery came before the specified date! I was really shocked with the weight of the good quality and well made by diydress Thanks so much … Read Full Review

Mindymindz's Comment

Written on: 27/05/2013

How was the dress packaged? Regards

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★★★★★

“i received my dress in two weeks , custom made. it was...”

Written on: 24/05/2013 by mummylovesherkids (1 review written)

i received my dress in two weeks , custom made. it was beautiful and fitted perfectly. a stunning dress and great value for money. i would recommend you to anyone who wants a beautiful dress x so much better than any ive sern on the high streets… Read Full Review

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★★★★★

“quick customer service and a gorgeous dress”

Written on: 24/05/2013 by Ricad (1 review written)

I ordered this dress 23days ago,I followed the measurements to pick my size and would advise others to do the same. If you have time it is better to go up a size if you are close to the next size and plan for alterations.After reading so many bad reviews I was extremely anxious for my prom dress to arrive. After contacting customer service they told me that my dress would be arrived on time, however the dress got to me on my expected,so faster. Opening the box I wouldn't be lying if I said I… Read Full Review

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★★★★★

“Excellent craftsmanship for my dress”

Written on: 24/05/2013

The dress arrived quickly, in perfect condition. Excellent craftsmanship,I chose the custom made according to my size and it fits me like a glove, so as long as you take proper measurements the dress will fit just fine. I can highly recommend this website. The quality is amazing and the color matches the sample from the website very well. Thank you Diydress, I will be back again… Read Full Review

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★★★★☆

“Beautifully made and fast service”

Written on: 23/05/2013 by Sunshine_State (1 review written)

There seems to be a lot of very unhappy reviews about this company on here. However, when my daughter's prom dress came a couple of days ago, she was thrilled with it. We had it made to measurement, as my daughter is very slim and on our part we allowed an extra inch around the waist just in case it came up small. When she tried it on it fitted beautifully - we may have to it in a little at the waist, due to our calculations, but otherwise we couldn't fault it at all. The workmanship and the… Read Full Review

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★☆☆☆☆

“Be aware of hidden costs and inaccurate sizing!!”

Written on: 23/05/2013 by CameliaB (1 review written)

I brought two bridesmaid dresses from this site and although i knew i had to pay £20 postage i was willing to pay it as the colour seemed right and my friends loved the look of the dresses. They arrived after three weeks of ordering them. I ordered two size twelve's and they were more like 6/8!! really dispointed because when i tried to ask for a refund they said i should have checked out their size guide which was fair enough however when a friend suggested a couple of weeks later that i… Read Full Review

Caroletay's Response to CameliaB's Review

Written on: 25/05/2013

I feel so sorry for you! My daughter had exactly the same problem, from like you the dress sizing, the way you were treated by customer service and then having to pay duty for a dress that is sitting in its bag. I did my best to warn everyone! Diy dress did not like the content of my review and so my review had to be authenticated to show i was telling the truth, i have added to my original review and now I'm waiting for it to be reinstated as they Said they will. On Reading peoples reviews its obvious to say the problem with this company seems to be that half seamstresses are rubbish!!! And of course customer service!! That's why it is such a big gamble to order a dress from this site. As I said to people thinking of ordering from diydress " if you're a gambler I wish you luck!!! " you will need it.

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Diydress's Response to CameliaB's Review

Written on: 17/06/2013

Dear Customer,

Thanks for your shopping on with us, and share your own experience here. I am so sorry about all this.

I am sorry to heard that the dress size you received is not fit well. We all make the dress according to the size in our size chart, our size chart is international standard size, not UK size, so i think maybe you misunderstand it and dont check the size chart before you order the dress right?

And we are also write the statement on the website, after you received the dress, if you dint satisfied with the dress, you must contact us within 7 days. And for the taxes you has been charge, which is out of our control, i am so sorry about it. The customs will check the parcel randomly, we dont know who will pay for it, we also write this statement on our size.

If you have any more questions, you can direct contact with our customer service, we will try our best to help you.

