Do Not Trust Them/poor quality/ poor service

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yasdave's review of DIY Dress www.diydress.co.uk

★☆☆☆☆

“Do Not Trust Them/poor quality/ poor service”

Written on: 06/12/2013 by yasdave (1 review written)

I cannot believe I should give them one star.
Just to warn you, if you ever order a dress there, it will come in wrong size, wrong look, possibly wrong colour, poor fabric,etc.

and if you ask for a refund, you will get nothing but rubbish from their team.

I got a dress from them, the dress was a disaster and now after a week I'm still struggling to get my money back.

they really should have been shut by now for their poor service and dishonesty.

  • wedding dress

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Diydress's Response to yasdave's Review

Written on: 13/12/2013

Hi,Thanks for shopping with us and share your own experience, we are very very sorry about all inconvenience.and could you please give us your order number or your email address?we can know your problem clearly and We promise we will give you a satisfactory answer,thank you very much!



Kind regards,
DIYdress

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Yasdave's reply to Diydress's Comment

Written on: 13/12/2013

That's your last email to me:

"We made your size according to what you left to us and also leave 2inch adjustment room for you as well. So we are unable to offer you a full refund, it is not our fault, we made the size telling by you, why we have to pay the mistake??? We can't make a full refund but a discount refund of 15 ponds maximum, thank you very much.
Regards"

AWFUL SERVICE !!!

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