Written on: 29/08/2013
I ordered my dress in plenty of time, in there form they ask when the dresses is needed for. I got my dress the day BEFORE the date I had told them my wedding was. I ordered the size up from what I needed, ie a 20 when I needed an 18, it arrived 2 sizes too small. I contacted customer service immediately and they asked for all the size details of the dress. I supplied them all to show them their mistake. They replied a few days later telling me the photos didn't show them details correctly. I had the size shown from afar and close to show the numbers on tape measure. They refused to refund me, they refused to take return of the dress. I also ordered from them as they had a UK web address, don't be fooled they are in China! To add insult to this I got billed for the import of this dress too. I had 2 weeks to find a replacement wedding dress, so I had to pay for 2 dresses and as any bride knows planning a wedding is expensive and stressful. So avoid this company and the stress of it arriving too close to deadline and not fitting. I would NEVER recommend DIYdress.co.uk to anyone.
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