DIY Dress Reviews - www.diydress.co.uk

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Latest Reviews

★★★★★

“Fab Bridesmaid dresses”

Written on: 04/01/2016 by Jo_spratt (1 review written)

After being apprehensive ordering 5 dresses for my bridesmaids online (without knowing the exact colour I was going to be getting as it's always different in person than seeing the colour on the computer) I must say how impressed I am. I absolutely love my dresses, my sister said she feels good in it and the quality is superb. I'm also impressed with the customer service team as they responded immediately, and were very patient with me when it took ages for my bridesmaids to get back to me… Read Full Review

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★★★★★

“Dream Dress”

Written on: 31/12/2015 by Nadia_88 (1 review written)

I took a chance and ordered my wedding dress from diydress and I wasn't disappointed! Everything was perfect. The guests were amazed at the quality of the dress and shocked when they learned I had ordered it online. However, what stood out most for me about my entire experience with diydress was the amazing customer service I received from everyone I came in to contact with. I was kept up to date, alterations and changes were clearly communicated and queries answered efficiently and politely… Read Full Review

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★★★★★

“absolutely stunning dress”

Written on: 27/11/2015 by moragdrummond (1 review written)

Wow. Wow...Wow!!!!...My dress came today and it exceeds all expectations!!..it is flawless, exact size. and fits perfectly. It was a quick and trouble free transaction... Highly recommend you… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE!!”

Written on: 05/10/2015 by GabrielaBrown (1 review written)

I am having to seek legal advice due to the company not refunding me. Even though I have photographic evidence of a sales advisor online promising me that if my dress was delivered and did not fit then I would receive a full refund. I have emailed to and from and provided pictures and all the wrong measurements. The dress did not even fit my 8 year old niece it was so small around the arms.The material was not strecthy yet when I had asked if it was before purchase I was assured it was… Read Full Review

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★★★★★

“Excellent quality and very reasonable price”

Written on: 17/09/2015 by beckyelliott (1 review written)

I had a military dinner to go to so I ordered the 'Ball Gown Strapless Floor-length Taffeta Lace Up Back Prom Dress' in pearl pink. After I ordered it I found some very negative reviews and I started to worry that my dress would either be the wrong size or it wouldn't be like the photo. However, I needn't have worried. I didn't order a particular size; I gave my height, waist and bust measurements and the dress fitted perfectly. Also, the material was beautiful and the dress looked identical to… Read Full Review

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★☆☆☆☆

“Never buy from this company. Paid extra for wedding...”

Written on: 15/09/2015 by hoppy140671 (1 review written)

Never buy from this company. Paid extra for wedding dress to be delivered on a guaranteed date.. Did not arrive and not even been sent.. Customer service absolute joke, they don't read emails or help.... STAY WELL AWAY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“Didn't fit- terrible customer services!”

Written on: 25/08/2015 by nellybrook (1 review written)

I ordered the dress a few weeks ago, and was surprised when it came ahead of when it was supposed to. I had provided all my correct measurements, and so was shocked when the dress was far too small and the measurements were completely wrong. I have since been in contact with the company, who requested pictures of the dress and wrong measurements. After sending this 7 days ago I have emailed every single day and heard nothing. This is absolutely appalling customer services and I will be… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM DIY DRESS UK”

Written on: 16/08/2015

I'm based in Dublin Ireland and ordered a dress from DIY dress UK for my daughter’s debs. Total cost of €201. What a totally stressful experience!! Custom made? What a joke!! They pass themselves off as a UK company when in fact they are operating outside of Europe..The dress is Badly made with the bust area up around my daughters neck !! The dress puckered at the waist with far too much material. The spaghetti straps far too thick and way too short. We had to buy another one here for… Read Full Review

Chez0113's Comment

Written on: 15/09/2015

Thank you for this review. I was going to order from them but now will definitely NOT be doing that! ! What a sham!!

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★☆☆☆☆

“HORRIBLE EXPERIENCE”

Written on: 10/08/2015 by sheenab22 (1 review written)

I ordered two dresses from this site and i was planning on using them for my brides maids dresses for my wedding next year. I ordered a size 10 dress (my normal size) and also got a size 12 dress because it was a tighter fit and i was planning on altering it to be smaller. The size 12 dress ended up being smaller then my size 10 dress by half and inch. I emailed to return the dresses since i had previously inquired on their website, (which states if you are unhappy with the dresses you order… Read Full Review

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★☆☆☆☆

“DIY DRESSES - ROGUES!!! ”

Written on: 24/07/2015 by JBONA (1 review written)

A few weeks ago, my daughter purchased a dress from these people. When the dress arrived it was completely a different shade of red, seams were tacky and the overall product was beyond standard, let alone EU standard. She immediately sent an email requesting a return goods form and they offered her a mere refund and asked her to take the dress to the seamstress. My daughter insisted to return the faulty dress but the the manager, Queenie, said that they cannot take it back and that they… Read Full Review

Chez0113's Response to JBONA's Review

Written on: 15/09/2015

Thank you for the heads up. Will not be ordering from these guys now. Hope you get your money back

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Jbona's reply to Chez0113's Comment

Written on: 16/09/2015

Thank you for your comment. They have not given us the money back but on the 19th we sent them the pictures of the dress and indicated the 'faults' A month on, and they have not replied. Please do not trust them.

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★☆☆☆☆

“PLEASE TAKE HEED.... NEVER NEVER PURCHASE FROM THIS...”

