DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.6 / 5
276
39% of users recommend this
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★☆☆☆☆

“Do NOT waste your time, money or energy!! ”

Written on: 17/05/2013 by HelenA87 (1 review written)

I like many other women am planning my wedding on a budget and found this company.. I specifically wanted a tea length dress and found these hard to come by in bridal shops and the ones that where availiable blew my budget. So I found a dress that i loved, exactly what i was looking for, i paid for custom measurements to ensure a perfect fit and paid £121.99. 5 weeks later it arrived. After showing my mum and sister, my sister in-law, and my sister- in-law -to-be, they started their assault on… Read Full Review

Caroletay's Response to HelenA87's Review

Written on: 25/05/2013

You poor thing! They don't even take notice of their own returns policy, I have written a review also. They told my daughter she couldn't return her dress as they don't carry stock, but the returns policy they emailed her said that items had to be in a re-saleable condition!!!!' Different rues for different complaints!!
I wish people would take note to what we are writing!!! But like I've been saying its a gamble some are willing to take. I wish I had read the reviews before I let my daughter place her order, as I'm not a gambler !!!

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★☆☆☆☆

“I would never recommend this company. NO RETURNING...”

Written on: 17/05/2013 by Caroletay (1 review written)

DIY dress were concerned about the content of my review! Maybe because it was true or maybe because someone had wrote a comment about my review thanking me for taking the time to write it, and also saying that they would not buy from this company, and I replied saying that I was so pleased she had taken my advice!! Rightly so the review centre had to protect themselves and my review was temporarily withdrawn until I could confirm my position. I sent the review centre all the emails from diy… Read Full Review

Goodgoth13's Response to Caroletay's Review

Written on: 17/05/2013

Thanks for taking the time to write this review. I was considering buying my wedding dress from this site but I think if this is how they treat their customers then they don't deserve my business.

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Caroletay's reply to Goodgoth13's Comment

Written on: 18/05/2013

I'm so pleased you read my review! I really would hate anyone to have their experience of buying their dream dress ruined by this company I think anyone considering buying a dress from this site is taking a big gamble! I now check thoroughly to make sure it's a company based solely in the uk. Remember this site is on ebay and shows up even when you put uk only! there are also many others too that are from china , so please beware of that tax duty!!!
I wish you all the best in finding you perfect dream wedding dress.x

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Caroletay's Response to Caroletay's Review

Written on: 25/05/2013

I would also like to add that when my daughter said that she just wanted the next size up. diydress said that she could not return the dress as they don't carry stock!!!! In their email to my daughter they sent her the returns policy,I noticed that as well as saying that returns had to be in undamaged packaging etc it also stated that goods had to be in a "re-saleable" condition!!!! This company do not follow their policy at all!!
Good luck if you still want to take a gamble and buy from this site!



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★☆☆☆☆

“Do Not Buy From This Site”

Written on: 17/05/2013 by niclaa (1 review written)

Dont buy from here! I ordered a prom dress for my daughter which arrived over a month later. It was the wrong colour and I paid extra for custom made, but the measurements were all wrong! I was told to send pictures of the measurements which I did, and I would here back from them. This was about 3 week ago and I have not heard from them. I have sent numerous emails etc but no reply. The only reply I got was from the "live chat" which I realised when I got a reply it wasnt actually a real… Read Full Review

Helena87's Response to niclaa's Review

Written on: 25/05/2013

You can call your bank if you paid by visa debit card / credit card and make a dispute claim to have the bank recover the money. Im currently in the process of doing this, just a quick form and copies of emails to prove you tried to resolve it. Any visa card comes with visa's buyers protection guarentee, there is limited time to do this so dont wait long

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Niclaa's reply to Helena87's Comment

Written on: 27/05/2013

thanks for that but it wa my mums card n dont really want to get her invloved. I have finally had a reply from them but sending them an email through the original email i received. They have offered me £25 refund to get it altered which i have took because after reading some other reveiws people havent got anywhere with them so suppose i am lucky!!
Just hope this site gets shut down cause the customer service is zero!!

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★☆☆☆☆

“DO NOT ORDER FROM THIS SITE”

Written on: 15/05/2013

I am appalled at the service i have received from this horrible site! Being silly, i ignored all the bad reviews as i was thinking 'oh normally everything is fine'but No! i paid an extra £10 for my dress to be delivered in 16 days and it was over 5 days late, then they made me pay a £17.50 Fee at my door to actually take the dress which they didn't tell me about! Then the dress was nothing like i wanted, it was rubbish quality and looked so tacky! i emailed them asking for a refund and they… Read Full Review

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★★★☆☆

“Might be worth the risk”

Written on: 14/05/2013 by Neosome (1 review written)

Ok, so yes, when I paid my money to DIYDresses.co.uk and I suddenly realised I was not dealing with a UK company I was very worried. And then I came on here and got even more concerned. I was looking for a flowergirl dress for a 7 year old girl, no extra tailoring and in a colour that was in the picture for the dress. I was contacted about how long it would take and how it would arrive. No one asked me to pretend how much it cost to reduce duty - which seems to have happened to others. I was… Read Full Review

