Told not to write negative review by company!!!

DIY Dress www.diydress.co.uk
★★★☆☆
2.6
38.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

MadwavingWoman's review of DIY Dress www.diydress.co.uk

“Told not to write negative review by company!!!”

★☆☆☆☆

written by MadwavingWoman on 19/09/2016

I ordered a wedding dress,it arrived on time but was not made to the measurements I had given.The petticoats were uneven-one varied from 7" to 18",they were poorly attached too.The lace over dress appeared beautiful but was found to be unstitched in many places.A hook & eye were placed so that it was impossible for them to fasten over the zip.The dress was unwearable.
2 emails failed to get a response so I went to a dressmaker and paid £95 for alterations.
When I eventually got a response from DIY dress,they stated the dress was made to my specifications,this would be acceptable if it was true but the shoddy workmanship can not be explained away like that.
Several emails went back and forth,all seemed a standard response which started " the dress was made to your specifications".Eventually I asked them to show me where I had specified uneven,badly made petticoats etc etc.I was then asked to return the dress-it was then 6 days before my wedding and I had already had it altered.After mentioning Trading Standards & sending photos,I then got a response saying they would offer £10 towards alterations and hoped I would buy another dress from them.
I then got 2 other replies from 2 different people.The lack of communication within the company is staggering.The accusatory way they dealt with me was disgusting.Have now received an email saying they will refund £20 but that I must remove my negative review as a condition of getting this £20.At that stage I had not posted a review but am incensed that they think they can dictate to customers who they have ripped off with shoddy goods. DIYdresses provided an apalling service all round.
My dressmaker virtually re made the dress and did an excellent job,so I had a happy ending in spite of DIYdress company.

  • Wedding dress £210

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Was this review helpful? 1 0