DIY Dress Reviews - www.diydress.co.uk

★★★☆☆
2.5 / 5
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Latest Reviews

★★★★★

“amazing diy dress company”

Written on: 29/10/2014 by copelj (1 review written)

I cannot rate this organisation highly enough for attention to detail, meeting my every additional request, going above and beyond for customer service, and a superb quality garment received within the timescale indicated. I will certainly use them again and will recomend to friends. I even received an extra piece of material to make myself a matching stole with!!!… Read Full Review

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★★★★★

“very happy about the wedding dress”

Written on: 07/10/2014 by Minal666 (1 review written)

Dear diydress Thank you for the quick respond ,I recently had a lovely wedding dress made by the lovely ladies t DIY dress, a very big thank for you & your team , my sister was very happy about the dress, everything perfect .The service was massively fast and the ladies were really helpful answering all my questions! hope she will be a pretty bride with your wedding dress .we are looking forward to do more shopping with your great team , thank you very much again… Read Full Review

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★★★★★

“Many thanks for my gorgeous dress”

Written on: 26/09/2014 by Shirley666 (1 review written)

Hello Thank you. I received my dress,dress arrived earlier than expected and it's looks gorgeous,very pleased with the service of the DIY team. the staff were very helpful and responsive whenever I contacted them. The quality of the dress was superb and it looked near enough exactly the same as the picture Many thanks for your good work.I appreciate your hard work. shirley… Read Full Review

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★★★★★

“My beautiful wedding dress”

Written on: 22/08/2014 by louisew619 (1 review written)

I have ordered my wedding dress from diydress.co.uk.Today I picked up my package and immediately unpacked and I must say that I AM SO THRILLED about my wedding dress! It looks just the same as shown in the pictures and it fits perfectly! I am so in love with my wedding dress,You've made me so beautiful on my coming wedding day! I'm so happy.I would easily buy anything from this web site again!!… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 31/07/2014 by Jasminq1970 (1 review written)

I bought a bridesmaids dress from DIY dress, checked my measurements against the website and ordered. When the dress arrived it was the wrong size (far to big), a different colour to the one I'd ordered and the material looked completely different. I tried to ask to send it back three different occasions using their 'chat' feature but every time was fobbed off with a different excuse of why the manager couldn't approve the return - it was a festival etc etc. I emailed twice and on the… Read Full Review

Brookiz's Comment

Written on: 17/09/2014

The same happened to me even though both dresses I'd ordered was custom made!!! The keep fobbing me off and not returning it.

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Laurah112's Comment

Written on: 25/10/2014

The exact same thing has just happened to me except mines too small but was told the same about the colour, was told my computer screen may affect to colour when choosing and now left with the dress and nothing to do with it

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★☆☆☆☆

“No customer care at all”

Written on: 31/07/2014 by tmcd31 (1 review written)

The dress I ordered arrived quickly and looked lovely. I asked for burgan burgandy but it looks more red to me. This wasn't a problem though. The problem is the dress had four little silver bow broaches at the join of each shoulder strap. One was broken. According to their staff I would be understanding of I just bought one on their site at a discounted price. I'm still fighting for them to send me a replacement but the way things are going I don't feel I will get a result. Not a happy shopper… Read Full Review

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★☆☆☆☆

“disgusted!”

Written on: 31/07/2014 by Nashm209 (1 review written)

My girlfriend and I are getting married at short notice and instead of looking at reviews first, we got rather excited and started looking at dresses. After seeing one she like my girlfriend ordered instantly. Once ordered, she checked out the reviews and we can loon this site. Realising we had done the wrong thing we asked for a refund within five minutes of ordering.I understand we should have checked the reviews first but the customer service from this point was terrible. It was obvious they… Read Full Review

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★☆☆☆☆

“I do not recommend this website at all! It's not...”

Written on: 26/07/2014 by Norah99 (1 review written)

I do not recommend this website at all! It's not based in uk, they're Chinese and all of the worst quality. Customer service is horrible, items arrive very late and they're anything but not what they look like in the pics. This website should be closed urgently !… Read Full Review

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★☆☆☆☆

“Awful Quality!”

Written on: 22/07/2014 by 1959McManus (1 review written)

I bought a dress from this website and the quality is awful! It doesn't even look finished. They are currently fobbing me off and telling me there's nothing wrong with it despite me sending them plenty of photos! They should be shut down… Read Full Review

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★★★☆☆

“Beautiful elegant and stunning ”

Written on: 06/07/2014 by ReneSharp (1 review written)

Right so my dress has come and I've tried it on gave it to the tailors because it's long but I ha expected it to be long..my neighbour and I had ordered from the same website now I haven't worn it to prom yet but everyone who have seen pictures have mentioned how stunning it is and I agree. Online ordering is something you have to read properly! But I'm actually really glad and satisfied with the results just waiting for prom now; eeeeeek! So excited x padding on chest is big but hey ho I will… Read Full Review

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★☆☆☆☆

“DRESS IT YOURSELF!!!! PUT IT THIS WAY YOU MAY AS WELL...”

