Never Ever Ever Ever use this website!!! Awful customer care

★★★☆☆
2.5 / 5
38% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

VeryUnhappyCustomer22's review of DIY Dress www.diydress.co.uk

★☆☆☆☆

“Never Ever Ever Ever use this website!!! Awful...”

Written on: 02/07/2013 by VeryUnhappyCustomer22 (1 review written)

The dress was well made - that's the only positive comment I have.

The dress was far smaller than the sizes given on the website, the company were awful in terms of customer care and completely unwilling to help after they had our money!!

We are now having to try and sell the dresses on eBay because we can't use them for anything!!

I would not recommend using this website unless you have money to burn!

  • Bridesmaid dresses £65 each

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Diydress's Response to VeryUnhappyCustomer22's Review

Written on: 04/07/2013

Dear Customer,

I am sorry to heard that, could you please tell me your order number, in order to we can check your order and we will make sure what's wrong with your dress. If we make a wrong size, we will email you and will give you a reply. Is that okay?

Kind regards,
DIYdress

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Veryunhappycustomer22's reply to Diydress's Comment

Written on: 04/07/2013

Order number 100012824, the dress wasn't really the issue here it has been the aftercare. I needed to swap one of 6 dresses purchased and you were most unhelpful by telling me its basically my problem. I have spent an awful lot of money with you and feel very let down.
I have begun an appeal with my payment card company as the purchasing laws state I should have 7 days to amend my order.
I will be in touch shortly.

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