Kind regards,
DIYdress

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★☆☆☆☆

“Worst dress I had ever bought! ”

Written on: 23/05/2013

I had bought a dress for my prom. The delivery was on time however I was expected to pay 20 pounds more because it came from china (all of this I was never notified of). The dress was cheaply made, sequins fell off into my hands. Also on top of this the sizing was not right, I ordered a size UK 12 to their chart and it came around their size 6! This website is awful! Please don't order here!… Read Full Review

Diydress's Comment

Written on: 17/06/2013


Dear Customer,

Thanks for your shopping with us and share your own experience here. I am so sorry about all this.

Could you please tell me your order number, in order to our customer service can help you check your order and help you. And for the 20 pounds you have been charged. I think that must be the custom,which is out of our control. I am sorry about it.

If you can have more questions, you can direct contact with our custom service, we will try our best to help you.

Kind regards,
DIYdress

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★★★★☆

“relived and pleased”

Written on: 23/05/2013 by susanwilliams (1 review written)

I was dreading having to resort to ordering my daughter's prom dress with the plethora of online prom dress companies. I was warned by the prom dress shops that they may be bogus sites and that if we did physically receive our purchase that there was a possibility it may smell of fish!!! However, although I had to pay an additional £17.50 to UPS which I wasn't aware of, I was relieved to have it in my possession and with a little tweaking on the shoulder strap, it did fit my daughter and she… Read Full Review

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★★★★★

“Got my dress ”

Written on: 23/05/2013

Yesterday it was fabulous thank you,it was tha same colour as online and perfect fit… Read Full Review

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★☆☆☆☆

“DYI DRESS -> BEWARE OF HIDDEN CHARGES AND NO CUSTOMER SUPP”

Written on: 22/05/2013

Ordered a dress, arrived with chunks of material missing, cut on a side, bits of material coming out of it as if done in a rush. Paid for the quick delivery, UPS arrives at my door saying : you need to pay an extra 20 GBP on top of the 100- because it comes from CHINA and you need to pay customs!! Sent pictures of the faulty dress, and they are providing me with support such as : "you look good in it" , "You but pay just small proportion of expense to compare with that in UK. So I think it is… Read Full Review

Diydress's Comment

Written on: 17/06/2013

Dear Customer,

Thanks for your shopping with us and share your own experience here. I am so sorry about all inconvenience.

Could you please tell me your order number? Our customer service will check your order and try our best to help you. But for the tax, i am sorry about it, when we send the dress out, we have already pay for the postage, and the custom just check the parcel radomly. So we dont who should pay for it. I am sorry, if you have any more questions, you can direct contact with our customer service. Many thanks.

Kind regards,
DIYdress

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Alecs85's Comment

Written on: 10/08/2013

Hi there,
Telling you my order number is pointless. I had been in contact with your support team for several weeks. They refused to tell me where to return the dress, or to give me my money back. They denied the dress was poorly made, therefore I went had to go to private seamstresses to get an evaluation, and two of them said the quality was shocking. Yet your support team's last email (I repeat, after weeks of talking to them to try and get this sorted) was:
" I have compared the two pictures and I must to say we made your dress definitely in line with the pictures. Our tailors didn't confirm that they made wrong dress.
So we couldn't give a refund to you. But we don't want wasting each other's time to dispute with you, so we decide to give you 5 pounds as a compensation. Please give us your Moneybokers
account which is the payment registered email address and the benificiary name."

5GBP represents 4% of the money I have spent for the dress to reach me. And of course, countless hours spent on writing emails and sending pictures upon pictures of how the dress arrived with a cut and with pieces missing. So going through legal claims was the only way to get my money back.

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★★★☆☆

“beware of hidden costs”

Written on: 22/05/2013

The dress arrived within the allotted time however the fact that I had to pay an extra £17.50 to the Currier really annoyed me. the fit would of been OK if my size eight daughter had had breast implants. Colour was as stated but the straps to hang the dress were not attached properly… Read Full Review

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