Written on: 23/07/2015 by Cedric202 (1 review written)

I looked on their website thinking they were based in the UK because of the 'co.uk', I spoke to the online chat service who reassured me there would be no issue in me getting a refund or returning the bridesmaid dresses if they weren't to my satisfaction, as I had paid for insurance. Only when the 2 dresses I ordered came, I saw made in China sewed into the dress. One of the dresses lace was torn across the shoulder and BOTH were extremely small. I had ordered a size 12 and it fit me perfectly… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE”

Written on: 08/07/2015 by TyroneHowe267 (1 review written)

I ordered a wedding dress and the finished dress is not up to standard at all. The neckline- a very important part of the dress is ruined and they are refusing to offer any reasonable compensation. The lace is awful and uneven and looks horrible. They are offering less than 10%. AND they do not publish any negative reviews on their site so very misleading. DO NOT BUY FROM HERE. Not worth it. The email communication is just a copy paste of previous messages not willing to answer any problems and… Read Full Review

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★☆☆☆☆

“Diabolical ”

Written on: 06/07/2015 by Caroline2110 (1 review written)

DO NOT BUY ANYTHING FROM THIS WEBSITE. I recently bought a dress from this website for my daughters prom and i am teuly disgusted at the end result. A size 6 was ordered as she normally is however the dress is no where near right.the sweetheart neckline sits at the stop of her neck leaving her chest bare. The arms are horrendous and do not fit as it looks in the picture. The worst thing is there website states no refunds unles the dress is damaged. THE DRESS IS DAMAGED as it is not made… Read Full Review

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★☆☆☆☆

“DISGUSTED”

Written on: 26/06/2015

diydress.co.uk has been caught selling knock-off formal dresses After recent consumer submissions, we have investigated DIY Dress and added this site to the TPW Do Not Buy list. They are illegally selling one or more dress lines using the manufacturers pictures. These dresses are imitation and not authentic. Ordered 2 dresses in Peach - was sent 2 dresses in Tangerine. There only offer to put things right was for me to pay another £120 and they would send 2 new dresses in the right colour… Read Full Review

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★★★★★

“Exceeded Expectations!”

Written on: 19/06/2015 by jsBell37 (1 review written)

Ordering my 4 bridesmaid dresses and flower girl dress from a company that I had never used before made me slightly nervous so I ordered a black evening dress from them which was beautiful and fit perfectly. I had close communication with DIY dresses and sent photos and exact measurements, I couldn't be happier with the results! The dresses arrived early and exceeded expectations, they are so elegant and stunning. I had already recommended DIY dresses to other brides to be and will continue to… Read Full Review

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★★☆☆☆

“Returns policy”

Written on: 18/06/2015 by gmob (1 review written)

A warning in case the dress you ordered is not a good fit. I was assured through the live chat facility on the web site that I would get a refund if the dress was not a good fit on my flower girl when it arrived. I was reasonably happy with the quality, etc. but unfortunately the top of the dress was too big and not a good fit. I sent photos to them as requested to prove this, but was just told to employ a local seamstress. I asked to speak to speak to or deal with a supervisor but this… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 10/06/2015 by Jcey (1 review written)

Ordered a dress against my better judgement, dress two sizes too small. Ordered in blush and it's a horrible grey/green colour and I paid extra for quick delivery. Emailed dozens of times and can't get a return address. Do not order from these people. They are rip off merchants… Read Full Review

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★☆☆☆☆

“Stay away horrible ”

Written on: 08/06/2015 by Nicholsonhf324 (1 review written)

Even though my guts told me not to order my wedding dress from this site I still went ahead, oh my have I made the biggest mistake of my life the dress doesn't fit has no shape threads coming out all over and to make matters even worst I'm trying to contact the company to return the dress and no one has replied. Ovoid at all cost… Read Full Review

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★☆☆☆☆

“Do not buy from this site”

Written on: 18/05/2015 by Dav1dMcNamara (1 review written)

My daughter ordered a dress from the picture on the website. What arrived was a completely different dress, not the same colour or style. We wnet back to them straight away and sent them photos of the dress that arrived and the dress that was advertised. At first they denied there was any difference, they then, after several emails, offered us £5 and not other refund. We have no other course of getting our money back and are left with a dress that we don't want or could even sell. This site is… Read Full Review

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★☆☆☆☆

“Company is a despicably bad! ”

Written on: 17/05/2015 by Nahlin19 (1 review written)

This company ( Diy dresses) is just despicably badThey delivered dresses late and in the wrong colour. You cannot return the dresses and get your money back! All their pictures are fakes and so are their testimonials! Do not fall for it! Bad bad customer service! Do not touch this company ever. It has a Uk site but everything comes from China!… Read Full Review

Alecs85's Response to Nahlin19's Review

Written on: 01/06/2015

It makes me very sad to see that two years after I had an experience on this website, people are still going through the same experience as I did. I made a formal complaint in the UK to customer protection but I guess nothing was done.
This situation needs to stop.

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Roseshaw's reply to Alecs85's Comment

Written on: 05/07/2015

yes i order a outfit in royal blue i went on chat to ask about my order reply with size but wronge color if i want to change the color i would have to paid another 60 pounds receive my out fit to small not getting back to them and wont buy from them again wish i had seen these reviews before i let them have my order diydresses has to be stop trying to find away to get the massage out there

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