DIY Dress Reviews - www.diydress.co.uk

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Latest Reviews

★☆☆☆☆

“DIY DRESSES - ROGUES!!! ”

Written on: 24/07/2015 by JBONA (1 review written)

A few weeks ago, my daughter purchased a dress from these people. When the dress arrived it was completely a different shade of red, seams were tacky and the overall product was beyond standard, let alone EU standard. She immediately sent an email requesting a return goods form and they offered her a mere refund and asked her to take the dress to the seamstress. My daughter insisted to return the faulty dress but the the manager, Queenie, said that they cannot take it back and that they… Read Full Review

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★☆☆☆☆

“PLEASE TAKE HEED.... NEVER NEVER PURCHASE FROM THIS...”

Written on: 23/07/2015 by Cedric202 (1 review written)

I looked on their website thinking they were based in the UK because of the 'co.uk', I spoke to the online chat service who reassured me there would be no issue in me getting a refund or returning the bridesmaid dresses if they weren't to my satisfaction, as I had paid for insurance. Only when the 2 dresses I ordered came, I saw made in China sewed into the dress. One of the dresses lace was torn across the shoulder and BOTH were extremely small. I had ordered a size 12 and it fit me perfectly… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE”

Written on: 08/07/2015 by TyroneHowe267 (1 review written)

I ordered a wedding dress and the finished dress is not up to standard at all. The neckline- a very important part of the dress is ruined and they are refusing to offer any reasonable compensation. The lace is awful and uneven and looks horrible. They are offering less than 10%. AND they do not publish any negative reviews on their site so very misleading. DO NOT BUY FROM HERE. Not worth it. The email communication is just a copy paste of previous messages not willing to answer any problems and… Read Full Review

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★☆☆☆☆

“Diabolical ”

Written on: 06/07/2015 by Caroline2110 (1 review written)

DO NOT BUY ANYTHING FROM THIS WEBSITE. I recently bought a dress from this website for my daughters prom and i am teuly disgusted at the end result. A size 6 was ordered as she normally is however the dress is no where near right.the sweetheart neckline sits at the stop of her neck leaving her chest bare. The arms are horrendous and do not fit as it looks in the picture. The worst thing is there website states no refunds unles the dress is damaged. THE DRESS IS DAMAGED as it is not made… Read Full Review

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★☆☆☆☆

“DISGUSTED”

Written on: 26/06/2015

diydress.co.uk has been caught selling knock-off formal dresses After recent consumer submissions, we have investigated DIY Dress and added this site to the TPW Do Not Buy list. They are illegally selling one or more dress lines using the manufacturers pictures. These dresses are imitation and not authentic. Ordered 2 dresses in Peach - was sent 2 dresses in Tangerine. There only offer to put things right was for me to pay another £120 and they would send 2 new dresses in the right colour… Read Full Review

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★★★★★

“Exceeded Expectations!”

Written on: 19/06/2015 by jsBell37 (1 review written)

Ordering my 4 bridesmaid dresses and flower girl dress from a company that I had never used before made me slightly nervous so I ordered a black evening dress from them which was beautiful and fit perfectly. I had close communication with DIY dresses and sent photos and exact measurements, I couldn't be happier with the results! The dresses arrived early and exceeded expectations, they are so elegant and stunning. I had already recommended DIY dresses to other brides to be and will continue to… Read Full Review

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★★☆☆☆

“Returns policy”

Written on: 18/06/2015 by gmob (1 review written)

A warning in case the dress you ordered is not a good fit. I was assured through the live chat facility on the web site that I would get a refund if the dress was not a good fit on my flower girl when it arrived. I was reasonably happy with the quality, etc. but unfortunately the top of the dress was too big and not a good fit. I sent photos to them as requested to prove this, but was just told to employ a local seamstress. I asked to speak to speak to or deal with a supervisor but this… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 10/06/2015 by Jcey (1 review written)

Ordered a dress against my better judgement, dress two sizes too small. Ordered in blush and it's a horrible grey/green colour and I paid extra for quick delivery. Emailed dozens of times and can't get a return address. Do not order from these people. They are rip off merchants… Read Full Review

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★☆☆☆☆

“Stay away horrible ”

Written on: 08/06/2015 by Nicholsonhf324 (1 review written)

Even though my guts told me not to order my wedding dress from this site I still went ahead, oh my have I made the biggest mistake of my life the dress doesn't fit has no shape threads coming out all over and to make matters even worst I'm trying to contact the company to return the dress and no one has replied. Ovoid at all cost… Read Full Review

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★☆☆☆☆

“Do not buy from this site”

Written on: 18/05/2015 by Dav1dMcNamara (1 review written)

My daughter ordered a dress from the picture on the website. What arrived was a completely different dress, not the same colour or style. We wnet back to them straight away and sent them photos of the dress that arrived and the dress that was advertised. At first they denied there was any difference, they then, after several emails, offered us £5 and not other refund. We have no other course of getting our money back and are left with a dress that we don't want or could even sell. This site is… Read Full Review

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★☆☆☆☆

“Company is a despicably bad! ”

Written on: 17/05/2015 by Nahlin19 (1 review written)

This company ( Diy dresses) is just despicably badThey delivered dresses late and in the wrong colour. You cannot return the dresses and get your money back! All their pictures are fakes and so are their testimonials! Do not fall for it! Bad bad customer service! Do not touch this company ever. It has a Uk site but everything comes from China!… Read Full Review

Alecs85's Response to Nahlin19's Review

Written on: 01/06/2015

It makes me very sad to see that two years after I had an experience on this website, people are still going through the same experience as I did. I made a formal complaint in the UK to customer protection but I guess nothing was done.
This situation needs to stop.

