Written on: 31/07/2014 by Jasminq1970 (1 review written)
I bought a bridesmaids dress from DIY dress, checked my measurements against the website and ordered.
When the dress arrived it was the wrong size (far to big), a different colour to the one I'd ordered and the material looked completely different.
I tried to ask to send it back three different occasions using their 'chat' feature but every time was fobbed off with a different excuse of why the manager couldn't approve the return - it was a festival etc etc.
I emailed twice and on the second response, they actually referred to me with the name of the previous staff member who had emailed me. They told me I couldn't return the dress because the colours can come out differently and I should have got it custom made which is why it didn't fit.
The dress I received is horrible - I look like Princess Fiona in it! The least they could do is let me return in.
I will never be using this website again or recommending it to anyone. STAY WELL CLEAR.
As rated by our community of reviewers
" Terrible Customer service and return policy " Read More
" Fast respond and delivery. Quality product. I recommend to all play... " Read More
" Great Price " Read More
" Quality of Clothes Horrible - Refunds Are Nonexistent " Read More
" Not bad " Read More
Written by amiroussa