Elisa_66's Response to Neosome's Review

Written on: 16/05/2013

YES,dont care about others'bad comment.I have received my dresses.this bridesmaid and wedding dresses are absolutely stunning and fits me perfectly! As my experience,i want to tell my story for everyone who want to order from diydress or who is worring about the delivery time and the quality of the dress,
I think,to anyone that wants reassurance from someone that was terrified to order from a website and was taking a risk, here it is. Please ignore the bad feedback you can read on Facebook,here,etc because this site, seamstresses and customer assistant team deserves a pat on the back and a medal for how happy they have made me and I'm sure once I've finished spreading the word the many other customers you will continue to have. Thank you DIYdress,before i placed an order,i have many questions like you,and contact the customer service department,and they answer me one by one very patiently,and after i ordered,they track my order for me always

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★☆☆☆☆

“Disgusting service”

Written on: 12/05/2013

I went to the website having heard horror stories regarding foreign sites everything about it suggested it was in the uk, I paid extra to have my dresses custom made and everything. dresses arrived one month later, one dress was lovely and exactly what I ordered the other was a completely different dress in a completely different colour and not even the size I had ordered. Contacted them right away and they advised they had in fact sent wrong dress but refused to send correct one as they said… Read Full Review

Diydress's Comment

Written on: 13/05/2013

Dear my cusotmer,
I am very sorry for this case,and now may know your order number?i will check for you,and i am the manager to deal with some cases like yours,so please believe me,thanks,
Regards
DIYdress

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★☆☆☆☆

“very bad firm ”

Written on: 11/05/2013 by aftermarth (1 review written)

Don't buy from them they take your money but do send the goods When you ask for your money back they tell you they will only pay half I bet they don't do that ether I have had to go to bank about them we should get there web sites closed down fast before a lot more people get stiched up by them.They make money out of people for nothing close them down… Read Full Review

Ren97's Response to aftermarth's Review

Written on: 11/05/2013

This is so true! I've got the same problem with them, my dresses arrived late and I specified to them before ordering that I need it before the 3rd may, however it arrived on the 10th. They are refusing to give me my money back so I said I will contact my bank!
Their website should get closen down

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★☆☆☆☆

“do not use this site”

Written on: 10/05/2013 by anyadash (1 review written)

I ordered 2 dress for friends wedding and waited 1 month to arrive. When it is arrived it was from China and had to pay extra £17.50 for custom. I thought it is based in England . also dress is so thick, waist so small,breast is big and looks so cheap! I wasted £200. I need to report this company how can I do?… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS WEBSITE!”

Written on: 10/05/2013

I ordered my prom dress from this website which was A-line One-shoulder Daffodil Chiffon Beaded Waistband Prom Dresse, it had a good price and the dress on the site looked very pretty. The site looks like a website from the UK and it has NO HINT AT ALL that it is based in China! I ordered the dress and then I got an email the day after and the money had gone to a Chinese company - which it did not indicate on the site at all. The website says it will take up to 3 weeks for the dress to come… Read Full Review

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★★☆☆☆

“Scared!”

Written on: 10/05/2013 by Katie204 (1 review written)

I just ordered a dress from here - looks amazing, my perfect ball dress. Then came on here and saw all the bad reviews and now I'm so worried. I need it by a certain date but it didn't give me the choice of stating which date I need to have received it by? Will definitely be reporting them if the product is of bad quality or takes a long time to be delivered. The reviews seem to be completely mixed… Read Full Review

Peartreex2's Response to Katie204's Review

Written on: 16/05/2013

Why are you giving them bad review with 2 stars when you haven't even received the item?
And if you needed for a certain date why do you order it anyway??? People just ont do the homework and review companies, they just go and hand credit card details and then complaint!!
Read terms and conditions it clearly states how long it would take and only give a bad review if something is wrong with what you've bought!

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★★★★★

“My daughters prom dress”

Written on: 09/05/2013 by alikay (1 review written)

Recieved my daughters dress just after 15 days of ordering it to measure.I recieved a text when it was coming with options to change the delivery date and a text on the morning of the delivery date to say the hour slot it would be here.I wasn't let down. It fits perfectly and is exactly the same as on the website picture. Very very happy with the service and my daughter is one happy and excited young lady. Will be pleased to recommend to anyone… Read Full Review

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★★☆☆☆

“Do not buyyy!!”