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Roseshaw's reply to Alecs85's Comment

Written on: 05/07/2015

yes i order a outfit in royal blue i went on chat to ask about my order reply with size but wronge color if i want to change the color i would have to paid another 60 pounds receive my out fit to small not getting back to them and wont buy from them again wish i had seen these reviews before i let them have my order diydresses has to be stop trying to find away to get the massage out there

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★☆☆☆☆

“Absolutely terrible. Would give 0 stars.”

Written on: 15/05/2015

Dress wasn't as nice as pictured. Also they sent me wrong size and refused to refund the dress. Offered a refund of £10 based on the value of the dress when I paid close to £200. Do not go near them. Stay away. Really really trust me. STAY AWAY… Read Full Review

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★★★★★

“Absolutely stunning great quality dress.”

Written on: 11/05/2015 by Lapalmera (1 review written)

We are really happy with the gorgeous dress we bought.After two long days in shopping centres and appointments in wedding shops we didn't manage to buy a dress for my daughter's prom. She tried a beautiful dress in the high street but unfortunately was well out of my budget.I was surprised when I found the dress at a third of the price. We decided to order it and after that we read some bad reviews, we were dead worried and panicking!! Sleepless nights wondering what will happen with our dream… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 28/04/2015 by EanWise (1 review written)

BEWARE this company has no customer service skills I asked to cancel 48 hours after and you cannot! They state in FAQ section that a confirmation email will be sent and you need to confirm but this did not happen. 48 hours later I contacted them and they offered to refund shipping. This was £0 as my dress was over £150! Several rude email responses later and nothing of use. They are so rude and clearly do not understand what customer service is. Any other retailer would have to accept a… Read Full Review

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★☆☆☆☆

“totally disgusting PLEASE PLEASE do not buy ! I”

Written on: 25/04/2015 by pipinpoppy (1 review written)

The dress is awful nothing at all like the photo. I have sent photos to them as requested and they will not refund me just asked me to send more money and the would be more careful!!! No chance they have had £140 already. I think good reviews must have been written by the company. Anyone know if trading standards can help ? Totally devastated… Read Full Review

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★★★★★

“Love it! ”

Written on: 21/04/2015 by TashalovesColin (1 review written)

I was very worried on the days leading up to my dress being delivered after reading reviews. I was terrified I didn't even open the packaging I took it to my mums and got her to open it before I tried it on. Wow it's beautiful. I don't think the packaging was suitable I personally think it should have came in a suit bag to hang it up. But I'll need to go buy my own as it just came in a plastic bag. But was wrapped a good few times to protect it from shipping. I got the delivery that takes the… Read Full Review

Chunky11's Response to TashalovesColin's Review

Written on: 25/04/2015

When the dress arrived i was over the moon it is stunning and they sent it when they gave me a date if i ever need a dress again i will order it from the same people again my daughter is going to look stunning on her prom nite thank you very much for your hard work in the dress

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★★★★★

“So happy!”

Written on: 04/04/2015 by Lowe192 (1 review written)

I was so happy with the dress that I received. In fact I was pleasantly surprised! The customer care was outstanding too, from start to finish. They asked for my measurements and listened carefully to my concerns about the length of the dress. Also I didn't have much time but they gave me a date which we both agreed on and the dress came on the exact day it was expected. The dress was exactly as it appeared on the website. I was really impressed with the outcome, especially for the price I… Read Full Review

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★☆☆☆☆

“Terrible does not even describe”

Written on: 31/03/2015 by Kelly184 (1 review written)

My daughter is in tears. The dress is absolutely horrible. DO NOT BUY. Anyone who says that the website is okay is a member of the website for sure. I could make a better dress and I don't even know how to work a sowing machine. I wish there were no starts because 1 star is too high. The costumer service will skirt around any direct questions. AVOID AVOID AVOID… Read Full Review

Chelseadevo99's Comment

Written on: 26/04/2015

What dress did you order is you don't mind me asking

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★★★★★

“very good service. perfect dress”

Written on: 26/03/2015 by Payne485 (1 review written)

I ordered a dress online before I read any reviews. After I read the reviews I was quite worried. But the staff were replying to all my emails and I felt reassured. I got the dress within the time estimated,the dress was beautiful the fit was perfect the material was lovely very good value for money. I would definitely buy again from diy.dress and have recommended to my friends and family… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS !”

Written on: 15/03/2015 by Annacatlouise (1 review written)

Don't ever even think about ordereing so much as a hair pin from this dredfull rip off company. My dress arrived measuring 4 inches too small across the bust ,I couldn't even zip it up,complaining and asking for my rightfull refund has been a complete nightmare from start to finish,I have had a series of rude insulting e-mails which seem to be the standard way they deal with their clients. They start by telling you there is nothing wrong with the dress as it's quality checked by at least 10… Read Full Review

Harriet213's Response to Annacatlouise's Review

Written on: 05/05/2015

Hi, I'm currently in the process of trying to get a refund as my dresses too were all 4 inches to small as well!
I've sent loads if emails and they keep sending me automated emails, how do you get the charge back from your account?

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Annacatlouise's reply to Harriet213's Comment

Written on: 06/05/2015

Hi,you need to contact your bank,explain what has happened and ask them to do what is called a "charge back",which is a claim through the insurance on your debit or credit card,they will ask you for proof of payment,the full name of the company and all corespondance between yourself and Diy dress company,so keep the emails you have sent and any recieved as evidence,the bank will instruct you each step of they way,each bank has it's own way of proceeding with the charge back,mine insisted I post the dress back to them ,in order to do this I had to pretend I was accepting their final offer of a refund of just the cost of the dress they will only provide a return address if you do this,after a few weeks I got a refund of the cost of the dress and the shipping fee but had to pay myself to post it back.Don't give up the bank will definatly sort it out for you.

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