Written on: 03/07/2014 by Karmaroc (1 review written)

DO NOT ORDER FROM THIS RIP OFF COMPANY! THEY WILL MAKE PROMISES THEY ARE UNABLE TO KEEP AND DO NOT MAKE QUALITY GGODS. IT WOULD APPEAR THE TAKE PICS OF GLAMOROUS DRESSES AND THEN TRY TO RECREATE THEM WHICH IS NOTHING LIKE THE ORIGINAL! MATERIAL IS CHEAP, BAGGY AND NO POINT IN PROVIDING MEASUREMENTS AS THERE TAPE MEASURES APPEAR TO MEASURE DIFFERENTLY TO THE ONES I HAVE??? THEY ARE UNCOOPERATIVE AND WILL FOB YOU OFF WITH ANY BS. THEY WILL REFUSE TO REFUND YOU AND TRY TO OFFER DISCOUNTS AND GET… Read Full Review

Chris2162's Response to Karmaroc's Review

Written on: 17/07/2014

Could not agree more. My partner has ordered a dress from the same site. The material, supposedly satin is more like a quilt cover. The length is 4 inches longer than what she requested. There are also marks on the dress. I have enquired about a full refund on her behalf but we are not holding our breath. Please avoid this site at all costs

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★☆☆☆☆

“Prom dress”

Written on: 02/07/2014 by Mckin-barba (1 review written)

Avoid buyin from this site.i purchased my daughters prom dress from here for £153 and it ripped up the seam after she had it on for 3 hours! It ruined her night completely as she had to leave her prom.i contacted them and their response was that I should get it mended and sell it to a friend or sell it online! Disgraceful service and disgraceful product!… Read Full Review

Spiritroc's Response to Mckin-barba's Review

Written on: 03/07/2014

I wish i had of read the reviews first. Like yourself i got totally ripped of by this company. My daughters prom dress came and shed of looked better in a bin liner and the dress had so many faults! Ive tried and tried to get my money back and they have flat-out refused saying the dress is ok. I have gone to my credit card company who said they will help me sort it to get my money back do fingers crossed. I would suggest that you to call your card company and explain to them what has happened as they maybe able to help you.

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Backstyle's Response to Mckin-barba's Review

Written on: 28/08/2014

That is really interesting information. We provide best Fashion service to our customers in all Germany, UK, Spain, Netherland, Belgium.Please do visit at our website or contact us any time, we would love to help you.

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★☆☆☆☆

“Avoid!!!!!”

Written on: 30/06/2014 by fvTrujillo1967 (1 review written)

Having ordered my daughter a dress from here for her prom i wish i never did. It came and should have been lilac with a silver sequin bodice, instead it was lilac and gold sequins which look really tacky. It is 2" too big all over and 12" too long! I provided the exact measurements and notified them of this. They asked for pictures with the tape measure laid on certain parts of the dress which clearly showed that it was too big. the response i got was it appears to be the right size and the… Read Full Review

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★☆☆☆☆

“I really really wish I had read the reviews on here...”

Written on: 29/06/2014 by Laurenlc36 (1 review written)

I really really wish I had read the reviews on here before I handed over £174 to this company. I quickly realised I had made a big mistake, I tried to cancel the order and was told that the use very expensive materials and therefor they would only give me a £20 refund for delivery!!!!! .... WHAT A LOAD OF RUBBISH In fear of loosing all my money I proceeded with the order.... I finally received the dress and it was not the dress advertised on the website, I spent time submitting my custom… Read Full Review

Asma170's Response to Laurenlc36's Review

Written on: 02/07/2014

Hi. I'm having a very similar problem with this company. Did you manage to get a refund?

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Laurenlc36's reply to Asma170's Comment

Written on: 02/07/2014

Sadly not.

They keep telling me that because it's a custom made dress they cannot refund me, ignoring the following points:

1. It's not even the same dress advertised on the website

2. It's covered in red thead marks

I have read other websites that review this company and they are known for not legally using other manufacturers images of dresses, over pricing and creating knock offs.

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★★☆☆☆

“Pointless providing measurements”

Written on: 28/06/2014 by dbMcMahon171 (1 review written)

I ordered my daughters prom dress and provided measurements, was reluctant ti use the company but my daughter loved the dress, anyway j have just collected it from our local dress makers as DIY sent a dress 2 inch bigger everywhere than what we provided, cost me more money. Dont use them if you want to be happy with the product. Should be called do what they want.com and because they're actually in china, there's not much we can do. I knew when it wouldn't accept PayPal there was going to be a… Read Full Review

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★★★☆☆

“Good, helpful but not amazing”

Written on: 28/06/2014 by Lyon160 (1 review written)

I heard this site off my friend and her prom dress came months before mine and it was fantastic so me and my dad went online and found the website and I order this stunning black dress with a heart neck line and strapless and worn it was stunning I loved it however the night progressed and then my friends dress this beautiful ball gown began to fall apart the bow kept falling off and then soon after the crystals on my did and we were shocked being young we jusy thought it was us but it wasn't… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 26/06/2014 by cserrao (1 review written)

Please do not order from this company. Against my better judgement I did and am now being ignored by them. Even though I paid extra for my daughter's prom dress to get delivered before her prom, unfortunately they failed to deliver on time and I had to go and buy another one. I have tried to contact them about a refund and they are completing ignore me… Read Full Review

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★☆☆☆☆

“Terrible Terrible Terrible ”

Written on: 23/06/2014 by Gunnbi26 (1 review written)

I was very impressed with the choices offered on the website. I finally found the dresses, rather expensive but worth it. I provided my measurements as asked for, the measurements were done by a professional. The dresses turned up as long as the height head to toe, a huge mistake for people who perceive them selves as professionals. Furthermore, the dresses were nothing like in the pictures. I have contacted the company to try and resolve this but to no avail, they keep making silly excuses. I… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 20/06/2014

Please don't order from these people. Prom dress didn't come on time when I paid extra to ensure delivery. Haven't got the dress and haven't got a refund. They don't like to respond when there's something wrong. Trying to get a refund through my credit card company now!!! Shocking service… Read Full Review

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★☆☆☆☆

“Avoid this company! Bad after sales service.”

Written on: 19/06/2014 by Disappoint (1 review written)

No refunds/returns available. Communication difficulties. Ordered a prom dress for my daughter doesn't fit and sizing not right. Refused to allow refund even after having to chase continuously for a response. They suggested we sell it on. £109 down. DO NOT USE THEM… Read Full Review

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