Written on: 09/05/2013 by sarah023456 (1 review written)

It took a whole month and half for my dress to be sent to me. When i received my dress i was very happy with it and it fitted perfectly with the price i paid which i expected. Then today (1 month later) i recieved a letter saying i had to pay £22 custom charges, to think i paid £20 delivery aswell what is with this company?… Read Full Review

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★☆☆☆☆

“BIGGEST MISTAKE OF MY LIFE”

Written on: 08/05/2013

Where to start?Ok, dress didn't fit, was a size too small, no refund without a seemingly pointless photo of me in the dress, they won't give a return address and claim they don't refund returned goods without their prior approval. So until I send the pointless photos, thus using up the 7 days I have to request a refund, they can skirt the issue of the product return form. Dress is not the colour expected, nor is the material the same as described. Dress delivered over a week later than I was… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 08/05/2013 by lipsonlegs (1 review written)

I ordered a Bridesmaid dress from this site for my cousins wedding. I did everything I was asked to do measure myself etc and ensure that the measurements where the same as their size chart to ensure that I didnt need to have it custom made so I ordered the 12 (which is the size I am in every shop and on their chart). however this is not what I recieved,I recieved a dress so small that I was unable to get it to meet at the back. when I contacted DIYdresses about ordering the next size up I was… Read Full Review

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★☆☆☆☆

“Not as ordered and no returns”

Written on: 08/05/2013

Awful experience - please please don't get sucked into their cheap prices. - Their colours are not want you think - hunter green is actually more like lime - I paid extra to get it made to measure with exact measurements for my bridesmaid who is a size 8. The dress however is too big even for me (size 12) - The only refund they gave me was £15 and I am left with a useless dress - They don't pay tax and the authorities then get in touch with you for a whopping extra amount on top … Read Full Review

Blackbelt's Comment

Written on: 08/05/2013

you are lucky you got any money back at all. Most people are just asked to order another dress with a discount. However people will still keep ordering because for every bad review another three good reviews will follow and even though you carn't prove it they are all made up to make them look good!!!!!!

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★★★☆☆

“please be what im expecting”

Written on: 07/05/2013 by gastan (1 review written)

I orderd my dress last week and am very ancious after seeing the reviews, the dress i picked is my dream dress and cant find one even similar, im praying and hoping iv made the right choice as it took me wks to decide to order on line, please,please diydress do a good job with my dress… Read Full Review

Stevieo75's Response to gastan's Review

Written on: 14/05/2013

Hi Gastan I was exactly like you, I purchased my wedding dress first and only after I read the reviews which were all bad. I wish I didn't because I lost sleep over it. When the dress arrived yesterday it was so beautiful i cannot describe. It's exactly like in the picture , it fits and I saved myself £1000 which I can spend on my honeymoon instead of on a dress which I will wear only once. Don't worry, either these people are expecting god knows or they have been very unlucky. My experience has been very positive and I would definitely use this site again. Let me know when your dress arrives! I am sure you will be as happy as I am! Em xx

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Gastan's reply to Stevieo75's Comment

Written on: 14/05/2013

Thank you Em, you have put my mind at ease and like you i have had many sleepless nights.I will let you know what the dress is like when it comes back. Thanks again. x

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★☆☆☆☆

“COMPLETE RIP OFF. AVOID! ”

Written on: 04/05/2013 by Mike246802 (1 review written)

This Chinese "company" is a complete sham and a rip off! There customer service is insulting to your intelligence and once they have taken your money, they refuse to give you a damn penny back regardless of their awful service. I ordered a prom dress for my daughter. The quality was poor and the dress didn't fit. Fair enough, mistakes happen. However their customer service is appalling. Over several e mail communications, they refused to accept any responsibility, blamed me for not… Read Full Review

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★☆☆☆☆

“Use another company please ”

Written on: 01/05/2013

This is the code of the dress I wanted to have for my wedding day, Sheath Halter Beaded V-neck With Bubble Hem And Chapel Trailing Taffeta Bridal Wedding Dresses (10100436) from this DIY dress company. What I received was a dress that had pink appliques on, the applique was very cheap & of an inferior quality, the ruffles are all mismatched, there are not beads on the neck. They do not give 100% satisfaction, they do not reply within 5 minutes, your order does not come in a box & it is so… Read Full Review

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★☆☆☆☆

“Horrible experience of my life”

Written on: 01/05/2013

I hope the lady who says she is waiting for her wedding dress ,comes on time and in good condition.As for Quennie ,at customer service,i think i a computer operated device as she talks to every body.I am dissappointed with their false ressuarance that my dress will arrieve on time,i was initially meant to be getting married tommorrow,but postponed the date ,just incase my dress did not come on time which is the case despite there reassurance.I emailed the company and they ignored me. My advice… Read Full Review

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★☆☆☆☆

“Dissapointed and terrified with the SERVICE..”

Written on: 29/04/2013 by Terrified_costumer (1 review written)

I bought the dress Nr. 10100653 . Devastated and disappointed. It doesn't look the same in person it is all studded with shiny sequences which in my opinion spoil the dress. On top of it quality of the materials is very poor. I proved to them that the dress was wrong size and it even came with the hole in it. However, I was told that this isn't good enough reason to give me a refund and all they could suggest was taking it to the local tailor and they would pay tailor’s expenses. The dress… Read Full Review

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